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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43043 Views
  • 66 replies
  • 25 likes
  • 43043 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878308 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878308 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Playlists don't load

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of my playlists, even the offline-playlists, are stuck in...

  • Casual Listener
  • Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of m...
  • helmii_
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Solved!! HTC Desire S/Android 2.3.5 not compatible

Dear all, after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error note says "Your device is not compatible with this version."). Which is s...

  • Casual Listener
  • Dear all,   after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error not...
  • BlondeDevil87
  • Casual Listener
  • 2132 Views
  • 2 replies
  • 0 likes
  • 2132 Views
  • 2 replies
  • 0 likes

Every few songs the playback pauses and I get a message that says 'the track is not available'

It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays. I am a premium member. Everytime this happens I have to go into the Spotify app on my phone and after a few seconds the next...

  • Newbie
  • It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays.  I am a premium member.  Everytime this happens I have to go in...
  • Joe
  • Community Legend
  • 510 Views
  • 4 replies
  • 0 likes
  • 510 Views
  • 4 replies
  • 0 likes

No sync SpotifyPremium in SamsungGalaxyS2 w/ Android

My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help? MOBILE: SpotifyPremium v.0.6.2.64 Mobile: SamsungGalaxyS2 Android v.4.0.3 LAPTOP: LaptopS...

  • Newbie
  • My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help?   MOBILE: SpotifyPremium v....
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

android update problem

After the latest update for Android Spotify is not working properly i'm just getting a white screen and have to kill the app several times in order to get it to work tracks are skipping and it frequently crashes.Is there any chance to fix this ?

  • Casual Listener
  • After the latest update for Android Spotify is not working properly i'm just getting a white screen and have to kill the app several times in order to get it to work tracks are skipping and it freque...
  • Taylor
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Songs are playing muted but counter ticks SGS4

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I have to re-insert the headphones.. I want my monthly ...

  • Music Fan
  • Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I ha...
  • solwretep
  • Music Fan
  • 1096 Views
  • 23 replies
  • 0 likes
  • 1096 Views
  • 23 replies
  • 0 likes

Solved!! Unable to sync playlists between Nexus 7 and PC

Hi I am unable to sync playlists between my PC (Windows 7) and spotify on my Android Nexus 7. I have started, stopped and restarted spotify on both devices a number of times now. I have used the sync feature before so I know it works (at least it did...

  • Casual Listener
  • Hi   I am unable to sync playlists between my PC (Windows 7) and spotify on my Android Nexus 7. I have started, stopped and restarted spotify on both devices a number of times now. I have us...
  • Joe
  • Community Legend
  • 1549 Views
  • 6 replies
  • 0 likes
  • 1549 Views
  • 6 replies
  • 0 likes

App won't let me past login after reinstall.

I'm using Spotify Premium on my Samsung Galaxy ACE2 since november, and everything went right until one or two weeks ago. I was hearing music, I get out of the application, and the next time I wanted to get into Spotify, every thing was white on the ...

  • Newbie
  • I'm using Spotify Premium on my Samsung Galaxy ACE2 since november, and everything went right until one or two weeks ago. I was hearing music, I get out of the application, and the next time I want...
  • Taylor
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Playing offline synced playlists/songs on phone.

I have a few playlists offlined/synced to my phone. Will playing these songs use my phone's data plan or sinced they're offlined they won't affect any data usage? or do i have to turn Offline Mode on in order to make sure no data serviced is used? th...

  • Regular
  • I have a few playlists offlined/synced to my phone.  Will playing these songs use my phone's data plan or sinced they're offlined they won't affect any data usage?  or do i have to turn Off...
  • smoothmc40
  • Regular
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Downloaded playlists repeatedly re-download

i have a few playlists that I have downloaded to my phone. Every week or so the lists, while still shown as downloaded on the playlist screen, when I open them up they show as downloading again. This happens to all lists regardless of if they have be...

  • Newbie
  • i have a few playlists that I have downloaded to my phone.    Every week or so the lists, while still shown as downloaded on the playlist screen, when I open them up they show as downlo...
  • Joe
  • Community Legend
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

All my playlists have been changed!!!

Hi, every month i got the same problem with my playlist on the android, all my download playlist dissapear & i have to download again. ithink is becouse i pay two account with the same creditcard¿?¿¿? i will be happy if i fix this problem. Hola, cada...

  • Casual Listener
  • Hi, every month i got the same problem with my playlist on the android, all my download playlist dissapear & i have to download again. ithink is becouse i pay two account with the same creditcard...
  • meahtenoha
  • Spotify
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Goodbye Spotify. Hello Google All Access

Stuck with Spotify for a year hoping they would get this app in a consistently working state. Giving up. Moving to Google All Access (and saving $2 a month). Ciao Spotify.

  • Casual Listener
  • Stuck with Spotify for a year hoping they would get this app in a consistently working state. Giving up. Moving to Google All Access (and saving $2 a month).    Ciao Spotify. 
  • BimmerM3
  • Casual Listener
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Spotify charts on mobile unit

How can i use spotify charts on my mobile unit?

  • Newbie
  • How can i use spotify charts on my mobile unit?
  • Marco
  • Community Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

Solved!! Difference between "offline" and "download" playlists

What is the difference between flagging a playlist for offline listening and downloading it? I am assuming marking a playlist as offline on your computer makes it available if say, your laptop, is not connected to the internet at the time you are lis...

  • Casual Listener
  • What is the difference between flagging a playlist for offline listening and downloading it?   I am assuming marking a playlist as offline on your computer  makes it available if say, y...
  • smelico
  • Community Legend
  • 3507 Views
  • 1 replies
  • 0 likes
  • 3507 Views
  • 1 replies
  • 0 likes

Problem with SD card storage (regular "hax" not working anymore).

So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the software but it still stores on my phone. I've done i...

  • Casual Listener
  • So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the so...
  • alittlepeace
  • Regular
  • 607 Views
  • 6 replies
  • 0 likes
  • 607 Views
  • 6 replies
  • 0 likes

Offline tracks not playing due to no connection.

For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.

  • Regular
  • For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.
  • Joe
  • Community Legend
  • 631 Views
  • 5 replies
  • 0 likes
  • Android App
    Offline Access
  • 631 Views
  • 5 replies
  • 0 likes

Android - SE Xperia S LT26i, Windows 7 64bit - Premium Account, Latest updates.

Okey. I've been looking trough the site for a while now and took some time for me to get here actually. Well, my situation is this:I've had Spotify Premium for years, even the account has been registrated way long time before that.But when I was able...

  • Music Fan
  • Okey. I've been looking trough the site for a while now and took some time for me to get here actually.   Well, my situation is this: I've had Spotify Premium for years, even the account has ...
  • GeirNilsen
  • Music Fan
  • 1009 Views
  • 9 replies
  • 0 likes
  • 1009 Views
  • 9 replies
  • 0 likes

Why must I have premium?

I'm sure this has been adressed before, but I figured I'd ask anyway. I have an andriod tablet, that is not a mobile device, it's only used in my house on my Wi-Fi less than 5 feet from my computer that has Spotify free. Why the deuce must I pay 10 b...

  • Visitor
  • I'm sure this has been adressed before, but I figured I'd ask anyway. I have an andriod tablet, that is not a mobile device, it's only used in my house on my Wi-Fi less than 5 feet from my computer t...
  • Marco
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify not playing over Bluetooth

Hi,The last few days Spotify will not play over the Bluetooth in my Ford Fusion. I brought my vehicle to the dealer and my Sync system is up to date, and other Bluetooth features of my phone are working correctly. Any ideas on how I can get Spotify t...

  • Casual Listener
  • Hi, The last few days Spotify will not play over the Bluetooth in my Ford Fusion. I brought my vehicle to the dealer and my Sync system is up to date, and other Bluetooth features of my phone are...
  • Peter__
  • Community Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Playlist folder titles unreadable (light grey) off line

I have the latest android version installed on the galaxy S3. Due to the fact that playlist folders appear at the bottom of the list in this new version (ridiculous) I created a playlist folder called all, then 3 sub folders, artists, albums & playli...

  • Visitor
  • I have the latest android version installed on the galaxy S3. Due to the fact that playlist folders appear at the bottom of the list in this new version (ridiculous)  I created a playlist folder...
  • markdmc
  • Music Fan
  • 681 Views
  • 1 replies
  • 1 likes
  • 681 Views
  • 1 replies
  • 1 likes