Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67740 Views
  • 69 replies
  • 26 likes
  • 67740 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28946 Views
  • 5 replies
  • 0 likes
  • 28946 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Spotify doesn't allow playing (last) previous song.

The symbol of playing previous song is grey so can't be used. And also the line of song playing can not be dragged if I want to listen a particular part of song. It is happening with my Spotify but all my friends spotify do not have this issue. I hav...

  • Visitor
  • The symbol of playing previous song is grey so can't be used. And also the line of song playing can not be dragged if I want to listen a particular part of song. It is happening with my Spotify but a...
  • Clarence211
  • Visitor
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kilit ekranında gösterme

PlanÜcretsizÜlkeTürkiye CihazGeneral mobile GM 20İşletim sistemiAndroid 11 Soru veya Sorunum Kilit ekranımda şarkıyı kontrol edememe rağmen şarkı kapağı bozuk bir şekilde duvar kağıdı olarak kilit ekranımda gözüküyor

  • Visitor
  • Plan Ücretsiz Ülke Türkiye   Cihaz General mobile GM 20 İşletim sistemi Android 11   Soru veya Sorunum Kilit ekranımda şarkıyı kontrol edememe rağmen şarkı kapağı bozuk bir şeki...
  • Vasil
  • Moderator
  • 1428 Views
  • 1 replies
  • 0 likes
  • 1428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify remains offline on Wifi

In my Android phone of Samsung, my premiun account remains offline or shows no internet connection available when using it on a Wi-fi even after a successful connection with Wi-fi. The network is working on all other applications except Spotify. Don'...

  • Visitor
  • In my Android phone of Samsung, my premiun account remains offline or shows no internet connection available when using it on a Wi-fi even after a successful connection with Wi-fi. The netw...
  • Vasil
  • Moderator
  • 4166 Views
  • 1 replies
  • 0 likes
  • 4166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect hijacking my volume button, help!

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android 10   My Question or Issue For the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my pho...
  • FisherPric3
  • Regular
  • 1243 Views
  • 3 replies
  • 1 likes
  • Spotify
  • 1243 Views
  • 3 replies
  • 1 likes

Solved!! Why doesn't Spotify take advantage of the real estate on a tablet?

PlanPremiumCountryUnited StatesDeviceSamsung Tab S7 FEOperating SystemAndroid 13 My Question or IssueI'm disappointed by what's displayed on my tablet when using Spotify. The album artwork is tiny even though it could be larger than a CD. There's eno...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Tab S7 FE Operating System Android 13   My Question or Issue I'm disappointed by what's displayed on my tablet when using Spotify...
  • Attikai
  • Casual Listener
  • 513 Views
  • 3 replies
  • 2 likes
  • 513 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify not playing through Google Cast

As of this morning I cannot connect Spotify to my Google home speaker. Other apps connect fine but Spotify won't. I've tried clearing the cache on Spotify, restarting both my android phone and the speaker. Spotify and Google Home are both up to date ...

  • Casual Listener
  • As of this morning I cannot connect Spotify to my Google home speaker. Other apps connect fine but Spotify won't. I've tried clearing the cache on Spotify, restarting both my android phone and the sp...
  • Maria
  • Moderator
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify always deletes my downloaded music no matter what

Hi, I have a playlist with 3500 songs on SpotifyWhen I download this playlist on Spotify for Android, after almost a day, I see that the playlist is out of download mode and the songs are deleted, and I have to download it again, and this happens aga...

  • Newbie
  • Hi, I have a playlist with 3500 songs on Spotify When I download this playlist on Spotify for Android, after almost a day, I see that the playlist is out of download mode and the songs are deleted, ...
  • abull34668
  • Newbie
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't find Spotify in Galaxy apps for my gear sport

PlanPremiumCountry DeviceSamsung gear sport Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using Spotify on my Samsung gear sport for months. Had to reset my watch and just realized that I can't find Spotify in ...

  • Casual Listener
  •   Plan Premium Country   Device Samsung gear sport  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been using Spotify on my S...
  • stephenmariani
  • Casual Listener
  • 7908 Views
  • 18 replies
  • 5 likes
  • 7908 Views
  • 18 replies
  • 5 likes

Superuser Contribution [Closed ongoing issue] Offline changes to playlists disappear when going back online

Hey, An issue is still here after the 8.6.34.749 update but the board has been closed Here's the link https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-back-online/idc-p/5218823#M116314 Thanks !

  • Gig Goer
  • Hey,   An issue is still here after the 8.6.34.749 update but the board has been closed   Here's the link   https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-...
  • Dessi
  • Moderator
  • 7197 Views
  • 64 replies
  • 5 likes
  • 7197 Views
  • 64 replies
  • 5 likes

Superuser Contribution Queue disappearing after closing app

My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.

  • Casual Listener
  • My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.  
  • tulipansie
  • Newbie
  • 1968 Views
  • 6 replies
  • 0 likes
  • 1968 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify crashes while playing

Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.

  • Visitor
  • Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
  • MihailY
  • Moderator
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Scrolling up makes releases disappear [bug report]

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...

20240805_194320.jpg
  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue The Spotify app has a bug when scrolling through the discography. Releases ...
  • Yordan
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution I only have the options create playlist and shared mix und nicht die ai pla

I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.

  • Casual Listener
  • I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.
  • ErnitheSloth
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible de mettre un son a ma playlist

Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non J'ai donc tenter de refaire la même playlist en pensant que c'était que un bug mai...

  • Newbie
  •   Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non 😞  J'ai donc ten...
  • Jean29
  • Visitor
  • 1280 Views
  • 2 replies
  • 0 likes
  • 1280 Views
  • 2 replies
  • 0 likes

Lyrics not in sync between app and other devices.

I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...

  • Casual Listener
  • I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The ...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Notification

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...

  • Casual Listener
  • Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...
  • Eni
  • Moderator
  • 808 Views
  • 6 replies
  • 0 likes
  • 808 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app not loading albums

The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...

  • Casual Listener
  • The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I...
  • kata4
  • Casual Listener
  • 3042 Views
  • 2 replies
  • 0 likes
  • 3042 Views
  • 2 replies
  • 0 likes

Solved!! All (non local files) songs not showing up in all of my playlists

PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...

  • Regular
  • Plan Free   Country UK   Device Samsung Galaxy S9+   My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local...
  • moon_11
  • Regular
  • 440 Views
  • 3 replies
  • 1 likes
  • bug
    local files
    playlist
  • 440 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify is not working on my Android TV. The songs skip after a few seconds

Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...

  • Newbie
  • Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted c...
  • MaximillianFoe
  • Casual Listener
  • 2126 Views
  • 6 replies
  • 4 likes
  • 2126 Views
  • 6 replies
  • 4 likes

Superuser Contribution I can't see ratings on the Spotify app for ANY podcast. I can't rate either

I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them etc. They are simply not there. No ratings, no opti...

  • Newbie
  • I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them ...
  • Dessi
  • Moderator
  • 11684 Views
  • 7 replies
  • 1 likes
  • 11684 Views
  • 7 replies
  • 1 likes