Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56050 Views
  • 68 replies
  • 25 likes
  • 56050 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sony Xperia 1 not downloading songs

PlanPremium CountryUK DeviceSony Xperia 1 Operating SystemAndroid version 9 My Question or IssueI have just upgraded my phone to Sony Xperia 1, installed Spotify, but am unable to download any songs. Click on download for album or playlist and just s...

  • Visitor
  • Plan Premium   Country UK   Device Sony Xperia 1   Operating System Android version 9   My Question or Issue I have just upgraded my phone to Sony Xperia 1, installed...
  • youleeca
  • Visitor
  • 964 Views
  • 3 replies
  • 0 likes
  • Xperia 1
  • 964 Views
  • 3 replies
  • 0 likes

Vibrating between songs and on startup of app

Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify. I'm looking to disable the haptic function of the notification within the app itself. I would like to keep the playbac...

  • Casual Listener
  • Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify.   I'm looking to disable the haptic function of the notifica...
  • ys20q0bw-_sko
  • Casual Listener
  • 2317 Views
  • 2 replies
  • 2 likes
  • 2317 Views
  • 2 replies
  • 2 likes

How to stop music from starting automatically on launch when connected to car Bluetooth

Hi.When i get in my car, my phone (oneplus 5t) connects to the car's Bluetooth system.In that case, when i launch the app, it starts playing from where i last stopped listening. usually i want to choose a podcast for the drive, not to be startled by ...

  • Visitor
  • Hi. When i get in my car, my phone (oneplus 5t) connects to the car's Bluetooth system. In that case, when i launch the app, it starts playing from where i last stopped listening.   usually ...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Car view only works sometimes (Bluetooth, Android)

Most of the times car view does not work for me, sometimes it DOES automatically switch to car view when I connect the two. Can't figure out under what circumstances it works and when it does not.I'm wondering how Spotify knows I'm connecting to a ca...

  • Newbie
  • Most of the times car view does not work for me, sometimes it DOES automatically switch to car view when I connect the two. Can't figure out under what circumstances it works and when it does not. I...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connection Notification when Waze Navigation is Turned Off

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid Version 9Version of Spotify App8.5.4.770 My Question or IssueJust yesterday I started noticing that everytime my phone connects to my car via bluetooth and I use Spotify, S...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android Version 9 Version of Spotify App 8.5.4.770   My Question or Issue Just yesterday I started notici...
  • iorq
  • Regular
  • 56345 Views
  • 53 replies
  • 35 likes
  • 56345 Views
  • 53 replies
  • 35 likes

Unable to play song

PlanPremiumCountryNetherlandsDeviceXiaomi mi a3Operating SystemAndroid 9,android one My Question or IssueI opened spotify using a website then could not play the song. The notice was you found a premium function. I made a screenshot of the song.

  • Casual Listener
  • Plan Premium Country Netherlands Device Xiaomi mi a3 Operating System Android 9,android one   My Question or Issue I opened spotify using a website then could not play the song. The no...
  • Emilia_8
  • Community Legend
  • 791 Views
  • 3 replies
  • 0 likes
  • 791 Views
  • 3 replies
  • 0 likes

Disable Gear S3 Widget from launching Spotify on Android

PlanPremiumCountryUSADeviceSamsung Gear S3 Classic/Samsung Galaxy S8+Operating SystemTizen 4.0.0.4/Android 9.0 My Question or IssueI have the Spotify widget on my gear s3 but throughout the day I'll accidentally scroll through the widgets and since S...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Gear S3 Classic/Samsung Galaxy S8+ Operating System Tizen 4.0.0.4/Android 9.0   My Question or Issue I have the Spotify widget on my gear s3 but...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Sort/Filter no longer available

PlanFreeCountry Device(Samsung Galaxy J7)Operating System(Android 8.1.0) My Question or IssueThe other day I was able to change the order of songs in a playlist, but after Spotify updated I could no longer do it. How do I fix this?

  • Casual Listener
  • Plan Free Country   Device (Samsung Galaxy J7) Operating System (Android 8.1.0)   My Question or Issue The other day I was able to change the order of songs in a playlist, but aft...
  • shredder002
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Local files

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello. I can't add local files to play in Spotify. Adding local files option is not available. Help me.

  • Roadie
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I can't add local files to play in Spotify. Adding local files option is n...
  • osornios
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Spotify stops playback, requires reconnection

I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends experiencing the same issue.

  • Newbie
  • I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends ...
  • 270 Views
  • 0 replies
  • 2 likes
  • 270 Views
  • 0 replies
  • 2 likes

Android/Samsung power management

Spotify was the first but the competition is more than emerging. You need to solve this. I am a premium accountSpotify randomly quits working in my phone. I'm a computer scientist so I know exactly what's happening. It has everything to do with andro...

  • Casual Listener
  • Spotify was the first but the competition is more than emerging. You need to solve this.  I am a premium account Spotify randomly quits working in my phone.  I'm a computer scientist so ...
  • 285 Views
  • 0 replies
  • 0 likes
  • Android
    power management
  • 285 Views
  • 0 replies
  • 0 likes

Why is this app so HORRIBLY SLOW???

PlanPremiumCountryBrazilDeviceMoto X PlayOperating SystemAndroid 7.1.2 Nougat My Question or IssueI can't wrap my head around how HORRIBLE the Android app is. It takes AN ETERNITY to do ANYTHING in it, including playing/pausing songs, downloading, se...

  • Casual Listener
  • Plan Premium Country Brazil Device Moto X Play Operating System Android 7.1.2 Nougat   My Question or Issue I can't wrap my head around how HORRIBLE the Android app is. It takes AN ETE...
  • 336 Views
  • 0 replies
  • 2 likes
  • 336 Views
  • 0 replies
  • 2 likes

I can't share music

PlanPremiumCountryBrazilDeviceXiaomi Redmi 6Operating SystemAndroid Pie My Question or IssueTouching the three dots stops the application and no longer responds

  • Casual Listener
  • Plan Premium Country Brazil Device Xiaomi Redmi 6 Operating System Android Pie   My Question or Issue Touching the three dots stops the application and no longer responds
  • Luan
  • Spotify Star
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Playback will not launch in geolcations where phone is unlocked

PlanFamily PremiumCountryUSDeviceOnePlus 7 Pro Model GM1915Operating SystemAndroid 9Oxygen OS 9.5.11GM31CBSpotify Version 8.5.30.579My Question or IssueI've noticed playback in my car does not function at work or at home. My first thought was low str...

  • Casual Listener
  • Plan Family Premium Country US Device OnePlus 7 Pro Model GM1915 Operating System Android 9 Oxygen OS 9.5.11GM31CB Spotify Version 8.5.30.579 My Question or Issue I've noticed playback in ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Shuffle all offline music

PlanPremiumCountryCzech republicDeviceHonor 9Operating SystemAndroid 9 My Question or IssueI just migrated from Deezer and during 3 days I was not able to find such a basic function like shuffle all offline music. Can somebody please give me some hin...

  • Newbie
  • Plan Premium Country Czech republic Device Honor 9 Operating System Android 9   My Question or Issue I just migrated from Deezer and during 3 days I was not able to find such a basic f...
  • Luan
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Paste into search no longer working

PlanPremiumCountryUKDeviceSony XZ3Operating SystemAndroid 10 My Question or Issue When attempting pasting into the search bar on the Android app, it comes up with "Autofill" rather than "Paste". If I choose this, I'm given a choice of various saved p...

  • Casual Listener
  • Plan Premium Country UK Device Sony XZ3 Operating System Android 10   My Question or Issue   When attempting pasting into the search bar on the Android app, it comes up with "Aut...
  • Luan
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Spotify crashing anytime I click on menu icon

premium, usa DeviceUMIDIGI A5proOperating SystemAndroid Version 9 My Question or Issue:Anytime I click on the 3 vertical periods...To access options like add to playlist or go to artist page, spotify crashes. Its been this

  • Visitor
  • premium, usa   Device UMIDIGI  A5pro Operating System Android Version 9   My Question or Issue: Anytime I click on the 3 vertical periods . . . To access options like add ...
  • Luan
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

I can't log in on andriod tv

I need help, I installed/re-installed spotify on you andriod tv details below I can't get the pin to pair an I also cannot log in with my email and password. I'm really running out of ideas When I try and start my phone to pair it that way, it detect...

  • Visitor
  • I need help, I installed/re-installed spotify on you andriod tv details below   I can't get the pin to pair an I also cannot log in with my email and password.   I'm really running out ...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

voice search in galaxy watch active 2 doesn´t works in standalone mode

PlanpremiumCountryMexicoDevicegalaxy watch active 2Operating Systemtizen 4.0.0.7 My Question or Issuehi, does anyone know why my galaxy watch active 2 voice search don´t works when im in standalone mode?? . when i pick SEARCH the watch says ¨tap and ...

  • Visitor
  • Plan premium Country Mexico Device galaxy watch active 2 Operating System tizen 4.0.0.7   My Question or Issue hi, does anyone know why my galaxy watch active 2 voice search don´t work...
  • 772 Views
  • 0 replies
  • 0 likes
  • galaxy watch active 2
    Voice Search
  • 772 Views
  • 0 replies
  • 0 likes

Spotify Stops Randomly

Plan: PremiumCountry: USA DeviceNote10+Operating SystemAndroid Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of the fixes are helping. This started about a week ago I think. I will be streaming to my chr...

  • Casual Listener
  •   Plan: Premium Country: USA   Device Note10+ Operating System Android   Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of t...
  • NetGurl84
  • Casual Listener
  • 1622 Views
  • 2 replies
  • 1 likes
  • 1622 Views
  • 2 replies
  • 1 likes