Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60504 Views
  • 68 replies
  • 26 likes
  • 60504 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28360 Views
  • 5 replies
  • 0 likes
  • 28360 Views
  • 5 replies
  • 0 likes

Spotify showing MY NAME on ALL of my songs on every playlist

PlanPremiumCountry MexicoDeviceHTC ONE A9Operating SystemAndroid 7 My Question or Issue Spotify is showing my name on every song I have on my playlists just like I'm the artist. It's not a big problem, but, why is this happening? See attached image t...

  • Newbie
  • Plan Premium Country  Mexico Device HTC ONE A9 Operating System Android 7  My Question or Issue   Spotify is showing my name on every song I have on my playlists just like I'...
  • Loxer
  • Community Legend
  • 638 Views
  • 1 replies
  • 1 likes
  • 638 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution App doesn't recognize SD card to store offline music

PlanPremiumCountryUK DeviceHTC U11 EyesOperating SystemAndroid 7.1.2 Spotify version8.4.64.555 armV7My Question or Issue Hello guys, I can't make my app to recognize my SD card to store offline music. I have been doing some research but in the Storag...

  • Regular
  • Plan Premium Country UK  Device HTC U11 Eyes Operating System Android 7.1.2  Spotify version 8.4.64.555 armV7 My Question or Issue   Hello guys, I can't make my app to...
  • openminder
  • Regular
  • 11896 Views
  • 5 replies
  • 0 likes
  • htc
    SD-card
  • 11896 Views
  • 5 replies
  • 0 likes

Can't share music

PlanPremiumCountry MéxicoDeviceMotoG 6PlayOperating SystemAndroid Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.

  • Newbie
  • Plan Premium Country  México Device MotoG 6Play Operating System Android Oreo 8.0.0    My Question or Issue  Everytime I press the share option the app crash.
  • youngchaoos
  • Newbie
  • 1196 Views
  • 5 replies
  • 0 likes
  • music
    Share crash
  • 1196 Views
  • 5 replies
  • 0 likes

Why is it so slow and unreliable?

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9Operating SystemAndroid 8.0 Oreo, Samsung Experience Version 9.0. My Question or IssueWhy is the app so slow, unresponsive and unreliable? It's almost physically painful just waiting for it to lo...

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy S9 Operating System Android 8.0 Oreo, Samsung Experience Version 9.0.   My Question or Issue Why is the app so slow, unrespons...
  • Daggz90
  • Casual Listener
  • 15834 Views
  • 5 replies
  • 45 likes
  • 15834 Views
  • 5 replies
  • 45 likes

Cache screw up

PlanPremiumCountry USDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I cleared my cache and it deleted my photos in my gallery. When I downloaded 2 of my playlists, it took up way more space than when I had 10+ downloaded. It fill...

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy S7 Operating System Android    My Question or Issue  I cleared my cache and it deleted my photos in my gallery. When I dow...
  • fooosp
  • Regular
  • 506 Views
  • 2 replies
  • 0 likes
  • Other
  • 506 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Can't Select Song to Play or Turn Off Autoplay

Premium account in US LG V30 - Android 8.0 When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the song. I also cannot get AutoPlay to stop on my account even when the ...

  • Newbie
  • Premium account in US   LG V30 - Android 8.0   When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the ...
  • Alfredo
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to play only the music I filtered with the search option in a playlist.

PlanPremiumCountryPanama DeviceHuawei Mate 10 ProOperating SystemAndroid Oreo My Question or Issue Previously, when I searched for a specific thing on a playlist on spotify, only the things that matched what I searched would play. I would like to kno...

  • Casual Listener
  • Plan Premium Country Panama  Device Huawei Mate 10 Pro Operating System Android Oreo   My Question or Issue  Previously, when I searched for a specific thing on a playlist on...
  • Darom1198
  • Casual Listener
  • 858 Views
  • 4 replies
  • 0 likes
  • 858 Views
  • 4 replies
  • 0 likes

Solved!! "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueCopied from original post that was closed: "I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the deskt...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Copied from original post that was closed:    "I've notice...
  • jsannn
  • Community Legend
  • 2388 Views
  • 5 replies
  • 0 likes
  • 2388 Views
  • 5 replies
  • 0 likes

Some liked songs wont show on playlist?

Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstall but didnt work. I am a free user and have a LG K2...

  • Newbie
  • Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstal...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Wifi connection problem

PlanFamily PlanCountry BrazilDeviceAndroid (OnePlus 5T)Operating SystemOxygenOS 5.1.5 My Question or IssueHi, My name is Diana, I am having trouble when connecting the app Spotify to the internet via Wifi, and it is the ONLY app that I having this ki...

  • Casual Listener
  •   Plan Family Plan Country  Brazil Device Android (OnePlus 5T) Operating System OxygenOS 5.1.5   My Question or Issue Hi,  My name is Diana, I am having trouble when c...
  • 6padq3cumtx4mat
  • Casual Listener
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

Bad quality of the sound

I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through all the potential fixes and settings nothing is wo...

  • Newbie
  • I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through...
  • Ryanx0r
  • Composer
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Problem with downloading

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my settings, it says ive only used 8.45 GB. Its really f**kin...

  • Newbie
  • Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my setting...
  • Joe
  • Community Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

App crush after trying to share playlists

PlanPremiumCountryIsraelDeviceOnePlus3Operating SystemAndroid 8.0.0 OxygenOS version 5.0.4 My Question or Issue How to reproduce: open "Your Library"open "Playlists"open the options menu on any playlist (⋮) choose "Share" Result:App crush after tryin...

  • Newbie
  • Plan Premium Country Israel Device OnePlus3 Operating System Android 8.0.0 OxygenOS version 5.0.4   My Question or Issue   How to reproduce:   open "Your Library" open...
  • Ryanx0r
  • Composer
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding to queue cancels shuffle.

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any song to queue, it cancels the shuffle and only plays ...

  • Casual Listener
  • This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any so...
  • SergioDavid
  • Roadie
  • 841 Views
  • 4 replies
  • 0 likes
  • 841 Views
  • 4 replies
  • 0 likes

Spotify Plays The Wrong Song in the Search UI

Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song.Steambreather is no longer the first song in the "Steambreather Song Radio" and when I hit play on Steambreather, it plays the first song in the Steamb...

  • Casual Listener
  • Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song. Steambreather is no longer the first song in the "Steambreather Song Radio" and when I...
  • 22siyqdicbj7zvx
  • Casual Listener
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Won't Recognize a song with 2 artists

PlanPremium (Family)Country MexicoDeviceSamsung Galaxy S7Operating SystemAndroid 8 OreoMy Question or Issue There's this album, CDCC (by La Fouine), which I enjoyed very much in Spotify last year. Sadly, it was removed (please bring it back, guys) an...

  • Casual Listener
  •   Plan Premium (Family) Country  Mexico Device Samsung Galaxy S7 Operating System Android 8 Oreo My Question or Issue  There's this album, CDCC (by La Fouine), which I enjoye...
  • SergioDavid
  • Roadie
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Requesting Song or Adding My Own

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a song that I wanted in it earlier and it looked like ...

  • Newbie
  • I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a s...
  • Loxer
  • Community Legend
  • 1241 Views
  • 1 replies
  • 0 likes
  • add
    Help
    songs
  • 1241 Views
  • 1 replies
  • 0 likes

Downloaded music on SD card not recognized

PlanPremiumCountry FranceDeviceLenovo Moto G4/Honor 5C/Lenovo Moto E4Operating SystemAndroid 7.0 My Question or IssueHi, I'm having troubles with using dowloaded musics on Spotify Android. I use my account on 3 devices on which I download musics on t...

  • Casual Listener
  • Plan Premium Country  France Device Lenovo Moto G4/Honor 5C/Lenovo Moto E4 Operating System Android 7.0   My Question or Issue Hi, I'm having troubles with using dowloaded musics ...
  • Jose_M
  • Spotify Star
  • 3197 Views
  • 10 replies
  • 0 likes
  • 3197 Views
  • 10 replies
  • 0 likes

Disappearing widget and music playback randomly stops.

PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...

  • Regular
  • Plan Premium Country Netherlands, possible world-wide   Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...
  • Rediwed1
  • Regular
  • 719 Views
  • 2 replies
  • 1 likes
  • 719 Views
  • 2 replies
  • 1 likes

Solved!! Random music plays when im not even using Spotify

PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...

  • Newbie
  • Plan Premium Country  UK Device Samsung galaxy J5 2017 Operating System Android   My Question or Issue  Yesterday I didn't press play on spotify on on my computer but it rand...
  • Nico
  • Community Legend
  • 2543 Views
  • 1 replies
  • 0 likes
  • 2543 Views
  • 1 replies
  • 0 likes