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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42833 Views
  • 66 replies
  • 25 likes
  • 42833 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878194 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878194 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t turn shuffle off

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this happens? And Is there any way at all to make the lik...

  • Newbie
  • Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this h...
  • Katerina
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Changes of New Versions

PlanPremiumCountryGermany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions?Just got an Update for Android to Version 8.4.78.530 and like to know what is new, changed or maybe fixed.Same goe...

  • Newbie
  • Plan Premium Country Germany  Operating System  Android   My Question or Issue  Where can i find an overview what has changed in newer Versions? Just got an Update for An...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Play Certain Songs From Albums

PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...

  • Casual Listener
  • Plan Premium Country  Australia Device Google Pixel 2 Operating System Android 9   My Question or Issue  The biggest issue I have with non-playable songs is with the Disney T...
  • Katerina
  • Spotify Legend
  • 2017 Views
  • 1 replies
  • 0 likes
  • album
    album problem
    artists
    Can't play songs
    disney
    won't load
    won't play
  • 2017 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Where did the recommended albums go?

My Question or IssueAbout two weeks ago the recommended albums are not shown anymore on the start screen in Android, only playlists and genres. I find the album recommendations unbelievably useful, particularly for classical music, because it is easy...

  • Newbie
  • My Question or Issue About two weeks ago the recommended albums are not shown anymore on the start screen in Android, only playlists and genres.   I find the album recommendations unbelievabl...
  • Katerina
  • Spotify Legend
  • 5355 Views
  • 1 replies
  • 1 likes
  • 5355 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists being added I don't want.

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...

  • Newbie
  • I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...
  • Katerina
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Private session not working

PlanPremiumCountry United StatesDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issue The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to dat...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy s7 Operating System Android   My Question or Issue  The private session feature has not been working for the past mo...
  • Katerina
  • Spotify Legend
  • 3496 Views
  • 1 replies
  • 1 likes
  • 3496 Views
  • 1 replies
  • 1 likes

unable to open certain albums

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the same.It is even stranger because if I save the albu...

  • Newbie
  • Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant download using cellular about to cancel spotify

When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory reset, removing app and sd card and restarting it all, ive ...

  • Newbie
  •   When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory ...
  • Katerina
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Play Borked

PlanPremium CountryUSA DevicePixel 2 Operating SystemAnrdoid 9 My Question or IssueShuffle play has been acting up lately. Any time I try to play all the songs in my library on shuffle, the randomness runs dry very quickly. Clicking "Shuffle Play" wi...

  • Casual Listener
  • Plan Premium   Country USA   Device Pixel 2   Operating System Anrdoid 9   My Question or Issue Shuffle play has been acting up lately. Any time I try to play al...
  • Katerina
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na ativação Premium

Plan Free/Premium - Premium ainda não ativoad Country Brasil Device Motorola Operating System Android My Question or Issue Ola, boa tarde. Efetuei a solicitação do pacote Premium para minha conta porém até o momento não foi ativado. Recebi no dia seg...

  • Newbie
  • Plan Free/Premium - Premium ainda não ativoad Country  Brasil Device Motorola Operating System Android   My Question or Issue Ola, boa tarde.   Efetuei a solici...
  • Katerina
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast starts over automatically

PlanPremiumCountry USDeviceGoogle Pixel XLOperating SystemAndroid 9 Pie My Question or IssueWhen listening to a podcast, after pausing for a period of time, the podcast restarts.

  • Casual Listener
  • Plan Premium Country  US Device Google Pixel XL Operating System Android 9 Pie   My Question or Issue When listening to a podcast, after pausing for a period of time, the podcast ...
  • Katerina
  • Spotify Legend
  • 715 Views
  • 1 replies
  • 1 likes
  • bug
    podcast
    Podcasts error
  • 715 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue

PlanPremiumCountry Device Samsung note 5 My Question or Issue Why does queue not work when i am casting through google ? It worked before!! Fix it!

  • Casual Listener
  • Plan Premium Country   Device  Samsung note 5     My Question or Issue  Why does queue not work when i am casting through google ?  It worked before!!  Fix...
  • Peter
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

A random playlist appeared using the same name as one my playlists

PlanI'm using premium Country USA My Question or IssueSo I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appeared in my playlists tab, it's filled with some songs I have downloaded and some random...

  • Newbie
  •   Plan I'm using premium  Country  USA   My Question or Issue So I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appea...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Not Showing on Notification Bar

PlanPremiumCountry USSDeviceOnePlus 6Operating SystemAndroid 9; OxygenOS 9.0.2 My Question or Issue I'm not getting the Spotify icon on the notification bar while playing music. I've tried turning on notifications for the app through settings as well...

  • Newbie
  • Plan Premium Country  USS Device OnePlus 6 Operating System Android 9; OxygenOS 9.0.2   My Question or Issue  I'm not getting the Spotify icon on the notification bar while p...
  • MaxineMone
  • Newbie
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

No songs available offline.

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently.Yesterday i wanted to listen while flying home and found that none of the downloaded music is available. The Android...

  • Newbie
  • In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently. Yesterday i wanted to listen while flying home and found that n...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Nowhere near the 3333 Song limit yet can't even save an album??

PlanPremium Family PlanCountry UKDeviceSamsung Galaxy 9Operating SystemAndroid N My Question or Issue There's no way I've downloaded 3333 tracks to my phone but I keep getting the "Epic Collection..." thing. Really annoying. I've tried logging out, c...

  • Newbie
  • Plan Premium Family Plan Country  UK Device Samsung Galaxy 9 Operating System Android N   My Question or Issue  There's no way I've downloaded 3333 tracks to my phone but I k...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Android app bugs

PlanPremiumCountryUS DeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or Issue When clicking on an album in the Android application, I am notnbrought to the album page but I see a loading icon. The loading icon does not disappear. If I th...

  • Casual Listener
  • Plan Premium Country US   Device Google Pixel XL Operating System Android Pie   My Question or Issue  When clicking on an album in the Android application, I am notnbrought ...
  • GrasbergerM
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • Android
    Android 9.0
    bug
  • 638 Views
  • 2 replies
  • 0 likes

Solved!! Wear OS Spotify App

PlanPremiumCountry NetherlandsDeviceOneplus6, Ticwatch ProOperating SystemAndroid pie, no remaining updates on the ticwatch pro My Question or Issue This week there should be an update rolled out that will introduce the Spotify app for Wear OS, but I...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Oneplus6, Ticwatch Pro Operating System Android pie, no remaining updates on the ticwatch  pro   My Question or Issue  This week...
  • Dariett
  • Casual Listener
  • 2738 Views
  • 8 replies
  • 6 likes
  • 2738 Views
  • 8 replies
  • 6 likes

SD card corrompido após atualização

PlanPremiumCountry BrazilDevice(Asus zen phone 3)Operating System(Android Oreo) My Question or Issue Armazeno os dados do cache do spotify em um cartão sd e já perdi dois cartões de memória devido a atualizações do app, dados do cache são corrompidos...

  • Newbie
  • Plan Premium Country  Brazil Device (Asus zen phone 3) Operating System (Android Oreo)   My Question or Issue  Armazeno os dados do cache do spotify em um cartão sd e já...
  • 263 Views
  • 0 replies
  • 2 likes
  • 263 Views
  • 0 replies
  • 2 likes

[Android] In my playlists, the username are numbers

Plan: PremiumCountry: MexicoDevice: Huawei P Smart How can I get my name to appear instead of numbers in my playlist? Already try to close and open session several times. My account is logged with Facebook.

  • Newbie
  • Plan: Premium Country: Mexico Device: Huawei P Smart     How can I get my name to appear instead of numbers in my playlist? Already try to close and open session several time...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes