Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47418 Views
  • 66 replies
  • 25 likes
  • 47418 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880145 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880145 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26882 Views
  • 4 replies
  • 0 likes
  • 26882 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lyrics feature has completely disappeared on Android

PlanPremiumCountryUnited StatesDevice(Galaxy S21 5G)Operating System(Android 12) My Question or IssueI reinstalled the Spotify App in order to fix a separate issue I was having and now the lyrics feature has completely disappeared on all songs. I use...

  • Casual Listener
  • Plan Premium Country United States Device (Galaxy S21 5G) Operating System (Android 12)   My Question or Issue I reinstalled the Spotify App in order to fix a separate issue I was havi...
  • Lyubka
  • Moderator
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Solved!! Is there a way to play podcasts on shuffle?

PlanPremiumCountry DeviceSamsungOperating SystemAndroid My Question or IssueHi, I have some episodes downloaded from various podcasts.I added them all to a playlist. But there does not seem to be an option to play them in shuffle mode. Is there a way...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Operating System Android   My Question or Issue Hi, I have some episodes downloaded from various podcasts. I added them all to a pla...
  • lshalev
  • Casual Listener
  • 503 Views
  • 5 replies
  • 0 likes
  • 503 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hide a Song feature should be moved

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueCan you please move the Hide a Song feature? Every time I go to add a song to my playlist, I accidentally hide the song. This is very frustrating as the Ad...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android   My Question or Issue Can you please move the Hide a Song feature? Every time I go to add a song to m...
  • SoSoJuicy
  • Casual Listener
  • 684 Views
  • 2 replies
  • 7 likes
  • Add a Song
    Android
    Feature
    Hide a Song
    Mobile
    Premium
    united states
  • 684 Views
  • 2 replies
  • 7 likes

Pause, and STAY paused

Hello,Can you please fix Spotify's player to allow for it to stay on pause while the user skips songs? Right now, when I pause a song and skip to the next track, Spotify starts playing that next song. The problem is that if I want to cue up the next ...

  • Newbie
  • Hello, Can you please fix Spotify's player to allow for it to stay on pause while the user skips songs? Right now, when I pause a song and skip to the next track, Spotify starts playing that next so...
  • ScottL25
  • Visitor
  • 617 Views
  • 1 replies
  • 2 likes
  • 617 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution music not downloading

When choosing to download a playlist I just get a loading circle going around and the playlist never seems to download so I can play in an offline mode.

  • Casual Listener
  • When choosing to download a playlist I just get a loading circle going around and the playlist never seems to download so I can play in an offline mode.
  • stuartsafc
  • Casual Listener
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Superuser Contribution Download song supposed

Morning I buy70sen song download not supposed

  • Visitor
  • Morning I buy70sen song download not supposed
  • AlejaR
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app not loading albums

I recently downloaded the Spotify app on my android and its not functioning properly. I am living in the united states and I have switched to a new android phone. Spotify in my previous phone was fine but this one is not loading albums

  • Casual Listener
  • I recently downloaded the Spotify app on my android and its not functioning properly. I am living in the united states and I have switched to a new android phone. Spotify in my previous phone was fin...
  • OscarDC
  • Moderator
  • 343 Views
  • 2 replies
  • 2 likes
  • 343 Views
  • 2 replies
  • 2 likes

Superuser Contribution Mini

PlanMiniCountryVietnamDeviceSamsung galaxy A32My Question or Issuei have bought a mini for a week on 19th october, but when i started to download they said "device limit reached" although i just have had a phone and a laptop, but the mini plan was ju...

  • Visitor
  • Plan Mini Country Vietnam Device Samsung galaxy A32 My Question or Issue i have bought a mini for a week on 19th october, but when i started to download they said "device limit reached" althou...
  • MihailY
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can play individual tracks, but if I click on an album, I get blank page

Running on Lenovo TAB 10 (Android). Spotify worked fine for years. Individual tracks play fine, but now if I click on an album, I just get a blank page where the track listing used to be. I have two identical tablets showing the same issue. Both tabl...

  • Visitor
  • Running on Lenovo TAB 10 (Android). Spotify worked fine for years. Individual tracks play fine, but now if I click on an album, I just get a blank page where the track listing used to be. I have two ...
  • MihailY
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution google cast refuses to play specific song

I noticed this morning when trying to cast to my nest display that it is struggling significantly to play specific songs. If I start the song elsewhere and cast to it, the cast screen will come up but the screen will remain blankIf I open spotify fro...

  • Regular
  • I noticed this morning when trying to cast to my nest display that it is struggling significantly to play specific songs.   If I start the song elsewhere and cast to it, the cast screen will ...
  • AlejaR
  • Moderator
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume Slider no longer available

Is there a way to change the layout of the volume adjuster? Up until a few days ago I've been using the volume sliding layout on my phone when I connect to the Spotify on PS where I can slide the button from lowest to highest but after connecting my ...

  • Visitor
  • Is there a way to change the layout of the volume adjuster? Up until a few days ago I've been using the volume sliding layout on my phone when I connect to the Spotify on PS where I can slide the but...
  • Jeremy
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing a banned playlist from libary

Another user got their playlist banned and I can't remove it from my library after it no longer exists

  • Visitor
  • Another user got their playlist banned and I can't remove it from my library after it no longer exists
  • MihailY
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! next/previous song buttons in Google Maps are inactive

After one of the latest updates (8.7.72.546) I can only start playback from Google Maps navigation view, but next/previous song buttons are inactive (grayed out). I've checked this with one older (8.7.58.455) version found (I uninstalled current vers...

  • Regular
  • After one of the latest updates (8.7.72.546) I can only start playback from Google Maps navigation view, but next/previous song buttons are inactive (grayed out).   I've checked this with one ...
  • lostechoes
  • Roadie
  • 829 Views
  • 8 replies
  • 2 likes
  • 829 Views
  • 8 replies
  • 2 likes

Superuser Contribution Joe Rogan Podcast download option is useless. Please fix.

Here yee here yee, Every time I download the Joe Rogan Podcast and I leave the sweet warmth of wifi, it is as if I hadn't downloaded the podcast at all and fails to play. I would like this addressed please. - your sweet lovePodcast listener

  • Casual Listener
  • Here yee here yee,   Every time I download the Joe Rogan Podcast and I leave the sweet warmth of wifi, it is as if I hadn't downloaded the podcast at all and fails to play. I would like this a...
  • NitroDaGoat
  • Casual Listener
  • 5402 Views
  • 7 replies
  • 0 likes
  • Android
    Podcasts
  • 5402 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mal escrito el nombre de una cancion

Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.

  • Newbie
  • Hay un error de escritura en una canción del artista Cancerbero, una canción tiene el nombre "Es Pico", cuando en verdad se llama "Es épico", ruego que lo arreglen, Gracias.
  • AlejaR
  • Moderator
  • 2253 Views
  • 5 replies
  • 2 likes
  • 2253 Views
  • 5 replies
  • 2 likes

Superuser Contribution Shuffle Still Doesn't Work 2021

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or Issue Spotify "shuffle" still doesn't randomize the music. If I open a playlist of 1000 songs and hit shuffle repeatedly, it'll only switch between 5 or 6 songs. Thi...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue   Spotify "shuffle" still doesn't randomize the music. If I open a playlist of...
  • Chris_10
  • Casual Listener
  • 16448 Views
  • 39 replies
  • 35 likes
  • 16448 Views
  • 39 replies
  • 35 likes

Superuser Contribution My spotify got logged out and then showed that I dont have an account.

After my spotify randomly logged out, I put in my login details and it showed that my account does not exist that I have to sign up.Please bring my account back, I'vr been using it for years

  • Visitor
  • After my spotify randomly logged out, I put in my login details and it showed that my account does not exist that I have to sign up. Please bring my account back, I'vr been using it for years
  • Dian
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle a large Playlist does not work

Plan: PremiumCountry: CH (Switzerland)Device: Pixel 6 ProOperating System: Android 13Spotify version: 8.7.74.443Playlist Time: 112h 29mShuffle mode: Random Shuffle (old) I've noticed for some time that the shuffle function no longer works.The same so...

  • Newbie
  • Plan: Premium Country: CH (Switzerland) Device: Pixel 6 Pro Operating System: Android 13 Spotify version: 8.7.74.443 Playlist Time: 112h 29m Shuffle mode: Random Shuffle (old)   I'v...
  • Eni
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • bug
    Shuffle Function
    Shuffle not working
  • 427 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution local files empty on android 13

PlanPremiumCountryGermanyDeviceGoogle Pixel 5Operating SystemAndroid 13 My Question or IssueHi Team & Community I have the "Local Files" switch on, a set of mp3 files on the device, but the application doesn't see them. The same files are seen by the...

  • Casual Listener
  • Plan Premium Country Germany Device Google Pixel 5 Operating System Android 13   My Question or Issue Hi Team & Community   I have the "Local Files" switch on, a set of mp3 ...
  • lemmsh
  • Casual Listener
  • 1487 Views
  • 7 replies
  • 0 likes
  • 1487 Views
  • 7 replies
  • 0 likes