Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52157 Views
  • 67 replies
  • 25 likes
  • 52157 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882257 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882257 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27496 Views
  • 4 replies
  • 0 likes
  • 27496 Views
  • 4 replies
  • 0 likes

Daily Mix is not loading new songs

PlanPremiumCountryBrasilDeviceMotorola G5SOperating SystemAndroid My Question or IssueMy Daily mix playlist are not loading new songs as I'm listening, when the last song end it start all over again. What to do?

  • Newbie
  • Plan Premium Country Brasil Device Motorola G5S Operating System Android   My Question or Issue My Daily mix playlist are not loading new songs as I'm listening, when the last song end...
  • sonoflife
  • Music Fan
  • 424 Views
  • 1 replies
  • 2 likes
  • 424 Views
  • 1 replies
  • 2 likes

How to listen to an album (UNshuffled) on Android ?

Hello,I'm new to spotify, got a premium (family) account but I don't understand at all how this app works.When I select an album, the only choice I have is "shuffle play" (which I hate, never use and even find disrepectful towards artists). If I "div...

  • Newbie
  • Hello, I'm new to spotify, got a premium (family) account but I don't understand at all how this app works. When I select an album, the only choice I have is "shuffle play" (which I hate, never use...
  • 636 Views
  • 0 replies
  • 0 likes
  • 636 Views
  • 0 replies
  • 0 likes

Spotify app is not on Galaxy Watch store...

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 9, Gear S2)Operating System(Android Oreo) My Question or IssueThe Spotify App is not downloadable or even possible to be found via link. And do not link me to the supposedly fixed link BECAUSE IT I...

  • Newbie
  • Plan Premium Country United States Device (Samsung Galaxy 9, Gear S2) Operating System (Android Oreo)   My Question or Issue The Spotify App is not downloadable or even possible t...
  • 673 Views
  • 0 replies
  • 4 likes
  • Galaxy Watch
    Gear S2
  • 673 Views
  • 0 replies
  • 4 likes

Algorithm is useless. No variation.

PlanPremiumCountryswedenDeviceOneplus3tOperating Systemoxygen My Question or IssueI have problems with lack of variation. The same songs keep coming back over and over. This is true for the weekly discover-list as well as any playlist-radio. It keeps...

  • Newbie
  • Plan Premium Country sweden Device Oneplus3t Operating System oxygen   My Question or Issue I have problems with lack of variation. The same songs keep coming back over and over. This ...
  • 485 Views
  • 0 replies
  • 8 likes
  • 485 Views
  • 0 replies
  • 8 likes

Cannot play local files on my phone

PlanPremiumCountryUSADeviceSamsung Galaxy S8+Operating SystemWindows 10 My Question or IssueSo I can listen local files just fine on my PC, but my phone just will not under any circumstance play local file on my phone. I used to be able to do this no...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8+ Operating System Windows 10   My Question or Issue So I can listen local files just fine on my PC, but my phone just will not under a...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Optimize Spotify for Smaller Screens

PlanPremiumCountryPhilippinesDeviceKospet HopeOperating SystemAndroid 7.1 My Question or IssueKospet Hope Smartwatch is running a full version of Android and has a screen resolution of 400x400. Does Spotify has a version that is optimized for low res...

  • Newbie
  • Plan Premium Country Philippines Device Kospet Hope Operating System Android 7.1   My Question or Issue Kospet Hope Smartwatch is running a full version of Android and has a screen res...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Pioneer unstable spotify link

Plan PremiumCountry CanadaDevicep20 proOperating SystemAndroid Oreo My Question or IssueI own a pioneer car radio bluetooth with spotify. Firmware updated to latest version. 6900bt.There is issue with the spotify app. I can easily listen to music in ...

  • Newbie
  • Plan Premium Country Canada Device p20 pro Operating System Android Oreo   My Question or Issue I own a pioneer car radio bluetooth with spotify. Firmware updated to latest ver...
  • TerminalCityNZ
  • Regular
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Interface issue

CountryMéxicoDeviceZTE blade a510Operating SystemAndroid 6PlanFamiliar My Question or IssueI have create a new account and my interface is changed, other friends have the normal interface, and my old acount chage too, how can return to the old interf...

  • Newbie
  •   Country México Device ZTE blade a510 Operating System Android 6 Plan Familiar     My Question or Issue I have create a new account and my interface is changed, other frie...
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Samsung s10 using earbud keeps pausing

Free subscriptionDeviceS10 using earbuds My Question or IssueSpotify keeps pausing when in my pocket with screen locked and case covering screen. No other apps playing music or audio books do this. It is a Spotify issue or setting I need help with.

  • Casual Listener
  • Free subscription Device S10 using earbuds     My Question or Issue Spotify keeps pausing when in my pocket with screen locked and case covering screen. No other apps playing music or...
  • LGChammer
  • Newbie
  • 24934 Views
  • 14 replies
  • 21 likes
  • 24934 Views
  • 14 replies
  • 21 likes

No puedo compartir en instagram stories

Hola, en mi spotify no me aparece la opcion de compartir por instagram stories, tengo la version 8.5.1.734 y de instagram 88.0.0.14.99 y tengo Android 8.Por favor si alguien puede ayudar, gracias!

  • Newbie
  • Hola, en mi spotify no me aparece la opcion de compartir por instagram stories, tengo la version 8.5.1.734  y de instagram 88.0.0.14.99 y tengo Android 8. Por favor si alguien puede ayudar, gra...
  • 916 Views
  • 0 replies
  • 1 likes
  • 916 Views
  • 0 replies
  • 1 likes

No more 'songs' option in library

Under my 'your library' on my phone there is no 'songs' option anymore. There is only 'playlists, artists and albums'. The only option that has most of my sons is 'liked songs'. However when I save and download a new album, the music does not always ...

  • Newbie
  • Under my 'your library' on my phone there is no 'songs' option anymore. There is only 'playlists, artists and albums'. The only option that has most of my sons is 'liked songs'. However when I save a...
  • Barny1
  • Newbie
  • 1082 Views
  • 1 replies
  • 8 likes
  • 1082 Views
  • 1 replies
  • 8 likes

Can't Find Some Songs on Liked Songs

PlanPremiumCountryTurkeyDeviceLG G4cOperating SystemAndroid 6.0 My Question or IssueI can't find some songs on my ''Liked Songs'' playlist by using ''Find in Liked Songs''. I tried to re-add those songs to my playlist but I still can't find. I can fi...

  • Casual Listener
  • Plan Premium Country Turkey Device LG G4c Operating System Android 6.0   My Question or Issue I can't find some songs on my ''Liked Songs'' playlist by using ''Find in Liked Songs''. I...
  • 12dec
  • Casual Listener
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on mobile is way too slow

PlanPremiumCountryIsrael Device(Xiaomi Redmi note 5Operating SystemAndroid Oreo My Question: Having a really hard time with the app on mobile lately. Since 3 days ago I started to experience some really long loading times, it can either be when I swi...

  • Casual Listener
  • Plan Premium Country Israel  Device (Xiaomi Redmi note 5 Operating System Android Oreo   My Question:    Having a really hard time with the app on mobile lately. S...
  • t3685
  • Regular
  • 62128 Views
  • 6 replies
  • 12 likes
  • 62128 Views
  • 6 replies
  • 12 likes

Playlist Search and Playback

PlanPremiumCountryUKDeviceSamsung S10+Operating SystemAndroid 9 Pie My Question or Issue See image for issue as copy and paste doesn't work with this box.

Screenshot_20190412-121426_One UI Home.jpg
  • Newbie
  • Plan Premium Country UK Device Samsung S10+ Operating System Android 9 Pie   My Question or Issue   See image for issue as copy and paste doesn't work with this box.   ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Music skipping

My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music.PlanPremium

  • Casual Listener
  • My music just randomly skips after maybe 30 seconds . Almost like it's scanning through my music. Plan Premium  
  • catricenichole
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Ready aim fire imagine dragon not avalible for listen or download??

Ready aim fire is my favorite song and I tried to find it on spotify and it gave me this is there a way to fix this or is it there for a reason

  • Newbie
  •   Ready aim fire is my favorite song and I tried to find it on spotify and it gave me this is there a way to fix this or is it there for a reason
  • 1442 Views
  • 0 replies
  • 0 likes
  • 1442 Views
  • 0 replies
  • 0 likes

Lag on s10+

PlanPremiumCountryNADeviceSamsung s10+Operating SystemAndroid PieMy Question or IssueAfter recent update closing out of the app there is a visible lag animation. While using the app also sometimes make closing other apps a lag animation.

  • Newbie
  • Plan Premium Country NA Device Samsung s10+ Operating System Android Pie My Question or Issue After recent update closing out of the app there is a visible lag animation. While using th...
  • Nico
  • Community Legend
  • 1135 Views
  • 1 replies
  • 0 likes
  • Android Pie
    S10
  • 1135 Views
  • 1 replies
  • 0 likes

Instagram Stories Spotify link doesn't link to correct song shared

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S8+Operating SystemAndroid 9 Pie My Question or Issue1. Shared a song on instagram story via share button within the Spotify app2. Other instagram users clicking on 'listen on spotify' on my story doesn...

  • Newbie
  • Plan Premium Country Malaysia   Device Samsung Galaxy S8+ Operating System Android 9 Pie   My Question or Issue 1. Shared a song on instagram story via share button within the Sp...
  • 1067 Views
  • 0 replies
  • 3 likes
  • 1067 Views
  • 0 replies
  • 3 likes

Sharing to Instagram Story Not Working

I cant share my songs to my instagram stories and my spotify is updated and also my instagramPlanPremiumCountryChileDeviceSamsung galaxy j8Operating SystemAndroid OreoMy Question or IssueWhy i cant do it?

  • Newbie
  • I cant share my songs to my instagram stories and my spotify is updated and also my instagram Plan Premium Country Chile Device Samsung galaxy j8 Operating System Android Oreo My Questi...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Shuffle play is not random

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryLithuaniaDeviceHuawei P20Operating SystemAndroid Oreo My Question or IssueWhenever I press "Shuffle play" on my creat...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Lithuania Device Huawei P20 Operating System Android&...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes