Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52219 Views
  • 67 replies
  • 25 likes
  • 52219 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882302 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882302 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Archivos locales

PlanPremiumCountry Argentina DeviceBLU ENERGY X PLUS Operating SistemAndroid 5.0My Question or Issue Los archivos locales cuando los descargo en el celular se escuchan acelerados no se porque, y en la pc se los puede escuchar normalmente

  • Newbie
  • Plan Premium Country  Argentina  Device BLU ENERGY X PLUS  Operating Sistem Android 5.0 My Question or Issue  Los archivos locales cuando los descargo en el celular se es...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't scrub in track after selecting next

PlanPremiumCountry CHDeviceAsus Zenfone AROperating SystemAndroid 7.0 My Question or IssueAfter selecting the next song in an album in the player view, scrubbing doesn't work anymore. Going back to the album and selecting the song there fixes the pro...

  • Casual Listener
  • Plan Premium Country  CH Device Asus Zenfone AR Operating System Android 7.0   My Question or Issue After selecting the next song in an album in the player view, scrubbing doesn't...
  • Jemi
  • Spotify Legend
  • 1630 Views
  • 3 replies
  • 0 likes
  • Next
    Scrub
    scrubbing
  • 1630 Views
  • 3 replies
  • 0 likes

Spotify pauses every 10 minutes

PlanPremiumCountry USADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueSpotify is pausing every 10 minutes. I don't know why. Haven't had this problem before today. The app is still open on the phone. It doesn't matter if it's in ...

  • Casual Listener
  • Plan Premium Country  USA Device Google Pixel 2 XL Operating System Android 9   My Question or Issue Spotify is pausing every 10 minutes. I don't know why. Haven't had this proble...
  • Kaaltet
  • Casual Listener
  • 1458 Views
  • 4 replies
  • 0 likes
  • 1458 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Not able to share song on Instagram Stories

PlanPremiumCountry BrazilDeviceMoto Z Play 1Operating SystemAndroid 8.0.0 When I access the Sharing options in the song menu, there's no option to share to Instagram Stories. Even if I click on the More options, I can see that's possible to share as ...

  • Newbie
  • Plan Premium Country  Brazil Device Moto Z Play 1 Operating System Android 8.0.0     When I access the Sharing options in the song menu, there's no option to share to In...
  • Peter
  • Spotify Legend
  • 2894 Views
  • 1 replies
  • 0 likes
  • 2894 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with downloading music

PlanPremiumCountry GermanyDeviceSamsung Galaxy J7 2017Operating SystemAndroid 7.0 My Question or IssueEverything was good before until I open today the app because I want to download couple albums so I can listen to them in offline mode. I am using 4...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy J7 2017 Operating System Android 7.0   My Question or Issue Everything was good before until I open today the app because I wan...
  • Peter
  • Spotify Legend
  • 782 Views
  • 7 replies
  • 0 likes
  • 782 Views
  • 7 replies
  • 0 likes

Huawei p20 pro lockscreen

Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...

  • Casual Listener
  • Hi there,   I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...
  • larppa5
  • Casual Listener
  • 13393 Views
  • 1 replies
  • 0 likes
  • 13393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with Note 8 and Spotify app when pausing playback for a while and resuming use of the app.

PlanPremiumCountry USADeviceNote 8Operating SystemOreo (8.0.0)Spotify App Version8.4.66.733 armV7 My Question or Issue I will encounter some kind of bug that will pop up when the app goes inactive for a while. I'll start the app, listen to something ...

  • Casual Listener
  • Plan Premium Country  USA Device Note 8 Operating System Oreo (8.0.0) Spotify App Version 8.4.66.733 armV7  My Question or Issue  I will encounter some kind of bug tha...
  • disco_stu_82
  • Newbie
  • 2821 Views
  • 5 replies
  • 4 likes
  • 2821 Views
  • 5 replies
  • 4 likes

App crashes when playing music

PlanFree/PremiumCountry DeviceSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue In the middle of a song the app crashes and I have to unlock my phone again and start the app in order to play music. Very an...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     In the middle of a song ...
  • Billy-J
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

How to close Spotify app?

PlanFreeCountry Canada DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI generally only listen to music when I'm driving. When I'm done my drive, Spotify stops playing, which is great. The problem is that the app remains open, so I...

  • Casual Listener
  • Plan Free Country  Canada   Device Samsung Galaxy S7 Operating System Android   My Question or Issue I generally only listen to music when I'm driving. When I'm done my driv...
  • 775 Views
  • 0 replies
  • 0 likes
  • 775 Views
  • 0 replies
  • 0 likes

Spotify connect not working

Since a week or two I can't seem to use spotify connect on my android device anymore...I reinstalled spotify and I could use it again... until I closed spotify...Then I tried rebooting and it worked again... until I closed it again...This keeps happe...

  • Newbie
  • Since a week or two I can't seem to use spotify connect on my android device anymore... I reinstalled spotify and I could use it again... until I closed spotify... Then I tried rebooting and it wor...
  • 391 Views
  • 0 replies
  • 0 likes
  • bug
    help!
  • 391 Views
  • 0 replies
  • 0 likes

Solved!! New Layout A/B test

PlanPremium CountryNetherlands DeviceOnePlus One Operating SystemLineageOS 15.1 + OpenGapps + su My FeedbackThis layout change isn't a good one. The repeat button is hidden behind a menu icon and the devices available is surprisingly inconvenient whe...

  • Regular
  • Plan Premium   Country Netherlands   Device OnePlus One   Operating System LineageOS 15.1 + OpenGapps + su   My Feedback This layout change isn't a good one. The repe...
  • Loxer
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Chromecast implementation is buggy

PlanPremiumCountryNorwayDeviceSamsung Galaxy Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue I constantly have to reboot my phone in order to see my chromecast devices. They show up without problems in Google Home, YouTube apps and others...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy Galaxy S8 Operating System Android 8.0.0   My Question or Issue  I constantly have to reboot my phone in order to see my chromeca...
  • 488 Views
  • 0 replies
  • 4 likes
  • 488 Views
  • 0 replies
  • 4 likes

Problems with my Pixel 2 xl, using the original usb c adapter, i cant skip song on spotify

PlanPremiumCountryGermanyDevice(Google Pixel 2 XL)Operating System(Android 8.1) My Question or Issue Cant skip song on spotify, just pause and play, i can skip the songs on google play without any problems, so the problem is on spotify, i reinstalled...

  • Casual Listener
  • Plan Premium Country Germany Device (Google Pixel 2 XL) Operating System (Android 8.1)   My Question or Issue  Cant skip song on spotify, just pause and play, i can skip the songs...
  • fooosp
  • Regular
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution Battery Drain Since Last Update

PlanPremiumCountryUSA Device(LG V30Operating SystemAndroid 8.0 It seems every since the latest update to the android version of spotify my battery on my phone is draining really fast. i Got rid of other apps i thought could be the problem but im sure...

  • Casual Listener
  • Plan Premium Country USA   Device (LG V30 Operating System Android 8.0   It seems every since the latest update to the android version of spotify my battery on my phone is drainin...
  • jholtx
  • Casual Listener
  • 775 Views
  • 2 replies
  • 4 likes
  • 775 Views
  • 2 replies
  • 4 likes

The Android App is Buggy

PlanPremiumCountry EnglandDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or IssueMy issue is the same as this onehttps://community.spotify.com/t5/Android/APP-BUGS/td-p/4530811I've tried the suggested possible fixes including clea...

  • Newbie
  • Plan Premium Country  England Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue My issue is the same as this one https://community.spotify.co...
  • 587 Views
  • 0 replies
  • 1 likes
  • bugs
    Version 8.4.17.640 armV7
  • 587 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cant find Shuffle Play on my playlist.

Hello, im using a Samsung Galaxy Note 5 and I only have a free plan. I cant seem to find the shuffle play on my playlist songs, note that ive already tried reinstalling the app.

  • Casual Listener
  • Hello, im using a Samsung Galaxy Note 5 and I only have a free plan. I cant seem to find the shuffle play on my playlist songs, note that ive already tried reinstalling the app.  
  • Sakkls
  • Casual Listener
  • 1144 Views
  • 5 replies
  • 0 likes
  • 1144 Views
  • 5 replies
  • 0 likes

Superuser Contribution downloaded music will not play sometimes while offline

Plan PremiumCountry UsaDevice android galaxy s7 edge Operating System Android Oreo My Question or Issue This morning I attempted to play a song which I have downloaded in the past and played hundreds of times in the past and I am the premium paying s...

  • Music Fan
  • Plan  Premium Country  Usa Device  android galaxy s7 edge  Operating System  Android Oreo   My Question or Issue  This morning I attempted to play a ...
  • ken4runner7
  • Music Fan
  • 894 Views
  • 9 replies
  • 1 likes
  • 894 Views
  • 9 replies
  • 1 likes

Can't login on Chinese radio head unit with Android 6.0

FreeCountry USA DeviceChinese radio head unitOperating SystemAndroid 6.0 My Question or IssueI recently installed a Chinese head unit in my car (Android 6.0). Downloaded Spotify from Google Play and created account, made initial music selections etc....

  • Newbie
  •   Free Country  USA   Device Chinese radio head unit Operating System Android 6.0   My Question or Issue I recently installed a Chinese head unit in my car (Android 6.0)...
  • 760 Views
  • 0 replies
  • 0 likes
  • chinese radio
    head unit
  • 760 Views
  • 0 replies
  • 0 likes

Since no one seemed to solve the "Blocked Song" issue yet...

I was listening to an album on the Spotify mobile app on my Samsung 7, and accidentally hit the "Block Song" button. I cannot recover the song back to the album, but I do have the song on another playlist. After extensive research, I found that this ...

  • Visitor
  • I was listening to an album on the Spotify mobile app on my Samsung 7, and accidentally hit the "Block Song" button. I cannot recover the song back to the album, but I do have the song on another pla...
  • user-removed
  • Not applicable
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes