Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53807 Views
  • 68 replies
  • 25 likes
  • 53807 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27689 Views
  • 5 replies
  • 0 likes
  • 27689 Views
  • 5 replies
  • 0 likes

Spotify gone from my app marketplace.

It was on there a week or so ago an i downloaded it an i bought premium, an the sync wasnt working so i unistalled an was going o reinstall on phone but then i couldnt find the it on the app marketplace... not sure if its just my phone htc g1. help w...

  • Casual Listener
  • It was on there a week or so ago an i downloaded it an i bought premium, an the sync wasnt working so i unistalled an was going o reinstall on phone but then i couldnt find the it on the app marketpl...
  • licenced
  • Community Legend
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

can't get past Logging in page

I'm trying to log into Spotify on my galaxy note and can't get past the logging in page with either fb or spotify it just keeps spinning... getting annoyed now as I've just paid out for premium for use with the phone! Does anyone know how to fix this...

  • Newbie
  • I'm trying to log into Spotify on my galaxy note and can't get past the logging in page with either fb or spotify it just keeps spinning... getting annoyed now as I've just paid out for premium for u...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Galaxy Tab Wifi 10" Shows Spotify Offine

I have Spotify running on a number of devices. My latest purchase was the wifi 10" Galaxy Tab. I bought just prior to traveling overseas. I assumed the Spotify error showing me offine even though I had good wifi signal had something to do with Spotif...

  • Casual Listener
  • I have Spotify running on a number of devices.  My latest purchase was the wifi 10" Galaxy Tab.  I bought just prior to traveling overseas.  I assumed the Spotify error showing me offi...
  • licenced
  • Community Legend
  • 2583 Views
  • 17 replies
  • 2 likes
  • 2583 Views
  • 17 replies
  • 2 likes

Downloading 1000+ tracks for no reason + and other feedback on new app

Last night my Spotify app started downloading 1000+ tracks although I have no idea what or why. I could see the memory on the phone ticking down but no music appeared in the app itself. Uninstall and reinstall has fixed problem though. New Andriod ap...

  • Newbie
  • Last night my Spotify app started downloading 1000+ tracks although I have no idea what or why. I could see the memory on the phone ticking down but no music appeared in the app itself. Uninstall and...
  • licenced
  • Community Legend
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Mac - Android online/offline problem

I have a Mac which works flawlessly with spotify and a Samsung Galaxy SII Skyrocket that shows all songs but only about 5% of the songs EVERYWHERE will it let me listen to. i tried plugging my phone into the computer and it started "downloading" the ...

  • Newbie
  • I have a Mac which works flawlessly with spotify and a Samsung Galaxy SII Skyrocket that shows all songs but only about 5% of the songs EVERYWHERE will it let me listen to. i tried plugging my phone ...
  • licenced
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

droid 3 "track not avaialbe"

Everytime I search for a song and add to playlist and try to play it says "track not available". I am using a Droid 3. We also have and HTC Thunderbolt and have no issues. We do not have a premium account?

  • Newbie
  • Everytime I search for a song and add to playlist and try to play it says "track not available". I am using a Droid 3. We also have and HTC Thunderbolt and have no issues. We do not have a premium a...
  • licenced
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

No more tracks available after end of 48h free trial premium

I have installed spotify on my phone and used it the first few days with the 48h trial premium. However since it has ended I cannot listen to any song (even when connected online), which should still be possible with the free version right? I always ...

  • Newbie
  • I have installed spotify on my phone and used it the first few days with the 48h trial premium. However since it has ended I cannot listen to any song (even when connected online), which should sti...
  • licenced
  • Community Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

why would you remove the ability to play local files ?

I have used spotify intensively since I got a premium account. However the new update breaks the most useful feature, being able to play your own mp3s with the spotify app. I used the app as a unified media player for my mobile. Great, now I have to ...

  • Newbie
  • I have used spotify intensively since I got a premium account. However the new update breaks the most useful feature, being able to play your own mp3s with the spotify app. I used the app as a unifie...
  • user-removed
  • Not applicable
  • 376 Views
  • 3 replies
  • 2 likes
  • 376 Views
  • 3 replies
  • 2 likes

Bug in 0.5.1.15.g81977995

After the upgrade to this latest version on my HTC Desire, music is no longer paused when I unplug the headphones cable. For me, this is a big problem since I use normal headphones without a mic and unplug the cable to answer the phone...

