Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57364 Views
  • 68 replies
  • 25 likes
  • 57364 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28074 Views
  • 5 replies
  • 0 likes
  • 28074 Views
  • 5 replies
  • 0 likes

Superuser Contribution shuffle on pixel

How do you turn off shuffle on a google pixel phone with a premium account? Thanks.

  • Newbie
  • How do you turn off shuffle on a google pixel phone with a premium account? Thanks.
  • Eni
  • Moderator
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant sync local files to my phone

PlanPremiumCountryCanadaDeviceHuawei p30 liteOperating SystemEMUI 10.0My Question or IssueMy local files that I have on my computer (Windows10) used to work fine and always sync to my phone but now they don't I have done clean installs on both device...

  • Regular
  •   Plan Premium Country Canada Device Huawei p30 lite Operating System EMUI 10.0 My Question or Issue My local files that I have on my computer (Windows10) used to work fine and always ...
  • Jeremy
  • Spotify Legend
  • 1242 Views
  • 8 replies
  • 0 likes
  • 1242 Views
  • 8 replies
  • 0 likes

Solved!! When I play on Alexa Echo it connect to Spotify but when I play from Spotify it is not listing Echo!

I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not listed in the devices in Spotify! And at the same time ...

  • Casual Listener
  • I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not list...
  • NameTakenEatMyD
  • Casual Listener
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone keeps turning on and stealing focus when I'm not using the app (even when play w diff device)

I'm using Spotify web on my laptop (Windows 10). When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though). Also when Spotify is in background adverts playing steals focus from whatever i'm doing on m...

  • Casual Listener
  • I'm using Spotify web on my laptop (Windows 10).  When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though).    Also when Spotify is...
  • Alex
  • Spotify Legend
  • 684 Views
  • 3 replies
  • 0 likes
  • 684 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Equalizer looks & works differently to the normal one?

Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting. All of the Google searches I did in advance show a 6-band Equalizer with a green colour-scheme (I've attached an example), where...

  • Newbie
  • Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting.    All of the Google searches I did in advance show a 6-band Equa...
  • MafeG
  • Spotify Legend
  • 1007 Views
  • 1 replies
  • 0 likes
  • 1007 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blended Music adding artists I have disliked

PlanPremiumCountryU.S.DevicePixel 2Operating System My Question or IssueI have tried creating a blended playlist with a friend and it is adding songs/artists that I have specifically went in and disliked. I believe my account was hacked a while back ...

  • Casual Listener
  • Plan Premium Country U.S. Device Pixel 2 Operating System     My Question or Issue I have tried creating a blended playlist with a friend and it is adding songs/artists that I hav...
  • MafeG
  • Spotify Legend
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Superuser Contribution Home view, playlists missing

PremiumCosta RicaAndroid 9 (Samsung), Tablet Amazon Fire 8 When I go home, I don't see all the playlists for each category, I just see one.Example, on "Based on your recent listening" there is only one playlist and so on. I log in with Facebook. I un...

Screenshot_20211010-123757_Spotify.jpg Screenshot_20211010-130131.png
  • Casual Listener
  • Premium Costa Rica Android 9 (Samsung), Tablet Amazon Fire 8   When I go home, I don't see all the playlists for each category, I just see one. Example, on "Based on your recent listening" ...
  • Alonso48
  • Casual Listener
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

equlizer

What happened to the equlizer that spotify had? Controling volume and bass...

  • Newbie
  • What happened to the equlizer that spotify had? Controling volume and bass...
  • JyriC
  • Casual Listener
  • 808 Views
  • 6 replies
  • 2 likes
  • 808 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Desktop] Sort Options / Player bugs

PlanPremium Device(Macbook Pro)Operating System(MacOSX Mojave) I just restarted my application after an update. and now i can't sort by artist and albums at the same time anymore; The album thumb link to music don't work for a long time and you didn'...

Captura de Tela 2020-05-12 às 17.17.32.png Captura de Tela 2020-05-12 às 17.19.37.png Captura de Tela 2020-05-12 às 17.19.50.png
  • Casual Listener
  • Plan Premium   Device (Macbook Pro) Operating System (MacOSX Mojave)   I just restarted my application after an update. and now i can't sort by artist and albums at the same time an...
  • hexjones
  • Casual Listener
  • 615 Views
  • 2 replies
  • 2 likes
  • 615 Views
  • 2 replies
  • 2 likes

Superuser Contribution Cannot add item to the queue

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...

  • Regular
  • Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...
  • Eni
  • Moderator
  • 1797 Views
  • 17 replies
  • 0 likes
  • 1797 Views
  • 17 replies
  • 0 likes

[Android] Can't play liked songs in order of artist

I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order. - Android phoneThis has made Spotify Much less enjoyable, and if it cannot be fixed, I plan to c...

  • Visitor
  • I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order.  - Android phone This has made Spotify ...
  • Amayy
  • Spotify Star
  • 302 Views
  • 1 replies
  • 1 likes
  • Android
  • 302 Views
  • 1 replies
  • 1 likes

[Android][Radio] I can't find playlist radio on Android anymore

When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!

  • Music Fan
  • When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!
  • Amayy
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Android
    Radio
  • 312 Views
  • 1 replies
  • 0 likes

[Android] my spotify won't play any music

Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i did everything to be able to fix this yet nothing wor...

  • Visitor
  • Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i di...
  • Amayy
  • Spotify Star
  • 722 Views
  • 1 replies
  • 0 likes
  • Android
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Profile Followers/Following - Colours Reversed

PlanPremiumCountryU.KDeviceOppo Find X3 Lite Operating SystemAndroid 11 Spotify Version8.6.68.1225 When going to my list of profile followers or who I follow, all of them appear to be greyed out (appears that the colours have reversed - greyed out if...

  • Music Fan
  • Plan Premium Country U.K Device Oppo Find X3 Lite  Operating System Android 11   Spotify Version 8.6.68.1225   When going to my list of profile followers or who I foll...
  • Alex
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song/Playlist radio not working

PlanPremiumCountryNetherlandsDeviceLG G6SystemAndroid 9 My Question or IssueI can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinstalling the app, didn't work. I couldn't find anything in settings either. Every time...

  • Visitor
  •   Plan Premium Country Netherlands Device LG G6 System Android 9   My Question or Issue I can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinst...
  • Alex
  • Spotify Legend
  • 10179 Views
  • 17 replies
  • 2 likes
  • 10179 Views
  • 17 replies
  • 2 likes

Superuser Contribution Never shuffle by default

Using premium on Android, I'd like the default when playing an album to be NOT shuffle play. So I can just press the green button and play an album from the beginning and not faff around pressing the interlinked arrows in now playing. Why is this not...

  • Regular
  • Using premium on Android, I'd like the default when playing an album to be NOT shuffle play. So I can just press the green button and play an album from the beginning and not faff around pressing the...
  • CarlosE
  • Moderator
  • 572 Views
  • 3 replies
  • 0 likes
  • 572 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked albums not sync across devices

PlanPreniumCountryCanada DeviceLG G6Operating SystemAndroid My Question or IssueHi, My issue is that my liked album and songs are not sync correctly across my devices. I mainly use my destock (Win 10) to select and like album. But when I switch to my...

  • Casual Listener
  • Plan Prenium Country Canada   Device LG G6 Operating System Android   My Question or Issue Hi,   My issue is that my liked album and songs are not sync correctly across my...
  • CarlosE
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files impossible to download through existing guides

PlanPremiumCountryUkDeviceSamsung S20 FEOperating SystemAndroid My Question or IssueI've been looking around for answers as to how I can sync my local and desktop files to allow me to play local files on my mobile, however nothing of use appears to b...

  • Newbie
  • Plan Premium Country Uk Device Samsung S20 FE Operating System Android   My Question or Issue I've been looking around for answers as to how I can sync my local and desktop files to al...
  • MafeG
  • Spotify Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution SD card corrupted, cant delete .ldb file

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI have used a SanDisk 64GB SD-card for my music and photos for some time now, years actually. I've had issues like Spotify automatically switching my downloa...

  • Casual Listener
  • Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue I have used a SanDisk 64GB SD-card for my music and photos for some time now, yea...
  • Jeremy
  • Spotify Legend
  • 1395 Views
  • 3 replies
  • 0 likes
  • 1395 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcast now has ads and sounds slowed down

I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11. I have already cleared storage and cache and reinstalled Spotify. I have been listening to the podcast high rollers DnD ( https://open.spotify.com/sh...

  • Casual Listener
  • I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11.   I have already cleared storage and cache and reinstalled Spotify.   I have been li...
  • Xenia
  • Moderator
  • 7706 Views
  • 33 replies
  • 0 likes
  • 7706 Views
  • 33 replies
  • 0 likes