Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52184 Views
  • 67 replies
  • 25 likes
  • 52184 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882277 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882277 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27501 Views
  • 4 replies
  • 0 likes
  • 27501 Views
  • 4 replies
  • 0 likes

conected device keeps saying i'm listening on it and frezzes the app on my phone

PlanFreeCountry CanadaDeviceSony Z3Operating SystemAndroid My Question or IssueYesterday this started.I was fumbling my phone and I hit the thing to listen on my shield tablet.I just fixed it, and put it back to my phone.But now the app is broken, it...

  • Casual Listener
  • Plan Free Country  Canada Device Sony Z3 Operating System Android   My Question or Issue Yesterday this started. I was fumbling my phone and I hit the thing to listen on my shiel...
  • l337g0g0
  • Casual Listener
  • 1309 Views
  • 1 replies
  • 0 likes
  • 1309 Views
  • 1 replies
  • 0 likes

Cant download using data

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not workingPlanPremiumCountry Philippines DeviceXperia Xa UltraOperating SystemAndroid 7....

  • Newbie
  • Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not working Plan Premium Country &...
  • 640 Views
  • 0 replies
  • 0 likes
  • 640 Views
  • 0 replies
  • 0 likes

How do I stop random from songs playing on my playlist?

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one said I needed more than 12 songs in the playlist whi...

  • Casual Listener
  • I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one s...
  • Loxer
  • Community Legend
  • 3110 Views
  • 3 replies
  • 1 likes
  • 3110 Views
  • 3 replies
  • 1 likes

Incompatibilidad Spotify con dispositivo Pioneer XN-P02-S

PlanPremiumCountry EspañaDevicePioneer XN-P02-SOperating SystemAndroid My Question or Issue Me parece lamentable que Spotify haya dejado de dar soporte a este tipo de dispositivos. Tras haber hablado con Spotify me instaron a que hablara con Pioneer ...

  • Casual Listener
  •   Plan Premium Country  España Device Pioneer XN-P02-S Operating System Android   My Question or Issue   Me parece lamentable que Spotify haya dejado de dar soporte a ...
  • 603 Views
  • 0 replies
  • 0 likes
  • 603 Views
  • 0 replies
  • 0 likes

Google Clock Spotify Not working

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy S8Operating System8.0.0. My Question or Issue Whatever I do, the alarm only beeps, no music. I tried leaving Spotify open, or closed. Didn't help. Left the Clock open or closed, nothing. I change...

  • Newbie
  • Plan Premium Country  The Netherlands Device Samsung Galaxy S8 Operating System 8.0.0.   My Question or Issue  Whatever I do, the alarm only beeps, no music. I tried leaving ...
  • 1555 Views
  • 0 replies
  • 7 likes
  • 1555 Views
  • 0 replies
  • 7 likes

Song are playing in 2x speed

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

  • Newbie
  • Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.
  • 830 Views
  • 0 replies
  • 0 likes
  • 830 Views
  • 0 replies
  • 0 likes

Daily reminder of inadequate service

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept that as a premium user? It's not an acceptable leve...

  • Regular
  • The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept ...
  • 727 Views
  • 0 replies
  • 0 likes
  • 727 Views
  • 0 replies
  • 0 likes

Greyed out songs

PlanPremiumCountry JapanDeviceHonor 9Operating SystemAndroid Oreo My Question or IssueFirst off, well done on making it as difficult as possible via this frankly horrendous UI to even post on here. If people can't post, there's no problem right? Your...

  • Regular
  • Plan Premium Country  Japan Device Honor 9 Operating System Android Oreo   My Question or Issue First off, well done on making it as difficult as possible via this frankly ho...
  • swashbucklin89
  • Regular
  • 1592 Views
  • 2 replies
  • 0 likes
  • 1592 Views
  • 2 replies
  • 0 likes

Spotify Randomly Stops playing

PlanPremiumCountryUnited StatesDeviceSamsung S8+Operating SystemAndroid My Question or Issue Currently on Spotify, my music will just randomly stop playing. I dont know why. I do not know any fix for it either. This only happens when I am on my Andro...

