Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47712 Views
  • 66 replies
  • 25 likes
  • 47712 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880311 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880311 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26908 Views
  • 4 replies
  • 0 likes
  • 26908 Views
  • 4 replies
  • 0 likes

[Chromecast] Volume, audio quality, shuffle issues

Premium plan, Android 9, Spotify version 8.4.75.670I've got numerous issues with Chromecast Audio and Spotify:- I have to restart the app to be able to adjust the volume from within the app. It works at first, but then somehow stops working, even tho...

  • Regular
  • Premium plan, Android 9, Spotify version 8.4.75.670 I've got numerous issues with Chromecast Audio and Spotify: - I have to restart the app to be able to adjust the volume from within the app. It w...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant download music to sd card

PlanPremium trial that ends on the 26th of this month Country United KingdomDeviceHTC 10 32gb Operating SystemAndroid 8.0.0 My Issue I cannot download music to my sd card as it says there is no space when I have 50+gb free with some files from other ...

  • Regular
  • Plan Premium trial that ends on the 26th of this month  Country  United Kingdom Device HTC 10 32gb  Operating System Android 8.0.0   My Issue  I cannot download mus...
  • Peter
  • Spotify Legend
  • 1108 Views
  • 13 replies
  • 0 likes
  • 1108 Views
  • 13 replies
  • 0 likes

No puedo agregar más música

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline desactivado y soy cliente premium, no sé a qué se refi...

  • Newbie
  • Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline des...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

I want Bluetooth Autoplay

Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay.But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device connects spotify starts play.Is there any option about...

  • Newbie
  • Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay. But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device c...
  • HowardMarks
  • Composer
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Solved!! New interface for Premium

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5 I have the latest version and I still have the 5 icon layout. What do I have to do to enable?

  • Casual Listener
  • I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5  I have the latest version and I still have the 5 icon layout. What do I hav...
  • Hakoreh
  • Casual Listener
  • 976 Views
  • 2 replies
  • 0 likes
  • 976 Views
  • 2 replies
  • 0 likes

My downloaded Music on my computer's playlist wont show up on my phone

PlanFree/PremiumCountry USDeviceGalaxy s9 + Operating System Windows 10 My Question or Issue I downloaded music on my computer then put the music on my playlist(Music downloaded from the internet not spotify). The music use to be on my phones playlis...

  • Newbie
  •   Plan Free/Premium Country  US Device Galaxy s9 +  Operating System  Windows 10   My Question or Issue   I downloaded music on my computer then put the musi...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify very slow

PlanPremiumCountry USADeviceSamsung Galaxy S7 My Question or Issue When I open Spotify, it takes forever to load any of my playlists, even if they're saved. Half the time I attempt to add a song to the queue, it tells me "You must be online to see th...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S7   My Question or Issue  When I open Spotify, it takes forever to load any of my playlists, even if they're saved. Half the ti...
  • Heyh
  • Regular
  • 936 Views
  • 2 replies
  • 2 likes
  • 936 Views
  • 2 replies
  • 2 likes

Opening "new releases for you"

PlanPremiumCountry LithuaniaDeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue Hello!I can't figure out whether I'm stupid or that's just how it is. Am I supposed to see only like 10 "new releases for you" post and can't open it to see who...

  • Newbie
  •  Plan Premium Country  Lithuania Device Honor 8 Operating System Android 7.0   My Question or Issue   Hello! I can't figure out whether I'm stupid or that's just how i...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

New UI for premium users

PlanPremiumCountry FinlandDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or Issue I have really important question for Spotify team how long we have to wait new UI for premium users it's been like 5 months now for free users... We premium us...

  • Visitor
  • Plan Premium Country  Finland Device Oneplus 5T Operating System Android 8.1   My Question or Issue  I have really important question for Spotify team how long we have to wai...
  • nabeelkhan
  • Newbie
  • 2579 Views
  • 2 replies
  • 5 likes
  • 2579 Views
  • 2 replies
  • 5 likes

Music pauses whenever I unlock my phone

PlanFreeCountry United StateaDeviceGalaxy Note 9Operating SystemAndroid oreo My Question or Issue Whenever I unlock my device with music playing in the background, it pauses by itself. Its started 3 days ago.

  • Newbie
  • Plan Free Country  United Statea Device Galaxy Note 9 Operating System Android oreo   My Question or Issue  Whenever I unlock my device with music playing in the background, ...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Fail app

Plan/PremiumCountry ColombiaS8+Operating System, Android Oreo My Question or Issue Good morningMy application does not freeze, the logos of another list are kept in other sites of the application interface; I never stop listening to music, I can cont...

  • Newbie
  •       Plan /Premium Country  Colombia S8+ Operating System , Android Oreo   My Question or Issue   Good morning My application does not freeze, the lo...
  • 216 Views
  • 0 replies
  • 1 likes
  • 216 Views
  • 0 replies
  • 1 likes

Superuser Contribution advertisments on a premium account

.PlanPremiumCountry swedenDeviceOneplus 3Operating SystemAndroid 8 My Question or Issue I keep getting adverts about albums on my premium account. The biggest problem is that they are completly irrelevant ads about music I have never in my life liste...

  • Roadie
  • . Plan Premium Country  sweden Device Oneplus 3 Operating System Android 8   My Question or Issue  I keep getting adverts about albums on my premium account. The biggest pro...
  • Guido
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple bugs

PlanPremium Country Uk DeviceSony Xperia XZ Premium Operating SystemAndroid 8.0.0 My Question or Issue Sometimes when I open the app and try and play a downloaded playlist it randomly starts, stops, skips tracks back and forward, turns the volume up ...

  • Newbie
  • Plan Premium  Country  Uk  Device Sony Xperia XZ Premium  Operating System Android 8.0.0   My Question or Issue  Sometimes when I open the app and try and play...
  • Guido
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Google Assistant Integration
    no audio
    random pausing
  • 410 Views
  • 1 replies
  • 0 likes

I can't login anymore after the update on my phone

PlanPremiumCountry The NetherlandsDeviceHuawei P10Operating SystemAndroid My Question or Issue My phone updated the spotify app today. Since the update, I can't login anymore. When I fill in my password, the app signed in for 1 second and than log me...

  • Newbie
  •     Plan Premium Country  The Netherlands Device Huawei P10 Operating System Android   My Question or Issue  My phone updated the spotify app today. Since the upd...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bass Buzzing

PlanPremiumCountry TurkeyDeviceXiomi Black SharkOperating SystemAndroid Oreo My Question or Issue My headphones are buzzing whenever i listen to high bass songs ive checked its not somthing with my headphones i didn't have any buzzing on google play ...

  • Newbie
  • Plan Premium Country  Turkey Device Xiomi Black Shark Operating System Android Oreo   My Question or Issue  My headphones are buzzing whenever i listen to high bass songs ive...
  • Guido
  • Spotify Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Not filling 18:9 displays

PlanPremiumCountryU.S.DeviceMoto G6 (and any other device running stock android)My Problem-Hi,I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixed this problem. On 18:9 displays (Moto g6) spotify leaves a black b...

  • Newbie
  • Plan Premium Country U.S. Device Moto G6 (and any other device running stock android) My Problem- Hi, I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixe...
  • Katerina
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 3 likes
  • 503 Views
  • 1 replies
  • 3 likes

Solved!! Log in with Facebook on Android phone not working

PlanPremiumCountry LuxembourgDeviceSamsung SM-G900F Operating SystemAndroid My Question or Issue When trying to play music, the app told me that I am no connected to the internet. I have tried logging out and now I cannot log in again. Usually I log ...

  • Casual Listener
  • Plan Premium Country  Luxembourg Device Samsung SM-G900F  Operating System Android   My Question or Issue  When trying to play music, the app told me that I am no connec...
  • Robin251
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Playlist

Plan PremiumCountry Mexico Device Huawei Operating System Android 7.0My Question or IssueWhenever I try to add a new song to my general Playlist or if you will, Downloads the checkmark turns green but when I check to look for the song, it's not there...

  • Newbie
  •   Plan          Premium Country           Mexico  Device            Huawei  Operating Syst...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

App won't "play from search" after update.

My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on the song you chose, instead of playing the next song. What's the reasoning? It ...

  • Newbie
  • My spotify updated today and now will no longer play searched songs by search.    As soon as you select a song out of whatever you searched for,   it opens a playlist based on t...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Can't play podcasts

PlanPremiumCountry IsraelDevicexiaomi MI s5Operating SystemAndroidMy Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an option to download but it never works and chapters aren't being downloaded.

  • Newbie
  • Plan Premium Country  Israel Device xiaomi MI s5 Operating System Android My Question or Issue  My spotefy stopped playing podcasts. The play option disappeared and there is an opt...
  • 442 Views
  • 0 replies
  • 0 likes
  • Podcasts error
  • 442 Views
  • 0 replies
  • 0 likes