Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62458 Views
  • 68 replies
  • 26 likes
  • 62458 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28537 Views
  • 5 replies
  • 0 likes
  • 28537 Views
  • 5 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

Screenshot_20190426-111046.jpg
  • Visitor
  • Cannot see my queued tracks  
  • user-removed
  • Not applicable
  • 849 Views
  • 1 replies
  • 0 likes
  • Android
    queue
  • 849 Views
  • 1 replies
  • 0 likes

spotify is draining battery S10

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S10Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Galaxy S10 and galaxy watch, in this moment spotify is draining the battery of my phone. I used only 1 hour...

  • Casual Listener
  • Plan Premium Country Costa Rica Device Samsung Galaxy S10 Operating System   android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Galaxy S10 and ga...
  • 504 Views
  • 0 replies
  • 1 likes
  • 504 Views
  • 0 replies
  • 1 likes

New format

Plan PremiumCountryUSAOperating System My Question or IssueThe new format is complicated. Cant find downloaded artist unless you're following them, some songs wont come up in searches but can be found going through library playlists, cant search all ...

  • Newbie
  • Plan  Premium Country USA Operating System     My Question or Issue The new format is complicated. Cant find downloaded artist unless you're following them, some songs wont com...
  • 988 Views
  • 0 replies
  • 0 likes
  • Android
    new format
  • 988 Views
  • 0 replies
  • 0 likes

Spotify is closing automatically - Spotify schließt sich automatisch (Android)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8+Operating SystemAndroid Pie 9.0 My Question or IssueHello,since few days the app is closing automatically in background.I start spotify, going into any other app and after 1-5 minutes (it's random) sto...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S8+ Operating System Android Pie 9.0   My Question or Issue Hello, since few days the app is closing automatically in background. I...
  • VatriXxX
  • Music Fan
  • 10630 Views
  • 2 replies
  • 0 likes
  • 10630 Views
  • 2 replies
  • 0 likes

Songs shared from Release Radar can't be opened in-app

Plan: PremiumCountry: USADevice: Pixel 2 XLOperating System: Android 9.0My Question or Issue:When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, instead of the song's page in the app. This also happens the o...

  • Casual Listener
  • Plan: Premium Country: USA Device: Pixel 2 XL Operating System: Android 9.0 My Question or Issue: When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, i...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Songs stop playing???

PlanPremiumGalaxy s10 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter the recent app update and after awhile of playing music either in my library which is downloaded or a playlist that isn't downloaded it random...

  • Newbie
  • Plan Premium Galaxy s10 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After the recent app update and after awhile of playing music either in m...
  • ahsubaby
  • Newbie
  • 1823 Views
  • 2 replies
  • 0 likes
  • 1823 Views
  • 2 replies
  • 0 likes

Solved!! Disable annoying music videos

How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I just want music while I work out or drive.

  • Casual Listener
  •   How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I j...
  • douglar02
  • Casual Listener
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes

Download Does Not Work (Singapore)

PlanPremiumCountrySingaporeDeviceBlackBerry KEY2Operating SystemAndroid 8.1 My Question or IssueIs the server down for Singapore? I noticed that my songs are not downloaded to my device even though I am on Premium. I only have 500 songs and 2 devices...

  • Newbie
  • Plan Premium Country Singapore Device BlackBerry KEY2 Operating System Android 8.1    My Question or Issue Is the server down for Singapore? I noticed that my songs are not d...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Button for saving / removing from library has disappeared

Plan PremiumCountry Finland Device: severalOperating SystemAndroid 7My Question or IssueOn recent update, button for adding song to library / removing from library has disappeared from android spotify. Please add it back ASAP.

  • Regular
  • Plan Premium Country Finland   Device: several Operating System Android 7 My Question or Issue On recent update, button for adding song to library / removing from library has disap...
  • catiemagee
  • Casual Listener
  • 747 Views
  • 3 replies
  • 0 likes
  • 747 Views
  • 3 replies
  • 0 likes

Cant listen to songs on playlist even though i have them downloaded

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt reconize them as those songs and i cant accses local f...

  • Casual Listener
  • I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt rec...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

"Liking" a song on android no longer adds to "Saved" on desktop

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueSince they updated the android app, whenevr I "Like" a song on my android phone it is added to my "Liked Songs" playlist. However, when I go to my win...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Since they updated the android app, whenevr I "Like" a song on my and...
  • SpaceJesus
  • Casual Listener
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes

Podcast problems

PlanFreeCountryUSDeviceSamsung Galaxy 9, Windows PCOperating SystemDon't know/not relevant My Question or IssueI'm having trouble playing History of Rome podcast episodes. I checked and I don't have a problem with Revolutions episodes and the issue p...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy 9, Windows PC Operating System Don't know/not relevant   My Question or Issue I'm having trouble playing History of Rome podcast episodes. I ...
  • Philistine88
  • Casual Listener
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...
  • sodap0p53
  • Casual Listener
  • 1921 Views
  • 3 replies
  • 0 likes
  • 1921 Views
  • 3 replies
  • 0 likes

Current listening device changes when i press the Next music button

PlanPremiumCountryBrazilDeviceMotorola Z2 PlayOperating SystemAndroid 8.0.0 My Question or IssueWhile I'm listening on my PC using the windows client and use the lock screen or the notification bar controls to skip the current playing song, sometimes...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Z2 Play Operating System Android 8.0.0   My Question or Issue While I'm listening on my PC using the windows client and use the lock screen ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify just overall bugging?

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering problem after problem. Spotify doesn't even connect...

  • Newbie
  • So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering ...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

External Storage Not Showing Up

PlaPremiumCountryUnited statesDeviceGalaxy s7 edgeOperating SystemAndroid My Question or IssueMy external storage has 64 gb on it so it has plenty of room for music. I know it works fine because i have apps and pictures saved on it, but spotify isnt ...

  • Newbie
  •   PlaPremium Country United states Device Galaxy s7 edge Operating System Android     My Question or Issue My external storage has 64 gb on it so it has plenty of room for m...
  • 618 Views
  • 0 replies
  • 0 likes
  • 618 Views
  • 0 replies
  • 0 likes

Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

  • Newbie
  •   Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...
  • 1345 Views
  • 0 replies
  • 4 likes
  • Behind the lyrics
    Genius
    sucks
  • 1345 Views
  • 0 replies
  • 4 likes

Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

  • Casual Listener
  •   Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...
  • Palix
  • Casual Listener
  • 913 Views
  • 1 replies
  • 1 likes
  • 913 Views
  • 1 replies
  • 1 likes

Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

  • Casual Listener
  • Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...
  • offgirl
  • Casual Listener
  • 1025 Views
  • 4 replies
  • 1 likes
  • 1025 Views
  • 4 replies
  • 1 likes

Bluetooth audio connected but not playing

PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...

  • Regular
  •   Plan Free Country US   Device Moto Z Droid Play Operating System Android 8.0.0   My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
  • krbroadfoot
  • Regular
  • 29420 Views
  • 9 replies
  • 10 likes
  • bluetooth
    Car
    connection
    Streaming Issue
  • 29420 Views
  • 9 replies
  • 10 likes