Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59829 Views
  • 68 replies
  • 26 likes
  • 59829 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28306 Views
  • 5 replies
  • 0 likes
  • 28306 Views
  • 5 replies
  • 0 likes

purchased premium subscription on lg lucid, songs still greyed out

I downloaded fhe app for the free 48 hours. then I purchased the premium subscription. I have logged in and out of both Facebook login and the spotify login. I have signed out, shut down, turned on, and logged back in. I have .o idea what has happene...

  • Casual Listener
  • I downloaded fhe app for the free 48 hours. then I purchased the premium subscription. I have logged in and out of both Facebook login and the spotify login. I have signed out, shut down, turned o...
  • Goodman
  • Spotify Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Solved!! HELP PLEASE Spotify Premium downgraded out of the blue to spotify free

Ive been paying for spotify since april and havent had a problem but last night my android wouldnt play anything. I went on the website today to find that my account is a spotify free account, according to the website. There are also no reciepts of t...

  • Casual Listener
  • Ive been paying for spotify since april and havent had a problem but last night my android wouldnt play anything. I went on the website today to find that my account is a spotify free account, accord...
  • Goodman
  • Spotify Legend
  • 1156 Views
  • 6 replies
  • 0 likes
  • 1156 Views
  • 6 replies
  • 0 likes

HELP!

does spotify mobile ap work on samsung exhibit 4G?

  • Newbie
  • does spotify mobile ap work on samsung exhibit 4G?
  • Goodman
  • Spotify Legend
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Why is Spotify Android support so bad?

Like the subject says... Why is Spotify Android support so bad? By that I don't mean the Android application but actual support here in the community (some might argue the app is also bad, but that's a whole different discussion). Lets look at some s...

  • Community Legend
  • Like the subject says... Why is Spotify Android support so bad? By that I don't mean the Android application but actual support here in the community (some might argue the app is also bad, but that...
  • Goodman
  • Spotify Legend
  • 3902 Views
  • 14 replies
  • 22 likes
  • 3902 Views
  • 14 replies
  • 22 likes

Solved!! Ways to Sync local music to phone besides wifi

Hello, I consider myself fairly tech savvy and I know people will agree with me on this. It is ridiculous that users cannot sync local files through another method besides wifi. I'm a paying customer with a premium account and find it very frustratin...

  • Newbie
  • Hello,   I consider myself fairly tech savvy and I know people will agree with me on this.  It is ridiculous that users cannot sync local files through another method besides wifi.&nbsp...
  • Goodman
  • Spotify Legend
  • 4066 Views
  • 13 replies
  • 0 likes
  • 4066 Views
  • 13 replies
  • 0 likes

Solved!! Cannot Listen to Local Files on my Mobile

I will try to be as detailed as possible as this has been eluding me all day and I have gone through all of the help material I can find. I have a Motorola Triumph from Android Gingerbread with Spotify Premium. I also have Windows 7 with Spotify down...

  • Casual Listener
  • I will try to be as detailed as possible as this has been eluding me all day and I have gone through all of the help material I can find.   I have a Motorola Triumph from Android Gingerbread w...
  • Goodman
  • Spotify Legend
  • 21441 Views
  • 29 replies
  • 1 likes
  • 21441 Views
  • 29 replies
  • 1 likes

Trouble with the latest release? Let us know.

Something not working with the Spotify app after a new release? Please give us your feedback! There are two parts to identifying, solving and forwarding issues. Please follow the below troubleshooting steps to see if you can resolve the issue on your...

  • Spotify Legend
  • Something not working with the Spotify app after a new release? Please give us your feedback!   There are two parts to identifying, solving and forwarding issues.   Please follow ...
  • Goodman
  • Spotify Legend
  • 27423 Views
  • 153 replies
  • 1 likes
  • 27423 Views
  • 153 replies
  • 1 likes

can't download playlists

I've got plenty of space in my mobile phone to download the playlist but it wont. Of course I've got Premium. How can I make them download them again?

  • Newbie
  • I've got plenty of space in my mobile phone to download the playlist but it wont. Of course I've got Premium. How can I make them download them again?
  • licenced
  • Community Legend
  • 2672 Views
  • 1 replies
  • 0 likes
  • 2672 Views
  • 1 replies
  • 0 likes

Solved!! Blank playlists - samsung galaxy S3

I've just installed Spotify on my new Samsung Galaxy S3. I can see all my playlists, but when I go into them they are all blank and I don't see any tracks. This also happens on any new playlists I create. The only playlists that work, where I can see...

  • Regular
  • I've just installed Spotify on my new Samsung Galaxy S3. I can see all my playlists, but when I go into them they are all blank and I don't see any tracks. This also happens on any new playlists I cr...
  • licenced
  • Community Legend
  • 3909 Views
  • 8 replies
  • 0 likes
  • 3909 Views
  • 8 replies
  • 0 likes

Solved!! Can't get out of offline.

Even if I have my mobile connected trough wi-fi, it still says offline mode. And no, I have not marked off for offline modus in the option. (had to forcely shut down spotify and relog to get back in "online mode")This program is becoming worse and wo...

  • Music Fan
  • Even if I have my mobile connected trough wi-fi, it still says offline mode. And no, I have not marked off for offline modus in the option. (had to forcely shut down spotify and relog to get back in ...
  • alyssalgutierro
  • Newbie
  • 5492 Views
  • 20 replies
  • 1 likes
  • 5492 Views
  • 20 replies
  • 1 likes

Android offline playlists incomplete

I've setup a few offline playlists on my ICS Samsung Galaxy S2 but when I sync I only get 50% of the songs downloaded (denoted by the green icon). I'm using the beta version of the app and I only tried this because the one from the play store was rea...

  • Regular
  • I've setup a few offline playlists on my ICS Samsung Galaxy S2 but when I sync I only get 50% of the songs downloaded (denoted by the green icon).  I'm using the beta version of the app and I on...
  • Arjan
  • Regular
  • 1173 Views
  • 5 replies
  • 1 likes
  • 1173 Views
  • 5 replies
  • 1 likes

Consider TuneWiki as an alternative to Android App

Since the release of the "new" Android Spotify app, and the lose of putting my MP3's on my SDcard, I've been looking for a service that plays my MP3 on my Android Galaxy. Consider TuneWiki: It plays MP3 and WMA's on your SDcard, has good genre radios...

  • Visitor
  • Since the release of the "new" Android Spotify app, and the lose of putting my MP3's on my SDcard, I've been looking for a service that plays my MP3 on my Android Galaxy.   Consider TuneWiki...
  • Boomer1699
  • Newbie
  • 1018 Views
  • 1 replies
  • 1 likes
  • 1018 Views
  • 1 replies
  • 1 likes

Volume discrepencies between Albums

Morning. I have HTC DESIRE HD , premium spotify and a great pair of Sennheiser cans. Everything is great with my premium account and runs like clockwork. The only issue i have is some albums are poor volume wise while others are fine. Any idea why th...

  • Newbie
  • Morning. I have HTC DESIRE HD , premium spotify and a great pair of Sennheiser cans. Everything is great with my premium account and runs like clockwork. The only issue i have is some albums are ...
  • licenced
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

droid 4, new spotify user

Ok im brand new to spotify and as an fyi, my 48 hr prem trial ends today if that makes a difference. I type in my search what im looking for and it pulls up the list of artists, albums and songs but only shows about 5 or 6 of each. How do i view more...

  • Newbie
  • Ok im brand new to spotify and as an fyi, my 48 hr prem trial ends today if that makes a difference. I type in my search what im looking for and it pulls up the list of artists, albums and songs but ...
  • licenced
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Spotify in android is not working and the company doesn´t bring any real service??????????

The spotify in my android is not working . Said " this song is not avaible" with everything. I´m paying for nothing. And we don´t have any real person to help us. This is a disaster. I will end my suscription

  • Visitor
  • The spotify in my android is not working . Said " this song is not avaible" with everything. I´m paying for nothing. And we don´t have any real person to help us. This is a disaster. I will end my...
  • licenced
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Everyone who's experiencing failed playlist sync, THIS IS WHAT YOU HAVE TO DO

I suffered hard from this problem and it made me super duper pissed of. I really had tried everything but one thing! Finally I got it working! 2 factory resets and a clean SD card did the trick. The first time i did a factory reset it didn't work. Th...

  • Regular
  • I suffered hard from this problem and it made me super duper pissed of. I really had tried everything but one thing!  Finally I got it working! 2 factory resets and a clean SD card did the tri...
  • 381 Views
  • 0 replies
  • 1 likes
  • 381 Views
  • 0 replies
  • 1 likes

Solved!! Using spotify mobile app as a remote

Hi everyone, I don't know if it has been asked before, but I have a question! When I was lying in my bed, I asked myself; would it be possible to play music at my mobile phone with Spotify Premium through my speakers (harman/kardon, without AirPlay),...

  • Casual Listener
  • Hi everyone,   I don't know if it has been asked before, but I have a question! When I was lying in my bed, I asked myself; would it be possible to play music at my mobile phone with Spotify P...
  • Gautam
  • Casual Listener
  • 2726 Views
  • 5 replies
  • 0 likes
  • 2726 Views
  • 5 replies
  • 0 likes

Spottily does not work w/o SIM card ?!???

Hi I am needing some assistance if possible. I have had Spottily on my Android for around 2 months with no problem however to day my SIMI card quit on me. Usually my Spotify opens with no problem but since my card is giving me error and not working i...

  • Regular
  • Hi I am needing some assistance if possible. I have had Spottily on my Android for around 2 months with no problem however to day my SIMI card quit on me. Usually my Spotify opens with no problem...
  • Sam
  • Spotify
  • 7802 Views
  • 9 replies
  • 0 likes
  • 7802 Views
  • 9 replies
  • 0 likes

Do I have to download all songs?

Before the new version of Spotify was released, I could start downloading a playlist and then cancel it, and yet be able to listen to the ones that finished, in offline mode.Now when I choose to cancel downloading a list, all the green icons disappea...

  • Music Fan
  • Before the new version of Spotify was released, I could start downloading a playlist and then cancel it, and yet be able to listen to the ones that finished, in offline mode. Now when I choose to ca...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Question about offline playlists.

Does the playlist get downloaded AGAIN to the phone? Or does Spotify copy tracks over wifi network?

  • Regular
  • Does the playlist get downloaded AGAIN to the phone? Or does Spotify copy tracks over wifi network?
  • Deep
  • Regular
  • 306 Views
  • 5 replies
  • 0 likes
  • 306 Views
  • 5 replies
  • 0 likes