Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47283 Views
  • 66 replies
  • 25 likes
  • 47283 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880053 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880053 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26870 Views
  • 4 replies
  • 0 likes
  • 26870 Views
  • 4 replies
  • 0 likes

Changing the Volume while not being on the App

Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is not possible anymore? Does anyone know if there are ...

  • Visitor
  • Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is n...
  • dinomight
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone, app won't show or play any songs or display playlists/artist pages etc.

PlanPremiumCountryGermanyDeviceSamsung A20Operating SystemAndroid 11 My Question or IssueFor the past day I have not been able to use the Spotify Android App in any way. I also use the app on my iPad and my computer with no issue, it's just my phone....

  • Newbie
  • Plan Premium Country Germany Device Samsung A20 Operating System Android 11   My Question or Issue For the past day I have not been able to use the Spotify Android App in any way. I al...
  • Lyubka
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubleshooting

Unable to change track playtime or skip to particular time because cursor is not there.Unable to switch to previous song.Unable to get lyrics.  please help

Screenshot_2022-11-06-18-55-04-38_0438eb925998df20b3482ec25499d226.jpg
  • Newbie
  • Unable to change track playtime or skip to particular time because cursor is not there. Unable to switch to previous song. Unable to get lyrics.    please help  
  • Alex
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing features (Lyrics and playback song color)

PlanPremiumDeviceHuawei Mate 10 LiteOperating SystemAndroid 8 My Question or IssueThere has been some problems with the app or maybe my account, I haven't tested other accounts on my phone, the playback (spotify miniplayer notif) color has never show...

  • Newbie
  • Plan Premium Device Huawei Mate 10 Lite Operating System Android 8   My Question or Issue There has been some problems with the app or maybe my account, I haven't tested other accounts o...
  • AlejaR
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Spotify home screen showing way too big album icons

PlanPremiumCountry DeviceSamsung Galaxy note 9Operating SystemAndroid pie My Question or IssueMy Spotify home screen is showing very big album icons since last app update.

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy note 9 Operating System Android pie   My Question or Issue My Spotify home screen is showing very big album icons since last app updat...
  • vaajy
  • Roadie
  • 4642 Views
  • 6 replies
  • 0 likes
  • 4642 Views
  • 6 replies
  • 0 likes

Superuser Contribution Screen flickers when starting Spotify

PlanPremiumCountryGermanyDeviceHonor 9XOperating SystemAndroid 10 (EMUI 10.0.0.347) My Question or IssueAfter the latest update, I cannot start Spotify properly. When I try to start, then Spotify flickers. Not sure, what causes it or if it is just my...

  • Casual Listener
  • Plan Premium Country Germany Device Honor 9X Operating System Android 10 (EMUI 10.0.0.347)   My Question or Issue After the latest update, I cannot start Spotify properly. When I try t...
  • OscarDC
  • Moderator
  • 884 Views
  • 3 replies
  • 0 likes
  • 884 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prblema al buscar musica

Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?

  • Newbie
  • Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?
  • AlejaR
  • Moderator
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution I listen on the phone, I work on the PC. The song cuts out when I do something more demanding on the

PlanPremiumCountryCzech republicDevice(Samsung Galaxy A52s 5G)Operating System(Android 12 and Windows 11) My Question or IssueHi, my problem is poorly described. When I'm playing songs on my phone while working on my Windows PC. For example, if I ope...

  • Newbie
  •   Plan Premium Country Czech republic Device (Samsung Galaxy A52s 5G) Operating System (Android 12 and Windows 11)   My Question or Issue Hi, my problem is poorly described. &nb...
  • MihailY
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay feature not working in cellular streaming.

PlanPremiumCountryEgyptDevice(Samsung Galaxy A50.)Operating System(Andorid 11.) Recently i noticed that autoplay feature is not working in cellular streaming, it usually works if i opened the app with wifi and play song then change to cellular data, ...

  • Casual Listener
  • Plan Premium Country Egypt Device (Samsung Galaxy A50.) Operating System (Andorid 11.)   Recently i noticed that autoplay feature is not working in cellular streaming, it usually works ...
  • MihailY
  • Moderator
  • 724 Views
  • 5 replies
  • 0 likes
  • 724 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Static on headphones

PlanStudent CountryCanadaDevice Samsung A03s Operating SystemAndroid s12 My Question For the past month I've been have static when listening with headphones. I've tried 3 pairs ( 2 wires one wireless) they all worked fine with all other apps. Both ph...

  • Casual Listener
  • Plan Student  Country Canada Device  Samsung A03s  Operating System Android s12   My Question  For the past month I've been have static when listening with headphon...
  • AlejaR
  • Moderator
  • 910 Views
  • 3 replies
  • 0 likes
  • 910 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android troubleshooting

Country India DeviceSamsung Galaxy M51Operating SystemAndroid My Question or IssueUnable to play single tracks

  • Visitor
  •   Country India    Device Samsung Galaxy M51 Operating System Android    My Question or Issue Unable to play single tracks   
  • AlejaR
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution using cell phone as remote

Spotify Connect works from my desktop computer allowing me to choose different speakers, including my smart phone. I had this capability on my smart phone but now it does not function. Using the smart phone, no other speaker is listed. have re-instal...

  • Casual Listener
  • Spotify Connect works from my desktop computer allowing me to choose different speakers, including my smart phone.  I had this capability on my smart phone but now it does not function.  Us...
  • Elena
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] The new progress bar in pull down widget does not look right

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice. A few weeks ago I started noticing a change in the pull down bar Spotify widget on my Android phone. When the song is playing, the...

  • Casual Listener
  • To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice.   A few weeks ago I started noticing a change in the pull down bar Spoti...
  • Kiril
  • Moderator
  • 1286 Views
  • 3 replies
  • 2 likes
  • Android
    Developer
  • 1286 Views
  • 3 replies
  • 2 likes

Superuser Contribution mobile app goes dark

PlanPremiumCountry USA Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app goes dark whenever I press to play a song. It does not malfunction on desktop.

  • Visitor
  • Plan Premium Country USA   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue&n...
  • Yordan
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas en la reproducción de música

Activo la aplicación desde mi cel android, y se corta la reproducción sin que se apague el cel. Se interrumpe de manera aleatoria.Antes no me sucedía. Celular funciona correctamente, tanto con Wifi como con 4G

  • Casual Listener
  • Activo la aplicación desde mi cel android, y se corta la reproducción sin que se apague el cel. Se interrumpe de manera aleatoria. Antes no me sucedía. Celular funciona correctamente, tanto con Wifi...
  • MihailY
  • Moderator
  • 298 Views
  • 3 replies
  • 1 likes
  • 298 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Album like Pink Floyd - The Wall - pauses between songs

PlanPremiumCountryDenmark DeviceGoogle Nest speakers and Chromecast Operating System My Question or IssueWhen playing on my One Plus Android phone I get to listen to the album as it is intended from the artist, that is with no pause between songs. Wh...

  • Casual Listener
  • Plan Premium Country Denmark  Device Google Nest speakers and Chromecast  Operating System     My Question or Issue When playing on my One Plus Android phone I get to li...
  • DragonDK
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see play button or progress bar

PlanPremiumCountryTurkeyDeviceRedmi Note 8 ProOperating SystemAndroid 10 My Question or IssueI'm having some problems with the interface. As you can see in the attached image, the play/pause button is a big white circle (I can only briefly see the ic...

  • Music Fan
  • Plan Premium Country Turkey Device Redmi Note 8 Pro Operating System Android 10   My Question or Issue I'm having some problems with the interface. As you can see in the attached image...
  • OscarDC
  • Moderator
  • 39384 Views
  • 20 replies
  • 0 likes
  • Android
    Interface
    Play Button
    visible
  • 39384 Views
  • 20 replies
  • 0 likes

Superuser Contribution Adding a song to queue while it's playing often makes it start in the middle

PlanPremiumCountryUnited States DeviceMotorola moto g stylus My Question or IssueRecently when I add a song to queue while it's playing, it will start somewhere in the middle when it plays again. I add the songs to queue from the three dots in the to...

  • Newbie
  • Plan Premium Country United States   Device Motorola moto g stylus    My Question or Issue Recently when I add a song to queue while it's playing, it will start somewhere in t...
  • Alex
  • Spotify Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Someone takes part on ... device"

PlanPremiumCountryGermanyDeviceMoto G9 PowerOperating SystemAndroid 11 My Question or IssueRecently every time I open the Spotify-App it says "/Someone/ is taking part on /some device/" ("Nadja is taking part on BeatPill+" --> Join Session?) (see att...

  • Casual Listener
  • ...emove this feature. Could it be related to public WLAN?   Thanks!
  • MihailY
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant unhide my songs

I accidentally hid a song that I want to listen to. I have gone to the settings and set it so that I can see the song. I can get to the button that says "Hidden" on that song, and the glowing symbol. Clickijg this option doesnt unhide the song. How d...

  • Newbie
  • I accidentally hid a song that I want to listen to. I have gone to the settings and set it so that I can see the song. I can get to the button that says "Hidden" on that song, and the glowing symbol....
  • Lyubka
  • Moderator
  • 11901 Views
  • 50 replies
  • 3 likes
  • 11901 Views
  • 50 replies
  • 3 likes