Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47689 Views
  • 66 replies
  • 25 likes
  • 47689 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880287 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880287 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26902 Views
  • 4 replies
  • 0 likes
  • 26902 Views
  • 4 replies
  • 0 likes

Spotify does not sync offline tracks in CoolPad F1 phone with Custom ROM

Hello all, Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without internet connection and upon closing and reoppening the application ...

  • Casual Listener
  • Hello all,   Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without intern...
  • arpaktiko2
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Using mobile data even when device mobile data off when streaming via bluetooth

I cannot describe how pissed I am. So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages saying I was approaching my limits, at a crazy speed. I stopped us...

  • Casual Listener
  • I cannot describe how pissed I am.   So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages ...
  • Peter__
  • Community Legend
  • 951 Views
  • 5 replies
  • 0 likes
  • 951 Views
  • 5 replies
  • 0 likes

Solved!! Spotify on ios is different than on my android phone

When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a trial. On my android phone, I don't have premium a...

  • Newbie
  • When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a...
  • Peter__
  • Community Legend
  • 12973 Views
  • 2 replies
  • 0 likes
  • 12973 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify still be there?

I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks

  • Casual Listener
  • I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks
  • user-removed
  • Not applicable
  • 667 Views
  • 5 replies
  • 0 likes
  • 667 Views
  • 5 replies
  • 0 likes

Solved!! Mobile app won't upgrade my account to Unlimited on Android

I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I use my tablet or phone, I have to listen to commerc...

  • Newbie
  • I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I ...
  • Josh
  • Community Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?

  • Newbie
  • I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?
  • jeremygoh
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! deleting my account

I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated

  • Newbie
  • I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated
  • Jordi
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Subscribers: getting rid of big "shuffle play" button

I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like listening to albums) and I think the old way of turning ...

  • Regular
  • I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like liste...
  • bingohandjob
  • Regular
  • 1392 Views
  • 3 replies
  • 3 likes
  • 1392 Views
  • 3 replies
  • 3 likes

Bug -- song playing bar disappears on Android

You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.

  • Roadie
  • You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.
  • DoinK
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Spotify offline mode doesn't work?

Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that possible? Please give me som answers?

  • Newbie
  • Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that poss...
  • HelenN
  • Casual Listener
  • 7147 Views
  • 22 replies
  • 0 likes
  • 7147 Views
  • 22 replies
  • 0 likes

Spotify starts playing music randomly after shutdown and even after pausing

Hi! This is a problem that has occurred before that might've disappeared with some updates. But now it's back again and it's so annoying and embarrassing So, I listen to music on my way to work in my headphones - I get to work, unplug the headphones ...

  • Casual Listener
  • ...tarts up playing the song.....and this is so unbelievably embarrassing at a silent office!   What to do please? I'm now scared to take the headphones out ever in a public place 😕   T...
  • Peter__
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Corrupted album

Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs. The whole album of Dragonland, Holy War, is corrupted, the songs are partially cut during playing. I tried o...

  • Newbie
  • Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs.   The whole album of Dragonland, Holy War, is co...
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

free music on older version android

Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks

  • Visitor
  • Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks
  • Peter__
  • Community Legend
  • 761 Views
  • 7 replies
  • 0 likes
  • 761 Views
  • 7 replies
  • 0 likes

Nexus 10 playback stops at EXACTLY 12 seconds

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it stops at 12 seconds exactly. The progress bar for the...

  • Newbie
  • I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it st...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Switching from normal to high quality downloads

I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything manually again or will Spotify do it automatically?

  • Regular
  • I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything m...
  • SuperWisdom
  • Community Legend
  • 2004 Views
  • 5 replies
  • 0 likes
  • 2004 Views
  • 5 replies
  • 0 likes

Spotify playing the incorrect version of a song

Hello, For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect version of the song. It seems to be substituting the song I want ...

  • Casual Listener
  • Hello,   For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect ver...
  • rberrisford4000
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Samsung download

Hi.I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account, so I want to use spotify on my phone too.Alexander

  • Casual Listener
  • Hi. I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account...
  • Zeal_Topaz
  • Casual Listener
  • 600 Views
  • 4 replies
  • 0 likes
  • 600 Views
  • 4 replies
  • 0 likes

volume control not working

hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control using the 15 steps from the android volume or has it mo...

  • Regular
  • hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control ...
  • 1150939828
  • Regular
  • 904 Views
  • 2 replies
  • 0 likes
  • 904 Views
  • 2 replies
  • 0 likes

Solved!! Syncing Local Files through wireless

Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same router, it's just one with wireless and one with wire...

Untitled.png
  • Music Fan
  • Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same ro...
  • King_Phu
  • Music Fan
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Spotify 1.2.0.534 on Android 2.3.7 - broken images, playlists etc after update

Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I've no more playlists, cover images etc. The only w...

screenshot-20140729-192811.png screenshot-20140729-192822.png screenshot-20140729-192844.png screenshot-20140729-192822.png
  • Newbie
  • Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I...
  • 1082 Views
  • 0 replies
  • 0 likes
  • 1082 Views
  • 0 replies
  • 0 likes