Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55686 Views
  • 68 replies
  • 25 likes
  • 55686 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27822 Views
  • 5 replies
  • 0 likes
  • 27822 Views
  • 5 replies
  • 0 likes

Spotify Crashes when using "Add Songs"

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid My Question or Issue On mobile, when I hit "add songs" on a playlist, it works until I try to search for music, at which point it seems to crash.

  • Newbie
  • Plan Premium Country  USA Device Pixel 2 Operating System Android   My Question or Issue  On mobile, when I hit "add songs" on a playlist, it works until I try to search for ...
  • 320 Views
  • 0 replies
  • 3 likes
  • 320 Views
  • 0 replies
  • 3 likes

Spotify Premium gone after switching to new android device

PlanPremiumCountryPoland DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I have bought new device, Samsung Galaxy S8, android alter installing Spotify and logging in my Premium access is gone.Please advise how can I get it ba...

  • Newbie
  •   Plan Premium Country Poland   Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  I have bought new device, Samsung Galaxy S8, androi...
  • 389 Views
  • 0 replies
  • 0 likes
  • Premium accounts
  • 389 Views
  • 0 replies
  • 0 likes

Something went wrong

Im from Latvia, i have premium family spotify, i have android phone. The problem is when i try to open my spotify playlists it shows that "something went wrong" i tried to restart phone, log out and log in and its not working, what should i do?I will...

  • Newbie
  • Im from Latvia, i have premium family spotify, i have android phone.  The problem is when i try to open my spotify playlists it shows that "something went wrong" i tried to restart phone, log o...
  • Mantisentil
  • Community Legend
  • 2177 Views
  • 1 replies
  • 0 likes
  • 2177 Views
  • 1 replies
  • 0 likes

Library changes when offline

PlanPremiumCountry DeviceMotorola Moto E4 PlusOperating SystemAndroid Nougat My Question or IssueHelp When I try to download all of my songs for the first time to play it in offline mode, it works fine but when I reconnect my phone to the internet an...

  • Newbie
  • Plan Premium Country   Device Motorola Moto E4 Plus Operating System Android Nougat   My Question or Issue Help   When I try to download all of my songs for the first time ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Playlists Created by Adding Albums not being completely shuffled.

Hello, Just recently I have created a playlist by adding albums hoping that I could shuffle all of their tracks together, it shuffled, but only plays album by album. Is this is an issue or is it the way that shuffle was set to be?

  • Newbie
  • Hello,   Just recently I have created a playlist by adding albums hoping that I could shuffle all of their tracks together, it shuffled, but only plays album by album. Is this is an issue or i...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Picture won't show

PlanPremiumCountry IndonesiaDeviceXiaomi Mi 5Operating System Android 8.0My Question or IssuePicture for Album, Song, Daily Mix, Artist, and others won't show. I've try clean cache and reinstall it but still doesn't work and my connection is normal

  • Newbie
  • Plan Premium Country  Indonesia Device Xiaomi Mi 5 Operating System  Android 8.0 My Question or Issue Picture for Album, Song, Daily Mix, Artist, and others won't show. I've try cl...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Spotify Android Save/Remove Buttons not working

On my Spotify App as of recently I have been unable to save/remove songs without constantly restarting my phone. I go to any song, hit the plus or save button and it doesn't work. I also cannot remove songs from my library. Also on desktop(windows 10...

  • Newbie
  • On my Spotify App as of recently I have been unable to save/remove songs without constantly restarting my phone. I go to any song, hit the plus or save button and it doesn't work. I also cannot remov...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Spotify has stopped notification

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hello, When i pause the music on spotify on my samsung galaxy s9 and wait a short moment i receive a " Spotify has stopped " notification and then i can't...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   Hello, When i pause the music on spotify on my samsung galaxy...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

samsung watch + samsung s7 = trouble

Hello, I have premium account and I've installed spotify on both my devices (samsung s7 with android 8.0) and samsung watch (v. SM-R810 with tizen os).I have and annoying issue: after I used spotify on my watch (and closed it), if I receive a call on...

  • Newbie
  • Hello, I have premium account and I've installed spotify on both my devices (samsung s7 with android 8.0) and samsung watch (v. SM-R810 with tizen os). I have and annoying issue: after I used s...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Search within playlist is gone?

What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-App-Sort-and-Search/idi-p/34441 There is still a search function build in, ...

  • Music Fan
  •   What happend to the search/filter function to search for songs within a playlist you already follow/made?   this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-Ap...
  • mischaz
  • Music Fan
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Spotify client and Spotify connect - connection lost

Plan: Premium FamilyCountry: Germany Device: Xiomi MIA1, BQ Aquaris X Pro Operating System: Android 8.1 Spotify version: 8.4.79.630 My setup is like that:Few Android devices connecting to Onkyo TX-8270 receiver and Teufel Raumfeld One S both via Spot...

  • Casual Listener
  • Plan: Premium Family Country: Germany   Device: Xiomi MIA1, BQ Aquaris X Pro   Operating System: Android 8.1   Spotify version: 8.4.79.630     My setup is like that...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

Discover Weekly playlist bug report (Minor, Ques wrong songs)

Lately (for a few weeks now) when I have hit shuffle on Discover Weekly, the app plays the first song and then ques the whole Greta Van Fleet (Anthem of the Peaceful Army) album. Now I love Greta Van Fleet, but it is kind of annoying.. I have only ex...

  • Casual Listener
  • Lately (for a few weeks now) when I have hit shuffle on Discover Weekly, the app plays the first song and then ques the whole Greta Van Fleet (Anthem of the Peaceful Army) album.    Now I...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Instagram Stories Play on Spotify Button Problem

PlanPremiumCountryTRDeviceXiaomi Redmi 5 PlusOperating SystemAndroid Oreo My Question or Issue Hello, I have "Instagram Stories" button in my spotify app. I'm sharing a song with this button, It shares album cover and song name on my story. But when ...

  • Newbie
  • Plan Premium Country TR Device Xiaomi Redmi 5 Plus Operating System Android Oreo  My Question or Issue  Hello, I have "Instagram Stories" button in my spotify app. I'm sharing...
  • sersemperi
  • Newbie
  • 1418 Views
  • 2 replies
  • 5 likes
  • 1418 Views
  • 2 replies
  • 5 likes

Solved!! Download Problem

Hello from Turkey, I have Sony XZ1 and premium user. When i try download some music, spotify said like this "Not enough storage space, download stopped!". I have a 20gb+ storage space in device storage not sd kart! Please help me, i can't download an...

  • Casual Listener
  • Hello from Turkey, I have Sony XZ1 and premium user. When i try download some music, spotify said like this "Not enough storage space, download stopped!". I have a 20gb+ storage space in device stora...
  • mrhun
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

Android Wear update bug

PlanPremiumCountry New Zealand DeviceSamsung Galaxy S8+ and the ticwatch proOperating SystemTicwatch Pro: Android Wear 2.1 Samsung Galaxy S8+: OreOSpotify version: 8.4.79.630My Question or Issue: After the most recent update I connected my watch to m...

  • Newbie
  • Plan Premium Country  New Zealand  Device Samsung Galaxy S8+ and the ticwatch pro Operating System Ticwatch Pro: Android Wear 2.1  Samsung Galaxy S8+: OreO Spotify version: 8....
  • 300 Views
  • 0 replies
  • 3 likes
  • 300 Views
  • 0 replies
  • 3 likes

Solved!! Nujabes Content not saveable or downloadable

PlanPremiumCountry United StatesDeviceOneplus 5Operating SystemAndroid Oreo My Question or IssueAll of the albums besides Modal Soul by Nujabes are not saveable or downloadable. When I try to the save icon appears, but then it reverts back and doesn'...

  • Casual Listener
  • Plan Premium Country  United States Device Oneplus 5 Operating System Android Oreo   My Question or Issue All of the albums besides Modal Soul by Nujabes are not saveable or ...
  • ahmeda
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

BBC podcasts on Kindle fire

PlanPremiumCountry UKDeviceKindle Fire My Question or Issue I download podcasts on my Kindle Fire (so I can listen at work when offline) however I cannot play any of the BBC podcasts. I can download and play podcasts from other sources, and play the ...

  • Newbie
  •     Plan Premium Country  UK Device Kindle Fire   My Question or Issue   I download podcasts on my Kindle Fire (so I can listen at work when offline) however I can...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Spotify has stopped notification

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hello, When i pause the music on spotify on my samsung galaxy s9 and wait a short moment i receive a " Spotify has stopped " notification and then i can't...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   Hello, When i pause the music on spotify on my samsung galaxy...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Superuser Contribution Keep Spotify playing when closing all apps in task switcher?

Hi, All the previous music players I used before switching to Spotify (eg. Google Music, Poweramp) had this 'feature' where I went to the task switcher and closed all the recent apps, they kept playing music with the icon in the notification area and...

  • Music Fan
  • Hi,   All the previous music players I used before switching to Spotify (eg. Google Music, Poweramp) had this 'feature' where I went to the task switcher and closed all the recent apps, they k...
  • MNC1
  • Gig Goer
  • 77415 Views
  • 63 replies
  • 69 likes
  • 77415 Views
  • 63 replies
  • 69 likes