  • Gig Goer
  • Plan Premium Country United States Device Samsung S8+ Operating System Android   My Question or Issue  Currently on Spotify, my music will just randomly stop playing. I dont know ...
  • 749 Views
  • 0 replies
  • 0 likes
  • 749 Views
  • 0 replies
  • 0 likes

Playlist skips to first song when streaming over chromecast

PlanPremiumCountry UKDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue Every time I try to stream my bigger playlist over google chromecast, whenever the current song I have picked finishes it automatically goes back to the fi...

  • Casual Listener
  • Plan Premium Country  UK Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue  Every time I try to stream my bigger playlist over google chro...
  • 996 Views
  • 0 replies
  • 0 likes
  • 996 Views
  • 0 replies
  • 0 likes

Spotify constantly stops my music and starts playing something else.

Recently Spotify has started acting pretty weird. To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song t...

  • Casual Listener
  • Recently Spotify has started acting pretty weird.   To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself ove...
  • 920 Views
  • 0 replies
  • 1 likes
  • 920 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloading Songs is taking forever

CountryGermany Device(HTC One M9) Operating System(Android 7.0) My Question or IssueI've got a new phone just today and I started to reinstall everything as well as Spotify and tried to download my playlists. Now I'm sitting here almost 6 hours later...

  • Casual Listener
  • Country Germany   Device (HTC One M9)   Operating System (Android 7.0)   My Question or Issue I've got a new phone just today and I started to reinstall everything as well as...
  • Marius92
  • Casual Listener
  • 26275 Views
  • 2 replies
  • 3 likes
  • 26275 Views
  • 2 replies
  • 3 likes

Making playlists from 2 PCs

PlanPremiumCountryUSA DeviceHonorOperating SystemAndroid My Question or Issue I made several playlists on one PC (1) and my phone was able to download music. I made one playlist on PC (2) and tried to download music but download waited forever. PC (2...

  • Newbie
  • Plan Premium Country USA  Device Honor Operating System Android   My Question or Issue  I made several playlists on one PC (1) and my phone was able to download music. I made...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Spotify keepsshutting down on Asus k007

PlanPremiumCountryNetherlands DeviceAsus k007Operating SystemAndroid 5.0.1 My Question or IssueSince a couple of weeks my Spotify keeps shutting down spontaneously.When I put my internet connection off and restart Spotify, then putting my internet ba...

  • Newbie
  • Plan Premium Country Netherlands   Device Asus k007 Operating System Android 5.0.1   My Question or Issue Since a couple of weeks my Spotify keeps shutting down spontaneously. W...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Can't play podcast on mobile

I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a written description and thats it please help.P.sI ...

  • Newbie
  • I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

My account shows me offline

My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone uninstall spotify and install again. Wipe spotify ca...

  • Newbie
  • My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone u...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Songs won't download to SD card

I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...

  • Casual Listener
  •  I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...
  • jkraft
  • Casual Listener
  • 663 Views
  • 4 replies
  • 0 likes
  • 663 Views
  • 4 replies
  • 0 likes

Play button missing in all podcast episodes list

Hi,I've been listening to podcasts with spotify For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes. Downloading them doesn't help as well since even when they'...

  • Newbie
  • Hi, I've been listening to podcasts with spotify  For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes....
  • 378 Views
  • 0 replies
  • 4 likes
  • 378 Views
  • 0 replies
  • 4 likes

Podcast player

PlanPremiumCountry DeviceLG 4Operating SystemAndroid My Question or Issue Hi,Where did the "play" button go under "Podcasts"? It was there up until few days ago and now it's gone. Downloading doesn't help too.Thanks

  • Newbie
  • Plan Premium Country   Device LG 4 Operating System Android    My Question or Issue  Hi, Where did the "play" button go under "Podcasts"? It was there up until few days...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Spotify keeps telling me im offline.

PlanPremiumCountry LithuaniaDeviceOne Plus 5TOperating SystemAndroid My Question or Issue Hi my app keeps playing online music (not dwonloaded songs) but when i try to like them and/or use search it sais not available in offline mode (for search) and...

  • Newbie
  •   Plan Premium Country  Lithuania Device One Plus 5T Operating System Android   My Question or Issue   Hi my app keeps playing online music (not dwonloaded  songs...
  • jsannn
  • Community Legend
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes