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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43039 Views
  • 66 replies
  • 25 likes
  • 43039 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878303 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878303 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26459 Views
  • 4 replies
  • 0 likes
  • 26459 Views
  • 4 replies
  • 0 likes

Not able to download or sync in my android mobile

Hello, I'm not able to download to my android mobile. If I try to use PC for sync, the mobile doesn't appear under devices. When I try direct download from mobile, it stays forever in 0% downloading. I reinstalled mobile applicationBoth devices are u...

  • Casual Listener
  • Hello, I'm not able to download to my android mobile. If I try to use PC for sync, the mobile doesn't appear under devices. When I try direct download from mobile, it stays forever in 0% downloading....
  • niconoelia
  • Casual Listener
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Syncing questions

Hi there. Sorry if this has been asked before, but i couldnt find a thread for it: I just bought a new phone and i want to import my almost 2000 offline synced songs which I have on my SD card. Is there any way to do this? Tried downloading the songs...

  • Regular
  • Hi there. Sorry if this has been asked before, but i couldnt find a thread for it:   I just bought a new phone and i want to import my almost 2000 offline synced songs which I have on my SD ...
  • Joe
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

One single song cannot be played in offline

I have a certain song that cannot be played in offline mode. All other songs work fine, as well as syncing of the playlist. It's only this one song (La Vela Puerca - Va A Escampar) that won't be downloaded. As long as Spotify is online the song can b...

  • Casual Listener
  • I have a certain song that cannot be played in offline mode. All other songs work fine, as well as syncing of the playlist. It's only this one song (La Vela Puerca - Va A Escampar) that won't be down...
  • ascg
  • Casual Listener
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

fail to display page when trying to log in using facebook

I used to use spotify on my iPhone 5 all the time, recently it got stolen and now im using a sony experia LT15i. when i try to log in via facebook ( like i have always done) it goes to the browser and immediately says that the web page is unavailable...

  • Newbie
  • I used to use spotify on my iPhone 5 all the time, recently it got stolen and now im using a sony experia LT15i. when i try to log in via facebook ( like i have always done) it goes to the browser an...
  • Liam
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

HTC Desire C no downloading SD card

With the new Spotify app songs are no longer downloaded to the SD card of my HTC Desire C. Local storage is used, which allows for onlyu a few songs. How can I download on my SD Card??

  • Newbie
  • With the new Spotify app songs are no longer downloaded to the SD card of my HTC Desire C. Local storage is used, which allows for onlyu a few songs. How can I download on my SD Card??
  • Liam
  • Community Legend
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Missing features

It's starting to like me, but I'd really like to find the option to add a whole Album to my starred music " they lack that boys.!! I'd like to hear if it's possible to have in the future. Cheers and keep improving Spotify! Leo

  • Regular
  • It's starting to like me, but I'd really like to find the option to add a whole Album to my starred music " they lack that boys.!!   I'd like to hear if it's possible to have in the futur...
  • Liam
  • Community Legend
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

>50% tracks sync in silence

Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 800 apparently, of which probably 200 work). This is incredibly ...

  • Casual Listener
  • Hey,   When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 80...
  • solwretep
  • Music Fan
  • 581 Views
  • 5 replies
  • 0 likes
  • 581 Views
  • 5 replies
  • 0 likes

Please help spotify not working

I got a android pad gs701b whit android 4.0.3 .. I install the spotify app and I only get white screen no login can't get past that .. I gone true this forum and tried many solutions noting works I even installed a older app and the same thing.. !!!!...

  • Casual Listener
  • I got a android pad gs701b whit android 4.0.3 .. I install the spotify app and I only get  white screen no login can't get past that .. I  gone true  this forum  and tried many so...
  • Joe
  • Community Legend
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Playlists not syncing between desktop and phone (Android)

Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC it has about 400. No new songs added to (on PC) an e...

  • Casual Listener
  • Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC i...
  • Liam
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

This is BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been using Spotify since it first came out. And I have realized that they are slowly updating and tweaking their stuff so that free users can become premium users. I am unable to manually upload tracks, have to upload all local files again and...

  • Casual Listener
  • I have been using Spotify since it first came out.    And I have realized that  they are slowly updating and tweaking their stuff so that free users can become premium users.  ...
  • Joe
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify Android app crashing when call comes in

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an LG-C800 Mytouch from T-Mobile. Any ideas how to fix?

  • Music Fan
  • I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an L...
  • MrTed
  • Music Fan
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

EQ

Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.

  • Casual Listener
  • Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

HTC One - White Screen after playing

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens. I have tried all the many hints about unisntalling and re-installing. Clearly i...

  • Roadie
  • I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens.    I have trie...
  • Rorey
  • Spotify
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Downloads freezing up and not finishing

hi, the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect This never happened before. if i go offline to listen they all grey out. I can stream fine and i have over 1GB available in space on my SD card. i have vers...

  • Casual Listener
  • hi,    the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect  This never happened before. if i go offline to listen they all grey out. I can str...
  • Joe
  • Community Legend
  • 6972 Views
  • 4 replies
  • 0 likes
  • 6972 Views
  • 4 replies
  • 0 likes

HELP! How to put Spotify downloads on MicroSDcard using a Nook HD?

Hey! I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a 32GB microSD that works with Nook HD. Now, how do I put Spotify, o...

  • Newbie
  • Hey!   I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a ...
  • Joe
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Only get song preview streaming from mobile to Bluetooth

Hello - I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year. However, in the last couple of months, when streaming from my mobile devices through a Bluetooth connecti...

  • Newbie
  • Hello -   I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year.  However, in the last couple of months...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Sony Xperia T spotify update problems.

Hello, My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playlists again while they are already download. I also have no c...

  • Casual Listener
  • Hello,   My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playl...
  • Peter__
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Onglet Découverte

Bonjour, Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide

  • Casual Listener
  • Bonjour,   Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Mac & Android

I have Spotify on my Mac. I also have it on my Android device. 1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and neither of these are there. 2. So I create a New Playlist, I n...

  • Casual Listener
  • I have Spotify on my Mac. I also have it on my Android device.   1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and ...
  • scottkr
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

VERY slow syncing speed!!!!

Dear Spotify devs, i dont know, what im paying for each month???? Syncing speed is extremely slow, yesterday ive spent like 2 hours to download 74 songs, and ive got 100mbit link at home. Last month it took me 30-40 min to download more that 900+ son...

  • Regular
  • Dear Spotify devs, i dont know, what im paying for each month????   Syncing speed is extremely slow, yesterday ive spent like 2 hours to download 74 songs, and ive got 100mbit link at home. ...
  • olvrick
  • Regular
  • 651 Views
  • 5 replies
  • 0 likes
  • 651 Views
  • 5 replies
  • 0 likes