Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60337 Views
  • 68 replies
  • 26 likes
  • 60337 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28355 Views
  • 5 replies
  • 0 likes
  • 28355 Views
  • 5 replies
  • 0 likes

Cant control spotify app via bluetooth devices.

PlanPremiumCountry GreeceDevicePixel 2XLOperating SystemAndoid Pie 9.0 Good day to you all,Like i said on the title i cant control (skip,stop) spotify app through Jabra 75e headphones or the Galaxy gear s2 smartwatch. When the app is open in fullscre...

  • Casual Listener
  •   Plan Premium Country  Greece Device Pixel 2XL Operating System Andoid Pie 9.0   Good day to you all, Like i said on the title i cant control (skip,stop) spotify app throug...
  • omrtlegol
  • Casual Listener
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files from Desktop not able to play in playlist

Hi everyone,So previously i have been able to have local files in one of my playlists dwnloaded and able to play on my phone. However, recently, when i try to add new songs that are local, they wont sync with my phone and i am unable to play them. Th...

  • Newbie
  • Hi everyone, So previously i have been able to have local files in one of my playlists dwnloaded and able to play on my phone. However, recently, when i try to add new songs that are local, they won...
  • Peter
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot sync local files

PlanPremiumCountryFrance DeviceHonor 5COperating SystemWindows 10 My Question or Issue Hello, I cannot sync my local files, stored on my computer, to my Android phone. Previously, the local files were already synced, but I got an issue with my phone ...

  • Casual Listener
  • Plan Premium Country France  Device Honor 5C Operating System Windows 10   My Question or Issue  Hello,   I cannot sync my local files, stored on my computer, to my An...
  • Peter
  • Spotify Legend
  • 942 Views
  • 5 replies
  • 2 likes
  • local files
  • 942 Views
  • 5 replies
  • 2 likes

Superuser Contribution Local Files not playing on Android

PlanPremiumCountry USADevice(HTC Android)Operating System(Android) Anyone having issues not being able to play local files on their Android. Since last update, certain local files do not play anymore. I've tried redownloading and clearing cache to no...

  • Casual Listener
  •   Plan Premium Country  USA Device (HTC Android) Operating System (Android)   Anyone having issues not being able to play local files on their Android. Since last update, cer...
  • Peter
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File on network Device not working

PlanPremiumCountryGermany DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueI downloaded a local File on my Samsung S9 (via desktop pc, local file, sync etc.) and it works! But i can´t play this file on network devices, only sma...

  • Newbie
  • Plan Premium Country Germany   Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue I downloaded a local File on my Samsung S9 (via desktop pc, loca...
  • Peter
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Spotify randomly stops playing on phone

PlanPremiumCountry NetherlandsSamsung S8Operating SystemAndroid My Question or Issue Spotify automaticly stops playing while listening on my Phone.

  • Newbie
  • Plan Premium Country  Netherlands Samsung S8 Operating System Android   My Question or Issue  Spotify automaticly stops playing while listening on my Phone.
  • Smatchimo55
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • Android
    Play
    stop
  • 421 Views
  • 2 replies
  • 0 likes

Solved!! Music's not showing up!!!

So I had got a new phone and logged in to my Spotify account and it is showing none of my music I had over 400 songs on my account and I've tried logging out and in again and that didn't work the same thing happened on my xbox but I fixed it somehow ...

  • Casual Listener
  • So I had got a new phone and logged in to my Spotify account and it is showing none of my music I had over 400 songs on my account and I've tried logging out and in again and that didn't work the sam...
  • dadeadlyvirus
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

Spotify Wearable Wont see spotifuggle app on phone

PlanPremium Device Samsung Galaxy 9 and Galaxy Watch My Question or Issue Yeasterday I Downloaded the spotify app on my watch and was using the remote mode with no issues when i put my watch on this morning all of asudden it would not connect to my p...

  • Newbie
  •   Plan Premium   Device  Samsung Galaxy 9 and Galaxy Watch     My Question or Issue    Yeasterday I Downloaded the spotify app on my watch and was using t...
  • 378 Views
  • 0 replies
  • 1 likes
  • 378 Views
  • 0 replies
  • 1 likes

Solved!! daily mix não aparecem no app do spotify music

PlanPremiumCountry brazilDevice(lg k10)Operating System(Android) My Question or Issue o daily mix não esta funcionando no app do spotify music... eu testei o spotify lite e somente la aparece. mas no spotify lite não da para usar os recursos premium....

  • Casual Listener
  • Plan Premium Country  brazil Device (lg k10) Operating System (Android)   My Question or Issue  o daily mix não esta funcionando no app do spotify music... eu testei o spotif...
  • Bittencourt
  • Spotify Star
  • 2641 Views
  • 3 replies
  • 0 likes
  • 2641 Views
  • 3 replies
  • 0 likes

Spotify App "Added on" timestamps

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9+Operating SystemAndroid OreoMy Question or Issue Hello! Could not find that this had been mentioned before, but would it be a chance to add a small info line under the track name for our playlists - with...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue   Hello! Could not find that this had been mentioned before, but would it b...
  • 726 Views
  • 0 replies
  • 1 likes
  • Android
    timestamp
  • 726 Views
  • 0 replies
  • 1 likes

Can't hide songs

PlanFreeCountry MalaysiaDeviceHuawei nova 2iOperating SystemAndroid Oreo My Question or Issue I can't hide any songs neither unhiding any songs now. Does this means that I have reached the max limit or what? I currently have 415 hidden songs and 0 hi...

  • Casual Listener
  • Plan Free Country  Malaysia Device Huawei nova 2i Operating System Android Oreo   My Question or Issue  I can't hide any songs neither unhiding any songs now. Does this ...
  • ryen_68
  • Casual Listener
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

There is no option to share to Instagram stories

PlanPremiumCountryIndonesiaDevice(Honor 9 Lite)Operating System(Android Oreo 8.0) My Question or Issue I have latest spotify and instagram app, but the option to share to instagram story not found

  • Newbie
  • Plan Premium Country Indonesia Device (Honor 9 Lite) Operating System (Android Oreo 8.0)   My Question or Issue  I have latest spotify and instagram app, but the option to share t...
  • 647 Views
  • 0 replies
  • 0 likes
  • Bug Sharing
    Instagram Stories
  • 647 Views
  • 0 replies
  • 0 likes

LG and Equalizer revisited

PlanPremiumCountry NorwayDeviceLG K10 (2017)Operating SystemAndroid NougatMy Question or IssueI have recently used a Nokia 7 plus for playing music from Spotify. Great sound quality when adjusting the equalizer to match my earphones. Now I use an LG ...

  • Newbie
  •  Plan Premium Country  Norway Device LG K10 (2017) Operating System Android Nougat My Question or Issue I have recently used a Nokia 7 plus for playing music from Spotify. Great so...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Solved!! Cannot exit advertising settings

PlanPremiumCountryUK DevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueClicking on the "Spotify Ad Partner Preferences" button opens a browser window in the default browser (in this instance Chrome). Changing these settings is fine. Howev...

  • Casual Listener
  • Plan Premium Country UK   Device Pixel 2 XL Operating System Android 9   My Question or Issue Clicking on the "Spotify Ad Partner Preferences" button opens a browser window in th...
  • Mantisentil
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Starred songs list

PlanPremiumCountry South AfricaDeviceSamsung Galaxy S6Operating SystemAndroid Oreo My Question or Issue How do I access the list of my starred songs on my phone ?

  • Newbie
  • Plan Premium Country  South Africa Device Samsung Galaxy S6 Operating System Android Oreo   My Question or Issue  How do I access the list of my starred songs on my phon...
  • Mantisentil
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Cannot disable "New album" modal notification

PlanPremiumCountryUKDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueInfrequently, when I launch Spotify, I'm presented with a modal alert for a new album. I don't want these notifications (they are usually not something I care about - r...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 2 XL Operating System Android 9   My Question or Issue Infrequently, when I launch Spotify, I'm presented with a modal alert for a new album. I don...
  • 370 Views
  • 0 replies
  • 2 likes
  • 370 Views
  • 0 replies
  • 2 likes

Local files getting grayed out

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9 Pie My Question or Issue So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. Problem is that sometimes after I've played them they become grayed out. They ...

  • Newbie
  • Plan Premium Device Google Pixel Operating System Android 9 Pie   My Question or Issue  So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. P...
  • LR81
  • Newbie
  • 621 Views
  • 1 replies
  • 8 likes
  • 621 Views
  • 1 replies
  • 8 likes

Cannot remove songs from Spotify Library anymore

DeviceNokia 7 PlusOperating SystemAndroid Pie I cannot remove downloads or songs in general from my library over the last 2 weeks. This is for both podcasts and music. Despite multiple attempts, everything stays on in my library which is eating into ...

  • Newbie
  •   Device Nokia 7 Plus Operating System Android Pie   I cannot remove downloads or songs in general from my library over the last 2 weeks. This is for both podcasts and music. Despite ...
  • shimpooky
  • Newbie
  • 631 Views
  • 1 replies
  • 0 likes
  • Android
  • 631 Views
  • 1 replies
  • 0 likes

Daily mix nao aparece no app

Comprei o premium recentemente so por causa do recurso. Mas ele nao aparece no app "oficial" instalei a versao lite e la aparece o daily mix. Ajudem. No lite nao da pra adiatar msc.

  • Casual Listener
  • Comprei o premium recentemente so por causa do recurso. Mas ele nao aparece no app "oficial" instalei a versao lite e la aparece o daily mix.  Ajudem. No lite nao da pra adiatar msc. 
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes