Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67983 Views
  • 69 replies
  • 26 likes
  • 67983 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28977 Views
  • 5 replies
  • 0 likes
  • 28977 Views
  • 5 replies
  • 0 likes

All songs folder?

None of the below information is required. Howdfever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

  • Regular
  • None of the below information is required. Howdfever, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • peanek
  • Visitor
  • 11423 Views
  • 15 replies
  • 7 likes
  • 11423 Views
  • 15 replies
  • 7 likes

Spotify keeps downloading all playlists and all albums to my device

Spotify keeps dowloading all my albums and playlists to my device, eating almost all of my storage!I've tried to reset everything, but it does that over and over. I want to have only selected albums and playlists available offline! PlanPremiumDevicex...

  • Casual Listener
  • Spotify keeps dowloading all my albums and playlists to my device, eating almost all of my storage! I've tried to reset everything, but it does that over and over.    I want to have only...
  • 348 Views
  • 0 replies
  • 1 likes
  • 348 Views
  • 0 replies
  • 1 likes

Superuser Contribution Car view: Keep the screen on

Car view: Keep the screen on Can you make this option available for us? Car view doesn't make sense if the screen turns off while we are driving. Thank you

  • Casual Listener
  • Car view: Keep the screen on   Can you make this option available for us? Car view doesn't make sense if the screen turns off while we are driving.   Thank you  
  • eandonova
  • Casual Listener
  • 3675 Views
  • 4 replies
  • 6 likes
  • 3675 Views
  • 4 replies
  • 6 likes

App crashes upon launch; typical troubleshooting methods not helping

PlanPremiumCountryUSADevicemoto x4Operating SystemAndroid 9 My Question or IssueWhen I try to launch Spotify app I get the gray screen with the big Spotify logo in the middle for a second or two, then just gray screen for another second or two, then ...

  • Visitor
  • Plan Premium Country USA Device moto x4 Operating System Android 9   My Question or Issue When I try to launch Spotify app I get the gray screen with the big Spotify logo in the middle...
  • 434 Views
  • 0 replies
  • 1 likes
  • 434 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify freezes when trying to share and a long etc.

PlanFree and PremiumCountry AllDeviceRedmi 6AOperating System(Android.)In my case the problem came when updating the Xiaomi miui 10.4 My Question or IssueThe app freezes when clicking the three dots, when trying to share a song, playlist, artist, etc...

  • Regular
  • Plan Free and Premium Country All Device Redmi 6A Operating System (Android.) In my case the problem came when updating the Xiaomi miui 10.4   My Question or Issue The app fre...
  • mikepro
  • Regular
  • 1049 Views
  • 4 replies
  • 6 likes
  • 1049 Views
  • 4 replies
  • 6 likes

Superuser Contribution Playing music on other devices causes Android screen wake if the app is open

PlanPremiumCountryNew ZealandDeviceXiaomi Mi MixOperating SystemAndroid 8.0.0 My Question or IssueIf the Android Spotify app is open, and music is played on another device on the same Spotify account, the Android Spotify app will cause screenwakes at...

  • Newbie
  • Plan Premium Country New Zealand Device Xiaomi Mi Mix Operating System Android 8.0.0   My Question or Issue If the Android Spotify app is open, and music is played on another device on...
  • Katerina
  • Spotify Legend
  • 969 Views
  • 2 replies
  • 0 likes
  • Android
    Behavior
    UI
    UX
  • 969 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sony Xperia 1 not downloading songs

PlanPremium CountryUK DeviceSony Xperia 1 Operating SystemAndroid version 9 My Question or IssueI have just upgraded my phone to Sony Xperia 1, installed Spotify, but am unable to download any songs. Click on download for album or playlist and just s...

  • Visitor
  • Plan Premium   Country UK   Device Sony Xperia 1   Operating System Android version 9   My Question or Issue I have just upgraded my phone to Sony Xperia 1, installed...
  • youleeca
  • Visitor
  • 1030 Views
  • 3 replies
  • 0 likes
  • Xperia 1
  • 1030 Views
  • 3 replies
  • 0 likes

Vibrating between songs and on startup of app

Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify. I'm looking to disable the haptic function of the notification within the app itself. I would like to keep the playbac...

  • Casual Listener
  • Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify.   I'm looking to disable the haptic function of the notifica...
  • ys20q0bw-_sko
  • Casual Listener
  • 2369 Views
  • 2 replies
  • 2 likes
  • 2369 Views
  • 2 replies
  • 2 likes

How to stop music from starting automatically on launch when connected to car Bluetooth

Hi.When i get in my car, my phone (oneplus 5t) connects to the car's Bluetooth system.In that case, when i launch the app, it starts playing from where i last stopped listening. usually i want to choose a podcast for the drive, not to be startled by ...

  • Visitor
  • Hi. When i get in my car, my phone (oneplus 5t) connects to the car's Bluetooth system. In that case, when i launch the app, it starts playing from where i last stopped listening.   usually ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Car view only works sometimes (Bluetooth, Android)

Most of the times car view does not work for me, sometimes it DOES automatically switch to car view when I connect the two. Can't figure out under what circumstances it works and when it does not.I'm wondering how Spotify knows I'm connecting to a ca...

  • Newbie
  • Most of the times car view does not work for me, sometimes it DOES automatically switch to car view when I connect the two. Can't figure out under what circumstances it works and when it does not. I...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connection Notification when Waze Navigation is Turned Off

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid Version 9Version of Spotify App8.5.4.770 My Question or IssueJust yesterday I started noticing that everytime my phone connects to my car via bluetooth and I use Spotify, S...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android Version 9 Version of Spotify App 8.5.4.770   My Question or Issue Just yesterday I started notici...
  • iorq
  • Regular
  • 56904 Views
  • 53 replies
  • 35 likes
  • 56904 Views
  • 53 replies
  • 35 likes

Unable to play song

PlanPremiumCountryNetherlandsDeviceXiaomi mi a3Operating SystemAndroid 9,android one My Question or IssueI opened spotify using a website then could not play the song. The notice was you found a premium function. I made a screenshot of the song.

  • Casual Listener
  • Plan Premium Country Netherlands Device Xiaomi mi a3 Operating System Android 9,android one   My Question or Issue I opened spotify using a website then could not play the song. The no...
  • Emilia_8
  • Community Legend
  • 834 Views
  • 3 replies
  • 0 likes
  • 834 Views
  • 3 replies
  • 0 likes

Disable Gear S3 Widget from launching Spotify on Android

PlanPremiumCountryUSADeviceSamsung Gear S3 Classic/Samsung Galaxy S8+Operating SystemTizen 4.0.0.4/Android 9.0 My Question or IssueI have the Spotify widget on my gear s3 but throughout the day I'll accidentally scroll through the widgets and since S...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Gear S3 Classic/Samsung Galaxy S8+ Operating System Tizen 4.0.0.4/Android 9.0   My Question or Issue I have the Spotify widget on my gear s3 but...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Sort/Filter no longer available

PlanFreeCountry Device(Samsung Galaxy J7)Operating System(Android 8.1.0) My Question or IssueThe other day I was able to change the order of songs in a playlist, but after Spotify updated I could no longer do it. How do I fix this?

  • Casual Listener
  • Plan Free Country   Device (Samsung Galaxy J7) Operating System (Android 8.1.0)   My Question or Issue The other day I was able to change the order of songs in a playlist, but aft...
  • shredder002
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Local files

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello. I can't add local files to play in Spotify. Adding local files option is not available. Help me.

  • Roadie
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I can't add local files to play in Spotify. Adding local files option is n...
  • osornios
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Spotify stops playback, requires reconnection

I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends experiencing the same issue.

  • Newbie
  • I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends ...
  • 288 Views
  • 0 replies
  • 2 likes
  • 288 Views
  • 0 replies
  • 2 likes

Android/Samsung power management

Spotify was the first but the competition is more than emerging. You need to solve this. I am a premium accountSpotify randomly quits working in my phone. I'm a computer scientist so I know exactly what's happening. It has everything to do with andro...

  • Casual Listener
  • Spotify was the first but the competition is more than emerging. You need to solve this.  I am a premium account Spotify randomly quits working in my phone.  I'm a computer scientist so ...
  • 311 Views
  • 0 replies
  • 0 likes
  • Android
    power management
  • 311 Views
  • 0 replies
  • 0 likes

Why is this app so HORRIBLY SLOW???

PlanPremiumCountryBrazilDeviceMoto X PlayOperating SystemAndroid 7.1.2 Nougat My Question or IssueI can't wrap my head around how HORRIBLE the Android app is. It takes AN ETERNITY to do ANYTHING in it, including playing/pausing songs, downloading, se...

  • Casual Listener
  • Plan Premium Country Brazil Device Moto X Play Operating System Android 7.1.2 Nougat   My Question or Issue I can't wrap my head around how HORRIBLE the Android app is. It takes AN ETE...
  • 354 Views
  • 0 replies
  • 2 likes
  • 354 Views
  • 0 replies
  • 2 likes

I can't share music

PlanPremiumCountryBrazilDeviceXiaomi Redmi 6Operating SystemAndroid Pie My Question or IssueTouching the three dots stops the application and no longer responds

  • Casual Listener
  • Plan Premium Country Brazil Device Xiaomi Redmi 6 Operating System Android Pie   My Question or Issue Touching the three dots stops the application and no longer responds
  • Luan
  • Spotify Star
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Playback will not launch in geolcations where phone is unlocked

PlanFamily PremiumCountryUSDeviceOnePlus 7 Pro Model GM1915Operating SystemAndroid 9Oxygen OS 9.5.11GM31CBSpotify Version 8.5.30.579My Question or IssueI've noticed playback in my car does not function at work or at home. My first thought was low str...

  • Casual Listener
  • Plan Family Premium Country US Device OnePlus 7 Pro Model GM1915 Operating System Android 9 Oxygen OS 9.5.11GM31CB Spotify Version 8.5.30.579 My Question or Issue I've noticed playback in ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes