Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42803 Views
  • 66 replies
  • 25 likes
  • 42803 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878180 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878180 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

Song History

I was listening to my playlists radio and heard a song I liked. I can't figure out the song title. I can't find a history option. It's annoying because I can see part of the album art on the left side of the screen but I can't click on it. How can I ...

  • Newbie
  • I was listening to my playlists radio and heard a song I liked. I can't figure out the song title. I can't find a history option. It's annoying because I can see part of the album art on the left sid...
  • MattSuda
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

no thumb down in Radio.. it's 2020!!!

Premium on Android (latest/updated app). Just got back into premium.. can't believe it what a let down for basic stuff, all the times I switch back to Spotify. I hate you! So I love to listen to radios for discovering new music.Started a radio, found...

  • Visitor
  • Premium on Android (latest/updated app).   Just got back into premium.. can't believe it what a let down for basic stuff, all the times I switch back to Spotify. I hate you!   So I love...
  • samr81
  • Casual Listener
  • 909 Views
  • 2 replies
  • 1 likes
  • Android
    disappointment
    Radio
    thumb down
  • 909 Views
  • 2 replies
  • 1 likes

Superuser Contribution Single track loop turns off after next track button is pressed

PlanPremiumCountryJapanDeviceSamsung Galaxy 9+ / Windows 10 / web browser (assuming that the issue persists among the whole platform) My Question or Issue Player does not retain "repeat one track" (loop with "1" digit added to it). When the next trac...

  • Newbie
  • Plan Premium Country Japan Device Samsung Galaxy 9+ / Windows 10 / web browser (assuming that the issue persists among the whole platform)   My Question or Issue   Player does not ...
  • Alex
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on android auto - Spotify doesn't seem to be working right now

PlanPremiumCountryItalyDeviceNokia 7 plusOperating SystemAndroid One version 10 My Question or IssueIt's some week that Spotify does not work anymore on android auto.I tried to unistall the updates of Android auto and update to last version again. I ...

  • Regular
  • Plan Premium Country Italy Device Nokia 7 plus Operating System Android One version 10   My Question or Issue It's some week that Spotify does not work anymore on android auto. I trie...
  • Peter
  • Spotify Legend
  • 23385 Views
  • 18 replies
  • 3 likes
  • 23385 Views
  • 18 replies
  • 3 likes

Solved!!Superuser Contribution How to store offline music on the external SD card on andriod

first off thank you for the help if you responded very much appreciated. First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I want to move the app spotify to my SD card but it wont let me and its...

  • Newbie
  • first off thank you for the help if you responded very much appreciated.    First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I w...
  • Alex
  • Spotify Legend
  • 643378 Views
  • 82 replies
  • 12 likes
  • 643378 Views
  • 82 replies
  • 12 likes

Solved!!Superuser Contribution How to remove full screen album art from lock screen?

I dont want the album art taking up the whole screen. i was fine with the litte box widget. I dont need people seeing what im listening to, in case its something rather inappropriate or something weird comes up on a playlist. Is there a way to disabl...

  • Casual Listener
  • I dont want the album art taking up the whole screen. i was fine with the litte box widget. I dont need people seeing what im listening to, in case its something rather inappropriate or something wei...
  • Alex
  • Spotify Legend
  • 410278 Views
  • 15 replies
  • 42 likes
  • 410278 Views
  • 15 replies
  • 42 likes

Superuser Contribution Se pausa solo! DESESPERANTE

Siempre use Spotify en mis celulares Galaxy S sin problemas. Pero desde hace unos días tengo el S8 y es insoportable usar Spotify. Se pausa solo constantemente. CAda 10 minutos tengo q sacar el celular del bolsillo para volver a poner play (con el ri...

  • Casual Listener
  • Siempre use Spotify en mis celulares Galaxy S sin problemas. Pero desde hace unos días tengo el S8 y es insoportable usar Spotify. Se pausa solo constantemente. CAda 10 minutos tengo q sacar el celul...
  • Alex
  • Spotify Legend
  • 176836 Views
  • 11 replies
  • 35 likes
  • 176836 Views
  • 11 replies
  • 35 likes

Superuser Contribution HOW TO DELETE OFFLINE SONGS

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device?Greetings

  • Casual Listener
  • Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device? Greetings
  • Alex
  • Spotify Legend
  • 334817 Views
  • 26 replies
  • 0 likes
  • 334817 Views
  • 26 replies
  • 0 likes

Superuser Contribution Sd card storage problem

When i select the sd card as a storage, all the musics can't start, or can't skipped,and also i can't enter the artist's profile and albums when the sd card selected. Internal storage is okay, musics and the other things playing without problem. I ha...

  • Visitor
  • When i select the sd card as a storage, all the musics can't start, or can't skipped,and also i can't enter the artist's profile and albums when the sd card selected. Internal storage is okay, musics...
  • Alex
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ist trotz Internetverbindung offline

Leider kann ich trotz meines Premium Accounts keine neuen Lieder mehr suchen, da mir seit 2 Tagen angezeigt wird das Spotofy offline ist, obwohl ich immer eine Internetverbindung habe. Ich habe ein Smartphone Handy. Bitte beheben

  • Newbie
  • Leider kann ich trotz meines Premium Accounts keine neuen Lieder mehr suchen, da mir seit 2 Tagen angezeigt wird das Spotofy offline ist, obwohl ich immer eine Internetverbindung habe. Ich habe ein S...
  • Alex
  • Spotify Legend
  • 231125 Views
  • 12 replies
  • 42 likes
  • 231125 Views
  • 12 replies
  • 42 likes

Solved!!Superuser Contribution Remove an entry from recently played list...

How can I remove an entry (artist, album, playlist) fro my recently played list?? []sRoger

  • Music Fan
  •   How can I remove an entry (artist, album, playlist) fro my recently played list??   []s Roger
  • Alex
  • Spotify Legend
  • 221305 Views
  • 9 replies
  • 14 likes
  • 221305 Views
  • 9 replies
  • 14 likes

Superuser Contribution Spotify keeps deleting downloaded songs

Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?

  • Newbie
  • Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
  • Alex
  • Spotify Legend
  • 108392 Views
  • 189 replies
  • 60 likes
  • 108392 Views
  • 189 replies
  • 60 likes

Solved!!Superuser Contribution How to remove liked songs

I would like to remove all my songs from my liked songs playlist. I have over 5000 songs and would like to start fresh and not spend hours doing it one by one. Please help.I've encountered another problem trying to remove songs. When I try to unlike ...

  • Visitor
  • I would like to remove all my songs from my liked songs playlist. I have over 5000 songs and would like to start fresh and not spend hours doing it one by one. Please help. I've encountered another ...
  • Alex
  • Spotify Legend
  • 116132 Views
  • 13 replies
  • 1 likes
  • 116132 Views
  • 13 replies
  • 1 likes

Solved!!Superuser Contribution Where does Spotify save the offline playlist files?

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen to them offline using Spotify.However, I would like...

  • Casual Listener
  • I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen ...
  • Alex
  • Spotify Legend
  • 1393068 Views
  • 47 replies
  • 12 likes
  • 1393068 Views
  • 47 replies
  • 12 likes

Superuser Contribution Spotify is randomly closing/stopping tracks

Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app closes and I have to restart it againl. I've noticed onc...

  • Casual Listener
  • Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app close...
  • Alex
  • Spotify Legend
  • 64272 Views
  • 16 replies
  • 13 likes
  • 64272 Views
  • 16 replies
  • 13 likes

Superuser Contribution No Loop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jeremy
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • No Loop
  • 421 Views
  • 1 replies
  • 0 likes

[Android][Playlists] This feature stops me from seeing my playlist music.

Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight

Screenshot_20210331_230951_com.spotify.music.png
  • Regular
  • Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight  
  • 154 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 154 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Terrible audio crackling when playing music (beta)

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 12 Developer preview SP2My Question or IssueYesterday, I tried playing music on my phone after a spotify update and found that there was a horribly crackling whenever I played anything. I clear...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 3 Operating System Android 12 Developer preview SP2 My Question or Issue Yesterday, I tried playing music on my phone after a spotify update and found th...
  • CarlosE
  • Moderator
  • 1885 Views
  • 4 replies
  • 4 likes
  • android12
    Beta
    bug
  • 1885 Views
  • 4 replies
  • 4 likes

Solved!! Problems with instagram

Cant share music on Instagram stories All updates done All apps new installed

  • Casual Listener
  • Cant share music on Instagram stories  All updates done  All apps new installed   
  • Bittencourt
  • Spotify Star
  • 988 Views
  • 4 replies
  • 0 likes
  • 988 Views
  • 4 replies
  • 0 likes

Superuser Contribution La musica se pausa de nada

La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pausa. Ya reinstale la aplicaciónYa quité permiso para...

  • Visitor
  • La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pau...
  • Alex
  • Spotify Legend
  • 107050 Views
  • 11 replies
  • 3 likes
  • Android
    musica
    Pausa
  • 107050 Views
  • 11 replies
  • 3 likes