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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42990 Views
  • 66 replies
  • 25 likes
  • 42990 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878281 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878281 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Visual Overlay Bug Note 8

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid Oreo 8.0.0Samsung Experience 9.0Kernel 4.4.78-13949550 My Question or IssueI am getting this strange issue sometimes when i relaunch the app after it has been running in the background it has t...

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  • Casual Listener
  •     Plan Premium Country  US Device Note 8 Operating System Android Oreo 8.0.0 Samsung Experience 9.0 Kernel 4.4.78-13949550   My Question or Issue I am getting ...
  • Katerina
  • Spotify Legend
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

Android and Chromecast out of sync after ~10 minutes

PlanPremiumCountryUSDeviceGoogle Pixel 2Operating SystemAndroid 9My Question or IssueAfter about 10-20 minutes of Spotify being in the background playing via Chromecast, if I return to Spotify, the "connection" with my Chromecast isn't fully function...

  • Newbie
  •   Plan Premium Country US Device Google Pixel 2 Operating System Android 9 My Question or Issue After about 10-20 minutes of Spotify being in the background playing via Chromecast, if ...
  • 697 Views
  • 0 replies
  • 9 likes
  • Chromecast Android
  • 697 Views
  • 0 replies
  • 9 likes

Suggested song

PlanFreeCountry Argentina I made a playlist with 30 songs and after 2 or 3, suggested music starts playing. How do I stop this? I want to listen to the music I added, not to something else

  • Newbie
  • Plan Free Country  Argentina  I made a playlist with 30 songs and after 2 or 3, suggested music starts playing. How do I stop this? I want to listen to the music I added, not to somethi...
  • 342 Views
  • 0 replies
  • 2 likes
  • 342 Views
  • 0 replies
  • 2 likes

When searching for a song the next song that plays does not take into consideration the search

I am using android. When I search for songs in a large playlist, for example, say led zeppelin only led zeppelin songs show up. If I pick one of these songs it plays correctly. However, once the next song plays it ignores the filter and plays the nex...

  • Regular
  • I am using android. When I search for songs in a large playlist, for example, say led zeppelin only led zeppelin songs show up. If I pick one of these songs it plays correctly. However, once the...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Entire songs not playing on android mobile

I made playlists on my computer and when I try to play on my android device it only plays like 13 seconds of the song.

  • Newbie
  • I made playlists on my computer and when I try to play on my android device it only plays like 13 seconds of the song.
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

after playing few songs then stop playing

PlanPremiumCountry Hong KongDeviceSamsungs8 PlusOperating SystemAndroid My Question or Issue Recently my spotify only can play few songs then it stop playing. I have go back to the app then click "play" or reset the app to play it again. any ideas fo...

  • Newbie
  • Plan Premium Country  Hong Kong Device Samsungs8 Plus Operating System Android   My Question or Issue  Recently my spotify only can play few songs then it stop playing. I hav...
  • Jose_M
  • Spotify Star
  • 321 Views
  • 1 replies
  • 3 likes
  • 321 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Android app doesn't correctly register media playback

DeviceOnePlus 5TOperating SystemCan repro on all versions of Android released, with all versions of Spotify to date. My Question or Issue So I have this weird bug that appears on my phone after Spotify has been there for about 3-4 weeks. It reappears...

  • Music Fan
  •   Device OnePlus 5T Operating System Can repro on all versions of Android released, with all versions of Spotify to date.   My Question or Issue  So I have this weird bug that a...
  • esist
  • Music Fan
  • 746 Views
  • 4 replies
  • 0 likes
  • 746 Views
  • 4 replies
  • 0 likes

Can't log in to spotify/can't go 'online'

PlanPremiumCountryNetherlandsDeviceOnePlus 6Operating SystemAndroid 8.1.0OxygenOS 5.1.11 My Question or IssueLast weekend suddenly I was unable to stream music with mobile data. It mentioned that Spotify had no internet connection. My mobile network ...

  • Regular
  •   Plan Premium Country Netherlands Device OnePlus 6 Operating System Android 8.1.0 OxygenOS 5.1.11   My Question or Issue Last weekend suddenly I was unable to stream music with...
  • Levi379
  • Regular
  • 410 Views
  • 3 replies
  • 1 likes
  • 410 Views
  • 3 replies
  • 1 likes

Superuser Contribution Volume goes up and down on it's own

PlanPremiumCountry USADevice(Samsung s7)Operating System(Android) All of a sudden the volume will go up and down, when it feels like it. At first I thought this was an issue with the radio in my truck, but come to find out...it's happening no matter ...

  • Regular
  • Plan Premium Country  USA Device (Samsung s7) Operating System (Android)   All of a sudden the volume will go up and down, when it feels like it.  At first I thought this was ...
  • Meditrina
  • Regular
  • 12739 Views
  • 4 replies
  • 1 likes
  • 12739 Views
  • 4 replies
  • 1 likes

Bluetooth Radio Automatically Starts Spotify

I have a Note 8 that I connect to my semi's radio via bluetooth. Whenever I connect my phone to the radio, and change the source on the radio to bluetooth, spotify just out of no where starts playing. Even if the app isn't recently opened. It did thi...

  • Visitor
  • I have a Note 8 that I connect to my semi's radio via bluetooth. Whenever I connect my phone to the radio, and change the source on the radio to bluetooth, spotify just out of no where starts playing...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Archivos locales

PlanPremiumCountry Argentina DeviceBLU ENERGY X PLUS Operating SistemAndroid 5.0My Question or Issue Los archivos locales cuando los descargo en el celular se escuchan acelerados no se porque, y en la pc se los puede escuchar normalmente

  • Newbie
  • Plan Premium Country  Argentina  Device BLU ENERGY X PLUS  Operating Sistem Android 5.0 My Question or Issue  Los archivos locales cuando los descargo en el celular se es...
  • 301 Views
  • 0 replies
  • 1 likes
  • 301 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't scrub in track after selecting next

PlanPremiumCountry CHDeviceAsus Zenfone AROperating SystemAndroid 7.0 My Question or IssueAfter selecting the next song in an album in the player view, scrubbing doesn't work anymore. Going back to the album and selecting the song there fixes the pro...

  • Casual Listener
  • Plan Premium Country  CH Device Asus Zenfone AR Operating System Android 7.0   My Question or Issue After selecting the next song in an album in the player view, scrubbing doesn't...
  • Jemi
  • Spotify Legend
  • 1591 Views
  • 3 replies
  • 0 likes
  • Next
    Scrub
    scrubbing
  • 1591 Views
  • 3 replies
  • 0 likes

Spotify pauses every 10 minutes

PlanPremiumCountry USADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueSpotify is pausing every 10 minutes. I don't know why. Haven't had this problem before today. The app is still open on the phone. It doesn't matter if it's in ...

  • Casual Listener
  • Plan Premium Country  USA Device Google Pixel 2 XL Operating System Android 9   My Question or Issue Spotify is pausing every 10 minutes. I don't know why. Haven't had this proble...
  • Kaaltet
  • Casual Listener
  • 1438 Views
  • 4 replies
  • 0 likes
  • 1438 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Not able to share song on Instagram Stories

PlanPremiumCountry BrazilDeviceMoto Z Play 1Operating SystemAndroid 8.0.0 When I access the Sharing options in the song menu, there's no option to share to Instagram Stories. Even if I click on the More options, I can see that's possible to share as ...

  • Newbie
  • Plan Premium Country  Brazil Device Moto Z Play 1 Operating System Android 8.0.0     When I access the Sharing options in the song menu, there's no option to share to In...
  • Peter
  • Spotify Legend
  • 2861 Views
  • 1 replies
  • 0 likes
  • 2861 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with downloading music

PlanPremiumCountry GermanyDeviceSamsung Galaxy J7 2017Operating SystemAndroid 7.0 My Question or IssueEverything was good before until I open today the app because I want to download couple albums so I can listen to them in offline mode. I am using 4...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy J7 2017 Operating System Android 7.0   My Question or Issue Everything was good before until I open today the app because I wan...
  • Peter
  • Spotify Legend
  • 689 Views
  • 7 replies
  • 0 likes
  • 689 Views
  • 7 replies
  • 0 likes

Huawei p20 pro lockscreen

Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...

  • Casual Listener
  • Hi there,   I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...
  • larppa5
  • Casual Listener
  • 13339 Views
  • 1 replies
  • 0 likes
  • 13339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with Note 8 and Spotify app when pausing playback for a while and resuming use of the app.

PlanPremiumCountry USADeviceNote 8Operating SystemOreo (8.0.0)Spotify App Version8.4.66.733 armV7 My Question or Issue I will encounter some kind of bug that will pop up when the app goes inactive for a while. I'll start the app, listen to something ...

  • Casual Listener
  • Plan Premium Country  USA Device Note 8 Operating System Oreo (8.0.0) Spotify App Version 8.4.66.733 armV7  My Question or Issue  I will encounter some kind of bug tha...
  • disco_stu_82
  • Newbie
  • 2800 Views
  • 5 replies
  • 4 likes
  • 2800 Views
  • 5 replies
  • 4 likes

App crashes when playing music

PlanFree/PremiumCountry DeviceSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue In the middle of a song the app crashes and I have to unlock my phone again and start the app in order to play music. Very an...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     In the middle of a song ...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

How to close Spotify app?

PlanFreeCountry Canada DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI generally only listen to music when I'm driving. When I'm done my drive, Spotify stops playing, which is great. The problem is that the app remains open, so I...

  • Casual Listener
  • Plan Free Country  Canada   Device Samsung Galaxy S7 Operating System Android   My Question or Issue I generally only listen to music when I'm driving. When I'm done my driv...
  • 760 Views
  • 0 replies
  • 0 likes
  • 760 Views
  • 0 replies
  • 0 likes

Spotify connect not working

Since a week or two I can't seem to use spotify connect on my android device anymore...I reinstalled spotify and I could use it again... until I closed spotify...Then I tried rebooting and it worked again... until I closed it again...This keeps happe...

  • Newbie
  • Since a week or two I can't seem to use spotify connect on my android device anymore... I reinstalled spotify and I could use it again... until I closed spotify... Then I tried rebooting and it wor...
  • 379 Views
  • 0 replies
  • 0 likes
  • bug
    help!
  • 379 Views
  • 0 replies
  • 0 likes