Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47762 Views
  • 66 replies
  • 25 likes
  • 47762 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880342 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880342 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26914 Views
  • 4 replies
  • 0 likes
  • 26914 Views
  • 4 replies
  • 0 likes

saved music disappeared from app

I opened spotify app to listen to music while driving and it would appear that all bar the most recent 3 songs have disappeared from my saved music. All the songs that used to be in my music under songs have disappeared. I had close to the 3333 downl...

  • Casual Listener
  • I opened spotify app to listen to music while driving and it would appear that all bar the most recent 3 songs have disappeared from my saved music. All the songs that used to be in my music under so...
  • Daniel
  • Community Legend
  • 1133 Views
  • 4 replies
  • 0 likes
  • music missing from premium servise android app
  • 1133 Views
  • 4 replies
  • 0 likes

Solved!! spotify wont play any songs on mobile

Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going online and playing and also reinstalling Spotify.Ev...

  • Regular
  • Ås the title says, I'm having trouble playing songs on Spotify. I'm running Android 4.4.2 on HTC one x. So får I've tried to restart the phone, restart Spotify, redownload the playlists, tried going ...
  • Lilyanaglz
  • Newbie
  • 1835 Views
  • 16 replies
  • 0 likes
  • 1835 Views
  • 16 replies
  • 0 likes

Solved!! Why doesn't music pay in order of playlist

When I save an album to my music it will play but skip around like in shuffle mode

  • Casual Listener
  • When I save an album to my music it will play but skip around like in shuffle mode
  • hawk1-us
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Spotify freeze - Lost offline data on restart

This is the third time the problem arises, and I am furious For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through USB cable?Certainly faster!) downloading 11GB of offline music t...

  • Roadie
  • This is the third time the problem arises, and I am furious 😐   For the third time (not continuosly, but randomly after a while) I have spent days (couldn't offline sync be performd through...
  • jorgearroba
  • Newbie
  • 791 Views
  • 5 replies
  • 0 likes
  • 791 Views
  • 5 replies
  • 0 likes

No volume when playing via bluetooth in car suddenly???

Hey long time premium spotify user here. Pretty tech savy and have always been able to figure any issue Ive had without much help at all. I started having issues about 2 weeks ago now. Ill start from the beginning even though Im not sure its relevant...

  • Regular
  • Hey long time premium spotify user here.  Pretty tech savy and have always been able to figure any issue Ive had without much help at all.  I started having issues about 2 weeks ago now.&nb...
  • Pricilla
  • Spotify
  • 5694 Views
  • 10 replies
  • 0 likes
  • 5694 Views
  • 10 replies
  • 0 likes

Solved!! Can't login to Spotify on htc one m8

I can't login to Spotify on my htc one m8 no matter what I do. I just bought a membership because it was on sale if that's relevant.

  • Casual Listener
  • I can't login to Spotify on my htc one m8 no matter what I do. I just bought a membership because it was on sale if that's relevant.
  • 7970
  • Casual Listener
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Droid Mini Spotify stopped working

My Spotify no longer works at all. It just started today.

  • Newbie
  • My Spotify no longer works at all. It just started today.
  • Daniel
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Thanks, Spotify.

Thank you so much Spotify for the abysmal Android devs that you employ. I have had to waste a good hour of time today after my Spotify out of the blue decided to say I had 0 songs on all the artists I follow. PC was fine. Tried restarting phone and l...

  • Music Fan
  • Thank you so much Spotify for the abysmal Android devs that you employ. I have had to waste a good hour of time today after my Spotify out of the blue decided to say I had 0 songs on all the art...
  • kbrooksc
  • Community Legend
  • 520 Views
  • 6 replies
  • 0 likes
  • 520 Views
  • 6 replies
  • 0 likes

Solved!! only shuffle play on premium trial?

I got a premium trial and I'll be renewing, yet I still have only shuffle play. How do I change this?

  • Newbie
  • I got a premium trial and I'll be renewing, yet I still have only shuffle play. How do I change this?
  • jstan
  • Newbie
  • 1972 Views
  • 2 replies
  • 0 likes
  • 1972 Views
  • 2 replies
  • 0 likes

This is a suggestion (Spotify Free)

Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let only those tracks be played on demand (the rest wou...

  • Gig Goer
  • Is it possible at all that you guys over at Spotify could program the app so it can sync linked local tracks from computers to Android storage (you know, like it used to before shuffle play) and let ...
  • YouKS
  • Gig Goer
  • 377 Views
  • 2 replies
  • 0 likes
  • local files
    Mobile
  • 377 Views
  • 2 replies
  • 0 likes

Program stopped

Why cant you fix your darn program. I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work at all. I go to Playstore and try to uninstall from there but...

  • Newbie
  • Why cant you fix your darn program.  I see a lot of people complain about program stops playing on android systems. Mine too, and now i cant even uninstall it. Reboot the device dosent work ...
  • Daniel
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

spotify offline

I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times

  • Casual Listener
  • I just installed spotify. It says I'm offline. I've 4g lte ..I've htc one m8 phone. How do I fix this problem? I've Uninstall and reinstall numerous of times
  • Daniel
  • Community Legend
  • 613 Views
  • 4 replies
  • 0 likes
  • 613 Views
  • 4 replies
  • 0 likes

My songs suddenly turned grey(unplayable), but is still downloaded

Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The worst thing about this problem is that because the song s...

  • Newbie
  • Hey, Like the title says, one after one my old songs(local songs) disappear when i add new songs to any playlists. I thought this had something to do with the memory, but i have 1 GB free! The wo...
  • Daniel
  • Community Legend
  • 1354 Views
  • 2 replies
  • 0 likes
  • 1354 Views
  • 2 replies
  • 0 likes

HTC One M8 - Spotify is broken for this phone! Can't stay online

This is rdiculous that this problem still persits for HTC One M8 owners. Subscribed for years, then this mobile connectivity issue arises, this is just an absolute deal breaker and it doesn't seem like a fix is even being looked into. Going to have t...

  • Newbie
  • This is rdiculous that this problem still persits for HTC One M8 owners. Subscribed for years, then this mobile connectivity issue arises, this is just an absolute deal breaker and it doesn't seem li...
  • Daniel
  • Community Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Same songs plays both in my PC and phone

Hey, everybody! I have a situation like that: I listen songs on Spotify on my PC. But at the same time if my android phone is connected to the internet, Spotify opens suddenly on my phone. I don't understand why. But my phone's charge run out early i...

  • Newbie
  • Hey, everybody! I have a situation like that: I listen songs on Spotify on my PC. But at the same time if my android phone is connected to the internet, Spotify opens suddenly on my phone. I don't un...
  • Daniel
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Spotify? Hello? Are you there?

Phone: HTC One M8, Android 4.4.4Premium Spotify Subscriber.T-Mobile UncarrierWonder if anyone else is experiencing a problem, in which Spotify is only working on WiFi. Not only is NOT working with 5 bars of 4G LTE, but the app is completely blank. It...

  • Regular
  • Phone: HTC One M8, Android 4.4.4 Premium Spotify Subscriber. T-Mobile Uncarrier Wonder if anyone else is experiencing a problem, in which Spotify is only working on WiFi. Not only is NOT working...
  • 7970
  • Casual Listener
  • 1649 Views
  • 10 replies
  • 0 likes
  • htc one tmobile spotify wifi data youre offline blank not working
  • 1649 Views
  • 10 replies
  • 0 likes

setting the download location for offline use

I had some issues with my phone and had to reset it to factory default. When I was downloading my spotify library I ran out of space on my sd card. It's a small card but my device has a huge storage. Before the reformat my device held all my songs in...

  • Newbie
  • I had some issues with my phone and had to reset it to factory default. When I was downloading my spotify library I ran out of space on my sd card. It's a small card but my device has a huge stora...
  • user-removed
  • Not applicable
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Router does not support UPNP

Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!... BUT i had the same router for the last 2 years and in the first few month i used spotify IT SYNCED THE LOCAL FILES WITHO...

  • Newbie
  • Hello girls and guys, i have a speedport router that does not support UPNP. that means i cannot sync my local music. Does it?!...   BUT   i had the same router for the last 2 year...
  • user-removed
  • Not applicable
  • 1404 Views
  • 1 replies
  • 0 likes
  • local
    local files on iphone
    Local tracks
    Spotify connect remote
    Syncing new feature
    upnp
  • 1404 Views
  • 1 replies
  • 0 likes