Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47303 Views
  • 66 replies
  • 25 likes
  • 47303 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880102 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880102 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26875 Views
  • 4 replies
  • 0 likes
  • 26875 Views
  • 4 replies
  • 0 likes

App should use internal cache to display home and library views

PlanPremiumCountry FranceDeviceMoto G5 plus, Pixel 3Operating SystemAndroid 6, 7, 8, 9 My Question or IssueI have been using Spotify on Android for several years on several devices. All of them have had the same issue : when starting the app , the ap...

  • Newbie
  • Plan Premium Country  France Device Moto G5 plus, Pixel 3 Operating System Android 6, 7, 8, 9   My Question or Issue I have been using Spotify on Android for several years on seve...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Sound is too low

I want to increase the sound of the volume... Im at max and it sound very quiet... And im not talking about increasing the freakin bass... I listen to punk rock and metal... The apps is clearly not meant to listen to this type of music... I want loud...

  • Casual Listener
  •   I want to increase the sound of the volume... Im at max and it sound very quiet... And im not talking about increasing the freakin bass... I listen to punk rock and metal... The apps is clear...
  • Yngkush420
  • Music Fan
  • 5509 Views
  • 4 replies
  • 4 likes
  • 5509 Views
  • 4 replies
  • 4 likes

Solved!! Add Follow playlist as your own

PlanPremiumCountry SwedenDeviceSamsung S7 EdgeOperating SystemAndroid 8.0 My Question or Issue If I follow a playlist and want to add it as my own so I can customize and add music, how do I do it?

  • Regular
  • Plan Premium Country  Sweden Device Samsung S7 Edge Operating System Android 8.0   My Question or Issue  If I follow a playlist and want to add it as my own so I can customiz...
  • antin85
  • Regular
  • 542 Views
  • 4 replies
  • 0 likes
  • 542 Views
  • 4 replies
  • 0 likes

Lockscreen Album Art

For 3 YEARS I have patiently waited for Spotify to add a feature to disable the fact that the album art replaces your wallpaper. Some albums have explicit art and generally, I'd rather have my original wallpaper. Google Play Music has had it for year...

  • Newbie
  •   For 3 YEARS I have patiently waited for Spotify to add a feature to disable the fact that the album art replaces your wallpaper. Some albums have explicit art and generally, I'd rather have m...
  • 1067 Views
  • 0 replies
  • 15 likes
  • 1067 Views
  • 0 replies
  • 15 likes

App don't acess menu and crashing

PlanPremiumCountryBrazilDeviceMoto G 4 Play Operating SystemAndroid 7.1.1 Hi, guys. I have a problem with the app, is basically:When I click in a menu for open, the app don't open the Menu and after it closes alone. I've reinstalled, but the problem ...

  • Visitor
  • Plan Premium Country Brazil Device Moto G 4 Play  Operating System Android 7.1.1   Hi, guys. I have a problem with the app, is basically: When I click in a menu for open, the app ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Extremely long menu load times and random crashes

PlanPremiumCountryUSADeviceLG V30Operating SystemAndroid 8.0 My Question or Issue Ever since yesterday the app on my android phone has been extremely buggy. Taking a long time to start songs back up after pausing, menus take an extremely long time to...

  • Music Fan
  • Plan Premium Country USA Device LG V30 Operating System Android 8.0   My Question or Issue  Ever since yesterday the app on my android phone has been extremely buggy. Taking a lon...
  • Frosternal
  • Music Fan
  • 690 Views
  • 6 replies
  • 0 likes
  • 690 Views
  • 6 replies
  • 0 likes

Screen rotate not working

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify Version8.4.88.150 My Question or IssueSpotify will rotate in all settings except the playback viewing mode (where the album cover is shown). I've downloaded t...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify Version 8.4.88.150  My Question or Issue Spotify will rotate in all settings except...
  • 1483 Views
  • 0 replies
  • 25 likes
  • 1483 Views
  • 0 replies
  • 25 likes

I just see a bar in my huawei honor 8x i want to see all the lockscreen with my music.

PlanPremiumCountry ColombiqDevice Huawei Honor 8xOperating SystemAndroid oreo 8.1 My Question or Issue I want to see the entire lockscreen the music i am listening, it shows just a bar a little bar and i want to see the entire lockscreen with the mus...

  • Newbie
  • Plan Premium Country  Colombiq Device  Huawei  Honor 8x Operating System Android oreo 8.1    My Question or Issue  I want to see the entire lockscreen the musi...
  • 649 Views
  • 0 replies
  • 2 likes
  • lockscreen
    Lockscreen control
  • 649 Views
  • 0 replies
  • 2 likes

Hacked account

PlanPremiumCountry ItalyDeviceRedmi Note 4Operating System Androdi 7.0 NRD90M My Question or Issue Hello, So my account as been hacked left and right and they had to re-set my subscription with consequent loss of downloaded songs. In reading other to...

  • Regular
  • Plan Premium Country  Italy Device Redmi Note 4 Operating System   Androdi 7.0 NRD90M  My Question or Issue   Hello,  So my account as been hacked left and right ...
  • Loxer
  • Community Legend
  • 668 Views
  • 9 replies
  • 0 likes
  • 668 Views
  • 9 replies
  • 0 likes

Playing in offline mode

PlanPremiumCountryBrazil DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssueI'm in offline mode and I search for some artist I have plenty of musics downloaded and I hit play on the first song of the list found.When the first song e...

  • Newbie
  • Plan Premium Country Brazil   Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue I'm in offline mode and I search for some artist I have plenty of musics ...
  • Loxer
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Daily mix and Radios

PlanPremiumCountryPhilippines DeviceXiaomi Mi A2Operating SystemAndroid My Question or IssueHello, when I'm listening to my daily mix and it reaches the end of the list, it does not keep loading songs, why is this fault?

  • Newbie
  • Plan Premium Country Philippines   Device Xiaomi Mi A2 Operating System Android   My Question or Issue Hello, when I'm listening to my daily mix and it reaches the end of the lis...
  • Loxer
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Playlists

DeviceXiaomi Redmi s2Operating SystemAndroid Oreo My Question or IssueI really have a weird Issue with my Spotify, i made my own playlist a couple of weeks ago but can't seem to add it as a short cut on my home screen all the other ( not self created...

  • Newbie
  • Device Xiaomi Redmi s2 Operating System Android Oreo   My Question or Issue I really have a weird Issue with my Spotify,  i made my own playlist a couple of weeks ago b...
  • Loxer
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

What happen to local files if premium plan runs out?

PlanFreeOperating SystemAndroid Oreo My Question or IssueHey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I am desperate to play my loal music on android with spotify. Thats why I probadl...

  • Newbie
  • Plan Free Operating System Android Oreo   My Question or Issue Hey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I a...
  • Loxer
  • Community Legend
  • 1156 Views
  • 1 replies
  • 0 likes
  • 1156 Views
  • 1 replies
  • 0 likes

Why do random songs star playing in my play list?

Plan: Free Country: Lithuania Device: (Huawei P20) Operating System: (Android Oreo) My Question or Issue: Whenever I play a playlist of mine on my phone, after the 1st song some wierd azz songs start playing that I never listened nor heard of. For ex...

  • Casual Listener
  • Plan: Free Country: Lithuania Device: (Huawei P20) Operating System: (Android Oreo) My Question or Issue: Whenever I play a playlist of mine on my ph...
  • Loxer
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • what
  • 353 Views
  • 1 replies
  • 0 likes

Arrange songs within a playlist gone with update?

I noticed today that I can no longer arrange songs in whatever order I choose within a playlist with my Android tablet. It seems like an important feature to lose & can I have it back in the next update? Thanks in advance.

  • Newbie
  • I noticed today that I can no longer arrange songs in whatever order I choose within a playlist with my Android tablet.  It seems like an important feature to lose & can I have it back in th...
  • Loxer
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Albumliste von Artistenansicht verschwunden

PlanFree/PremiumCountry DeviceDiverse, Android 9Spotify version 8.4.88.150 Unter Android 9 werden in der Artistenansicht seit dem letzten Update keine Alben mehr angezeigt.Es ist nur Android 9 betroffen da dort ein neues Design angezeigt wird. Das ne...

  • Newbie
  • Plan Free/Premium Country   Device Diverse, Android 9 Spotify version 8.4.88.150   Unter Android 9 werden in der Artistenansicht  seit dem letzten Update keine Alben mehr angez...
  • 2210 Views
  • 0 replies
  • 0 likes
  • 2210 Views
  • 0 replies
  • 0 likes

App constantly changes my music quality...

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Pie (9), most current version My Question or IssueThe app keeps downgrading my music quality. I always keep it set to Very High and multiple times per week the app changes it back to t...

  • Newbie
  •   Plan Premium Country  USA Device Google Pixel 3 Operating System Android Pie (9), most current version   My Question or Issue The app keeps downgrading my music quality.&n...
  • dawidw
  • Newbie
  • 959 Views
  • 1 replies
  • 2 likes
  • 959 Views
  • 1 replies
  • 2 likes

[mobile] shuffle option missing on specific playlist.

PlanFreeCountry USADeviceGalaxy S6Operating SystemAndroid. My Question or Issue I have many playlists on my Spotify account, however, the one playlist that I listen to heavily, which is almost 3,000 songs, no longer has the option to shuffle the play...

  • Newbie
  •   Plan Free Country  USA Device Galaxy S6 Operating System Android.    My Question or Issue  I have many playlists on my Spotify account, however, the one playlist...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Notificación persistente "conectando a Spotify"

Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada poco y no se puede remover a mano. He cerrado sesión...

  • Casual Listener
  • Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada p...
  • DarkMefisto
  • Newbie
  • 4196 Views
  • 6 replies
  • 18 likes
  • 4196 Views
  • 6 replies
  • 18 likes

My library doesn't sync to my Android mobile phone

PlanPremiumCountry GermanyDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or Issue I added songs to my library from my computer. They synced on my iPad but not on my Android mobile phone. I have enough storage and tried to logout and lo...

  • Newbie
  • Plan Premium Country  Germany Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue  I added songs to my library from my computer. They synced on my iPa...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes