Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52219 Views
  • 67 replies
  • 25 likes
  • 52219 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882302 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882302 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't shuffle a playlist.

Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...

  • Newbie
  • Since a bit, only one of the playlist (Rock hard) dont let me shuffle it. It just start from beginning and play the next song. Also, I can choose any song in that playlist and listen it normally. ...
  • SergioDavid
  • Roadie
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Solved!! Problems with mobile app

PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible

  • Casual Listener
  • Plan Premium Country  Canada Device LG G7 Operating System Android   On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole...
  • Loxer
  • Community Legend
  • 1038 Views
  • 3 replies
  • 0 likes
  • 1038 Views
  • 3 replies
  • 0 likes

Spotify Connect devices not appearing unless I login to desktop client

PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...

  • Newbie
  • Plan Premium   Device OnePlus 3, OnePlus 5 Operating System Android Oreo, MacOS 10.13   My Question or Issue I have the Spotify app installed on a first gen Amazon FireTV. I c...
  • 1063 Views
  • 0 replies
  • 1 likes
  • Amazon FireTV
    kef ls50 wireless
  • 1063 Views
  • 0 replies
  • 1 likes

Android - Playlists sorted by 'artist' sort songs alphabetically...

Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...

  • Newbie
  • Hi there,   Since a recent update, something has changed with playlists.   By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabet...
  • Smcdowell84
  • Newbie
  • 844 Views
  • 1 replies
  • 3 likes
  • 844 Views
  • 1 replies
  • 3 likes

Spotify does not want to download songs

PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...

  • Newbie
  •   Plan Premium Country  Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...
  • Loxer
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Offline listening

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...

  • Newbie
  • I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...
  • Loxer
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Storage not freeing up after unsyncing downloaded playlists.

PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...

  • Regular
  •   Plan Premium   Country USA   Device Motorola Moto Z2 Force Operating System Android 8.0.0   Spotify Version 8.4.62.490   Ok,  so ever since the removal ...
  • Loxer
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution separate option for deleting only the cache music

Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data that is clogging up my storage. Thanks

  • Visitor
  •   Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data tha...
  • user-removed
  • Not applicable
  • 2407 Views
  • 2 replies
  • 0 likes
  • 2407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

  • Casual Listener
  •     My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...
  • Alfredo
  • Roadie
  • 963 Views
  • 3 replies
  • 1 likes
  • 963 Views
  • 3 replies
  • 1 likes

Private Session

PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?

  • Newbie
  • Plan Premium Country UK   Device Samsung Galaxy 9   My Question or Issue  Why can I not get my spotify app into a private session it says social unavailable?
  • Loxer
  • Community Legend
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Samsung Gear S3

PlanPremiumCountry U.S.DeviceSamsung Gear S3Operating System My Question or IssueThe app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the longest time we have needed to be online to shuffle and I think this should be fixe...

  • Casual Listener
  • Plan Premium Country  U.S. Device Samsung Gear S3 Operating System   My Question or Issue The app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the long...
  • premde_laprem
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

  • Casual Listener
  •     Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...
  • SergioDavid
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and google home problems

It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recognizes the device (all exsisting). You guys need to sort**b...

  • Regular
  •  It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recogn...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Triple click headset middle button to skip to previous track

Hi! For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous track. Latest Spotify, Android Oreo 8.1. Please fix.Thanks.

  • Composer
  •   Hi!   For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous tra...
  • SergioDavid
  • Roadie
  • 660 Views
  • 1 replies
  • 2 likes
  • 660 Views
  • 1 replies
  • 2 likes

Need to redownload songs everyday

PlanPremiumCountry GermanyDeviceHuawei Mate 9Operating SystemAndroid Oreo My Question or Issue For a couple of days ago I have to redownload random songs of my playlists everyday. Is it because of a sync problem or something?

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei Mate 9 Operating System Android Oreo   My Question or Issue  For a couple of days ago I have to redownload random songs of my...
  • Noah
  • Spotify Star
  • 1574 Views
  • 1 replies
  • 0 likes
  • 1574 Views
  • 1 replies
  • 0 likes

Minha conta está comprometendo o uso do aplicativo

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1 My Question or IssueMeu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, demora muito pra acessar minha biblioteca e fazer pesquisas, dar play nas mú...

  • Casual Listener
  • Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1   My Question or Issue Meu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, ...
  • Bittencourt
  • Spotify Star
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily Mix and the selection of songs in them

PlanPremiumCountryRussia DeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue I apologize for the spelling, I used Google Translate.When I was an ordinary user and used a free version (to test the application's features, etc.), I added a few...

  • Regular
  • Plan Premium Country Russia   Device Honor 8 Operating System Android 7.0   My Question or Issue  I apologize for the spelling, I used Google Translate. When I was an ordin...
  • NotFunnyMan
  • Regular
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

music timeout

PlanPremiumCountryRomania Operating SystemAndroid Oreo My Question or IssueI can't find the music timeout option. I thought there was one. Is it even included?

  • Visitor
  • Plan Premium Country Romania   Operating System Android Oreo   My Question or Issue I can't find the music timeout option. I thought there was one. Is it even included? 
  • user-removed
  • Not applicable
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Solved!! Question About Lyric Availability on Spotify

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on bothMy Question or Issue The other day after leaving Spotify on, I returned to see song ...

  • Casual Listener
  • Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both M...
  • Sajiky
  • Casual Listener
  • 1518 Views
  • 2 replies
  • 1 likes
  • 1518 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify says my music isn't downloaded even though it is still in my phone

PlanPremiumCountry United StatesDeviceMoto 5GOperating SystemAndroid My Question or Issue This happens quite often and I'm honestly tired of it and can't find a to it. Pretty much what happens is if my phone ever dies from forgetting to charge it or ...

  • Newbie
  • Plan Premium Country  United States Device Moto 5G Operating System Android   My Question or Issue  This happens quite often and I'm honestly tired of it and can't find a to ...
  • Jayowend
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes