Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60246 Views
  • 68 replies
  • 26 likes
  • 60246 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28346 Views
  • 5 replies
  • 0 likes
  • 28346 Views
  • 5 replies
  • 0 likes

Spotify says offline while on WiFi (OnePlus)

PlanPremiumCountryNl DeviceOneplus6Operating SystemAndroid My Question or IssueI have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft reboot doesn't work. A reinstall did help but the problem repeated in less than a couple of da...

  • Casual Listener
  • Plan Premium Country Nl   Device Oneplus6 Operating   System Android   My Question or Issue I have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft re...
  • 466 Views
  • 0 replies
  • 0 likes
  • OnePlus 6t
  • 466 Views
  • 0 replies
  • 0 likes

Stuck app in android

PlanPremiumCountryIsrael DeviceOnepluse 5TOperating SystemAndroid 8.1.0 My Question or IssueWhen I search for a song and then press the track to turn it on, the whole app gets stuck Please help me

  • Regular
  • Plan Premium Country Israel  Device Onepluse 5T Operating System Android 8.1.0   My Question or Issue When I search for a song and then press the track to turn it on, the whole ap...
  • wanpela
  • Newbie
  • 1124 Views
  • 3 replies
  • 1 likes
  • 1124 Views
  • 3 replies
  • 1 likes

Canvas totally missing...

PlanPremiumCountryUS Operating System(Android Q ) My Question or Issue I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I even tried logging in again.

  • Visitor
  • Plan Premium Country US   Operating System (Android Q )   My Question or Issue   I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I...
  • 606 Views
  • 0 replies
  • 1 likes
  • Canvas
  • 606 Views
  • 0 replies
  • 1 likes

Offline message when not offline

PlanSpotify PremiumProvidert-mobile unlimitedCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9, latest android security patchApp version8.5.33.831 My Question or IssueThe no internet detected message repeatedly keeps popping up during the day ...

  • Casual Listener
  • Plan Spotify Premium Provider t-mobile unlimited Country Netherlands Device Nokia 8 Operating System Android 9, latest android security patch App version 8.5.33.831   My Question or...
  • knxt
  • Casual Listener
  • 545 Views
  • 2 replies
  • 1 likes
  • 545 Views
  • 2 replies
  • 1 likes

Problema Spotify - whatsapp

Buenas tardes !He comprado el realme 5 pro de 8Gb/128Viene con color 6 de firmwareAl emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensajes se para la música unos 5 segundos, y de manera aleatori...

  • Visitor
  • Buenas tardes ! He comprado el realme 5 pro de 8Gb/128 Viene con color 6 de firmware Al emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensaje...
  • 806 Views
  • 0 replies
  • 0 likes
  • 806 Views
  • 0 replies
  • 0 likes

Music keeps pausing on both iPhone and Windows

PlanPremiumCountryCanadaDevice(iPhone 6s, Asus laptop)Operating System(iOS 10, Windows 10) My Question or IssueMy music keeps pausing randomly whenever the app is connected to the internet. I have already tried:1) logging out from all devices and rel...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 6s, Asus laptop) Operating System (iOS 10, Windows 10)   My Question or Issue My music keeps pausing randomly whenever the app is connected t...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't normalize volume

Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely listen to Classic while Believer almost blew my eardru...

  • Newbie
  • Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely lis...
  • dakjek
  • Casual Listener
  • 1638 Views
  • 3 replies
  • 0 likes
  • 1638 Views
  • 3 replies
  • 0 likes

Spotify uses internal storage instead of card - Android 9 card formatted as Internal Storage

When I do a clean install of Spotify, the downloaded songs go to the Internal Shared Storage, not the external card, therefore filling up the internal memory very quickly.I don't see any option in Spotify Settings "other" section that would allow to ...

  • Newbie
  • When I do a clean install of Spotify, the downloaded songs go to the Internal Shared Storage, not the external card, therefore filling up the internal memory very quickly. I don't see any option in ...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Songs skip/lag with decent wifi connection?

I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music it is sluggish. Other apps like youtube buffer vid...

  • Newbie
  • I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music...
  • ClareR
  • Visitor
  • 1572 Views
  • 1 replies
  • 5 likes
  • 1572 Views
  • 1 replies
  • 5 likes

Spotify frequently stuck in offline mode

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa. It does it every day to both of us now. I have pix...

  • Regular
  • Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa....
  • oakstream
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 1 likes
  • 1261 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify shows offline until restarted

CountrySwedenDeviceSONY Xperia 1, SONY Xperia XZ Operating SystemAndroid Pie (or older on Xperia XZ).Spotify version:8.5.33.831 My Question or IssueSometimes (quite often), when the connection to Spotify is lost, the connection does not come back unt...

  • Casual Listener
  • Country Sweden Device SONY Xperia 1, SONY Xperia XZ   Operating System Android Pie (or older on Xperia XZ). Spotify version:8.5.33.831   My Question or Issue Sometimes (quite ofte...
  • oakstream
  • Casual Listener
  • 2394 Views
  • 8 replies
  • 10 likes
  • 2394 Views
  • 8 replies
  • 10 likes

Can't change download location

PlanPremiumCountryCanada DeviceLG G6Operating SystemAndroid My Question or IssueRestarting my phone, there was some notification about reading my SD card, and all of a sudden, 6000 songs queued up to download. I'd recently re-downloaded all my music,...

  • Casual Listener
  • Plan Premium Country Canada   Device LG G6 Operating System Android   My Question or Issue Restarting my phone, there was some notification about reading my SD card, and all of a...
  • 698 Views
  • 0 replies
  • 0 likes
  • 698 Views
  • 0 replies
  • 0 likes

refrescar canciones offline dañadas

Plan PremiumCountry MXDevice Moto G5Operating System Android 8.1.0 My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y aparecen en varias playlists... cómo puedo refrescar esas canciones (volverlas a desc...

  • Visitor
  • Plan Premium Country MX Device Moto G5 Operating System Android 8.1.0   My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y apar...
  • 588 Views
  • 0 replies
  • 0 likes
  • Premium
    refresh
  • 588 Views
  • 0 replies
  • 0 likes

Spotify hangs in Android Auto until re-started

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueWhen I launch Spotify from Android Auto, it comes up but it does not seem to recognize that it has a data connection and will not play music and the "Songs" o...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue When I launch Spotify from Android Auto, it comes up but it does not seem to recog...
  • 667 Views
  • 0 replies
  • 2 likes
  • 667 Views
  • 0 replies
  • 2 likes

Spotify notification window keeps on dissappearing

yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryPolandDeviceHuawei Y6 2018Operating SystemAndroid 8My Question or IssueThis started happening shortly after I canc...

  • Newbie
  • yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Poland Device Huawei Y6 2018 Operating System Andr...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

[Android] Liked Songs are not synching between mac/pc and android device

PlanPremiumUSA Device(LG V20)Operating System(Android ) My Question or IssueLiked songs are not synching between android device after being added from a mac. When playings the song on the mac, I can see the song with a "green heart" next to it, on my...

  • Regular
  • Plan Premium USA   Device (LG V20) Operating System (Android )   My Question or Issue Liked songs are not synching between android device after being added from a mac. When playin...
  • 457 Views
  • 0 replies
  • 1 likes
  • Android
    liked songs
    synching
  • 457 Views
  • 0 replies
  • 1 likes

Playlist radio doesn't work on Android

PlanPremiumCountryFinland DeviceHuawei P20Operating SystemAndroid My Question or IssueHi! I have a problem with my playlist radio station. Everytime I try to open it, I get a notification that says "Radio station can't be opened right now, try again ...

  • Visitor
  •   Plan Premium Country Finland   Device Huawei P20 Operating System Android   My Question or Issue Hi!  I have a problem with my playlist radio station. Everytime I t...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Not connecting to Chromecast Audio

Hi there, Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the common tricks such as, restarting App, restarting WiFi, rebooting chr...

  • Casual Listener
  • Hi there,   Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the c...
  • mikes124
  • Regular
  • 957 Views
  • 3 replies
  • 1 likes
  • 957 Views
  • 3 replies
  • 1 likes

Can't play local files on my Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy J16 My Question or IssueI have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings for Local Files. I have no problem playing them on my desktop. However,...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy J16   My Question or Issue I have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings...
  • Luan
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    Mobile
  • 700 Views
  • 1 replies
  • 0 likes

Traveling abroad for a week, says I have no internet connection

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I had full service. It should be noted that my phone i...

  • Casual Listener
  • I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I h...
  • TacticalKarma
  • Casual Listener
  • 1110 Views
  • 5 replies
  • 3 likes
  • 1110 Views
  • 5 replies
  • 3 likes