Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43006 Views
  • 66 replies
  • 25 likes
  • 43006 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878287 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878287 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Superuser Contribution After I enter my password there is some technical issue my network is working but I can't log in on

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Android Redesign

PlanPremiumCountry: United States Device: Samsung Galaxy S9+ Operating System: Android My Question or IssueI noticed on the Google Playstore, Spotify has the newer updated interface iOS got 6 months ago, but I dont have it. Has it not rolled out yet,...

  • Newbie
  • Plan Premium Country: United States     Device: Samsung Galaxy S9+   Operating System: Android    My Question or Issue I noticed on the Google Playstore, Spotify ha...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Can't log in

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password combo is wrong, even though the exact same combo lets...

  • Visitor
  • One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password co...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! Liked songs empty and can't like any other song on app

PlanPremiumCountry Ireland Device(Samsung Galaxy Operating System(Android version 9) My Question or IssueLiked songs have disappeared from app. I can't listen to them offline, nor like any other song. Desktop is working properly, only the app does no...

  • Casual Listener
  • Plan Premium Country Ireland   Device (Samsung Galaxy 😎 Operating System (Android version 9)   My Question or Issue Liked songs have disappeared from app. I can't listen to ...
  • fahpacheo
  • Casual Listener
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Account issue

SomethingPlanPremiumCountryArgentina Device Samsung Galaxy J2 My Question or IssueI just install Spotify in my device, so the problem is that when I try to search for an artist an alert appears saying that I'm not connected to internet, I can listen ...

  • Visitor
  • Something Plan Premium Country Argentina  Device  Samsung Galaxy J2   My Question or Issue I just install Spotify in my device, so the problem is that when I try to search fo...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Android and ChromeCast Audio enabled Pioneer Receiver VSX-832

PlanPremium CountryDenmark DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueI have a Pioneer VSX-832 with built ChromeCast for audio.When playing music on Spotify from my phone I can see this device and I select it, but it do...

  • Visitor
  • Plan Premium   Country Denmark   Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue I have a Pioneer VSX-832 with built ChromeCast for a...
  • eliogros
  • Casual Listener
  • 1010 Views
  • 2 replies
  • 0 likes
  • 1010 Views
  • 2 replies
  • 0 likes

My favorite songs suddenly disappeared.

My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date. PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue

  • Visitor
  • My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date.   Plan Premium Country Turkey Device Samsun...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Is there a way to download the animated cover art?

I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too.

  • Visitor
  • I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too. 
  • Billy-J
  • Spotify Star
  • 3171 Views
  • 1 replies
  • 1 likes
  • 3171 Views
  • 1 replies
  • 1 likes

Release Radar and discover only play in shuffle mode

PlanPremiumCountryIsraelDeviceSamsung Galaxy 8 noteOperating SystemAndroid My Question or IssueRecently my Discover and Release auto lists only play in shuffle mode.Its very inconvenient for me because I want to listen to the whole list and each time...

  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy 8 note Operating System Android  My Question or Issue Recently my Discover and Release auto lists only play in shuffle mode. Its very ...
  • 281 Views
  • 0 replies
  • 0 likes
  • list shuffle
  • 281 Views
  • 0 replies
  • 0 likes

Track timeline starts with 10:00 when connected to Sonos

PlanFree/PremiumCountryGermanyDeviceSamsung Galaxy S8 / Huawei P30 Pro Operating SystemAndroid 9 & Android 10 IssueOften when i connect to my sonos Box (different generations) the track timeline starts at 10:00 and counts upwards correctly. A track w...

  • Newbie
  •   Plan Free/Premium Country Germany Device Samsung Galaxy S8 / Huawei P30 Pro   Operating System Android 9 & Android 10   Issue Often when i connect to my sonos Box (di...
  • kuhnikuehnast
  • Visitor
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Spotify crushing after long listen music

DeviceRedmi Note 8 Pro My Question or IssueSpotify crusing after 1 hours listen music it's can fixed?

  • Visitor
  • Device Redmi Note 8 Pro   My Question or Issue Spotify crusing after 1 hours listen music  it's can fixed?
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Lyrics won't show up

PlanPremiumCountryMexicoDevicePixel 3Operating SystemAndroid 9 My Question or IssueLyrics are not showing up on my Android phone even for popular songs that I know have lyrics available. The funny thing is I created a dummy account and logged in with...

  • Casual Listener
  • Plan Premium Country Mexico Device Pixel 3 Operating System Android 9   My Question or Issue Lyrics are not showing up on my Android phone even for popular songs that I know have lyric...
  • Billy-J
  • Spotify Star
  • 933 Views
  • 5 replies
  • 0 likes
  • 933 Views
  • 5 replies
  • 0 likes

Widget disappears when paused on lock screen

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur with the premium account. My Question or IssueFor ...

  • Newbie
  • I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Can't set Spotify as default media player in Google Maps

PlanFreeCountryUSDeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid As the subject says, I "Can't set Spotify as default media player in Google Maps".Spotify is installed and working. When I launch Google Maps and go to set Spotify as the default...

  • Newbie
  • Plan Free Country US Device Samsung Galaxy J7 Sky Pro Operating System Android   As the subject says, I "Can't set Spotify as default media player in Google Maps". Spotify is installed...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Spotify on Android takes too long to connect to device

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueSince an update of aprox. 2 months ago, every time I want to connect Spotify on Android to my notebook takes too long in "Connecting...". Sometimes conne...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue Since an update of aprox. 2 months ago, every time I want to connect Spotify ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Although I can play songs via a playlist or a song independently Spotify is refusing to load albums

PlanPremiumCountryUkDeviceMotorolaOperating SystemAndroid Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get is a green circle o'r a message to say that the function isn't available. I'v...

  • Casual Listener
  • Plan Premium Country Uk Device Motorola Operating System Android   Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get i...
  • Soulstew
  • Casual Listener
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Solved!! Just can't use it

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...

  • Regular
  • Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1   My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...
  • UndGottWeiss
  • Regular
  • 1202 Views
  • 3 replies
  • 1 likes
  • 1202 Views
  • 3 replies
  • 1 likes

Superuser Contribution Automatically play playlist

I am using Spotify on my OnePlus 7 Pro. Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and clicked on the shortcut, the playlist would open and automat...

  • Casual Listener
  • I am using Spotify on my OnePlus 7 Pro.   Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and ...
  • Ver
  • Spotify Legend
  • 4450 Views
  • 3 replies
  • 1 likes
  • 4450 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to lunch Spotify app by using Intent in Android ?

I knew this might be repeated but my question is very simple.How do i lunch Spotify App using Intent in Android ?Right now i am using below type of code (got from Stackoverflow) and it's running and opening particular Album in Spotify App. But i want...

  • Visitor
  • I knew this might be repeated but my question is very simple. How do i lunch Spotify App using Intent in Android ? Right now i am using below type of code (got from Stackoverflow) and it's running ...
  • Mihail
  • Spotify Legend
  • 6225 Views
  • 3 replies
  • 0 likes
  • Android
  • 6225 Views
  • 3 replies
  • 0 likes