  • Regular
  • After the upgrade to this latest version on my HTC Desire, music is no longer paused when I unplug the headphones cable. For me, this is a big problem since I use normal headphones without a mic an...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Sync vs Download ?? My Playlist needs to be resynced or downloaded, but having problems.

I have a HTC EVO and am a premium subscriber. Even before the upgrade I would sometimes have to "re sync" my playlists. I am unsure why this happens. Now It says I need to download my songs to listen offline. When I try to download I am stuck at 21% ...

  • Casual Listener
  • I have a HTC EVO and am a premium subscriber.  Even before the upgrade I would sometimes have to "re sync" my playlists.  I am unsure why this happens.  Now It says I need to download ...
  • licenced
  • Community Legend
  • 486 Views
  • 7 replies
  • 0 likes
  • 486 Views
  • 7 replies
  • 0 likes

android spotify update is a step backwards

I have an EVO HTC phone and the newest Spotify app is a mess. When I updated, I lost all of my downloaded playlist I use to play offline. I've tried to download playlist several times but they disappear. Is there a limit to number of tracks you can h...

  • Casual Listener
  •   I have an EVO HTC phone and the newest Spotify app is a mess.  When I updated, I lost all of my downloaded playlist I use to play offline.  I've tried to download playlist several ...
  • licenced
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Not able to play songs on my android tablet

Hi, I am a (unlimited user) and I am not able to play any tracks on my android tablet, downloaded latest app from Google play, but none of the tracks will play, come up with an error "track not available". I can play all tracks on my PC, do I need to...

  • Newbie
  • Hi, I am a (unlimited user) and I am not able to play any tracks on my android tablet, downloaded latest app from Google play, but none of the tracks will play, come up with an error "track not ava...
  • licenced
  • Community Legend
  • 1251 Views
  • 1 replies
  • 0 likes
  • 1251 Views
  • 1 replies
  • 0 likes

New version USELESS

It plays a random number of minutes of a song and then stops and goes 'offline'. Then back online again almost immediately. Restarting the same song or other song works but with same result. Maybe it is when the connectionspeed dips, like when riding...

  • Music Fan
  • It plays a random number of minutes of a song and then stops and goes 'offline'. Then back online again almost immediately. Restarting the same song or other song works but with same result. Maybe it...
  • licenced
  • Community Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Solved!! Spotify for mac and spotify on android

After I bought a macbook computer I have not been able to use my android phone to listen to music offline - is this a common trouble? I have tried to reinstall spotofy on my phone and have updated to the newest app. But the app does not seem to funct...

  • Casual Listener
  • After I bought a macbook computer I have not been able to use my android phone to listen to music offline - is this a common trouble? I have tried to reinstall spotofy on my phone and have updated to...
  • evath
  • Casual Listener
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

The android app cant find the track wich it just downloaded.

Hi, I did just dowload about 2000 tracks to my spotify app on my android phone. When I was going to listen to the music the phone could not find the tracks, I now that they are on my sd card, because they are taking over the half of my memory. What t...

  • Regular
  • Hi, I did just dowload about 2000 tracks to my spotify app on my android phone. When I was going to listen to the music the phone could not find the tracks, I now that they are on my sd card, because...
  • JiTh
  • Regular
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

android dose not sync

i have a galaxy s 2 and i have the ICS update and the new spotify update but its does not want to sync or register on my computer i have somehow managed to get some songs on but all the new ones appear but i cannot play them because they are apparent...

  • Regular
  • i have a galaxy s 2 and i have the ICS update and the new spotify update but its does not want to sync or register on my computer i have somehow managed to get some songs on but all the new ones appe...
  • CHEV
  • Regular
  • 512 Views
  • 5 replies
  • 0 likes
  • 512 Views
  • 5 replies
  • 0 likes

Cannot select folder for offilne files

This - http://www.spotify.com/uk/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/ - doesn't work. Nothing happens as I click a menu button on my SGSII, looks like the article has been written for an older version. So, how...

  • Newbie
  • This - http://www.spotify.com/uk/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/ - doesn't work. Nothing happens as I click a menu button on my SGSII, looks like th...
  • licenced
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Starred playlist

My starred playlist only plays one song and then stops. It used to continue to play all the songs on my starred playlist. How do I fix this?

  • Newbie
  • My starred playlist only plays one song and then stops. It used to continue to play all the songs on my starred playlist. How do I fix this?
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes