Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55005 Views
  • 68 replies
  • 25 likes
  • 55005 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27762 Views
  • 5 replies
  • 0 likes
  • 27762 Views
  • 5 replies
  • 0 likes

Problems with disappearing lists

Hi! I am having problems with my synced lists disappearing from my android phone after a short while offline... Does anyone know hot to fix it??

  • Casual Listener
  • Hi!  I am having problems with my synced lists disappearing from my android phone after a short while offline...  Does anyone know hot to fix it?? 
  • supra9126
  • Casual Listener
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

"Unknown Error" every time adding new track, and playlists not syncing

Every time I add a new song to a playlst, I get the error "Unknown Error" and I hit continue and it just dissappears, but it happens repeatedly and I'm not really sure what the error means. The songs then aren't downloading to my phone. Additionally,...

  • Casual Listener
  • Every time I add a new song to a playlst, I get the error "Unknown Error" and I hit continue and it just dissappears, but it happens repeatedly and I'm not really sure what the error means. The songs...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Can't download playlists to my Android anymore

I have an Samsung Galaxy S2 and a spotify premium that should work til this summer (2013) but now suddenly when I lock in the "download" buttom it stands: "Offline syncing has stopped as there's no space laft on this device". I tried un-donload playl...

  • Casual Listener
  • I have an Samsung Galaxy S2 and a spotify premium that should work til this summer (2013) but now suddenly when I lock in the "download" buttom it stands: "Offline syncing has stopped as there's no s...
  • Monali98
  • Casual Listener
  • 473 Views
  • 4 replies
  • 0 likes
  • 473 Views
  • 4 replies
  • 0 likes

channels

Can someone tell me how to edit/delete channels or songs? Thank you!

  • Casual Listener
  • Can someone tell me how to edit/delete channels or songs? Thank you!
  • licenced
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Moving playlist from PC to phone

Is there a way to download the playlist via my wired connection and move it to my galaxy s2? I used up my fast internet and downloading the playlist with my mobile app doesn't work for some reason. Streaming laggs.

  • Casual Listener
  • Is there a way to download the playlist via my wired connection and move it to my galaxy s2?   I used up my fast internet and downloading the playlist with my mobile app doesn't work for som...
  • licenced
  • Community Legend
  • 2894 Views
  • 4 replies
  • 0 likes
  • 2894 Views
  • 4 replies
  • 0 likes

Station management.

This should be an option. I want to delete and rename stations. If you're listening to a station based on X you might like songs with certain elements differently than if you were in anoher mood or setting. With this system you could explore subgenre...

  • Newbie
  • This should be an option. I want to delete and rename stations. If you're listening to a station based on X you might like songs with certain elements differently than if you were in anoher mood or s...
  • licenced
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Landscape mode app for tablets?

Hi, As a Premium user, I use Spotify of course also on my tablet and smartphone. But with either of these mobile devices standing in their docking station the Spotify app becomes very tricky to use because it only supports portrait mode!!! When will ...

  • Casual Listener
  • Hi,   As a Premium user, I use Spotify of course also on my tablet and smartphone. But with either of these mobile devices standing in their docking station the Spotify app becomes very tric...
  • licenced
  • Community Legend
  • 721 Views
  • 3 replies
  • 3 likes
  • 721 Views
  • 3 replies
  • 3 likes

Synch Error - Too Long?

So I downloaded a 30+ live performance from NPR and it is saved onto my Mac's HD. The file has its own playlist and successfully synched on the desktop app but will not synch on my phone. Samsung Droid Charge Android (not rooted) 2.3.6 Spotify versio...

SC20121227-035214.png Screen Shot 2012-12-27 at 4.11.27 AM.png
  • Newbie
  • So I downloaded a 30+ live performance from NPR and it is saved onto my Mac's HD. The file has its own playlist and successfully synched on the desktop app but will not synch on my phone. Samsung Dro...
  • licenced
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

shuffle

I would love to see two things within mobile Spotify. 1, An alphebetical play list. And 2, shuffle playback. Is there any chance these will happen anytime soon?Regards.Matt L.

  • Casual Listener
  • I would love to see two things within mobile Spotify. 1, An alphebetical play list. And 2, shuffle playback. Is there any chance these will happen anytime soon? Regards. Matt L.
  • MattLinsin
  • Casual Listener
  • 343 Views
  • 3 replies
  • 1 likes
  • 343 Views
  • 3 replies
  • 1 likes

I would like to see Volume normalization in Android app

Hey developers. I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs are louder than others. Also the option to hide unplayable co...

  • Visitor
  • Hey developers.   I would like to see a volume normalization option to your sweet app. Much like a option in Windows Desktop, so I can hear all songs in same volume. Now sometimes some songs...
  • AbraxasCafe
  • Newbie
  • 2026 Views
  • 3 replies
  • 2 likes
  • 2026 Views
  • 3 replies
  • 2 likes

Bug: Deleting song from playlist deletes song underneath it

I was listening to a song from my liked from radio playlist, but I no longer liked it so I tried deleting it from the playlist. However, the app kept deleting the song right under it. I lost a few songs before I realized the issue and paused the curr...

  • Newbie
  • I was listening to a song from my liked from radio playlist, but I no longer liked it so I tried deleting it from the playlist. However, the app kept deleting the song right under it. I lost a few so...
  • 233 Views
  • 0 replies
  • 1 likes
  • 233 Views
  • 0 replies
  • 1 likes

radio channels

How do I delete channels or songs?Thank you!

  • Casual Listener
  • How do I delete channels or songs? Thank you!
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

disconnecting a bluetooth headset while playing music means app must be killed ...

100 char limit in subject is dumb: disconnecting a bluetooth headset while playing music means app must be killed before playback will continue Listening to music via bluetooth headset. Headset was running low on juice. Turned off headset, plugged in...

  • Gig Goer
  • 100 char limit in subject is dumb:    disconnecting a bluetooth headset while playing music means app must be killed before playback will continue   Listening to music via blue...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Spotify drops out even when 4G is doing just fine

Okay this is strange. There are 3 roads that I know of in the Philadelphia area where Spotify cuts out for a period of time. On Lincoln Drive and Chreshem Rd. in Philly and Swamp Road (Rt 313) in Doylestown. Like I said in the title the 4G is going s...

  • Casual Listener
  • Okay this is strange. There are 3 roads that I know of in the Philadelphia area where Spotify cuts out for a period of time. On Lincoln Drive and Chreshem Rd. in Philly and Swamp Road (Rt 313) in Doy...
  • Liam
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

No SD card storage?

Wow, this is really piss poor. Paying $10 a month. Bought a 64gb card for my new Galaxy Note 2 just to be able to "offline" a bunch of my Spotify playlists. Can't do it. I'm down to minimal space on my internal storage already. This has to be rectifi...

  • Casual Listener
  • Wow, this is really piss poor.  Paying $10 a month.  Bought a 64gb card for my new Galaxy Note 2 just to be able to "offline" a bunch of my Spotify playlists.  Can't do it.  I'm d...
  • Paulg
  • Music Fan
  • 882 Views
  • 5 replies
  • 2 likes
  • 882 Views
  • 5 replies
  • 2 likes

Droid X2 - Can't stream music, says I need to upgrade to premium and I'm already premium

I just bought a years worth of premium like a few days ago, and I decided to start using Spotify on my mobile and now it isn't working. Every single time I try to stream my playlists it says I need to upgrade to premium (which I already am). I can't ...

  • Casual Listener
  • I just bought a years worth of premium like a few days ago, and I decided to start using Spotify on my mobile and now it isn't working. Every single time I try to stream my playlists it says I need t...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Droid X2 - Keeps saying I can't listen to playlists without premium

I just bought a years worth of premium like a few days ago, and I decided to start using Spotify on my mobile and now it isn't working. Every single time I try to stream my playlists it says I need to upgrade to premium (which I already am). I can't ...

  • Casual Listener
  • I just bought a years worth of premium like a few days ago, and I decided to start using Spotify on my mobile and now it isn't working. Every single time I try to stream my playlists it says I need t...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

premium wont work

Spotify premium won't play on my tablet even though it says I'm logged in as premium.

  • Newbie
  • Spotify premium won't play on my tablet even though it says I'm logged in as premium.
  • GueraNavarro
  • Regular
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Is there a fix yet on storing offline files on an external SD card on Android?

I have been searching on these forums for a solution, but they all seem to be from June / July time and therefore all download links have expired. Has there been an official fix or an update on workarounds?

  • Newbie
  • I have been searching on these forums for a solution, but they all seem to be from June / July time and therefore all download links have expired. Has there been an official fix or an update on w...
  • jshick
  • Newbie
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Wifi Sync

For some very annoying and mysterious reason, I cannot seem to be able to sync any content on my mobile device without being on mobile network. It won't do anything on WIFI, saying no internet connexion. To be able to see my device in spotify windows...

  • Newbie
  • For some very annoying and mysterious reason, I cannot seem to be able to sync any content on my mobile device without being on mobile network.  It won't do anything on WIFI, saying no internet ...
  • Peter__
  • Community Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes