Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42995 Views
  • 66 replies
  • 25 likes
  • 42995 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to like/unlike songs or edit playlists

PlanPremiumCountryUKDeviceXiaomi Redmi Note 7Operating SystemAndroid 10/11 (LineageOS) Hi all,for the past month I'm unable to like/unlike songs and edit playlists. Clearing caches does not help, and uninstalling the app seems to only help for a day ...

  • Visitor
  • Plan Premium Country UK Device Xiaomi Redmi Note 7 Operating System Android 10/11 (LineageOS)   Hi all, for the past month I'm unable to like/unlike songs and edit playlists. Clearing ...
  • Alex
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] remove Your top podcasts from Home screen

So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want shared. If someone knows a way, pray tell. Thank you. Come on Spotify, fix this. Please?

  • Casual Listener
  • So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen.  This is not public information that I want shared.  If someone knows a w...
  • Ivan
  • Spotify Legend
  • 3057 Views
  • 3 replies
  • 41 likes
  • Android
  • 3057 Views
  • 3 replies
  • 41 likes

Superuser Contribution Android plalists in folders are all in different order to PC

PlanFree/PremiumCountry : UK Device : Sony Xperia 2(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Since all the trouble with downloaded playlists disappearing on my ph...

  • Regular
  • Plan Free/Premium Country : UK   Device : Sony Xperia 2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Alex
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs continue to play after bluetooth headset disconnect

PlanPremiumCountryUSDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueSongs continue to play after bluetooth headset disconnect. I have a pair of Galaxy Buds+ connected to my phone. When listening to music, I will pause the music...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue Songs continue to play after bluetooth headset disconnect. I have a pair of Galaxy ...
  • Jeremy
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • Android
    bug
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] Artist/Song not updating upon start of new song

Plan: PremiumCountry: USADevice: Samsung Galaxy 10eOperating System: Android (phone) / UConnect (car) My Question or IssueAfter about one to two hours of driving while playing music in Android Auto mode, with Spotify on the car screen most of the tim...

  • Casual Listener
  •   Plan: Premium Country: USA Device: Samsung Galaxy 10e Operating System: Android (phone) / UConnect (car)   My Question or Issue After about one to two hours of driving while p...
  • Jeremy
  • Spotify Legend
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jump to current song in large playlist, scroll playlist down automatically while playing.

PlanPremiumCountryUSADevice(Android Auto Head Unit)Operating System(Android 10) My Question or IssueHi,I have many large playlists in my Spotify library. This is real pain every time I start my car and start music to scroll playlist down to currently...

  • Gig Goer
  •   Plan Premium Country USA Device (Android Auto Head Unit) Operating System (Android 10)   My Question or Issue Hi, I have many large playlists in my Spotify library. This is re...
  • Novy
  • Moderator
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song plays for a few seconds, then changes

PlanPremiumCountryDenmarkDeviceNokia 5.3Operating SystemAndroid 10My Question or IssueYesterday when I tried to play a song, it just skipped around the list without actually playing anything. I uninstalled and reinstalled the app. Now, when I play a ...

  • Visitor
  • Plan Premium Country Denmark Device Nokia 5.3 Operating System Android 10 My Question or Issue Yesterday when I tried to play a song, it just skipped around the list without actually playing...
  • Novy
  • Moderator
  • 1257 Views
  • 1 replies
  • 0 likes
  • 1257 Views
  • 1 replies
  • 0 likes

Superuser Contribution The interface is completely changed at random and only only "previews" of the songs are played

PlanFreeCountryIndiaDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueAt random, when I open the Spotify app, all playlists look different and when I would click on a song, about 10 seconds would be played and then it would ...

  • Newbie
  • Plan Free Country India Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue At random, when I open the Spotify app, all playlists look different and ...
  • Alex
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • bug
    Interface
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle / Repeat controls are not visible in PLAYLIST tracks, but they are visible in ALBUM tracks

Hey. This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the track from a Playlist or whether it is part of an Album. Spec...

  • Regular
  • Hey.  This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the trac...
  • Alex
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 2 likes
  • 423 Views
  • 1 replies
  • 2 likes

Superuser Contribution spotify wont start on samsung smart tv

PlanPremiumDeviceSamsung Smart tvMy Question or Issuewhen i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spotify's logo, a .png logo) i have tried:Restarting the tv back to manuf...

  • Visitor
  •   Plan Premium Device Samsung Smart tv My Question or Issue when i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spo...
  • Eni
  • Moderator
  • 825 Views
  • 1 replies
  • 1 likes
  • 825 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files not syncing on android

PlanPremiumCountryRomaniaDeviceSamsung Z FlipOperating SystemAndroid 11 My Question or IssueHello,Every new upgrade Spotify deletes my local files from the mobile app. Usually I just sync it again. My songs were again deleted, but now that I cannot s...

  • Regular
  • Plan Premium Country Romania Device Samsung Z Flip Operating System Android 11   My Question or Issue Hello, Every new upgrade Spotify deletes my local files from the mobile app. Usua...
  • Alex
  • Spotify Legend
  • 2450 Views
  • 19 replies
  • 0 likes
  • Loca Files
    Local files for Spotify Mobile
    Local files not downloading
  • 2450 Views
  • 19 replies
  • 0 likes

About the lock screen player

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't get the difference, since we both are premium user...

  • Visitor
  • When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't...
  • BlankShade
  • Newbie
  • 1044 Views
  • 1 replies
  • 0 likes
  • 1044 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution not playing many songs

PlanPremiumCountryGermanyDeviceHonor 9 LiteOperating SystemAndroid 9, EMUI 9.1.0 My Question or IssueMany songs are not playing. The current time in the song in the lower left corner stops at 0:00, the song does not skip. There are no error messages....

  • Casual Listener
  • Plan Premium Country Germany Device Honor 9 Lite Operating System Android 9, EMUI 9.1.0   My Question or Issue Many songs are not playing. The current time in the song in the lower lef...
  • Jeremy
  • Spotify Legend
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck in podcasts view

PlanPremiumCountryGermanyDeviceOnePlus A6003Operating SystemOxygen 10.3.10 My Question or IssuedApp is stuck in podcast view. By that I mean the current played song which is shown at the bottom of the app. The podcast view has a different layout and ...

  • Regular
  •   Plan Premium Country Germany Device OnePlus A6003 Operating System Oxygen 10.3.10   My Question or Issued App is stuck in podcast view. By that I mean the current played s...
  • CarlosE
  • Moderator
  • 1325 Views
  • 14 replies
  • 1 likes
  • 1325 Views
  • 14 replies
  • 1 likes

Superuser Contribution speeding up and slowing down problems

While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse

  • Casual Listener
  • While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse
  • Eni
  • Moderator
  • 3878 Views
  • 2 replies
  • 1 likes
  • 3878 Views
  • 2 replies
  • 1 likes

Superuser Contribution Where is the queue located in Chromebook Desktop?

Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visible anywhere. The queue function itself works (I can...

kyotodesertfox_0-1623003734429.png
  • Regular
  • Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visib...
  • CarlosE
  • Moderator
  • 1338 Views
  • 1 replies
  • 0 likes
  • Android
    chromebook
    queue
  • 1338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App doesn't play on phone but web app is fine

PlanPremium Family PlanCountryUKDeviceSamsung Galaxy S8, Operating SystemAndroid Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1 My Question or IssueI haven't been able to use Spotify App on my phone for 6+ months. I h...

  • Newbie
  • Plan Premium Family Plan Country UK Device Samsung Galaxy S8,  Operating System Android Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1   My Qu...
  • CarlosE
  • Moderator
  • 424 Views
  • 1 replies
  • 0 likes
  • Andorid
    not playing music
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple player controls

PlanPremiumCountryUSADeviceGalaxy S21+Operating SystemAndroid Version 11 My Question or IssueI constantly have multiple players in my notifications and when i try to force stop or swipe them away they just come back

  • Casual Listener
  • Plan Premium Country USA Device Galaxy S21+ Operating System Android Version 11   My Question or Issue I constantly have multiple players in my notifications and when i try to force st...
  • Alex
  • Spotify Legend
  • 569 Views
  • 7 replies
  • 0 likes
  • 569 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android] Playlist folders not showing downloaded playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy A70Operating SystemAndroid 11 My Question or IssueI use the Playlist Folders a lot just to organize my different playlists for easier access. I create the folders on the Windows 10 App on my PC and theses...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A70 Operating System Android 11   My Question or Issue I use the Playlist Folders a lot just to organize my different playlists for e...
  • Ver
  • Spotify Legend
  • 1163 Views
  • 6 replies
  • 4 likes
  • 1163 Views
  • 6 replies
  • 4 likes

Superuser Contribution Battery drain Galaxy s20

I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on my galaxy s9. Please fix this because this is real...

  • Visitor
  • I have the galaxy s20 for a few days now and i've noticed the huge battery drain it has. I have listened to Spotify for 2 hours and it caused a battery drain of almost 17%. This is way higher than on...
  • HelenaL89
  • Newbie
  • 2228 Views
  • 4 replies
  • 5 likes
  • 2228 Views
  • 4 replies
  • 5 likes