Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60833 Views
  • 68 replies
  • 26 likes
  • 60833 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28387 Views
  • 5 replies
  • 0 likes
  • 28387 Views
  • 5 replies
  • 0 likes

HOW TO?

How do I change my spotify 2 day trial to a free version?

  • Newbie
  • How do I change my spotify 2 day trial to a free version?
  • Joe
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Caching radio stations on your mobile device

When I signed up I thought it said this was possible? I can't figure out how.

  • Newbie
  • When I signed up I thought it said this was possible? I can't figure out how.
  • Peter__
  • Community Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Buffer Next [X] Songs

I listen to Spotify via my Android whlie driving. Having turned on the crossfade option, I expected a nice, seamless stream of music. Instead, there's dead silence for 10-15 seconds between tracks, while it buffers. Please add an option to "Buffer ne...

  • Newbie
  • I listen to Spotify via my Android whlie driving.  Having turned on the crossfade option, I expected a nice, seamless stream of music.  Instead, there's dead silence for 10-15 seconds betwe...
  • Liam
  • Community Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Stpotify stops streaming and goes offline when device goes to sleep

Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep. I'm on a Nexus 4 with the latest version of Spotify - 0.6.4.47

  • Casual Listener
  • Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep.    I'm...
  • jak
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

spotify library

i see repeated tracks in spotify how do I get rid of these tracks. when i right clicking the delete buttton is gray out this are all spotify tracks i am deealing with

  • Casual Listener
  • i see repeated tracks in spotify how do I get rid of  these tracks. when i  right clicking  the delete buttton  is gray out  this are all spotify tracks i am deeali...
  • Joe
  • Community Legend
  • 998 Views
  • 7 replies
  • 0 likes
  • 998 Views
  • 7 replies
  • 0 likes

My spotify premium stopped working

I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.

  • Newbie
  • I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.
  • Joe
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Why do I require an internet connection to listen to downloaded songs?

Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music. Not only does this stop me choosing a song (Can't even see them), but it also cuts out ...

  • Casual Listener
  • Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music.   Not only does this stop m...
  • 559 Views
  • 0 replies
  • 0 likes
  • 559 Views
  • 0 replies
  • 0 likes

bad sound quality if Equalizer enabled

Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the music. When I turn the EQ off, it goes away. Hardware is G...

  • Casual Listener
  • Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the ...
  • Joe
  • Community Legend
  • 4774 Views
  • 5 replies
  • 1 likes
  • 4774 Views
  • 5 replies
  • 1 likes

Android mobile app, HTC Sensation, what a disappointment

Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...

  • Regular
  • Been using this for a couple of days on my HTC Sensation, Android 4.0.3.   1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...
  • Tenor79
  • Casual Listener
  • 910 Views
  • 7 replies
  • 0 likes
  • 910 Views
  • 7 replies
  • 0 likes

Impossible to enter username

Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field. What are the steps you took to get to the error/issue? 1. Open Spotify on android. 2.Choose to login with spotify details. 3....

  • Newbie
  • Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field.   What are the steps you took to get to the error/issue? 1. O...
  • Kegley
  • Regular
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Missing Playlist!!

I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I left for Spotify to begin with! This is ridiculous! U...

  • Newbie
  • I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I le...
  • Peter__
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Stream spotify to my car radio

Hi there, I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could stream the music using the USB port, maybe through a third pa...

  • Casual Listener
  • Hi there,   I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could...
  • user-removed
  • Not applicable
  • 4733 Views
  • 3 replies
  • 1 likes
  • 4733 Views
  • 3 replies
  • 1 likes

Can't login on android app.

HTC One X Android 4.0.4 I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. Is there a common problem going on? Preview works. Why in the world did it ...

  • Casual Listener
  • HTC One X   Android 4.0.4   I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. ...
  • kripau
  • Newbie
  • 5355 Views
  • 11 replies
  • 0 likes
  • 5355 Views
  • 11 replies
  • 0 likes

Spotify does not detect my Android device - updated issue

Well I am now having this problem as well. I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2. Spotify found my phone with no problem until the last couple of days. Now it does...

  • Newbie
  • Well I am now having this problem as well.   I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2.   Spotify ...
  • Joe
  • Community Legend
  • 1382 Views
  • 1 replies
  • 1 likes
  • 1382 Views
  • 1 replies
  • 1 likes

Solved!! Offline not working

Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium customer for some time now and this function has worked on previously owned H...

  • Casual Listener
  • Hi,   I have an HTC handset and a premium account.  When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it.  I have been a premium cus...
  • Joe
  • Community Legend
  • 1155 Views
  • 6 replies
  • 0 likes
  • 1155 Views
  • 6 replies
  • 0 likes

Solved!! Playlist - order of the tracks on android.

Hello,I want to use spotify for audiobooks.I make the playlists on my desktop and put them in the right order. But when i download the playlist on my android phone the order of the files are completely messed up...I dont want to sort anything i just ...

  • Casual Listener
  • Hello, I want to use spotify for audiobooks. I make the playlists on my desktop and put them in the right order. But when i download the playlist on my android phone the order of the fi...
  • Miguana
  • Casual Listener
  • 1007 Views
  • 4 replies
  • 0 likes
  • 1007 Views
  • 4 replies
  • 0 likes

Cancelled

I signed up Mar. 5 for a 30 day trial and have been frustrated by the bugs on my Galaxy Nexus and Transformer Prime . The app is very unstable as you all know. I have been posting and reading the complaints on the Android Market with no response from...

  • Casual Listener
  • I signed up Mar. 5 for a 30 day trial and have been frustrated by the bugs on my Galaxy Nexus and Transformer Prime . The app is very unstable as you all know. I have been posting and reading the com...
  • suelg24
  • Casual Listener
  • 939 Views
  • 7 replies
  • 1 likes
  • 939 Views
  • 7 replies
  • 1 likes

HELP!

my premium isnt working with my phone. i have uninstalled, reinstalled, logged in, logged out, turned my phone on off taken the battery out and everything. i am so flustered and would love to be able to listten to music!!!

  • Visitor
  • my premium isnt working with my phone. i have uninstalled, reinstalled, logged in, logged out, turned my phone on off taken the battery out and everything. i am so flustered and would love to be able...
  • user-removed
  • Not applicable
  • 354 Views
  • 4 replies
  • 0 likes
  • 354 Views
  • 4 replies
  • 0 likes

3rd party EQ issues

I'm using Spotify on an Android phone and am running into issues with 3rd part eq apps specifically with bass boost features. The app I am using is Android EQ, but I have tried others with the same result.The bass boost works fine for one or 2 tracks...

  • Music Fan
  • I'm using Spotify on an Android phone and am running into issues with 3rd part eq apps specifically with bass boost features. The app I am using is Android EQ, but I have tried others with the s...
  • takipo
  • Newbie
  • 733 Views
  • 2 replies
  • 0 likes
  • 733 Views
  • 2 replies
  • 0 likes