Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66106 Views
  • 68 replies
  • 26 likes
  • 66106 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28836 Views
  • 5 replies
  • 0 likes
  • 28836 Views
  • 5 replies
  • 0 likes

code #1118578

Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4

  • Casual Listener
  • Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4
  • Joe
  • Community Legend
  • 2817 Views
  • 10 replies
  • 0 likes
  • 2817 Views
  • 10 replies
  • 0 likes

progress bar and next button navigation gone?

I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?

  • Casual Listener
  • I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?
  • Joe
  • Community Legend
  • 680 Views
  • 4 replies
  • 0 likes
  • 680 Views
  • 4 replies
  • 0 likes

Solved!! can't download offline tracks since new version

Hello everyone, here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the app is now called Spotify music) and since then I have not bee...

  • Newbie
  • Hello everyone,   here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the ...
  • pauljb07
  • Casual Listener
  • 892 Views
  • 6 replies
  • 0 likes
  • 892 Views
  • 6 replies
  • 0 likes

Android 2.3.4 problem

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however I can't install it as "Your device isn't compatible...

  • Casual Listener
  • I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however ...
  • einoras
  • Casual Listener
  • 1538 Views
  • 3 replies
  • 0 likes
  • 1538 Views
  • 3 replies
  • 0 likes

not working offline

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out then come bk ,so i came home poarked on my drive ,and...

  • Casual Listener
  • upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out th...
  • Peter__
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

kindle

I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?

  • Regular
  • I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?
  • Furioso
  • Casual Listener
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Solved!! New offline android device added every day

Hello,Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. I have now cleared all my offline devices using the web...

  • Casual Listener
  • Hello, Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. ...
  • smetzler
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

offline lists disapeared

Hi, This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this, all my offline lists disapeared. I started downloading again. Will the songs disappear again? what happened? Hope you'll hav...

  • Newbie
  • Hi,   This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this,  all my offline lists disapeared.    I star...
  • Merik
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Explicit on Shuffle/Edited in Album

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics. However if I go into an album, the song is then edited. It seems to happen specifically with the album Camp (i.e., the song Bonfire or Backpackers). I also no...

  • Newbie
  • For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics.  However if I go into an album, the song is then edited.  It seems to happen specifically with th...
  • Joe
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Slow on new KitKat

My spotify got incredible slow after latest software update! Any suggestions?

  • Newbie
  • My spotify got incredible slow after latest software update! Any suggestions?
  • Joe
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Can't sync playlists, says device is full- definitely isn't!?

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g avai...

  • Casual Listener
  • Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device ...
  • leeannesmith81
  • Newbie
  • 673 Views
  • 5 replies
  • 1 likes
  • 673 Views
  • 5 replies
  • 1 likes

galaxy ace

Am I being blackmailed into buying a new phone?Mario

  • Newbie
  • Am I being blackmailed into buying a new phone? Mario
  • Andrews32
  • Roadie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

No sd-card support in android 4.4?

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card. The phone has only 4,6GB internal available memory, and around 1GB after I've installed th...

  • Casual Listener
  • I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card.   The phone has only 4,6GB i...
  • erlingba
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

  • Newbie
  • Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

  • Newbie
  • I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?
  • Joe
  • Community Legend
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Files aren't available offline - Galaxy s4

Hi I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user. So far, I've tried clearing the cache, power cycling the device, deleting the spoti...

  • Regular
  • Hi   I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user.   So far, I'...
  • Joe
  • Community Legend
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Meu período de test acabou antes de 30 dias

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias

  • Newbie
  • Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias 😄
  • Joe
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Unable to upgrade Spotify

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I am told that the app is not available in my area.Thi...

  • Music Fan
  • I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I a...
  • krispysam
  • Music Fan
  • 834 Views
  • 2 replies
  • 0 likes
  • upgrade abroad area availability
  • 834 Views
  • 2 replies
  • 0 likes

Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

  • Casual Listener
  • ...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...
  • Andrews32
  • Roadie
  • 4203 Views
  • 9 replies
  • 0 likes
  • 4203 Views
  • 9 replies
  • 0 likes

Drop Out

I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g81977995 (0.8.3.608.g5049138e) I get stutter and dropout in my playback if some other ...

  • Newbie
  • I am a Spotify Premium User.   My mobile device is a HTC Liberty.   Firmware: 2.1-update1 Software number 1.25.502.2   My Spotify Mobile for Android version is 0.5.1.15.g...
  • polarspirit
  • Casual Listener
  • 1079 Views
  • 7 replies
  • 0 likes
  • 1079 Views
  • 7 replies
  • 0 likes