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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42731 Views
  • 66 replies
  • 25 likes
  • 42731 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878144 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878144 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26407 Views
  • 4 replies
  • 0 likes
  • 26407 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot pause or play from lockscreen on Samsung

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S1pOperating SystemAndroid Pie My Question or IssueI cannot pause music on my Spotify app from the lockscreen. I've completed the actions in the previous help articles of clearing the Cache as well as re...

  • Regular
  • Plan Free/Premium Country USA Device Samsung Galaxy S1p Operating System Android Pie   My Question or Issue I cannot pause music on my Spotify app from the lockscreen. I've completed t...
  • Samoz
  • Casual Listener
  • 8397 Views
  • 15 replies
  • 3 likes
  • 8397 Views
  • 15 replies
  • 3 likes

Superuser Contribution Samsung Watch 4 Track skipping problem

I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a Samsung Watch 4 and a Samsung Galaxy S21 Ultra. I h...

  • Newbie
  • I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a ...
  • Eni
  • Moderator
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Get rid of offline mode!!!!!

I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my device, I am in offline mode, when I select that album...

  • Casual Listener
  • I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my dev...
  • lopezjo49
  • Casual Listener
  • 932 Views
  • 4 replies
  • 1 likes
  • Android
    Browse
  • 932 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Song Radio only loading 1-3 songs

PlanPremiumCountry DeviceSamsung Galaxy S20 FEOperating SystemAndroid My Question or Issueas you can see in the screenshot spotify song radios for all songs only load 1-3 songs and then the playlist stops. How can I fix it?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S20 FE Operating System Android   My Question or Issue as you can see in the screenshot spotify song radios for all songs only load 1-...
  • Vasil
  • Moderator
  • 3027 Views
  • 26 replies
  • 3 likes
  • 3027 Views
  • 26 replies
  • 3 likes

Superuser Contribution "what's new" bell button is broken

PlanPremium Family CountryCanada DeviceLG G8X Thinq Operating SystemAndroid 11 My Question or IssueMy "what's new" button returns an error when I press it. I've tried a reinstall.

  • Casual Listener
  • Plan Premium Family  Country Canada  Device LG G8X Thinq  Operating System Android 11    My Question or Issue My "what's new" button returns an error when I press i...
  • Vasil
  • Moderator
  • 475 Views
  • 5 replies
  • 0 likes
  • 475 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts disappeared

PlanPremiumCountryUK DeviceSamsung galaxy s20 plus Operating SystemAndroid My Question or IssueHas anyone's podcasts just completely dissappeard and i cant search for them either??

  • Music Fan
  • Plan Premium Country UK    Device Samsung galaxy s20 plus  Operating System Android    My Question or Issue Has anyone's podcasts just completely dissappeard and i...
  • aorue
  • Casual Listener
  • 45993 Views
  • 25 replies
  • 8 likes
  • 45993 Views
  • 25 replies
  • 8 likes

Superuser Contribution Spotify not playing to Samsung soundbar

PlanPremiumCountryUKDeviceOppo and Kindle fireOperating SystemAndroid My Question or IssueSpotify plays to echo spot but has recently (last few days) stopped playing to Samsung soundbar (S61A).I've closed and restarted the apps on both devices and al...

  • Regular
  • Plan Premium Country UK Device Oppo and Kindle fire Operating System Android       My Question or Issue Spotify plays to echo spot but has recently (last few days) stopped...
  • Lorre03
  • Newbie
  • 9384 Views
  • 7 replies
  • 0 likes
  • 9384 Views
  • 7 replies
  • 0 likes

Ringtone sound issue with Spotify

Plan: PremiumCountry: PolandDevice: Sony Xperia 10 PlusOperating System: Android 10 My Question or IssueWhen I`m listening to Spotify through any Bluetooth connection (headsets (Sony WH-CH510), car infotainment system, or others - doesn't matter) and...

  • Casual Listener
  • Plan: Premium Country: Poland Device: Sony Xperia 10 Plus Operating System: Android 10   My Question or Issue When I`m listening to Spotify through any Bluetooth connec...
  • ringtonewale007
  • Newbie
  • 1160 Views
  • 3 replies
  • 0 likes
  • ringtone sound
  • 1160 Views
  • 3 replies
  • 0 likes

Superuser Contribution When clicking a Spotify Playlist link, I would like to have the Playlist start playing automatically

I am using the premium version of Spotify on my Google Pixel 6 (Android).Recently I was trying to get a NFC tag to play my Playlist when holding my phone near the tag. Starting Spotify and opening the playlist was no problem, however the Playlist doe...

  • Newbie
  • I am using the premium version of Spotify on my Google Pixel 6 (Android). Recently I was trying to get a NFC tag to play my Playlist when holding my phone near the tag. Starting Spotify and opening ...
  • Dian
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Social] Synch music with neighbors

My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up.Thanks

  • Visitor
  • My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up. Thanks
  • AlejaR
  • Moderator
  • 219 Views
  • 2 replies
  • 0 likes
  • Android
    Social
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution When launching spotify after a while, it takes 20 seconds to play the first song

PlanPremiumCountryFinlandDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 10, MIUI 12.0.5 My Question or IssueEvery time when I launch Spotify or come back to it after not using the app for a while (for example doing something else on the phone f...

  • Casual Listener
  • Plan Premium Country Finland Device Xiaomi Redmi Note 8 Pro Operating System Android 10, MIUI 12.0.5   My Question or Issue Every time when I launch Spotify or come back to it after no...
  • Alex
  • Spotify Legend
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Slow Download on android

Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts.1. I have restarted my phone.2. I have reinstalled the app3. I have a 100mb/s Fibre ...

  • Casual Listener
  • Whenever I choose to download anything it takes extremely long.  It has taken me 5 hours to get halfway on 700 songs.    Before anyone comments I have read similar posts. 1. I have...
  • Alex
  • Spotify Legend
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Offline

PlanPremiumCountrySamsung Galaxy S21 FE 5GOperating SystemAndroid 12 My Question or IssueI have a premium subscription strictly to be able to listen to my podcasts offline. I have it set to offline when I'm at work because Wi-Fi is spotty. I download...

  • Casual Listener
  • Plan Premium Country Samsung Galaxy S21 FE 5G Operating System Android 12   My Question or Issue I have a premium subscription strictly to be able to listen to my podcasts offline. I hav...
  • beckstergates
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluetooth Streaming Issue

PlanFreeCountryUSADeviceMotorola Edge 5GOperating SystemAndroid 11 My Question or IssueBeing a senior, I only use my cellphone when I leave the house. My car has a new JVC Radio with Bluetooth Streaming and Full Control for both Spotify and Pandora. ...

  • Casual Listener
  • Plan Free Country USA Device Motorola Edge 5G Operating System Android 11   My Question or Issue Being a senior, I only use my cellphone when I leave the house. My car has a new JVC Ra...
  • lasteoraptor
  • Casual Listener
  • 344 Views
  • 5 replies
  • 0 likes
  • 344 Views
  • 5 replies
  • 0 likes

Superuser Contribution songs stays at 0:00 whenever i skip exactly two songs

PlanPremiumCountry DeviceRealme GT Master EditionOperating SystemAndroid 12 My Question or IssueRecently been having an issue with playing songs. It just stays at 0:00. No matter how many clean reinstallations I do, it still won't work so please don'...

  • Regular
  • Plan Premium Country   Device Realme GT Master Edition Operating System Android 12   My Question or Issue Recently been having an issue with playing songs. It just stays at 0:00. ...
  • Alex
  • Spotify Legend
  • 936 Views
  • 11 replies
  • 2 likes
  • 936 Views
  • 11 replies
  • 2 likes

Superuser Contribution Android Spotify App not streaming

PlanPremiumCountryPhilippinesDeviceGalaxy Note 10+Operating SystemAndroid 12 OneUI 4.1 The issueWhile using the main application for spotify my playlists wouldn't play. I've tried restarting the phone, reinstalling the app, even resetting my network ...

  • Regular
  • Plan Premium Country Philippines Device Galaxy Note 10+ Operating System Android 12 OneUI 4.1   The issue While using the main application for spotify my playlists wouldn't play. I've ...
  • Dian
  • Spotify Legend
  • 642 Views
  • 7 replies
  • 1 likes
  • 642 Views
  • 7 replies
  • 1 likes

Ads can be bypassed easily on android devices

PlanFreeCountryIndiaDeviceXiaomi 11xOperating SystemAndroid My Question or Issuewhenever spotify plays an ad, there is an easy way to skip it and continue listening the songs in less than 2 seconds.steps to reconstruct the issue:1. when any spotify a...

  • Newbie
  • Plan Free Country India Device Xiaomi 11x Operating System Android   My Question or Issue whenever spotify plays an ad, there is an easy way to skip it and continue listening the songs...
  • Loxer
  • Community Legend
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify se para cada 3 canciones

PlanPremiumCountryChileDeviceXiaomi poco X3 nfc Operating SystemAndroid 12 My Question or IssueDesde hace ya tiempo tengo este problema, empiezo a reproducir una lista en Spotify y las primera dos canciones se escuchan pero a la tercera Spotify se co...

  • Newbie
  •   Plan Premium Country Chile Device Xiaomi poco X3 nfc  Operating System Android 12   My Question or Issue Desde hace ya tiempo tengo este problema, empiezo a reproducir una...
  • Eni
  • Moderator
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! cant play music or podcasts

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryGermanyDeviceSamsung xcover 4sOperating SystemAndroid 11 My Question or IssueI cant play music in my own play...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Germany Device Samsung xcover 4s Operating Sys...
  • Taylith
  • Community Legend
  • 915 Views
  • 5 replies
  • 1 likes
  • 915 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Playlist starts from the beginning randomly (Android)

PlanFree/PremiumDeviceOppo A31Operating SystemAndroid Pie (9) My Question or Issue When I play a playlist on Spotify the app plays the first song and then keeps playing it forever. If I choose another song in the playlist, it plays and then goes back...

  • Newbie
  •   Plan Free/Premium Device Oppo A31 Operating System Android Pie (9)   My Question or Issue    When I play a playlist on Spotify the app plays the first song and then ke...
  • Dian
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes