Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
Tuesday
jt120
Casual Listener
42849 Views
66 replies
25 likes

42849 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
878208 Views
11 replies
51 likes
Android
Guide
Troubleshooting

878208 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26424 Views
4 replies
0 likes

26424 Views
4 replies
0 likes

Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

Dwebtron
Regular
It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...
2014-10-05 9:31:22 PM
2014-10-05 12:30:39 AM
Dwebtron
Regular
780 Views
4 replies
0 likes

780 Views
4 replies
0 likes

Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

Speedspaz
Casual Listener
Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...
2014-10-05 2:03:42 PM
2014-10-05 9:22:00 PM
Daniel
Community Legend
421 Views
3 replies
0 likes

421 Views
3 replies
0 likes

You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

loloevelyn
Regular
I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?
2014-10-04 6:43:54 AM
2014-10-04 10:59:05 AM
Daniel
Community Legend
495 Views
1 replies
0 likes
fail

495 Views
1 replies
0 likes

Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

snittleif
Newbie
I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...
2014-05-21 8:30:08 AM
2014-10-04 1:16:35 AM
Ankamano
Casual Listener
2278 Views
7 replies
0 likes

2278 Views
7 replies
0 likes

Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

CarmenHentschel
Casual Listener
Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH
2014-10-03 7:05:10 PM
2014-10-03 8:52:13 PM
JoeThomas
Community Legend
446 Views
5 replies
0 likes

446 Views
5 replies
0 likes

track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

Sylvester72
Casual Listener
Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...
2014-10-03 1:05:50 PM
2014-10-03 8:25:30 PM
Daniel
Community Legend
398 Views
5 replies
0 likes

398 Views
5 replies
0 likes

Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

jamesmacd
Casual Listener
Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...
2014-10-02 9:03:37 AM
2014-10-03 7:31:28 PM
jamesmacd
Casual Listener
1155 Views
2 replies
0 likes
missing radio button on menu

1155 Views
2 replies
0 likes

Having to dowload all my off-line songs - Again!

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible for that. But how could I know? In the past there has n...

Loopy
Music Fan
Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible ...
2014-10-01 11:44:34 AM
2014-10-03 12:57:53 PM
Daniel
Community Legend
1275 Views
5 replies
0 likes

1275 Views
5 replies
0 likes

PC not showing under ,, Show Available Devices''

Good Day Spotift team.So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have.So my PC is syncing my LG G2 D802 and showing the sync'ing ...

harkis123
Newbie
Good Day Spotift team. So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have. So m...
2014-10-02 10:22:51 PM
2014-10-02 10:57:56 PM
Daniel
Community Legend
366 Views
1 replies
1 likes

366 Views
1 replies
1 likes

Solved!! No longer playing music from SD card in playlists...

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn't available... I'm not sure what to do to get it wo...

plaidsquatch
Casual Listener
I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn'...
2014-09-19 4:38:37 AM
2014-10-02 8:14:05 PM
Daniel
Community Legend
978 Views
3 replies
0 likes

978 Views
3 replies
0 likes

won't stay connected when on data

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g

bonemarrowy2k
Newbie
got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g
2014-10-02 5:22:17 PM
2014-10-02 5:38:53 PM
Daniel
Community Legend
1152 Views
1 replies
0 likes

1152 Views
1 replies
0 likes

Re: Buzzing dragging noise plays during the song!!!! PLEASE HELP

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it renders my entire phone, useless. apps freeze, keyboard doesnt ...

daniel-mottl
Casual Listener
i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it r...
2014-04-12 11:41:22 PM
2014-10-02 1:14:58 PM
Daniel
Community Legend
1511 Views
7 replies
0 likes

1511 Views
7 replies
0 likes

Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

_fabulous_
Casual Listener
Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...
2014-10-01 9:31:12 PM
2014-10-02 7:03:11 AM
Daniel
Community Legend
1553 Views
5 replies
0 likes

1553 Views
5 replies
0 likes

Spotify correctly stores offline music on SD card but phone warns full!

OK, so I followed all instructions I could find on here about how to make the Spotify app store its off-line music cache on an SD-card. The result is my Spotify app is indeed storing its off-line cache on the SD-card (I can see the folder size throug...

mrscul81
Casual Listener
OK, so I followed all instructions I could find on here about how to make the Spotify app store its off-line music cache on an SD-card. The result is my Spotify app is indeed storing its o...
2014-05-02 11:29:50 AM
2014-10-02 6:57:36 AM
Daniel
Community Legend
793 Views
2 replies
0 likes

793 Views
2 replies
0 likes

Too many devices syncing - One phone - All synced songs erased

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing counts in that along with a device not in use for month...

Snafu77
Visitor
So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing coun...
2014-10-01 8:19:50 PM
2014-10-01 9:32:56 PM
Daniel
Community Legend
351 Views
1 replies
0 likes

351 Views
1 replies
0 likes

Short high volume period

Greetings, Platform: Samsung S5, 4.4.2 Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burst is maybe 1/4 to 1/2 second long. It doens't matter if I am listening to...

broncus
Regular
Greetings, Platform: Samsung S5, 4.4.2 Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burs...
2014-09-23 8:57:10 PM
2014-10-01 9:11:36 PM
broncus
Regular
651 Views
5 replies
0 likes

651 Views
5 replies
0 likes

Spotify telling me I don't have premium when I do.

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I do?

Hannaheb01
Newbie
I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I d...
2014-10-01 6:26:05 PM
2014-10-01 7:48:02 PM
Daniel
Community Legend
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Solved!! Local Desktop Files not showed on my Android

Hi there! I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the phone, unless I put them on a playlist, or in the "Selected songs" default...

mariocornalo
Casual Listener
Hi there! I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the ph...
2014-09-30 7:15:14 PM
2014-10-01 5:25:19 PM
mariocornalo
Casual Listener
379 Views
4 replies
0 likes

379 Views
4 replies
0 likes

Solved!! Shuffle play in album shuffles through entire artist instead

Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music. But for what ever reason it doesn't want to shuffle play for a single album. When I go to a single album and select Shuffle Play, it might start with a song in...

bspec
Casual Listener
Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music. But for what ever reason it doesn't want to shuffle play for a single album. When I go to a sing...
2014-09-30 11:34:35 PM
2014-10-01 4:46:46 PM
bspec
Casual Listener
12921 Views
2 replies
1 likes

12921 Views
2 replies
1 likes

Solved!! Spotify constant crashes Android

When i try to start the app it just goes direcly to "Spotify have unfortunately stopped" and thats it. Tried to reinstall several times but to noe use. Running og an Sony X1 updated android version.

hsm
Casual Listener
When i try to start the app it just goes direcly to "Spotify have unfortunately stopped" and thats it. Tried to reinstall several times but to noe use. Running og an Sony X1 updated a...
2014-08-10 2:22:10 PM
2014-10-01 2:32:00 PM
Daniel
Community Legend
898 Views
4 replies
0 likes

898 Views
4 replies
0 likes

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