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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42995 Views
  • 66 replies
  • 25 likes
  • 42995 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

I paid premium but it isn't working

I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?

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  • Newbie
  • I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?  
  • Luke
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android design problem

PlanPremiumCountry TurkeyDevice(General mobile gm8)Operating System(Android Oreo 8.1) My Question or Issue Gm8 android navigation keys on android oreo 8.1 on the top extra section There is a gap. If you fix it, I'm happy.

  • Regular
  • Plan Premium Country  Turkey Device (General mobile gm8) Operating System (Android Oreo 8.1)   My Question or Issue  Gm8 android navigation keys on android oreo 8.1 on t...
  • AtaolArslan
  • Regular
  • 725 Views
  • 5 replies
  • 0 likes
  • 725 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on smasung s8plus

Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all permissions reinstalled the app cleared the cache etc. The first...

  • Casual Listener
  • Hi all   I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all perm...
  • camillo75
  • Community Legend
  • 1121 Views
  • 5 replies
  • 0 likes
  • 1121 Views
  • 5 replies
  • 0 likes

Spotify stops playing while Endomondo being used

Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. Found an old issue in this community, describing sim...

  • Casual Listener
  • Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. ...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Samsung IconX and Garmin sport watch

My Question or IssueIs it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need.I saw similar subjects, but closed now with no updates since.

  • Newbie
  •   My Question or Issue Is it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need. I ...
  • TomLegend
  • Spotify Legend
  • 637 Views
  • 1 replies
  • 2 likes
  • 637 Views
  • 1 replies
  • 2 likes

Superuser Contribution No internet connection?

PlanPremiumCountryBelgiumDeviceOne Plus 5Operating SystemAndroid 8.1.0 My Question or IssueSince 3 days now, Spotify pretends I have "no connection to internet" while all other applications wel have access (Spotify offline listennig is not affected)....

  • Newbie
  • Plan Premium Country Belgium Device One Plus 5 Operating System Android 8.1.0   My Question or Issue Since 3 days now, Spotify pretends I have "no connection to internet" while all oth...
  • TomLegend
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forward a song doesn't work. Song start from beginning.

PlanPremiumCountry Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account.DeviceHTC 12+Operating SystemAndroid Oreo Issue Can't forward a song. It's start from begin again instead of forwardin...

  • Casual Listener
  • Plan Premium Country  Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account. Device HTC 12+ Operating System Android Oreo ...
  • TomLegend
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Help about liking an album

When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android

  • Casual Listener
  • When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android
  • Jose_M
  • Spotify Star
  • 1842 Views
  • 3 replies
  • 1 likes
  • 1842 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music stops or volume goes down when listening on background

PlanFree/PremiumCountry France DeviceHuawei P10 liteOperating SystemAndroid My Question or IssueHello,I have a problem with the app when I go on internet in the same time. The music stops if there is a video on the internet tab even if I don't watch ...

  • Newbie
  • Plan Free/Premium Country  France  Device Huawei P10 lite Operating System Android    My Question or Issue Hello, I have a problem with the app when I go on internet in...
  • TomLegend
  • Spotify Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • Android
    music stops
    volume bug
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android)Now playing notification vanishing while playing songs

PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or Issue After a while listening to my songs, the now playing notification vanishes, but the song keeps playing, I open the app again and it shows me as if I...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue  After a while listening to my songs, the now playing noti...
  • TomLegend
  • Spotify Legend
  • 610 Views
  • 1 replies
  • 1 likes
  • Android
    Now playing
    pop up
  • 610 Views
  • 1 replies
  • 1 likes

Speed up android

I don't understand, why it takes minues to open a playlist. And often it's failing.Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is not able to open a synchronized playlist of twenty so...

  • Roadie
  • I don't understand, why it takes minues to open a playlist. And often it's failing. Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is ...
  • Kalmora
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

No "see all albums" button for CHVRCHES

PlanPremiumCountryUSDeviceSamsung Galaxy 8 My Question or IssueThere is no "see all albums" option for CHVRCHES on both my spotify app and web player.

  • Regular
  • Plan Premium Country US Device Samsung Galaxy 8   My Question or Issue There is no "see all albums" option for CHVRCHES on both my spotify app and web player.  
  • songassistant
  • Composer
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Músicas

Eu salvo as músicas mas elas só aparecem em Playlist, as mais antigas então em "Músicas" mas as que baixei agora não..

  • Newbie
  • Eu salvo as músicas mas elas só aparecem em Playlist, as mais antigas então em "Músicas" mas as que baixei agora não..
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notification Missing

Hi, I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and the controls from the lock screen are missing too. This usualy ha...

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  • Newbie
  • Hi,    I've noticed that sometimes when i'm using Spotify, the notification that shows which music is being played disapears from the status bar. I no longer get the status of the app and...
  • manicdan
  • Newbie
  • 1472 Views
  • 5 replies
  • 3 likes
  • Android
    bug
  • 1472 Views
  • 5 replies
  • 3 likes

Whenever I select a song from search, it will start playing the radio instead of the song

PlanPremiumCountry NetherlandsDeviceNokia 6.1Operating SystemAndroidOreo My Question or IssueWhenever I select a song from search, it will start playing the radio instead of the song. If I go to the album and press the song there, it will start playi...

  • Newbie
  •   Plan Premium Country  Netherlands Device Nokia 6.1 Operating System AndroidOreo   My Question or Issue Whenever I select a song from search, it will start playing the radi...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

App does not work correctly on Samsung S8

PlanPremiumCountry Samsung S8Operating SystemAndroid Oreo My app does not change display with the changing song, it displays the play icon even when the track is playing or will continue to display the pause icon when it shouldn't. It doesn't properl...

  • Newbie
  • Plan Premium Country  Samsung S8 Operating System Android Oreo   My app does not change display with the changing song, it displays the play icon even when the track is playing or wi...
  • 323 Views
  • 0 replies
  • 1 likes
  • 323 Views
  • 0 replies
  • 1 likes

Solved!! Previews

I have just upgraded my android phone and tried to start another premium profile. What is going on with this software! PlanFree CountryUK Operating SystemAndroid My Question or Issue Problems Won't let me listen to full songs. The lay out has changed...

  • Casual Listener
  • I have just upgraded my android phone and tried to start another premium profile.      What is going on with this software!            Plan Free...
  • AnnieA
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • preview
  • 568 Views
  • 2 replies
  • 0 likes

Can't shuffle local songs on mobile

PlanPremiumCountry SwedenDeviceSamsung galaxy 5 neoOperating SystemAndroid My Question or Issuescreenshot I have local files on my computer that I've synced to my phone. I used to be able to play them just fine. Now the local songs are greyed out and...

e2360947c7bfbf8634b9559cfce850c2
  • Newbie
  • Plan Premium Country  Sweden Device Samsung galaxy 5 neo Operating System Android   My Question or Issue screenshot  I have local files on my computer that I've synced to ...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes