Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42914 Views
  • 66 replies
  • 25 likes
  • 42914 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878239 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878239 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26441 Views
  • 4 replies
  • 0 likes
  • 26441 Views
  • 4 replies
  • 0 likes

Solved!! Add more songs

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered Spotify doesn't add all the music an artist made. Ex...

  • Casual Listener
  • We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered S...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Premium member, getting adverts?

Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and there are no adverts in the music but these popups are fru...

  • Casual Listener
  • Hi all I'm a premium member through my mobile phone contract (vodafone) yet I'm getting popup adverts on the Spotify app which never happened before. I'm still able to have things offline and the...
  • TheRoller
  • Casual Listener
  • 493 Views
  • 5 replies
  • 0 likes
  • 493 Views
  • 5 replies
  • 0 likes

Spotify plays but it tells me no internet connection

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a ...

  • Music Fan
  • After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotif...
  • palmer
  • Music Fan
  • 948 Views
  • 5 replies
  • 0 likes
  • Android 4.4.4
    Connection issues
    streaming
  • 948 Views
  • 5 replies
  • 0 likes

Android app crashes when opened

Hi there! My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do? Regards Chris

  • Regular
  • Hi there!   My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do?   Regards Chris
  • xteaun
  • Regular
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Problemas con el random

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

  • Regular
  • El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio
  • MattSuda
  • Spotify Star
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Songs Stopping mid-song, I can't even get through one song! (Both Offline and Streaming)

I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me). I followed the uninstall/reinstall instructions on the [GUIDE] How to fix common issues fo...

  • Casual Listener
  •   I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me).   I followed the...
  • Alchiberg
  • Newbie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

buscar una canción

Le doy clic para buscar una canción y se me cierra la app

  • Newbie
  • Le doy clic para buscar una canción y se me cierra la app
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

spotify not showing on google play?

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don't understand why. i need help

  • Newbie
  • i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don'...
  • ErickRGuetta
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Eqelizer option not showing up

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on the background to do the eqelizing. Please fix this o...

  • Casual Listener
  • I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on th...
  • Keeswillems
  • Casual Listener
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Lack of chromecast support!

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a valuable feature that is severely lacking. Come on Spo...

  • Casual Listener
  • So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a val...
  • OviiiOne
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! spotify connect/htc one/ revo superconnect

I bought a Revo Superconnect last week based on its Spotify Connect features. It worked for a few hours the first day, but now it won't.I can see the Revo in devices on my HTC One, but when I choose it generally nothing happens. Sometime I get the fl...

  • Casual Listener
  • I bought a Revo Superconnect last week based on its Spotify Connect features. It worked for a few hours the first day, but now it won't. I can see the Revo in devices on my HTC One, but when I cho...
  • user-removed
  • Not applicable
  • 4006 Views
  • 4 replies
  • 0 likes
  • 4006 Views
  • 4 replies
  • 0 likes

can't find a particular user

Hi there,I've been suffering from this many times.I have a friend who gave me her account and I can't find her when I search for her account.I've found a way to get to her profile .. through http account link.I click on follow it gets clicked, but wh...

  • Regular
  • Hi there, I've been suffering from this many times. I have a friend who gave me her account and I can't find her when I search for her account. I've found a way to get to her profile .. throug...
  • MattSuda
  • Spotify Star
  • 605 Views
  • 6 replies
  • 0 likes
  • 605 Views
  • 6 replies
  • 0 likes

offline mode removes music to quickly

I have a premium account with downloaded music. If have my android phone galaxys4 in offline mode for more than 2 days it will automatically remove my music instead of the 30 day limit. I need help please.

  • Newbie
  • I have a premium account with downloaded music. If have my android phone galaxys4 in offline mode for more than 2 days it will automatically remove my music instead of the 30 day limit. I need help p...
  • Daniel
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

help

i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download). i already paid for the Spotity Premium and dont wanna cancel it...

  • Newbie
  • i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download).   i...
  • Daniel
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify app running slow on Galaxy S3 (Android)

Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone (delete other apps, remove animation features etc) ...

  • Regular
  • Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone ...
  • Daniel
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Spotify doesn't open, Error Notification

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

  • Newbie
  • I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!
  • Flixx
  • Community Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Unsyncing Saved Music

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...

  • Regular
  • Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb S...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

not moving to next track when using radio

Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...

  • Newbie
  • Hi,   I'm using a Samsung galaxy note 2014 edition, on Spotify premium     When I do artist or track radio I keep having to move on to the next track  spotify doesn't do t...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

another person use my Spotify

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening...

  • Casual Listener
  • So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I al...
  • Mathilda97
  • Casual Listener
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Getting message - offline synced on more then 3 devices

Hello, My Galaxy S4 keeps unsynching my offline content saying the following: Offline synced on more then 3 devices However, when I go into my account I see only 2 devices synched - my Galaxy S4 phone and an ipad. Why does it keep doing this? I am ab...

  • Newbie
  • Hello,   My Galaxy S4 keeps unsynching my offline content saying the following:   Offline synced on more then 3 devices   However, when I go into my account I see only 2 de...
  • OviiiOne
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes