Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52215 Views
  • 67 replies
  • 25 likes
  • 52215 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882298 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882298 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

My playlist is acting weird.

All of playlists our fine on my S4 but one of them only loads half the songs. The other half say "Loading...?" when you click the song it says the track was unavailable, I dont know what to do. Ive Restarted the phone, the app deleted the playlist re...

  • Newbie
  • All of playlists our fine on my S4 but one of them only loads half the songs. The other half say "Loading...?"   when you click the song it says the track was unavailable, I dont know what t...
  • Rodrigo
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Windows app available offline setting not syncing on android device

I have the spotify app on win 8.1, I set a playlist to be availalbe offline. I open the app on my android device and it does sync the playlist itself but it does not sync the available offline setting and therefore the songs don't download. I have to...

  • Casual Listener
  • I have the spotify app on win 8.1, I set a playlist to be availalbe offline. I open the app on my android device and it does sync the playlist itself but it does not sync the available offline settin...
  • w2trader
  • Casual Listener
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Track not available (Huawei ascend Y300)

I've had no problems using my Spotify account on my Huawei ascend Y300 until now. First and foremost, yes, I do have a premium account, so I am entitled to be listening to music on my android phone. Secondly, I've played many of these tracks before w...

  • Music Fan
  • I've had no problems using my Spotify account on my Huawei ascend Y300 until now.   First and foremost, yes, I do have a premium account, so I am entitled to be listening to music on my andr...
  • Daniel
  • Community Legend
  • 566 Views
  • 2 replies
  • 1 likes
  • 566 Views
  • 2 replies
  • 1 likes

Non premium, HTC one user stuck on Harry's add.

Hello, I am stuck on this add, and it will not move to the next song. I have listened to it multiple times, shut off my phone, and even uninstalled and reinstalled the app. It still keeps getting stuck. Any ideas how to fix this?

  • Newbie
  • Hello, I am stuck on this add, and it will not move to the next song. I have listened to it multiple times, shut off my phone, and even uninstalled and reinstalled the app. It still keeps getting st...
  • Daniel
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify stops directly

Hi there! The spotify app on my Samsung Galaxy S4 isn't working for almost 2 weeks. When i press on the spotify icon it immediatly stops and i get the option to press OK or Report. I removed the app over and over again but it wont help! Spotify is wo...

  • Newbie
  • Hi there!   The spotify app on my Samsung Galaxy S4 isn't working for almost 2 weeks. When i press on the spotify icon it immediatly stops and i get the option to press OK or Report. I r...
  • Daniel
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Samsung galaxy S4
    Spotify not working
    Spotify stops
  • 425 Views
  • 1 replies
  • 0 likes

I paid already but I cant upgrade to premium

我在lg g pro 2使用spotify,充值了預付卡,但在程式內仍不能使用premium功能,my spotify id : kennethfyleung. I paid already but I cant upgrade to premium

  • Regular
  • 我在lg g pro 2使用spotify,充值了預付卡,但在程式內仍不能使用premium功能,my spotify id : kennethfyleung.     I paid already but I cant upgrade to premium
  • Zeaks
  • Regular
  • 847 Views
  • 14 replies
  • 0 likes
  • 847 Views
  • 14 replies
  • 0 likes

Android Canada Issues

I'm not sure if this is an issue with just Canadian users or not. I've paid for premium service, desktop client works fine but the android app switches back to free promting me to upgrade. I need to log out, shut the app down and re-open it, 50% chan...

  • Regular
  • I'm not sure if this is an issue with just Canadian users or not. I've paid for premium service, desktop client works fine but the android app switches back to free promting me to upgrade. I need to ...
  • Zeaks
  • Regular
  • 453 Views
  • 4 replies
  • 0 likes
  • 453 Views
  • 4 replies
  • 0 likes

Ace Hardware advertisement freezes spotify

I've had this happen twice to me just now. An advertisement for Ace Hardware comes up, no sound plays during this ad and it stops at 30/30 seconds. Nothing I do gets music playing again except shutting the app down from recent apps and reopening.

  • Newbie
  • I've had this happen twice to me just now.   An advertisement for Ace Hardware comes up, no sound plays during this ad and it stops at 30/30 seconds.   Nothing I do gets music playi...
  • user-removed
  • Not applicable
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (1.2.0)

Android Release Notes What's new in version 1.2.0 New: Want to use Spotify Connect on any speakers? Plug a phone or tablet into both a charger and your speakers. Log in to the same Spotify account on another device, and use it as a remote. Fictitious...

  • Spotify Legend
  • Android Release Notes What's new in version 1.2.0 New: Want to use Spotify Connect on any speakers? Plug a phone or tablet into both a charger and your speakers. Log in to the same Spotify...
  • Goodman
  • Spotify Legend
  • 2054 Views
  • 5 replies
  • 0 likes
  • 1.2.0
    Android
    Release Notes
  • 2054 Views
  • 5 replies
  • 0 likes

Need Help getting a username instead of facebook login!!!!

I can oinly login using my facebook and i no long have my facebook and its rediculous cnstantly deactivating my facebook. Can someone please help me get a username instead of a FB login.

  • Newbie
  • I can oinly login using my facebook and i no long have my facebook and its rediculous cnstantly deactivating my facebook. Can someone please help me get a username instead of a FB login. 
  • kbrooksc
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Starred playlist

Hi. Im not sure how, but i managed to star 60-odd songs from a Garage Nation playlist. As it was a mistake i tried to delete them. As i only use android app i had to do this individually. I thought i had emptied the playlist buy it still showed as ho...

  • Visitor
  • Hi. Im not sure how, but i managed to star 60-odd songs from a Garage Nation playlist. As it was a mistake i tried to delete them. As i only use android app i had to do this individually. I thought i...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Playing music on Android from my personal library

I'm testing spotify, coming from Google Music, one of the features I'm missing is being able to add my own music, for example a track I have and is not available on spotify. I'd like to add it to a playlist and be able to play it on my phone. Can I d...

  • Regular
  • I'm testing spotify, coming from Google Music, one of the features I'm missing is being able to add my own music, for example a track I have and is not available on spotify. I'd like to add it to a p...
  • dinomight
  • Spotify Star
  • 521 Views
  • 5 replies
  • 0 likes
  • 521 Views
  • 5 replies
  • 0 likes

"number of tracks" missing from top of screen

In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back??? It was nice to know that information. Please advise or let me know wha...

  • Casual Listener
  • In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back???  It was nice t...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Offline mode how to?

I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded" while I am in my car to only display music that is ava...

  • Regular
  • I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded"&nbs...
  • user-removed
  • Not applicable
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

All "your music" vanished from android app

All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are still available, but aint that strange? Is there a ...

  • Casual Listener
  • All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are ...
  • zerinoid
  • Casual Listener
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

moving app to SD card

I would like to move the app to my SD card because it will have all my songs available offline

  • Casual Listener
  • I would like to move the app to my SD card because it will have all my songs available offline
  • dinomight
  • Spotify Star
  • 855 Views
  • 6 replies
  • 0 likes
  • 855 Views
  • 6 replies
  • 0 likes

Samsung Galaxy Tab 2 7.0

Hey I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0??

  • Casual Listener
  • Hey   I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0?? 
  • transparent1
  • Newbie
  • 3580 Views
  • 5 replies
  • 0 likes
  • 3580 Views
  • 5 replies
  • 0 likes

Someone else is using my Spotify account

Hi all. My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere' I've posted in that big thread and the mod has logged me out of all devices, and I've changed my password too and still it happens. Is there a...

  • Casual Listener
  • Hi all.   My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere'   I've posted in that big thread and the mod has logged me out of all d...
  • user-removed
  • Not applicable
  • 1895 Views
  • 4 replies
  • 0 likes
  • 1895 Views
  • 4 replies
  • 0 likes

Location of Downloaded Tracks

Hi i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my device, as it's filling up quick and as a result I am having addit...

  • Casual Listener
  • Hi   i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my devi...
  • wq
  • Casual Listener
  • 9914 Views
  • 2 replies
  • 0 likes
  • 9914 Views
  • 2 replies
  • 0 likes

Solved!! sound problems

So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fine. How do I fix this!!!!

  • Regular
  • So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fin...
  • SylenZ
  • Newbie
  • 5487 Views
  • 11 replies
  • 0 likes
  • 5487 Views
  • 11 replies
  • 0 likes