Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52167 Views
  • 67 replies
  • 25 likes
  • 52167 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882264 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882264 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27498 Views
  • 4 replies
  • 0 likes
  • 27498 Views
  • 4 replies
  • 0 likes

Search issues

PlanPremiumCountry CanadaDeviceSamsung s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm connected to my internet on my phone and I type this on my phone connected to internet but what ever I so to spotify I can ...

  • Newbie
  • Plan Premium Country  Canada Device Samsung s7 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm connected to my internet on my p...
  • SteveG700
  • Regular
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Stuck Offline

I just got spotify premium over a month ago and have been having the same issue again and again. Spotify stops connecting online even if offline mode is turned off and the only way i can fix it is by uninstalling the app and installing it again which...

  • Newbie
  • I just got spotify premium over a month ago and have been having the same issue again and again. Spotify stops connecting online even if offline mode is turned off and the only way i can fix it is by...
  • SteveG700
  • Regular
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
  • 2 replies
  • 0 likes

Offline

Okay, so I've been having this issue for the past week or so. Everything will be working just fine, but if I go to search for a song/artist/whatever, it will say that I am offline. According to my settings, this is not the case. Others have suggested...

  • Casual Listener
  • Okay, so I've been having this issue for the past week or so. Everything will be working just fine, but if I go to search for a song/artist/whatever, it will say that I am offline. According to my se...
  • SteveG700
  • Regular
  • 401 Views
  • 4 replies
  • 3 likes
  • 401 Views
  • 4 replies
  • 3 likes

App pauses or closes while playing

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumCountry ArgentinaDeviceMoto z2 playOperating SystemAndroid 8.0.0 My Question or IssueThe app closes while i'm listening ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Argentina Device Moto z2 play Operating System...
  • YahTehgz
  • Composer
  • 454 Views
  • 1 replies
  • 2 likes
  • Moto z2play
  • 454 Views
  • 1 replies
  • 2 likes

The Android app refuses to cooperate

PlanPremiumCountryPolandDeviceHuawei P9 Lite 2016Operating SystemAndroid My Question or IssueHi. My Spotify app has suddenly stopped working.In the beginning it just turned itself off after switching on and a time of 10/15 seconds, not showing any da...

  • Newbie
  • Plan Premium Country Poland Device Huawei P9 Lite 2016 Operating System Android   My Question or Issue Hi.  My Spotify app has suddenly stopped working. In the beginning it just...
  • YahTehgz
  • Composer
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify app closes itself

PlanPremiumCountry NetherlandsDevice Samsung Galaxy 9Operating Android Oreo My Question or Issue Since a few weeks the app on my phone keeps closing itself. Somtimes it takes an hour, other times just three songs. I have restarted the device, reinsta...

  • Newbie
  • Plan Premium Country  Netherlands Device  Samsung Galaxy 9 Operating Android Oreo   My Question or Issue  Since a few weeks the app on my phone keeps closing itsel...
  • YahTehgz
  • Composer
  • 1452 Views
  • 1 replies
  • 0 likes
  • 1452 Views
  • 1 replies
  • 0 likes

Spotify App Pausing and Freezing AGAIN!!!

PlanPremium FamilyCountry USADeviceSamsung S8Operating SystemAndriod Oreo My Question or Issue The Spotify App has been cutting off in the middle of songs. I had this same problem last year and another time several months before that. It was told tha...

  • Regular
  • Plan Premium Family Country  USA Device Samsung S8 Operating System Andriod Oreo   My Question or Issue  The Spotify App has been cutting off in the middle of songs. I had th...
  • 544 Views
  • 0 replies
  • 0 likes
  • 544 Views
  • 0 replies
  • 0 likes

Do One Plus 3 Spotify App support share on Instagram Stories?

PlanFreeCountry SpainDeviceOne Plus 3Operating SystemAndroid My Question or Issue The option to share directly to the stories does not show up, therefor I can't, and yes, I have both apps & phone updated

  • Casual Listener
  • Plan Free Country  Spain Device One Plus 3 Operating System Android   My Question or Issue  The option to share directly to the stories does not show up, therefor I can't, an...
  • 1104 Views
  • 0 replies
  • 0 likes
  • One plus 3 Instagram stories
  • 1104 Views
  • 0 replies
  • 0 likes

Spotify doesn't reconnect to internet after signal drops

PlanPremiumCountryUSADeviceHTC Desire 550Operating SystemAndroid 7.0 My Question or Issue Basically, my internet isn't the greatest, so I sometimes get signal drops. The main issue arises when I go to a particular page(ie. Album page, artist page, se...

  • Casual Listener
  • Plan Premium Country USA Device HTC Desire 550 Operating System Android 7.0   My Question or Issue  Basically, my internet isn't the greatest, so I sometimes get signal drops. The...
  • 652 Views
  • 0 replies
  • 4 likes
  • 652 Views
  • 0 replies
  • 4 likes

Songs not showing up in library but are still saved

PlanPremiumCountry VietnamDeviceXiaomi Pocophone F1Operating SystemAndroid 8.1 My Question or IssueVirtually all my saved songs stopped showing up after I reinstalled the app following a device reset, although on the now playing page they still come ...

  • Newbie
  • Plan Premium Country  Vietnam Device Xiaomi Pocophone F1 Operating System Android 8.1   My Question or Issue Virtually all my saved songs stopped showing up after I reinstalled th...
  • YahTehgz
  • Composer
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Spotify randomly starts playing

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceMoto Z2 playOperating System My Question or Issue The Spotify app won't close, and then will randomly ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Moto Z2 play Operating System &...
  • YahTehgz
  • Composer
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

In app error report submit

PlanPremiumCountryNLDeviceSamsung Galaxy 9 Operating System Android please make it easier to submit errors and issues from within the app. I would like to see a more automated and easier process of reporting issues. I like and use spotify very much.I...

  • Casual Listener
  •   Plan Premium Country NL Device Samsung Galaxy 9  Operating System  Android   please make it easier to submit errors and issues from within the app.  I would like...
  • 310 Views
  • 0 replies
  • 2 likes
  • 310 Views
  • 0 replies
  • 2 likes

I have the Galaxy S9 and Spotify keeps disappearing from the notifications bar

I've tried going into the settings and I've checked every box regarding notifications, **bleep**, ive checked every box period. But Spotify keeps disappearing from the notifications bar after a while and I have to close Spotify and open it back up ag...

  • Regular
  • I've tried going into the settings and I've checked every box regarding notifications, **bleep**, ive checked every box period. But Spotify keeps disappearing from the notifications bar after a while...
  • Mrsquishy
  • Regular
  • 1077 Views
  • 4 replies
  • 1 likes
  • 1077 Views
  • 4 replies
  • 1 likes

The Anroid app has WAY TOO MANY bugs. I'm done

I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this **bleep** anymore.Here are a list of bugs that occ...

  • Casual Listener
  • I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this...
  • kalandro85
  • Casual Listener
  • 1946 Views
  • 10 replies
  • 16 likes
  • 1946 Views
  • 10 replies
  • 16 likes

Browsing an search options not working

PlanPremiumCountry UKDeviceGoogle PixelOperating System Android Oreo My Question or Issue Spotify browsing and searching not working I reinstalled it works for abit and then stops working again any help this issue is getting really irritating now!

  • Newbie
  • Plan Premium Country  UK Device Google Pixel Operating System  Android Oreo   My Question or Issue  Spotify browsing and searching not working I reinstalled it work...
  • YahTehgz
  • Composer
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Spotify connect "Phone locked or spotify not in foreground", is there a workaround this?

DeviceMacbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have to listen to all my computer sounds through the speakers. The problem i...

  • Regular
  • Device Macbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo   I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have...
  • a7-t_5gr7tvcq
  • Newbie
  • 2555 Views
  • 4 replies
  • 3 likes
  • Connect
    phone
  • 2555 Views
  • 4 replies
  • 3 likes

Superuser Contribution Unable to share songs to Instagram Story

PlanPremiumCountryIsrael DeviceMeizu m2noteOperating SystemAndroid 5.1Spotify App Version 8.4.70.666Instagram App Version 63.0.0.17.94 My Question or Issue I don't have the option to share songs on Instagram Story. The only option I have related to I...

  • Casual Listener
  • Plan Premium Country Israel  Device Meizu m2note Operating System Android 5.1 Spotify App Version 8.4.70.666 Instagram App Version 63.0.0.17.94   My Question or Issue ...
  • Jemi
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

why are you connecting to fb 5 f**** times a minute?

PlanPremiumCountry DeviceSamsungOperating SystemAndroid OreoMy Question or Issueeven though i dont have facebook activated in spotifiy....(i dont want that glofied toilet any where near my devices)i went ahead and blocked:*.facebook.comand my logs ex...

  • Casual Listener
  • Plan Premium Country   Device Samsung Operating System Android Oreo My Question or Issue even though i dont have facebook activated in spotifiy.... (i dont want that glofied toi...
  • 371 Views
  • 0 replies
  • 2 likes
  • 371 Views
  • 0 replies
  • 2 likes

Superuser Contribution Disconnecting headphones music continues to play on phone speakers

PlanPremiumCountry UKDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueWhen I disconnect my Bluetooth headphones, Spotify now continues playing the music on the phone speakers which is really annoying. Disconnecting my headphon...

  • Newbie
  • Plan Premium Country  UK Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue When I disconnect my Bluetooth headphones, Spotify now continues playi...
  • Jemi
  • Spotify Legend
  • 3042 Views
  • 1 replies
  • 0 likes
  • 3042 Views
  • 1 replies
  • 0 likes

Bluetooth - aucun information tracklist

PlanPremiumCountry FranceDeviceGalaxy S8Operating SystemAndroid Oreo 8.0.0 My Question or Issue Bonjour,Les informations n'apparaissent sur mon autoradio en bluetooth alors qu'avec l'application de base Samsung oui. Merci de bien vouloir m'aider

  • Casual Listener
  • Plan Premium Country  France Device Galaxy S8 Operating System Android Oreo 8.0.0   My Question or Issue  Bonjour, Les informations n'apparaissent sur mon autoradio en ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes