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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42869 Views
  • 66 replies
  • 25 likes
  • 42869 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878221 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878221 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26429 Views
  • 4 replies
  • 0 likes
  • 26429 Views
  • 4 replies
  • 0 likes

Superuser Contribution Adroid Interface Different on Family Member's Phone

My husband and I both have Samsung Galaxy S9 phones with the Spotify app. The spotify interface on his phone works very different from mine. When you tap the "library" button on his phone, he is unable to sort by artist, song, etc. See pictures below...

  • Newbie
  • My husband and I both have Samsung Galaxy S9 phones with the Spotify app. The spotify interface on his phone works very different from mine. When you tap the "library" button on his phone, he is unab...
  • Guido
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unwanted pair with PS4

PlanFreeCountryFinland, EUDeviceHuawei P20 LiteOperating SystemAndroid 8.x My Question or IssueWriting this on behalf of my friend who's having very wierd issue.Friend just moved to new apartment which has no wifi and she doesn't keep wifi on 'cos no...

  • Newbie
  • Plan Free Country Finland, EU Device Huawei P20 Lite Operating System Android 8.x   My Question or Issue Writing this on behalf of my friend who's having very wierd issue. Friend just...
  • Guido
  • Spotify Legend
  • 979 Views
  • 1 replies
  • 0 likes
  • 979 Views
  • 1 replies
  • 0 likes

Can you convert music from youtube. I have a Samsung Galaxy A3. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

You tube

Can you download music from youtube to Spotify? And if so how? I have a Sumsung Galaxy A3.

  • Regular
  • Can you download music from youtube to Spotify? And if so how? I have a Sumsung Galaxy A3.
  • Jᴀᴄᴋ
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Spotify automatically switches to my phone when heaphones plugged in

PlanPremiumCountryUSADeviceSamsung Galaxy 10+ My Question or IssueI play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth speaker if I choose. Sometimes I watch youtube videos on my phone and plug h...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10+   My Question or Issue I play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth spea...
  • 546 Views
  • 0 replies
  • 5 likes
  • 546 Views
  • 0 replies
  • 5 likes

Superuser Contribution Offline music disappears / cache repeatedly orphaned.

There's an issue (bug) with offline sync in the current public build of Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache disappears • '0% / waiting for WiFi' appears on all previously download...

  • Newbie
  • There's an issue (bug) with offline sync in the current public build of  Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache d...
  • Guido
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update 8.5.9.53: Play an album in one click / Erase queue

Hi, Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single tap? And also have music stop when the album ends? Thanks!

  • Newbie
  • Hi,   Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single...
  • Guido
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

App doesn't show Instagram story share button

PlanFreeCountryIndiaDeviceOneplus 6TOperating SystemAndorid P My Question or IssueMy spotify app doesn't show instagram stories option in share button of songs. I cannot able to share songs on Instagram stories. Please help.

  • Newbie
  • Plan Free Country India Device Oneplus 6T Operating System Andorid P   My Question or Issue My spotify app doesn't show instagram stories option in share button of songs. I cannot able...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

No Block-Artist Feature

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid PieMy Question or IssueI don't have a block artist feature. Why? What can I do to make it appear?I like to hear the actual charts but these German Hip Hop artists make me mad...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue I don't have a block artist feature. Why? What can I do to make it appear? I lik...
  • 385 Views
  • 0 replies
  • 1 likes
  • artists
    Block
  • 385 Views
  • 0 replies
  • 1 likes

Lock screen issues with Samsung Galaxy S8 when using Spotify

PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid 9.0 Pie My Question or Issue I've recently noticed my S8 has issues with Spotify despite performing a clean install and updating my phone then performing another clean install.I can no...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy S8 Operating System Android 9.0 Pie   My Question or Issue   I've recently noticed my S8 has issues with Spotify despite...
  • 650 Views
  • 0 replies
  • 0 likes
  • 650 Views
  • 0 replies
  • 0 likes

Downloaded podcasts won't start

Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I have uninstalled and reintalled ot numerous times ...

  • Visitor
  • Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

No album art (cover) on spotify v1.2.5.3 on android

PlanFree Operating SystemAndroid Gingerbread My Question or IssueIa currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (gingerbread). Previously, album art show without any problem, but starting 2 mon...

  • Newbie
  • Plan Free   Operating System Android Gingerbread   My Question or Issue Ia currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (ginge...
  • 387 Views
  • 0 replies
  • 0 likes
  • Android
    gingerbread
  • 387 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution If I copy my downloaded songs to a new MicroSD card, do I need to download everything again?

DeviceHuawei Mate 20 LiteOperating System(Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs.But my question is: Do i need to download my downloaded songs again if I copy my files to my new Mi...

  • Newbie
  •     Device Huawei Mate 20 Lite Operating System (Android 8.1.0   Hey everyone!   I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs. But my...
  • Guido
  • Spotify Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • microSD
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many songs has a playlist

PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...

  • Casual Listener
  •   Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo   My Question or Issue How can I know how many songs does a playlist have? I used ...
  • Guido
  • Spotify Legend
  • 2164 Views
  • 2 replies
  • 0 likes
  • 2164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Layout issue

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one. Is this supposed to happen? Now my artist listing...

  • Casual Listener
  • I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one...
  • Guido
  • Spotify Legend
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issues logging in on phone

PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...

  • Newbie
  • Plan Premium Country   Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant seem to log in on the app on my phone. I get the l...
  • Guido
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bug on my Galaxy S10 Spotify App

Bug ReportPlanFreeCountryUKDeviceGalaxy S10+Operating SystemAndroid P My Question or IssueWhen using the app, it works perfectly fine, however, when leaving the app and going back to the app, an add pop-up appears. However, I cannot close this. I can...

  • Regular
  • Bug Report Plan Free Country UK Device Galaxy S10+ Operating System Android P   My Question or Issue When using the app, it works perfectly fine, however, when leaving the app and goi...
  • Guido
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Android Notification

PlanPremiumCountry DeviceLG G7 ThinQOperating SystemAndroid Oreo My Question or Issuewhen i start to listen to song on other device like my pc, it appears on my cellphone a notification showing whats been played, is there any way to disable that?

  • Newbie
  • Plan Premium Country   Device LG G7 ThinQ Operating System Android Oreo   My Question or Issue when i start to listen to song on other device like my pc, it appears on my cellphon...
  • songassistant
  • Composer
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Cant find my sccount to close it

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • songassistant
  • Composer
  • 287 Views
  • 1 replies
  • 0 likes
  • For adroid
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Searching

Family PlanPremiumCountry: Canada DeviceGalaxy S8 My Question or IssueAfter the latest update, i'm unable to search for songs in my playlist. The playlist search bar no longer exists. Just wondering if this is a common issue, if not, how do i fix it?

  • Newbie
  •   Family Plan Premium Country: Canada   Device Galaxy S8   My Question or Issue After the latest update, i'm unable to search for songs in my playlist. The playlist search b...
  • songassistant
  • Composer
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes