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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43088 Views
  • 66 replies
  • 25 likes
  • 43088 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878323 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878323 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26467 Views
  • 4 replies
  • 0 likes
  • 26467 Views
  • 4 replies
  • 0 likes

What do Bass Boost and Surroundsound actually do?

Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they reactive to the music? Meaning they would act diff...

  • Casual Listener
  • Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they...
  • 9767
  • Visitor
  • 1629 Views
  • 3 replies
  • 1 likes
  • bass
    boost
    eq
    surround
    Surroundsound
  • 1629 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can only play podcasts when they are downloaded

Plan PremiumCountry USADevice Pixel 7 ProOperating System Android 14 My Question or Issue I can no longer play podcasts on my phone unless they are downloaded. Sometimes I can start a podcast and it will stop working once I pause it and try to resume...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 7 Pro Operating System Android 14   My Question or Issue   I can no longer play podcasts on my phone unless they are down...
  • Susan_GP
  • Moderator
  • 438 Views
  • 5 replies
  • 0 likes
  • 438 Views
  • 5 replies
  • 0 likes

Superuser Contribution My AI DJ crashed and won't load ever again

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...

  • Newbie
  • This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...
  • OscarDC
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hard crash when trying to share a song while offline

PlanPremiumCountryAmericaDevicePixel 7Operating SystemAndroid My Question or IssueHaving Spotify in offline mode causes the share button to hard crash the app, requiring reopening it and going online to share.

  • Visitor
  • Plan Premium Country America Device Pixel 7 Operating System Android   My Question or Issue Having Spotify in offline mode causes the share button to hard crash the app, requiring reop...
  • Maria
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

LET ALL SPOTIFY USERS HAVE DAYLIST

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does the message "Restarting App. Won't be long." pop up when I open Spotify on my phone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A5Operating SystemAndroid Oreo My Question or IssueWhen I open Spotify on my phone, the message "Restarting App. Won't be long." pops up at bottom of the screen for a few seconds every time, which has b...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy A5 Operating System Android Oreo   My Question or Issue When I open Spotify on my phone, the message "Restarting App. Won't be...
  • Joesoe
  • Visitor
  • 5554 Views
  • 5 replies
  • 0 likes
  • 5554 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I make my background color the same as my profile picture on Spotify android?

How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors are the same as my picture though...

  • Casual Listener
  • How can I make my background color the same as my picture on my android phone? Every time I change my picture different colors, the background is always green. My laptop and iPad's background colors ...
  • yesterdaysarahh
  • Visitor
  • 27847 Views
  • 11 replies
  • 3 likes
  • 27847 Views
  • 11 replies
  • 3 likes

Is it possible to log out from a device remotely?

I have a broken phone in a way that it still can stream Spotify if it's controled by another device, but it's unresponsive/broken. I want to switch to a different device and have offline songs on it, but the old device also has downloaded playlists a...

  • Newbie
  • I have a broken phone in a way that it still can stream Spotify if it's controled by another device, but it's unresponsive/broken. I want to switch to a different device and have offline songs on it,...
  • Bittencourt
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify takes forever to load and stops

Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not my internet or my phone, as if I instead queue a s...

  • Casual Listener
  • Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not...
  • Susan_GP
  • Moderator
  • 1175 Views
  • 3 replies
  • 0 likes
  • 1175 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Don't Play this Song" is gone?

Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the songPremiumMoto Mod

  • Newbie
  • Is the 'Don't Play this song again' function gone? I remember it used to exist, but I can't find it through settings or the three dots menu on the song Premium Moto Mod  
  • lillith11
  • Newbie
  • 8840 Views
  • 6 replies
  • 3 likes
  • 8840 Views
  • 6 replies
  • 3 likes

Superuser Contribution The quality of the sound in my mobile device has lowered, how to fix it?

I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks

  • Casual Listener
  • I'm a premium member and since yesterday the sound quality has gotten worse. I can tell because I tested it with songs I listen to everyday. How can it be fixed? Thanks
  • Ivelina
  • Moderator
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast doesn't play next episode

Every time I finish a podcast episode it plays the previous episode next

  • Visitor
  • Every time I finish a podcast episode it plays the previous episode next
  • Ivelina
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist aren't downloading.

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...

  • Newbie
  • Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...
  • MihailY
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Hey Spotify" feature can't be enabled, asks to check permissions, has permissions already.

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueI've bee trying to use the "Hey Spotify" feature but the option to enable it is not in the in-app settings.The only optioms available are "Microphone perm...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android 11   My Question or Issue I've bee  trying to use the "Hey Spotify" feature but the option to enabl...
  • shivkitty
  • Casual Listener
  • 2102 Views
  • 3 replies
  • 0 likes
  • 2102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stops playing on chromecast when I leave the home

PlanPremiumCountryDenmark DevicePixel 6aOperating SystemAndroid 14 My Question or IssueWhen I leave the home spotify stops playing on chromecast and starts playing on my phone in my pocket. This started a few days ago and have never been an issue bef...

  • Newbie
  •     Plan Premium Country Denmark  Device Pixel 6a Operating System Android 14   My Question or Issue When I leave the home spotify stops playing on chromecast and star...
  • Susan_GP
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to delete my Spotify account

I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue

  • Visitor
  • I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue
  • Susan_GP
  • Moderator
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Blend: Can't manually add songs

Me and a friend are using android, both clients up to date.The friend has premium but I have a free account.They can add add songs manually to blends, while I cannot.Is the expected behavior?It doesn't make sense to make someone pay to add songs manu...

  • Regular
  • Me and a friend are using android, both clients up to date. The friend has premium but I have a free account. They can add add songs manually to blends, while I cannot. Is the expected behavior? ...
  • The-10
  • Regular
  • 2451 Views
  • 11 replies
  • 0 likes
  • 2451 Views
  • 11 replies
  • 0 likes

Superuser Contribution How do I turn off autoplay when connected to a vehicle

When my phone has a Bluetooth connection to a vehicle and open the Spotify app, it will automatically play random music in my library or if I already have podcast paused, the screen will go dark until I hit the back arrow where it will exit out of wh...

  • Visitor
  • When my phone has a Bluetooth connection to a vehicle and open the Spotify app, it will automatically play random music in my library or if I already have podcast paused, the screen will go dark unti...
  • Susan_GP
  • Moderator
  • 1780 Views
  • 1 replies
  • 1 likes
  • 1780 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't play any songs from any playlist. How to solve it?

At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. In settings i turned on the function that makes me a...

  • Visitor
  • At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. I...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes