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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43436 Views
  • 66 replies
  • 25 likes
  • 43436 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878556 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878556 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26540 Views
  • 4 replies
  • 0 likes
  • 26540 Views
  • 4 replies
  • 0 likes

Podcasts no longer remember position after pause

PlanPremiumCountryUSDevicePixel 3Operating SystemAndroid Pie My Question or IssueI've been listening to podcasts for about half a year through the Spotify Android app. Until last week, when I would pause, I could return later and resume the episode w...

  • Newbie
  • Plan Premium Country US Device Pixel 3 Operating System Android Pie   My Question or Issue I've been listening to podcasts for about half a year through the Spotify Android app. Until ...
  • 265 Views
  • 0 replies
  • 2 likes
  • 265 Views
  • 0 replies
  • 2 likes

Não consigo seguir amigos

Não aparece no meu perfil a opção seguir amigos, como faço pra ouvir a playlist de amigos? Alarm disso tenho duas contas e quero ficar apenas com uma delas, o que faço?

  • Visitor
  • Não aparece no meu perfil a opção seguir amigos, como faço pra ouvir a playlist de amigos?  Alarm disso tenho duas contas e quero ficar apenas com uma delas, o que faço?  
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Cant play spotify via bkuetooth

None of the PlanPremium familyCountryAustraliaDeviceGalaxy S8Operating SystemAndroid My Question or Issue I can't stream spotify via Bluetooth to any other devices. It used to work perfectly but for about a month or more now it wont play music. When ...

  • Casual Listener
  • None of the  Plan Premium family Country Australia Device Galaxy S8 Operating System Android   My Question or Issue   I can't stream spotify via Bluetooth to any other devi...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Daily Mix not working [since before new update]

PlanPremiumCountryUK Device(Samsung Galaxy 9) Hi,None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up. It wont work on my Mac desktop app or web playerSamsung GS9IPhone 7 I have tried delte...

  • Regular
  • Plan Premium Country UK   Device (Samsung Galaxy 9)   Hi, None of my daily mixes have been working for a while now, which is annoying since its the main reason i signed up. &nbsp...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Spotify stops casting at 9 seconds of play on Google home hub and also Lenovo smart display

Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've contacted Spotify I've contacted Lenovo and nobody ...

  • Visitor
  • Spotify stops casting after 9 seconds of play from the Google home hub and Lenovo smart display going to Android TV AKA Nvidia Shield. This has been happening for 8 months I've contacted Google I've ...
  • 722 Views
  • 0 replies
  • 0 likes
  • 722 Views
  • 0 replies
  • 0 likes

Faroe Islands

Hey people. So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do find it through chrome, the app store says that spotify isn't avai...

  • Visitor
  • Hey people. 🙂  So i've just gone from a windows phone to a HTC One, and was hoping to once again enjoy spotify, but for some weird reason, i can't find it in the app store, and when i do fin...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Unliked songs/albums reappear in library

PlanPremiumCountryGermanyDevicePixel 3, Desktop, Spotify Web Player in ChromeOperating SystemAndroid 9, Windows 10 My Question or IssueI have noticed a strange behaviour of my spotify: if i like a song/album with the heart and "unlike" it - for examp...

  • Music Fan
  • Plan Premium Country Germany Device Pixel 3, Desktop, Spotify Web Player in Chrome Operating System Android 9, Windows 10   My Question or Issue I have noticed a strange behaviour of m...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Spotify keeps deleting available songs from my playlist even tho I keep adding them back

PlanPremiumCountryUSADeviceSamsung Galaxy 9+ My Question or IssueSongs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep adding some back . I forgot the name of some songs that diqappdisap and I'm very ...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy 9+   My Question or Issue Songs keep disappearing from my playlist even tho I have ' show unavailable songs' turned on and I keep a...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

I can't accsess Daily Mixes through "Made For You" section

My Question or IssueI can't accsess Daily Mixes through "Made For You" section. When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to open any of my 6 Daily Mixes it doesn't work. The cover jus...

  • Community Legend
  • My Question or Issue I can't accsess Daily Mixes through "Made For You" section.  When I search for "Your Daily Mix (genre)" it allows me to see all the playlist made for me. And when I try to...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Song stops in particular moment everytime

PlanPremiumCountry Device Operating SystemAndroid Pie My Question or Issue Spotify stops playing in particular song's particular moment without exception. For example,When I play Post Malone's Goodbye, the song stops at 2:12 everytime I play it. And ...

  • Casual Listener
  • Plan Premium Country   Device   Operating System Android Pie   My Question or Issue   Spotify stops playing in particular song's particular moment without exception. &...
  • 288 Views
  • 0 replies
  • 1 likes
  • 288 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify deleted/unfollowed all my albums!

PlanPremiumCountrygerDeviceMate 10 Pro, Windows 10, WebplayerOperating System My Question or IssueSo with the update that changed the visuals of Spotify (probably 4 or 5 month back) all my albums got deleted.I do NOT mean that my downloads where gone...

  • Casual Listener
  • Plan Premium Country ger Device Mate 10 Pro, Windows 10, Webplayer Operating System     My Question or Issue So with the update that changed the visuals of Spotify (probably 4 or ...
  • Boerny
  • Casual Listener
  • 5249 Views
  • 3 replies
  • 0 likes
  • 5249 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Filtering still plays every song in the playlist

So it's been a month with different bugs and glitches and it is getting tiresome. This time filtering is not working. Even if i filter for a specific song or word it still plays any song in the library when shuffle is activated and the song is ended ...

  • Regular
  • So it's been a month with different bugs and glitches and it is getting tiresome.   This time filtering is not working. Even if i filter for a specific song or word it still plays any song in ...
  • Peter
  • Spotify Legend
  • 4835 Views
  • 4 replies
  • 25 likes
  • 4835 Views
  • 4 replies
  • 25 likes

Superuser Contribution Spotify App stutters when entering an album, going to the 'Your library' tab, or tapping the notific

This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app lags for 3 seconds and then directs me to the albu...

  • Regular
  • This has been happening constantly (at least on Android) since the new Library UI was introduced. Whenever I go to an album from the 'Now Playing' screen (by tapping on the name of the song), the app...
  • Katerina
  • Spotify Legend
  • 822 Views
  • 1 replies
  • 1 likes
  • Android
    Lag
  • 822 Views
  • 1 replies
  • 1 likes

Superuser Contribution App unresponsive in Album and Artist categories in new version of Spotify Premium

Plan: PremiumCountry: USA DeviceMoto e4Operating SystemAndroid My Question or IssueUpdated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive.

  • Casual Listener
  • Plan: Premium Country: USA   Device Moto e4 Operating System Android   My Question or Issue Updated version makes it nearly impossible to listen to tracks under albums and artist c...
  • Katerina
  • Spotify Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • buggy
    laggy
    slow spotify
    Slow to start
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay stopped working

PlanPremiumCountryAustriaDeviceHonor 8Operating SystemEMUI 5.0.1/Android 7.0 My Question or IssueI have startet using Spotify about 2 months ago. About 2 weeks ago i realized that the autoplay feature stopped working. Now both replay options have the...

  • Newbie
  • Plan Premium Country Austria Device Honor 8 Operating System EMUI 5.0.1/Android 7.0   My Question or Issue I have startet using Spotify about 2 months ago. About 2 weeks ago i realized...
  • Katerina
  • Spotify Legend
  • 1087 Views
  • 8 replies
  • 1 likes
  • 1087 Views
  • 8 replies
  • 1 likes

Solved!! 'Add to playlist' page on chosen song not in custom order of playlist page in library

PlanPremiumCountryUKDeviceSamsung Galaxy 8 My Question or IssueIn my library on the page showing all my playlists, I am able to filterthe order in which my playlists are shown. So alphabetical or recentlyplayed etc. Ever since the latest updatehoweve...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy 8     My Question or Issue In my library on the page showing all my playlists, I am able to filter the order in which my playlists ar...
  • originalnorth
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Does Erasing Spotify data deletes everything else there is in Spotify?

PlanPremiumCountryBrazil but speaks english better than a Teacher lolDeviceAndroid 7.0Operating SystemAndroid? My Question or IssueHello! I was about to erase the data from my Spotify when i Saw the warning:THIS WILL DELETE ALL YOUR DATA FROM THE APP...

  • Casual Listener
  •   Plan Premium Country Brazil but speaks english better than a Teacher lol Device Android 7.0 Operating System Android?   My Question or Issue Hello! I was about to erase the dat...
  • Katerina
  • Spotify Legend
  • 1317 Views
  • 3 replies
  • 0 likes
  • 1317 Views
  • 3 replies
  • 0 likes

[CAR] Special characters not shown correctly

Hi there!I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square.From where could this a issue come from?Spotify app, Bluetooth protocol or the VW system?The song ID ishttps://open.spotify.com/...

  • Visitor
  • Hi there! I'm using a S10 coupled via Bluetooth to a VW mediasystem. In the display special characters are shown as square. From where could this a issue come from? Spotify app, Bluetooth protocol...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Sort & Filter playlist on Android

Spotify version 8.5.16.781, Android 8.1.0 According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option is available to me. Has this feature been removed?

  • Music Fan
  • Spotify version 8.5.16.781, Android 8.1.0   According to this Support article, you should be able to sort & filter playlists just like in the desktop client. However, neither option i...
  • Rene01
  • Community Legend
  • 1017 Views
  • 9 replies
  • 0 likes
  • Android
    filter
  • 1017 Views
  • 9 replies
  • 0 likes

How do I play only all my songs (Liked/downloaded) on shuffle?

PlanPremiumCountrySingaporeDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI'm not sure if I'm asking something silly or completely missing the obvious because I used to be able to do this but now I can't. I would like to play all m...

  • Visitor
  • Plan Premium Country Singapore Device Samsung Galaxy 9 Operating System Android   My Question or Issue I'm not sure if I'm asking something silly or completely missing the obvious beca...
  • 565 Views
  • 0 replies
  • 1 likes
  • 565 Views
  • 0 replies
  • 1 likes