Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53454 Views
  • 68 replies
  • 25 likes
  • 53454 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27676 Views
  • 5 replies
  • 0 likes
  • 27676 Views
  • 5 replies
  • 0 likes

Superuser Contribution 'Got it we won't play that song again' how ever now the entire album wont play

PlanPremiumCountryAmerica DeviceCustom Ryzen7 Desktop, Windows 10.Pixel 3a XL Operating SystemWindows 10Android 11 My Question or IssueI was listening to https://open.spotify.com/album/668kTZnyhuwOMoIOFhJHKN?si=B0gRx8qVSSe0uOZOocbIjQ&dl_branch=1 and ...

  • Casual Listener
  • Plan Premium Country America   Device Custom Ryzen7 Desktop, Windows 10. Pixel 3a XL   Operating System Windows 10 Android 11   My Question or Issue I was listening to&nb...
  • Jeremy
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Download song deleted

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueWhen I restart the device, all my downloaded song are deleted and I have to download them again.

  • Newbie
  •   Plan Premium Country Czech Republic Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue When I restart the device, all my downloaded song are deleted ...
  • dinomight
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'My Episodes' shows wrong number of episodes

PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.

  • Casual Listener
  • Plan Premium Country   Device sony xperia xz2 compact Operating System Android 10   My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...
  • CarlosE
  • Moderator
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queue bug

PlanPremium CountryFinland Device(Samsung galaxy S10,S20,S20+,A10) Operating System(Android 11) My Question or Issue Hi, There seems to be an issue when moving songs in the queue. Aside from the visual bug seen on the video, if I were to move one mor...

  • Casual Listener
  • Plan Premium   Country Finland   Device (Samsung galaxy S10,S20,S20+,A10)   Operating System (Android 11)   My Question or Issue   Hi,    There seem...
  • CarlosE
  • Moderator
  • 891 Views
  • 3 replies
  • 0 likes
  • 891 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Removing a podcast from downloads does not free data

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueIf I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of data used in "Storage & Cache". If I download a podcast, I can see that the ...

  • Music Fan
  • Plan Premium Country USA Device Pixel 5 Operating System Android 11   My Question or Issue If I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of ...
  • Jeremy
  • Spotify Legend
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shield audio stutter - after Spotify Connect

PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...

  • Newbie
  • Plan Premium Country Netherlands    Device Nvidia shield Operating System Android TV   My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...
  • MafeG
  • Spotify Legend
  • 1157 Views
  • 1 replies
  • 0 likes
  • 1157 Views
  • 1 replies
  • 0 likes

Yesterday's update broke my connect to device feature

Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local devices... worked until yesterday's update. Other apps working fin...

  • Casual Listener
  • Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash???   Latest update to Android has broken my ability to connect to local device...
  • MattSuda
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • Android
    Connect to device
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Discover] Daily mixes are too hard to find in new June 2021 UI

With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in. Unfortunately, the things I use most often, Daily Mixes (except for Daily Mix 1, in my case), Re...

  • Casual Listener
  • With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in.   Unfortunately, the things I use most...
  • Me1izabeth
  • Music Fan
  • 1453 Views
  • 9 replies
  • 1 likes
  • Android
  • 1453 Views
  • 9 replies
  • 1 likes

Library contents missing

Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible to download and/or like music on said device.

  • Casual Listener
  • Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible ...
  • MateusM
  • Spotify Star
  • 794 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 794 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I do "Clean All" (applications) on Android (no background service?)

PlanFamilyCountryUSDeviceOnePlus 7T HD1905Operating SystemAndroid 11, Oxygen OS 11.0.1.1.HD65AAMy Question or IssueOn Android we have a quick launcher shortcut which closes all foreground application at once. Unfortunately it closes a playing Spotify...

  • Regular
  • Plan Family Country US Device OnePlus 7T HD1905 Operating System Android 11, Oxygen OS 11.0.1.1.HD65AA My Question or Issue On Android we have a quick launcher shortcut which...
  • nickmz
  • Regular
  • 1002 Views
  • 2 replies
  • 0 likes
  • 1002 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connection error hidden behind now playing section

DeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueAs in the picture - there were connection issues, but the button to retry is almost completely covered by the 'Now playing' section with its new floating look. A bit annoying Hope...

  • Regular
  • Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue As in the picture - there were connection issues, but the button to retry is almost completely covered by the '...
  • Mihail
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Layout
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browsing Your playlists

PlanPremiumCountryNorwayDeviceSamsung Galaxy Watch Active 2Operating SystemTizen My Question or IssueIn its current state, selecting playlists on Tizen devices is pure guesswork as there is no text, only images in [Your playlists]. Not implementing p...

  • Roadie
  • Plan Premium Country Norway Device Samsung Galaxy Watch Active 2 Operating System Tizen   My Question or Issue In its current state, selecting playlists on Tizen devices is pure guessw...
  • Jeremy
  • Spotify Legend
  • 1015 Views
  • 14 replies
  • 1 likes
  • Playlists
    tizen
  • 1015 Views
  • 14 replies
  • 1 likes

Can't change download location

Android 8,1, latest Spotify, 64 GB SD card I've been trying to change Spotify's download location to the sd card. There are a lot of solutions here that involve clearing Spotify's cache in Android settings, but that seems to be for older versions of ...

  • Casual Listener
  •   Android 8,1, latest Spotify, 64 GB SD card   I've been trying to change Spotify's download location to the sd card. There are a lot of solutions here that involve clearing Spotify's ca...
  • dasfunky77
  • Newbie
  • 7351 Views
  • 2 replies
  • 3 likes
  • 7351 Views
  • 2 replies
  • 3 likes

Andoid App NowPlayingActivity with Lyrics crash

PlanPremiumCountryRebulic of koreaDeviceHuawei MediaPad M5Operating SystemAndroid 8 My Question or IssueIf you enter NowPlayingActivity screen of a song with lyrics, the app will close.Even if data is initialized and reinstalled, it is normal only th...

  • Casual Listener
  • Plan Premium Country Rebulic of korea Device Huawei MediaPad M5 Operating System Android 8   My Question or Issue If you enter NowPlayingActivity screen of a song with lyrics, the app ...
  • and_ryan
  • Casual Listener
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Other] Manual Pause Should Always Mean Manual Resume

EDIT, a few days later: I now see that the unwanted auto-resume behavior is *not* specific to Spotify after all. It also happens while I'm using other media apps such as YouTube, but only when I use a specific pair of wired logi headphones while thei...

  • Casual Listener
  • EDIT, a few days later:  I now see that the unwanted auto-resume behavior is *not* specific to Spotify after all.  It also happens while I'm using other media apps such as YouTube, but only...
  • Novy
  • Moderator
  • 1053 Views
  • 2 replies
  • 0 likes
  • Other
  • 1053 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline albums songs disappearing

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating SystemAndroud 8.0.0 My Question or IssueEdit: read belowI've discussed this issue a week ago through the help chat, and tried every standard bit of advice (re-installing the app, checking ...

  • Regular
  • Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System Androud 8.0.0   My Question or Issue Edit: read below I've discussed this issue a week ago through the help ...
  • MafeG
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Storage Location switches back to internal at random times

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 (2017)Operating SystemAndroid 8.0.0 My Question or IssueApp just decides to switch back to internal storage, which really annoying on a phone with only 10GB storage. When the app does this, I can not s...

settings_broken.jpg settings_normal.jpg
  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A3 (2017) Operating System Android 8.0.0   My Question or Issue App just decides to switch back to internal storage, which really ann...
  • matthisw94
  • Casual Listener
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets hung up after use with Samsung watch

PlanPremiumCountryUKDeviceGalaxy S21Operating SystemSystem Wide My Question or IssueWhen choosing songs through the app on the galaxy active or just in general using the app, Spotify will get stuck on a random song and while allowing me to play other...

  • Casual Listener
  •   Plan Premium Country UK Device Galaxy S21 Operating System System Wide   My Question or Issue When choosing songs through the app on the galaxy active or just in general using ...
  • Jeremy
  • Spotify Legend
  • 1355 Views
  • 3 replies
  • 0 likes
  • 1355 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Song randomizer for premium in playlists

Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organized so that would make a better variety of music on...

  • Visitor
  • Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organi...
  • Eni
  • Moderator
  • 648 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 648 Views
  • 1 replies
  • 0 likes