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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43141 Views
  • 66 replies
  • 25 likes
  • 43141 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878359 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878359 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26475 Views
  • 4 replies
  • 0 likes
  • 26475 Views
  • 4 replies
  • 0 likes

Solved!! how do I add Spotify friends

I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?

  • Newbie
  • I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?
  • pnc
  • Community Legend
  • 1108 Views
  • 1 replies
  • 0 likes
  • 1108 Views
  • 1 replies
  • 0 likes

YMCMB DJ STEVIE J APPREACIATION/5

2014 appreciation stevie j v5

  • Newbie
  • 2014 appreciation stevie j v5
  • Merik
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

why I don't have my all music, only playlists on Android?

After connecting to my computer I have only playlist, can't look for albums and artists. What to do?

  • Newbie
  • After connecting to my computer I have only playlist, can't look for albums and artists. What to do?
  • Peter__
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Logging in Facebook Galaxy S4 - string of numbers can't share

I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The best I've seen trying to search an answer is mods l...

  • Visitor
  • I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The ...
  • Peter__
  • Community Legend
  • 371 Views
  • 4 replies
  • 0 likes
  • 371 Views
  • 4 replies
  • 0 likes

Skips songs, Z2 Tablet

Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playing next song for 1-2 seconds and then skips to next d...

  • Regular
  • Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playi...
  • Peter__
  • Community Legend
  • 1103 Views
  • 13 replies
  • 0 likes
  • 1103 Views
  • 13 replies
  • 0 likes

Solved!! Release Notes - Spotify for Android (1.1.2)

Android Release Notes What's new in version 1.1.2 New: Playback stops when you swipe the app from the Recent Tasks list. New: Play the same song over and over by tapping the repeat button twice. Now available for Premium users and free users on table...

  • Spotify Legend
  • Android Release Notes What's new in version 1.1.2 New: Playback stops when you swipe the app from the Recent Tasks list. New: Play the same song over and over by tapping the repeat butto...
  • Goodman
  • Spotify Legend
  • 3855 Views
  • 14 replies
  • 1 likes
  • 1.1.2
    Android
    Release Notes
  • 3855 Views
  • 14 replies
  • 1 likes

Spotify does not sync offline tracks in CoolPad F1 phone with Custom ROM

Hello all, Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without internet connection and upon closing and reoppening the application ...

  • Casual Listener
  • Hello all,   Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without intern...
  • arpaktiko2
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Using mobile data even when device mobile data off when streaming via bluetooth

I cannot describe how pissed I am. So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages saying I was approaching my limits, at a crazy speed. I stopped us...

  • Casual Listener
  • I cannot describe how pissed I am.   So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages ...
  • Peter__
  • Community Legend
  • 936 Views
  • 5 replies
  • 0 likes
  • 936 Views
  • 5 replies
  • 0 likes

Solved!! Spotify on ios is different than on my android phone

When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a trial. On my android phone, I don't have premium a...

  • Newbie
  • When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a...
  • Peter__
  • Community Legend
  • 12890 Views
  • 2 replies
  • 0 likes
  • 12890 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify still be there?

I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks

  • Casual Listener
  • I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks
  • user-removed
  • Not applicable
  • 646 Views
  • 5 replies
  • 0 likes
  • 646 Views
  • 5 replies
  • 0 likes

Solved!! Mobile app won't upgrade my account to Unlimited on Android

I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I use my tablet or phone, I have to listen to commerc...

  • Newbie
  • I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I ...
  • Josh
  • Community Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?

  • Newbie
  • I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?
  • jeremygoh
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! deleting my account

I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated

  • Newbie
  • I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated
  • Jordi
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Subscribers: getting rid of big "shuffle play" button

I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like listening to albums) and I think the old way of turning ...

  • Regular
  • I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like liste...
  • bingohandjob
  • Regular
  • 1386 Views
  • 3 replies
  • 3 likes
  • 1386 Views
  • 3 replies
  • 3 likes

Bug -- song playing bar disappears on Android

You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.

  • Roadie
  • You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.
  • DoinK
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify offline mode doesn't work?

Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that possible? Please give me som answers?

  • Newbie
  • Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that poss...
  • HelenN
  • Casual Listener
  • 7113 Views
  • 22 replies
  • 0 likes
  • 7113 Views
  • 22 replies
  • 0 likes

Spotify starts playing music randomly after shutdown and even after pausing

Hi! This is a problem that has occurred before that might've disappeared with some updates. But now it's back again and it's so annoying and embarrassing So, I listen to music on my way to work in my headphones - I get to work, unplug the headphones ...

  • Casual Listener
  • ...tarts up playing the song.....and this is so unbelievably embarrassing at a silent office!   What to do please? I'm now scared to take the headphones out ever in a public place 😕   T...
  • Peter__
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Corrupted album

Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs. The whole album of Dragonland, Holy War, is corrupted, the songs are partially cut during playing. I tried o...

  • Newbie
  • Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs.   The whole album of Dragonland, Holy War, is co...
  • Peter__
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

free music on older version android

Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks

  • Visitor
  • Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks
  • Peter__
  • Community Legend
  • 739 Views
  • 7 replies
  • 0 likes
  • 739 Views
  • 7 replies
  • 0 likes

Nexus 10 playback stops at EXACTLY 12 seconds

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it stops at 12 seconds exactly. The progress bar for the...

  • Newbie
  • I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it st...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes