Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46972 Views
  • 66 replies
  • 25 likes
  • 46972 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879898 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879898 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26859 Views
  • 4 replies
  • 0 likes
  • 26859 Views
  • 4 replies
  • 0 likes

Solved!! Mail

СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to register, you receive a message that the email address is not valid and you need to email.com however, I tried to register using: gmail.c...

  • Regular
  •   Страна Russian  устройство Samsung Galaxy a50 Операционная система Android 10   Мой вопрос или проблема when you try to register, you receive a message that the email addre...
  • Slander82
  • Regular
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Connect

СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to log in to the app, it says that there is no Internet connection, tried to log in using wifi, mobile Internet, and using VPN, nothing help...

  • Regular
  • Страна Russian устройство Samsung Galaxy a50 Операционная система Android 10   Мой вопрос или проблема when you try to log in to the app, it says that there is no Internet connection, ...
  • Slander82
  • Regular
  • 839 Views
  • 6 replies
  • 0 likes
  • 839 Views
  • 6 replies
  • 0 likes

Plays on car stereo then reverts to phone

Plan Premium Country AustriaMoto G7 Plus XT1965-3Android 10 QPWS30.61.21.11 security patch level 1 June 2020Spotify 8.5.66.1002Connected to a brand new out of box Kenwood DMX7017DABS Mechless Android Auto compatible double din head unit via brand new...

  • Visitor
  • Plan Premium Country Austria Moto G7 Plus XT1965-3 Android 10 QPWS30.61.21.11 security patch level 1 June 2020 Spotify 8.5.66.1002 Connected to a brand new out of box Kenwood DMX7017DAB...
  • 423 Views
  • 0 replies
  • 1 likes
  • Android Auto.
    Kenwood
  • 423 Views
  • 0 replies
  • 1 likes

Superuser Contribution Moving Section Visual Bug

Plan PremiumAustralia DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI found a weird visual bug that pushes down the Made For You section when scrolling through the carousel above it (images attached).

  • Visitor
  • Plan Premium Australia   Device Pixel 4XL Operating System Android 10   My Question or Issue I found a weird visual bug that pushes down the Made For You section when scrollin...
  • Ivan
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Volume cannot be set for connected devices

PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei P30 Pro    Operating System Android 10 EMUI 10.1.0    My Question or Issue If I connect to a other device in the netwo...
  • 376 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    Connected Device
    huawei
    network
    p30 pro
    volume
  • 376 Views
  • 0 replies
  • 0 likes

Solved!! Problem About Artist Page

PlanPremiumCountryTurkeyDeviceXperia XA UltraOperating SystemAndroid 7.0 My Question or IssueWhen I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for so...

  • Casual Listener
  • Plan Premium Country Turkey Device Xperia XA Ultra Operating System Android 7.0   My Question or Issue When I try to open an artist page or album page the mobile application of the Spo...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Pixel 2 - Spotify is trying to play

PlanPremiumCountryThe NetherlandsDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi, I'm still getting a random notification that spotify is trying to play... I've seen that the issue officially has been resolved but it seems not for ever...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device Pixel 2 Operating System Android 10   My Question or Issue Hi,  I'm still getting a random notification that spotify is trying...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Queue can't be seen or edited

PlanPremiumCountryUKDeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueVery weirdly, since moving from an S9+ to an S20+, the queue option has greyed out. I have tried uninstalling and reinstalling, a clean uninstall and deletio...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S20+   Operating System Android 10   My Question or Issue Very weirdly, since moving from an S9+ to an S20+, the queue option h...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhen I'm offline on some not all albums I get the error message, the album is downloaded and I've tried to log out and in again but nothing works, any ideas?

  • Newbie
  • Plan Premium Country UK DeviceSamsung Galaxy 7 Operating System Android    My Question or Issue When I'm offline on some not all albums I get the error message, the album is downlo...
  • Ivan
  • Spotify Legend
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scroll Behavior Buggy

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My Question or IssueWhen I try to scroll in my albums / artists, whatever I touch on the screen is selected immediately. The effect is I cannot scroll down because when I touch anything, wha...

  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Android 9   My Question or Issue When I try to scroll in my albums / artists, whatever I touch on the screen is selected immedi...
  • Peter
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Can't open "most popular" playlist on an artist's profile

PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...

  • Visitor
  • Plan Free Country Italy Device Huawei PSmart Operating System Android 9.1.0   My Question or Issue I've been having this problem for a while now. When I go to an artist's profile and t...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Suggested songs and previous button

Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...

  • Newbie
  • Macbook pro / Catalina Premium   Hello~  I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to...
  • 312 Views
  • 0 replies
  • 0 likes
  • history
    previous
    suggested songs
  • 312 Views
  • 0 replies
  • 0 likes

Liked songs gone+artists impossible to open

Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems like it doesn't acknowledge any of my liked songs wha...

  • Regular
  • Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems li...
  • SoundShots
  • Composer
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Spotify PC doesn't show my Liked Songs despite clear installs and cache clears.

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...

  • Regular
  •   Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue   As the title suggests, Spotify PC doesn't show my Liked Songs despite clear ins...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Can't find the Equalizer.

PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...

  • Regular
  • Plan Free   Country Germany   Device Huawei P8 Lite 2017  Operating System Android 8   My Question or Issue I can't find the Equalizer that should be under "Soundquali...
  • Billy-J
  • Spotify Star
  • 3293 Views
  • 5 replies
  • 0 likes
  • 3293 Views
  • 5 replies
  • 0 likes

Не обновляется Радар Новинок

PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.

  • Casual Listener
  • Plan Premium Country Russia Device iPhone xs max Operating System ios 13.5   My Question or Issue Изначально пользовался бесплатной США версией, с появлением в России перешел на premiu...
  • 707 Views
  • 0 replies
  • 3 likes
  • 707 Views
  • 0 replies
  • 3 likes

Spotify app not available in Galaxy Store for both smartphone & galaxy watch

PlanFreeCountryUkraine Device(Samsung Galaxy A70, Samsung Galaxy Watch)Operating System(Android 10, Tizen 4.0.0.7) My Question or IssueSpotify app is not available in Galaxy store. I can't find it using search, and when I'm trying to go through the d...

  • Casual Listener
  • Plan Free Country Ukraine   Device (Samsung Galaxy A70, Samsung Galaxy Watch) Operating System (Android 10, Tizen 4.0.0.7)   My Question or Issue Spotify app is not available in ...
  • baldmanua
  • Casual Listener
  • 1763 Views
  • 1 replies
  • 2 likes
  • 1763 Views
  • 1 replies
  • 2 likes

"Миксы дня"

PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?

  • Visitor
  • Plan Free Country Россия  Device Honor 8x  Operating System Android 10   My Question or Issue Сначала все было хорошо, но потом после 3го "Микса дня" они перестали создаватьс...
  • 751 Views
  • 0 replies
  • 4 likes
  • 751 Views
  • 0 replies
  • 4 likes

Superuser Contribution Go online to download

I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctly either. I can connect to a speaker but the back, ...

  • Newbie
  • I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctl...
  • Elena
  • Moderator
  • 1320 Views
  • 6 replies
  • 0 likes
  • 1320 Views
  • 6 replies
  • 0 likes

Shuffle playlist on offline-mode

PlanPremiumCountry GermanyDeviceHTC 10Operating SystemAndroid Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving to work, i'm using offline-mode and want to listen to my playlist on shuffle-mode.I re...

  • Newbie
  • Plan Premium Country  Germany Device HTC 10 Operating System Android Oreo   My Question or Issue  I have a playlist of around 450 songs downloaded on my phone. While driving ...
  • Rod7
  • Casual Listener
  • 941 Views
  • 2 replies
  • 2 likes
  • 941 Views
  • 2 replies
  • 2 likes