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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43096 Views
  • 66 replies
  • 25 likes
  • 43096 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878329 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878329 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26472 Views
  • 4 replies
  • 0 likes
  • 26472 Views
  • 4 replies
  • 0 likes

Spotify hangs in Android Auto until re-started

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueWhen I launch Spotify from Android Auto, it comes up but it does not seem to recognize that it has a data connection and will not play music and the "Songs" o...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue When I launch Spotify from Android Auto, it comes up but it does not seem to recog...
  • 644 Views
  • 0 replies
  • 2 likes
  • 644 Views
  • 0 replies
  • 2 likes

Spotify notification window keeps on dissappearing

yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryPolandDeviceHuawei Y6 2018Operating SystemAndroid 8My Question or IssueThis started happening shortly after I canc...

  • Newbie
  • yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Poland Device Huawei Y6 2018 Operating System Andr...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

[Android] Liked Songs are not synching between mac/pc and android device

PlanPremiumUSA Device(LG V20)Operating System(Android ) My Question or IssueLiked songs are not synching between android device after being added from a mac. When playings the song on the mac, I can see the song with a "green heart" next to it, on my...

  • Regular
  • Plan Premium USA   Device (LG V20) Operating System (Android )   My Question or Issue Liked songs are not synching between android device after being added from a mac. When playin...
  • 430 Views
  • 0 replies
  • 1 likes
  • Android
    liked songs
    synching
  • 430 Views
  • 0 replies
  • 1 likes

Playlist radio doesn't work on Android

PlanPremiumCountryFinland DeviceHuawei P20Operating SystemAndroid My Question or IssueHi! I have a problem with my playlist radio station. Everytime I try to open it, I get a notification that says "Radio station can't be opened right now, try again ...

  • Visitor
  •   Plan Premium Country Finland   Device Huawei P20 Operating System Android   My Question or Issue Hi!  I have a problem with my playlist radio station. Everytime I t...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Not connecting to Chromecast Audio

Hi there, Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the common tricks such as, restarting App, restarting WiFi, rebooting chr...

  • Casual Listener
  • Hi there,   Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the c...
  • mikes124
  • Regular
  • 917 Views
  • 3 replies
  • 1 likes
  • 917 Views
  • 3 replies
  • 1 likes

Can't play local files on my Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy J16 My Question or IssueI have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings for Local Files. I have no problem playing them on my desktop. However,...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy J16   My Question or Issue I have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings...
  • Luan
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    Mobile
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have discovered a premium feature

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueWhen playing certain songs I get a you've discovered a premium feature message. I have uninstalled and reinstalled the app and also restarted my Android device.

  • Regular
  •   Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue When playing certain songs I get a you've discovered a premium feature messag...
  • Petya
  • Community Legend
  • 7240 Views
  • 10 replies
  • 0 likes
  • Android
    Premium
  • 7240 Views
  • 10 replies
  • 0 likes

Traveling abroad for a week, says I have no internet connection

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I had full service. It should be noted that my phone i...

  • Casual Listener
  • I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I h...
  • TacticalKarma
  • Casual Listener
  • 1014 Views
  • 5 replies
  • 3 likes
  • 1014 Views
  • 5 replies
  • 3 likes

Superuser Contribution Wrapped 2019 loading issue

PlanFree/PremiumCountryBahrainDeviceHuawei Y5 prime 2018Operating SystemAndroid OreoMy Question or IssueEverytime I try to open Spotify wrapped, it works fine until the top artists page, then it blacks out and exits. Already tried uninstalling and re...

  • Visitor
  • Plan Free/Premium Country Bahrain Device Huawei Y5 prime 2018 Operating System Android Oreo My Question or Issue Everytime I try to open Spotify wrapped, it works fine until the top artists ...
  • Katerina
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

İnstagram stories

Hello instagram stories problem.   Back spotify no stories 

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  • Visitor
  • Hello instagram stories problem.      Back spotify 😒 no stories 
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Family Plan listen now page won't go away

DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...

  • Newbie
  • Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

XIAOMI redmi6 App Crashes when I click the three dots button

PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...

  • Newbie
  •   Plan Premium Country Brazil   Device XIAOMI redmi6  Operating System Most recent Android   My Question or Issue I can play music normally but when I click the three ...
  • 659 Views
  • 0 replies
  • 1 likes
  • Android
    redmi6
    Spotify
    Xiaomi
  • 659 Views
  • 0 replies
  • 1 likes

Zenfone 4 MAX can not sharing music on instagram

PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...

  • Visitor
  • Plan Premium   Country Brazil   Device Zenfone 4 Max   Operating System Android Oreo 8.1.0   My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...
  • 494 Views
  • 0 replies
  • 0 likes
  • can not sharing music on instagram
  • 494 Views
  • 0 replies
  • 0 likes

Buttons cut off from Android UI

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify likes and downloads playlists and albums I didn't like

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...

  • Regular
  •   Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9    My Question or Issue Spotify is all the time downloading playlists I don't ...
  • Petya
  • Community Legend
  • 624 Views
  • 3 replies
  • 2 likes
  • 624 Views
  • 3 replies
  • 2 likes

Superuser Contribution Sharing to Instagram Stories is not working

PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...

  • Newbie
  • Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0   My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...
  • szf
  • Casual Listener
  • 4414 Views
  • 5 replies
  • 0 likes
  • Android 8
    Ongoing Issues
  • 4414 Views
  • 5 replies
  • 0 likes

Superuser Contribution Storage - set to SD but is counted as internal

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.0 My Question or IssueSee screenshots below.This issue has been existing for years now. In the Spotify settings, storage is set to store to SD card, yet Android (Spotify?)...

Screenshot_20190705-131225.png Screenshot_20190705-131945.png Screenshot_20190705-132007.png Screenshot_20190705-130830.png
  • Newbie
  • Plan Premium Country Belgium Device Samsung Galaxy A5 2016 Operating System Android 7.0   My Question or Issue See screenshots below. This issue has been existing for years now. ...
  • Petya
  • Community Legend
  • 964 Views
  • 3 replies
  • 2 likes
  • 964 Views
  • 3 replies
  • 2 likes

Songs are not playing

PlanPremium CountryThe Netherlands DeviceOneplus 6 Operating SystemAndriod (Latest version) My Question or IssueA lot of the songs I have downloaded in my library will not play. It seems like nearly half of my songs suddenly will not play. I have lis...

  • Newbie
  •   Plan Premium   Country The Netherlands   Device Oneplus 6   Operating System Andriod (Latest version)   My Question or Issue A lot of the songs I have downloa...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Superuser Contribution Losing Downloads to Micro SD

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...

  • Newbie
  • I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...
  • Petya
  • Community Legend
  • 1357 Views
  • 3 replies
  • 2 likes
  • 1357 Views
  • 3 replies
  • 2 likes

No option to share to Instagram story

PlanPremiumCountryUnited States DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThere's no option for me to share to my Instagram story. I've updated, cleared cache and data, and updated both apps again.

  • Newbie
  •   Plan Premium Country United States   Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue There's no option for me to share to my Instagram story....
  • Luan
  • Spotify Star
  • 456 Views
  • 1 replies
  • 1 likes
  • Instagram
    Instagram Stories
  • 456 Views
  • 1 replies
  • 1 likes