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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43108 Views
  • 66 replies
  • 25 likes
  • 43108 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878331 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878331 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26472 Views
  • 4 replies
  • 0 likes
  • 26472 Views
  • 4 replies
  • 0 likes

Urgent - Serious crashing on every time

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S10 Plus Operating System Android 9.0 My Question or IssueEvery time I open Spotify I tried to back / Next / Pause / Resume always will crash showing Spotify isn't response, what happen on this issue ! ...

  • Visitor
  • Plan Premium Country Malaysia   Device Samsung Galaxy S10 Plus   Operating System  Android 9.0    My Question or Issue Every time I open Spotify I tried to back /...
  • Jessica198930
  • Visitor
  • 663 Views
  • 1 replies
  • 0 likes
  • Android 9
    Android Pie
    S10
    s10 plus
  • 663 Views
  • 1 replies
  • 0 likes

how many android mobile connected

how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)
  • Mantisentil
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 345 Views
  • 1 replies
  • 0 likes

Remove 'Your heavy rotation' in Android Auto

PlanPremium FamilyDevicePixel XLOperating SystemAndroid 9 My Question or IssueIs it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android Auto?I'm using Pixel XL in my car and all works great, but since late l...

  • Visitor
  • Plan Premium Family Device Pixel XL Operating System Android 9   My Question or Issue Is it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android...
  • 853 Views
  • 0 replies
  • 4 likes
  • 853 Views
  • 0 replies
  • 4 likes

Solved!! Samsung galaxy watch issue

Hi, Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter. This started after I downloaded the offline content. It is very annoying and also disturbs me at work as well as drains t...

  • Regular
  • Hi,   Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter.   This started after I downloaded the offlin...
  • stephen12345
  • Regular
  • 13301 Views
  • 44 replies
  • 13 likes
  • 13301 Views
  • 44 replies
  • 13 likes

Random stopping and not changing songs through Bluetooth.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy note 9Operating System My Question or IssueEvery once in a while I'll be listing to music and it will just stop and close the app. Or It the music will just stop and not close the app. Another probl...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy note 9 Operating System   My Question or Issue Every once in a while I'll be listing to music and it will just stop and ...
  • Mantisentil
  • Community Legend
  • 611 Views
  • 1 replies
  • 2 likes
  • 611 Views
  • 1 replies
  • 2 likes

Back / forward button not working

PlanPremiumCountryGermanyDeviceSamsung s8+Operating SystemLatest Android 9 My Question or Issue Hi , since the last Android update , the for/back button on Lockscreen Inst working same for Bluetooth controlls. Already tried reinstalling.Thanks in adv...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung s8+ Operating System Latest Android 9   My Question or Issue   Hi , since the last Android update , the for/back button on Loc...
  • Mantisentil
  • Community Legend
  • 1556 Views
  • 1 replies
  • 1 likes
  • 1556 Views
  • 1 replies
  • 1 likes

Controller not working on lockscreen

PlanPremiumCountryUSADeviceGalaxy S9+Operating SystemAndroid Pie My Question or IssueI just got this phone, upgrading from the galaxy s7. I can't change the music using any controller when the phone is locked. I have never had an issue with this befo...

  • Visitor
  •   Plan Premium Country USA Device Galaxy S9+ Operating System Android Pie   My Question or Issue I just got this phone, upgrading from the galaxy s7. I can't change the music usi...
  • Mantisentil
  • Community Legend
  • 1071 Views
  • 1 replies
  • 1 likes
  • 1071 Views
  • 1 replies
  • 1 likes

All Playlists in Shuffle Mode

PlanFreeCountryGermany DeviceHuawei P20 and Samsung Galaxy J7Operating SystemAndroid 8.0 My Question or IssueToday I noticed that all my own and other Playlists only can be played in Shuffle Mode, further I can't Skip a Song forward or backwards. Is ...

  • Regular
  • Plan Free Country Germany  Device Huawei P20 and Samsung Galaxy J7 Operating System Android 8.0   My Question or Issue Today I noticed that all my own and other Playlists only can...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

application on s9+ is extremely unstable

PlanPremiumCountrySpainDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueGood Morning,I have a galaxy s9 + updated to Android 9. And since the last update the application is extremely unstable, forcing me to close it completely on ...

  • Newbie
  • Plan Premium Country Spain Device Samsung Galaxy 9+ Operating System Android 9   My Question or Issue Good Morning, I have a galaxy s9 + updated to Android 9. And since the last updat...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Repeat button not available

I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India.PlanFreeCountry IndiaDeviceSamsungOperating SystemAndroid My Question or Issue Cant locate repeat or shuffle buttons and yes, I have checked t...

  • Casual Listener
  • I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India. Plan Free Country  India Device Samsung Operating System Android   My ...
  • Spooner82
  • Regular
  • 635 Views
  • 5 replies
  • 0 likes
  • 635 Views
  • 5 replies
  • 0 likes

When downloading Podcasts it just downloads forever.

I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever. PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Phone My Q...

  • Visitor
  • I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever.  Plan Premium Country ...
  • 330 Views
  • 0 replies
  • 1 likes
  • 330 Views
  • 0 replies
  • 1 likes

Not able to find spotify on Galaxy watch in singapore

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueHiI recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it says and advertises that it is compatible. Any help on this will be much appre...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Watch   My Question or Issue Hi I recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it...
  • Aziona
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

¿A dónde van las canciones a las que les pones pulgar arriba?

My Question or IssueEstaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún lado, ni siquiera en el historial y esto ya me ha pa...

  • Visitor
  • My Question or Issue Estaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún...
  • 709 Views
  • 0 replies
  • 1 likes
  • 709 Views
  • 0 replies
  • 1 likes

How do I remove recently played playlist?

So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove the playlist, is there a way on how to do it?

  • Casual Listener
  • So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove t...
  • 2511 Views
  • 0 replies
  • 5 likes
  • 2511 Views
  • 0 replies
  • 5 likes

Ajuda com downloads.

Quando vou tentar baixar alguma música, para ouvir incline, aparece a mensagem "O download parou pôr que não há espaço no dispositivo." Sendo que tenho 15GB livres no SD. Que é o meu local de armazenamento. Alguém pode me ajudar? É também não consigo...

  • Visitor
  • Quando vou tentar baixar alguma música, para ouvir incline, aparece a mensagem "O download parou pôr que não há espaço no dispositivo." Sendo que tenho 15GB livres no SD. Que é o meu local de armazen...
  • Bittencourt
  • Spotify Star
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

My Music glitches

Recently the Spotify app on my Android phone has been acting up. First, when I hit "My Albums" in My Music, I see the rotating circle loading icon indefinitely. It never loads. Second, when I go to "My Artists," almost all of the artists that were th...

  • Casual Listener
  • Recently the Spotify app on my Android phone has been acting up.   First, when I hit "My Albums" in My Music, I see the rotating circle loading icon indefinitely.  It never loads.  ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

All albums not appearing

PlanPremiumCountryIndia DeviceMoto g5 plusOperating SystemAndroid Oreo My Question or IssueAfter the new update on March 2019, the song tab is not appearing in Spotify mobile. Also when I am not downloading all the songs from an album it is not showi...

  • Visitor
  • Plan Premium Country India   Device Moto g5 plus Operating System Android Oreo   My Question or Issue After the new update on March 2019, the song tab is not appearing in Sp...
  • Mantisentil
  • Community Legend
  • 4557 Views
  • 1 replies
  • 0 likes
  • 4557 Views
  • 1 replies
  • 0 likes

Cannot see Grouped Echo devices

I'm using Premium in the US on a Samsung Galaxy S9 with Android Pie (9) . Up until today had no difficulty connecting to an Echo speaker group via Amazon Alexa. There are 3 devices on this group. It previously appeared in my "devices available" as th...

  • Visitor
  • I'm using Premium in the US on a Samsung Galaxy S9 with Android Pie (9) . Up until today had no difficulty connecting to an Echo speaker group via Amazon Alexa. There are 3 devices on this group. It ...
  • 1357 Views
  • 0 replies
  • 10 likes
  • 1357 Views
  • 0 replies
  • 10 likes

Solved!!Superuser Contribution Can't sync local files

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0, Windows 10 Pro My Question or IssueI can't sync local files on my PC to my Android phone.In the Android app, local songs are grayed out in mixed playlists and only non-local files are dow...

  • Casual Listener
  • ...haring. I allowed Spotify.exe through the Windows Firewall. I disabled Windows Firewall completely for Public, Private and Domain networks. I disabled my Antivirus (Avast). I restarted Spotify a...
  • digger5150
  • Music Fan
  • 6055 Views
  • 3 replies
  • 1 likes
  • 6055 Views
  • 3 replies
  • 1 likes

Spotify randomly opening on phone

PlanPremiumCountryUnited States DeviceSamsung Galaxy 9 My Question or Issue For the past several weeks my Spotify app randomly opens on my phone. I have gone to the settings and turned off anything that might be opening it automatically, but it still...

  • Visitor
  • Plan Premium Country United States  Device Samsung Galaxy 9     My Question or Issue  For the past several weeks my Spotify app randomly opens on my phone. I have gone to...
  • 540 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
    randomly opening
  • 540 Views
  • 0 replies
  • 0 likes