Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67331 Views
  • 68 replies
  • 26 likes
  • 67331 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28935 Views
  • 5 replies
  • 0 likes
  • 28935 Views
  • 5 replies
  • 0 likes

Hitting 'like' buttton in notification bar causes the whole app to crash

PlanPremiumCountrySpainDeviceRedmi Note 8 ProOperating SystemAndroid 9 (PPR1.180610.011) / MIUI 11.0.3 (PGGEUXM)Spotify Version8.5.54.869 My Question or IssueThis issue is not solved at all... When pressing 'like' button in notification bar, Plane mo...

medium.gif
  • Casual Listener
  • Plan Premium Country Spain Device Redmi Note 8 Pro Operating System Android 9 (PPR1.180610.011) / MIUI 11.0.3 (PGGEUXM) Spotify Version 8.5.54.869   My Question or Issue This issue i...
  • 428 Views
  • 0 replies
  • 0 likes
  • Android
    Discover Weekly
    plane mode
    Release Radar
  • 428 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sorry we can't improve our station right now

PlanPremiumCountryIndiaDeviceMI A2Operating SystemAndroid Pie My Question or IssueEvery time I play radio of any genre and when I press like to improve station it will always says" sorry, we can't improve the station right now". It's been 6 months I ...

  • Regular
  • Plan Premium Country India Device MI A2 Operating System Android Pie   My Question or Issue Every time I play radio of any genre and when I press like to improve station it will always...
  • Sofia2173
  • Newbie
  • 1999 Views
  • 6 replies
  • 6 likes
  • 1999 Views
  • 6 replies
  • 6 likes

Superuser Contribution why are some songs couldn't be played even in a premium account ?

PlanPremiumCountryHong KongDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueWhy are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 album)?Is it because they are Japanese songs? How can I listen to those songs?

  • Visitor
  • Plan Premium Country Hong Kong Device Samsung Galaxy s10 Operating System Android   My Question or Issue Why are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 al...
  • Mario
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • user-removed
  • Not applicable
  • 1030 Views
  • 2 replies
  • 1 likes
  • 1030 Views
  • 2 replies
  • 1 likes

Superuser Contribution Library: Rename "Filters" button to "Sort by"

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueI've always been frustrated that there isn't an option in settings to stop the list of playlists sorting by recently played, and...

  • Casual Listener
  • Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue I've always been frustrated that there isn't...
  • Ivan
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • labelling
    Playlists
    UI
  • 411 Views
  • 1 replies
  • 0 likes

How do I get a usable user interface back on Android TV?

Device Nvidia Shield TVOperating System Android My Question or IssueI haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly changed and not for the good. Is there any way to get back to t...

  • Regular
  • Device Nvidia Shield TV Operating System Android   My Question or Issue I haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly...
  • SandyFarmer
  • Regular
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Song skipping like scratched CD

As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and redownloading, going to the album to listen there. N...

  • Newbie
  • As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and r...
  • Noah
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Grid view option for Your Library on mobile

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueWe should have the option for a grid view in Your Library, like the Desktop app's Albums menu. This would make much better use o...

  • Casual Listener
  • Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue We should have the option for a grid view in...
  • 679 Views
  • 0 replies
  • 3 likes
  • navigation
    UI
  • 679 Views
  • 0 replies
  • 3 likes

Spotify Connect Workaround

PlanPremiumCountryUSADeviceLG G7 ThinQ and Galaxy Tab S5eOperating SystemAndroid 9 My Question or IssueA problem I've been dealing with is when I do Spotify Connect to my PS4 which is on the latest version (literally just updated it) I couldn't add a...

  • Casual Listener
  •   Plan Premium Country USA Device LG G7 ThinQ and Galaxy Tab S5e Operating System Android 9    My Question or Issue A problem I've been dealing with is when I do Spotify Con...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Playback stops on PC when phone connects to Internet

PlanPremiumCountrycanadaDevice lg G6Operating SystemWin7 My Question or Issue I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC at home. Whenever I connect to the internet on my phone, the playback stops on my PC and...

  • Gig Goer
  • Plan Premium Country canada Device  lg G6 Operating System Win7   My Question or Issue   I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC ...
  • TaTHEj
  • Composer
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Lockscreen Controls Lose Connection to Google Home

PlanPremiumCountryAustraliaDeviceGoogle Pixel 2Operating SystemAndroid 10 My Question or IssueWhen casting to a Google Home speaker, the lock screen playback controls/song info loses connection when the phone is in standby. Have to unlock the phone, ...

  • Visitor
  • Plan Premium Country Australia Device Google Pixel 2 Operating System Android 10   My Question or Issue When casting to a Google Home speaker, the lock screen playback controls/so...
  • kicker1
  • Regular
  • 2299 Views
  • 3 replies
  • 1 likes
  • 2299 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cant keep listening to old songs

Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs

  • Visitor
  • Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs 
  • Mario
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Spotify Pauses Randomly When Listening Offline-Android

Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which is a Moto G, I hook into the area speaker for ever...

  • Visitor
  • Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which...
  • 590 Views
  • 0 replies
  • 1 likes
  • android devices
    Music pauses
    Offline listening
    Random Pauses
  • 590 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Mobile][Discover] Artist Feed

I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With this feature you are always up to date.

  • Visitor
  • I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With ...
  • Peter
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 545 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pause And Play button not working on lock screen

Hi, Spotify has recently updated and ever since the update to version 8.5.9.737 the play and pause button doesn't function on the lock screen, is there any help for this I have tried clean install but still happening, any help would be much appreciat...

  • Music Fan
  • Hi, Spotify has recently updated and ever since the update to version 8.5.9.737 the play and pause button doesn't function on the lock screen, is there any help for this I have tried clean install bu...
  • metaman15
  • Visitor
  • 5020 Views
  • 5 replies
  • 4 likes
  • 5020 Views
  • 5 replies
  • 4 likes

Spotify does not continue playing after paused for a while.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 10+, Android AutoOperating SystemAndroid Oreo My Question or IssueHi. I've been having this problem for a few weeks now. If I have Spotify paused for an extended period of time, and I reopen the app...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy 10+, Android Auto Operating System Android Oreo   My Question or Issue Hi. I've been having this problem for a few weeks n...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Web & Spotify Android App Not Syncing

PlanFree/PremiumCountryUSADeviceMotorola Z3 Force & ComputerOperating SystemAndroid & Windows 10 My Question or IssueI'm trying to clean up my Library of Liked Songs. I have unlike many songs on the Spotify App for Windows on my computer, but my Spot...

  • Visitor
  • Plan Free/Premium Country USA Device Motorola Z3 Force & Computer Operating System Android & Windows 10   My Question or Issue I'm trying to clean up my Library of Liked Songs....
  • TaTHEj
  • Composer
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

Does the Android app still scrobble to Last.fm?

Plan: PremiumCountry: US Device: Pixel 3Operating System: Android version 10 I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticing that anything played on my Android device doesn't scrobble to Last.fm. ...

  • Visitor
  • Plan: Premium Country: US   Device: Pixel 3 Operating System: Android version 10   I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticin...
  • Jose_M
  • Spotify Star
  • 927 Views
  • 1 replies
  • 0 likes
  • 927 Views
  • 1 replies
  • 0 likes

Can't invite invite my son to become a member in the family plan

Plan Family PremiunCountry Denmark DeviceAndroid HuaweiOperating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I am not able to invite my son to family premium plan. We are living under the roof. We have tried the incognito m...

  • Casual Listener
  • Plan Family Premiun Country Denmark   Device Android Huawei Operating System  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I am not able to invite my ...
  • Jose_M
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Can't download songs to SD anymore

PlanPremiumCountryUnited StatesDeviceSanding Galaxy A10Operating SystemAndroid My Question or IssueToday I noticed that all of my songs which were downloaded to my SD card started getting downloaded to my phone's internal storage. I went to change th...

  • Visitor
  •   Plan Premium Country United States Device Sanding Galaxy A10 Operating System Android   My Question or Issue Today I noticed that all of my songs which were downloaded to my SD...
  • Jose_M
  • Spotify Star
  • 697 Views
  • 1 replies
  • 1 likes
  • 697 Views
  • 1 replies
  • 1 likes