Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 64536 Views
  • 68 replies
  • 26 likes
  • 64536 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28733 Views
  • 5 replies
  • 0 likes
  • 28733 Views
  • 5 replies
  • 0 likes

Smart Shuffle function doesn't work

I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?

  • Newbie
  • I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?
  • zorgum
  • Visitor
  • 2528 Views
  • 2 replies
  • 1 likes
  • 2528 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android app keeps randomly crashing

App Version8.9.38.494PlanStudent PremiumCountryUSADeviceNokia G310 5GOperating SystemAndroid 13 My Question or IssueI do apologize in advance if this has already been addressed or fixed for most, but on my phone, the app itself will be running perfec...

  • Newbie
  • App Version 8.9.38.494 Plan Student Premium Country USA Device Nokia G310 5G Operating System Android 13   My Question or Issue I do apologize in advance if this has already been add...
  • MartinT
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aplicativo muito lento

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo offline mesmo nos dados móveis, antes eu conseguia...

  • Newbie
  • Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo...
  • AlejaR
  • Moderator
  • 2784 Views
  • 3 replies
  • 0 likes
  • 2784 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can I transfer albums from another service?

PlanPremiumCountryUKDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueCan I transfer my music as albums - not as songs or a playlist - from Google Play Music (or its successor, YouTube Music) to Spotify Premium? I've tried a coupl...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue Can I transfer my music as albums - not as songs or a playlist - from Google Play Mu...
  • saguaroman
  • Newbie
  • 1583 Views
  • 2 replies
  • 0 likes
  • 1583 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can not move the song bar

PlanFreeDeviceVivo Y21Operating SystemAndroid My Question or IssueI used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am not able to do that anymore. I can now also not be able to click the lyrics to mov...

  • Visitor
  •   Plan Free Device Vivo Y21 Operating System Android   My Question or Issue I used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am no...
  • jmaytum
  • Casual Listener
  • 807 Views
  • 3 replies
  • 0 likes
  • 807 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working with Ford Sync

PlanFamilyCountryUnited StatesDeviceSamsung Galaxy J3Operating SystemAndroid My Question or IssueI've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since July of last year without too many problems. It's my fiancee's car, and her...

  • Newbie
  • Plan Family Country United States Device Samsung Galaxy J3 Operating System Android   My Question or Issue I've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since...
  • Grumppa
  • Casual Listener
  • 20965 Views
  • 4 replies
  • 3 likes
  • 20965 Views
  • 4 replies
  • 3 likes

Superuser Contribution Play button don't work

I'm facing an issue with play button it is stuckPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • I'm facing an issue with play button it is stuck Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windo...
  • Yordan
  • Moderator
  • 1233 Views
  • 2 replies
  • 0 likes
  • 1233 Views
  • 2 replies
  • 0 likes

No "Play" option for multiple playlists inside a folder on android

My Question or Issue: The following feature exists on the windows desktop app but not on the mobile android app. If you have a folder containing multiple playlists there is no option on the mobile app to shuffle threw that folder/multiple playlists. ...

  • Casual Listener
  • My Question or Issue: The following feature exists on the windows desktop app but not on the mobile android app.  If you have a folder containing multiple playlists there is no option on the mo...
  • Anyk17
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps downloading my "already downloaded" music (and the size of the app keeps growing...)

Hello, I have an issue with all of my downloaded songs I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode" But today, without any explanations, all my songs are not available anymore, the green a...

  • Newbie
  • Hello, I have an issue with all of my downloaded songs   I have a premium account and I downloaded all my 2000 songs so that I can listen to them on "offline mode"   But today, without ...
  • user-removed
  • Not applicable
  • 99481 Views
  • 35 replies
  • 15 likes
  • 99481 Views
  • 35 replies
  • 15 likes

Superuser Contribution Switching Devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does Spotify switch from my phone to my Echo Show each evening at 6.00pm

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why does...
  • Maria
  • Moderator
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution Profile urls not working on mobile browser

I used to have my profile url on my instagram bio and things worked fine. It wasn't till a couple months ago that when I click on it, it takes me to spotify but it cannot connect to my profile. Instead it says "something went wrong". Playlist urls st...

  • Casual Listener
  • I used to have my profile url on my instagram bio and things worked fine. It wasn't till a couple months ago that when I click on it, it takes me to spotify but it cannot connect to my profile. Inste...
  • AlejaR
  • Moderator
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify has the worst user experience in history

Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and regularly restarted. Apps have been reinstalled multip...

  • Newbie
  • Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and reg...
  • Dantpool
  • Gig Goer
  • 3152 Views
  • 5 replies
  • 25 likes
  • 3152 Views
  • 5 replies
  • 25 likes

Superuser Contribution My autoplay similar content and crossfade are not working anymore.

It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.

  • Visitor
  • It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.
  • Vasil
  • Moderator
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Spotify Connect on Network player loses connection with Phone. Why?

I have a PIONEER N-70AE netw-player that worked seamlessly several years. Now using the Spotify App on Android or IPhone & does not function as it should. Player is connected with cable to the router. I changed the cable to a new one, still issue rem...

  • Casual Listener
  • I have a PIONEER N-70AE netw-player that worked seamlessly several years. Now using the Spotify App on Android or IPhone & does not function as it should. Player is connected with cable to the ro...
  • archangel_1
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app slow/freezes

PlanFamilyCountryEnglandDeviceSamsung A12 Operating System(Android - up to date) My Question or IssueAndroid app registered SPOTIFY IS CURRENTLY OFFLINE when starting up. It takes about thirty seconds to clear. The offline mode is disabled anyway.It ...

  • Casual Listener
  • Plan Family Country England Device Samsung A12  Operating System (Android - up to date)   My Question or Issue Android app registered SPOTIFY IS CURRENTLY OFFLINE when starting up...
  • Novy
  • Moderator
  • 1300 Views
  • 3 replies
  • 0 likes
  • 1300 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not turn off the data saver through Spotify

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

  • Casual Listener
  • When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver
  • Eni
  • Moderator
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download all songs at once

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated.

  • Casual Listener
  • I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated. 🙏
  • greensnoopy
  • Casual Listener
  • 25304 Views
  • 6 replies
  • 1 likes
  • App & Features
  • 25304 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pedi reembolso do Spotify Premium, emitiram, mas não recebi ele.

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

  • Visitor
  • Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor
  • Joan
  • Moderator
  • 440 Views
  • 1 replies
  • 1 likes
  • 440 Views
  • 1 replies
  • 1 likes