Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42842 Views
  • 66 replies
  • 25 likes
  • 42842 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878201 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878201 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...

  • Gig Goer
  • Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

  • Gig Goer
  • Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...
  • MNC1
  • Gig Goer
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Visual overlay issue

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck.PlanPremiumCountry IrelandDeviceSamsung Galaxy 8 My Question or I...

  • Newbie
  • When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck. Plan Premiu...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Stuck with old interface

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the interface is the new one with full album covers and ...

  • Casual Listener
  • I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the i...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! SEARCH function won't work and crashes Spotify

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function works on Spotify Web)Thanks /SteffenN-DK

  • Casual Listener
  • Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function wo...
  • Zimp
  • Casual Listener
  • 506 Views
  • 5 replies
  • 0 likes
  • 506 Views
  • 5 replies
  • 0 likes

Images of album and artist are not loading

PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.

  • Regular
  •   Plan Premium Device Oneplus 5 Operating System Android Oreo   My Question or Issue  Spotify is working properly but it's not loading any album or artist cover. I already tri...
  • Beda1
  • Regular
  • 12241 Views
  • 10 replies
  • 3 likes
  • 12241 Views
  • 10 replies
  • 3 likes

Sound is cutting out a couple of times when putting phone in pocket

PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9 OxygenOS 9.0.2My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enters "Pocket Mode", the sound is cutting out a couple of times, then cont...

  • Newbie
  • Plan Premium Device OnePlus 6 Operating System Android 9 OxygenOS 9.0.2 My Question or Issue  Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enter...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Frage zur Musikempfehlung

Hallo,Ich habe folgendes Anliegen.Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln.Beispiel: Ich liebe den Song "Instant Crush" von Daft Punk. Es ist von diesem Künstler nu...

  • Newbie
  • Hallo, Ich habe folgendes Anliegen. Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln. Beispiel: Ich liebe den Song "In...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify showing ads in premium

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I have gotten an interstitial ad even though I pay for premium service....
  • Katerina
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • bug
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set Spotify to stream over WiFi only?

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know why this simple feature was so difficult to find.

  • Newbie
  • I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi.   Please let me know how to do this. I don't know...
  • Katerina
  • Spotify Legend
  • 12287 Views
  • 1 replies
  • 5 likes
  • 12287 Views
  • 1 replies
  • 5 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

  • Gig Goer
  • Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...
  • MNC1
  • Gig Goer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads are not playing

My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .

  • Casual Listener
  •     My Question or Issue  When ads are supposed to play spotify stops playing.  I have to turn it off and back on again to continue listening .
  • Guido
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist in Exchange

My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.

  • Newbie
  •     My Question or Issue  So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need  to use a URI code. 
  • Guido
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play/find a podcast

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that reads: "no episodes to show.". I've tried to search for...

  • Newbie
  • When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that read...
  • Peter
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Downloading to phone no longer working

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating SystemAndroid Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podcasts or music. Nothing will download either via wifi or via cellular. I have plenty of...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S5 Operating System Android Marshmallow (6.0)   My Question or Issue  I am no longer able to download any content, either podc...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Spotify for android car stereo

I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the one installed in Android Auto (i can't install AA o...

  • Newbie
  • I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the ...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Why Spotify adds songs to my library without Add them?

In this last week, Spotify adds songs to my library without me downloading them from artists I do not knowPlanPremiumCountry Device(Xiaomi redmi 4A )Operating System(Android Nougat)

  • Newbie
  • In this last week, Spotify adds songs to my library without me downloading them from artists I do not know Plan Premium Country   Device (Xiaomi redmi 4A ) Operating System (Android Noug...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify Unable to Struggles to Connect to Network after the last update

PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...

  • Casual Listener
  • Plan Premium Country  Australia Device LG v30+ LG-H930DS Operating System Android 8.0.0   My Question or Issue  Since the latest Spotify update 8.4.77.779 my spotify app is s...
  • atolo20
  • Casual Listener
  • 606 Views
  • 3 replies
  • 0 likes
  • Connectivity
    need help
    Spotify
  • 606 Views
  • 3 replies
  • 0 likes

Certain songs not playing

PlanPremiumCountryLatviaDeviceSamsung A5 2017 My Question or Issue There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fact, my friend, who also has premium, can listen to those songs with no problem...

  • Newbie
  • Plan Premium Country Latvia Device Samsung A5 2017   My Question or Issue  There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fac...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

A Pesky Folder

I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacement laptop in a week or so, which means I can do whatever I need. ...

  • Music Fan
  •    I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacemen...
  • scottsharlyn
  • Music Fan
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes