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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42835 Views
  • 66 replies
  • 25 likes
  • 42835 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878195 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878195 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Waiting for download on new phone

hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...

  • Casual Listener
  • hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...
  • Petya
  • Community Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music Randomly Pausing

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1   My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...
  • Petya
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific songs are not playing

PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...

  • Visitor
  •   Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android)   My Question or Issue I cant play certain songs for no reason there is no error mesage o...
  • Petya
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to **bleep**ing download spotify to my man's phone

I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...

  • Visitor
  •   I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it.  My Qu...
  • Petya
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops every time, my phone turns off

Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....

  • Visitor
  • Dear Spotify-Community,  I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
  • Petya
  • Community Legend
  • 7097 Views
  • 1 replies
  • 0 likes
  • 7097 Views
  • 1 replies
  • 0 likes

Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...
  • Petya
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 450 Views
  • 1 replies
  • 1 likes
  • 450 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Choose widget is gone

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugsPlanPremiumCountrySwedenDevice Operating SystemAndroid Pie My Q...

  • Roadie
  • Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugs😥 Plan Pr...
  • Katerina
  • Spotify Legend
  • 19385 Views
  • 122 replies
  • 9 likes
  • 19385 Views
  • 122 replies
  • 9 likes

Superuser Contribution On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • cg-1995
  • Casual Listener
  • 722 Views
  • 2 replies
  • 0 likes
  • 722 Views
  • 2 replies
  • 0 likes

Solved!! Cannot get stereo audio in Android App

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...

  • Casual Listener
  • I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...
  • cephalicmarble
  • Visitor
  • 7953 Views
  • 6 replies
  • 0 likes
  • Audio Effects
    audio problem
  • 7953 Views
  • 6 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

  • Music Fan
  • Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...
  • StopAfterTrack
  • Casual Listener
  • 550 Views
  • 3 replies
  • 6 likes
  • 550 Views
  • 3 replies
  • 6 likes

Superuser Contribution Sorted liked songs reverse

PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse

  • Casual Listener
  • Plan Premium Country Mexico  Device Sony xa1 Operating System (, Android   My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...
  • Lovanana
  • Casual Listener
  • 1206 Views
  • 3 replies
  • 2 likes
  • 1206 Views
  • 3 replies
  • 2 likes

Album View in Android Auto leads to spinning green circle

When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...

  • Visitor
  • When I try to Browse via Album View in Android Auto I get a spinning green Circle.   Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...
  • 387 Views
  • 0 replies
  • 0 likes
  • album
    android auto
  • 387 Views
  • 0 replies
  • 0 likes

Solved!! Every song stops briefly after 5sec

PlanPremiumCountryThe NetherlandsDeviceAcer Chromebook 15 CB3-532Operating SystemChrome OS My Question or IssueEvery song that's played stops briefly (~1 sec) after about 10 seconds, then the rest of the song continues without problems. Happens with ...

  • Regular
  • Plan Premium Country The Netherlands Device Acer Chromebook 15 CB3-532 Operating System Chrome OS   My Question or Issue Every song that's played stops briefly (~1 sec) after about 10 ...
  • bob17
  • Regular
  • 1001 Views
  • 8 replies
  • 0 likes
  • 1001 Views
  • 8 replies
  • 0 likes

Superuser Contribution Does Spotify use offline files automatically while connected to the Internet?

PlanPremiumCountryPolandOperating SystemAndroid 8.1 My Question or IssueHello,I would like to know if Spotify checks if there is offline music available locally on the phone before it streams it from the Internet?I don't want to generate useless data...

  • Casual Listener
  • Plan Premium Country Poland Operating System Android 8.1   My Question or Issue Hello, I would like to know if Spotify checks if there is offline music available locally on the phone be...
  • gkoryga
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs keep skipping

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

  • Visitor
  • i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas
  • Petya
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A specific song stopped playing at the same point

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9 My Question or IssueMy spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happens if i press 'play'. I have to drag the play point at 2:13 and above for the...

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Galaxy A7 2018 Operating System Android 9   My Question or Issue My spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happen...
  • Petya
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Android
    paused
    Stopped
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps stopping after a few seconds.

FreeCanadaSamsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts at whatever time last song stopped at. I've tried changing my password...

  • Visitor
  • Free Canada Samsung A20   My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at  beginning of song, starts ...
  • Petya
  • Community Legend
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terrible performance on Android

PlanPremiumCountryUSA Device(Samsung Galaxy 8 plus)Operating System(Android 9) My Question or IssueIs anyone experiencing a terrible slowness sometimes using Spotify app in Android? By slowness I mean: search and click on a song to have it played, it...

  • Newbie
  • Plan Premium Country USA   Device (Samsung Galaxy 8 plus) Operating System (Android 9)   My Question or Issue Is anyone experiencing a terrible slowness sometimes using Spot...
  • Petya
  • Community Legend
  • 2931 Views
  • 3 replies
  • 7 likes
  • 2931 Views
  • 3 replies
  • 7 likes

Superuser Contribution Spotify stops screen goes black

Hi all, I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping playing as soons as the screen goes black. I wonder if it follows ...

  • Casual Listener
  • Hi all,   I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping play...
  • Petya
  • Community Legend
  • 5003 Views
  • 7 replies
  • 1 likes
  • 5003 Views
  • 7 replies
  • 1 likes