Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43436 Views
  • 66 replies
  • 25 likes
  • 43436 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878555 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878555 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26540 Views
  • 4 replies
  • 0 likes
  • 26540 Views
  • 4 replies
  • 0 likes

Superuser Contribution 504 gateway timeout

I tried to renew my subcription but i can't because it says the 504 error code in android application

  • Visitor
  • I tried to renew my subcription but i can't because it says the 504 error code in android application
  • Maria
  • Moderator
  • 1014 Views
  • 1 replies
  • 0 likes
  • 1014 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify constantly crashes with mobile game apps

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the in game music and sounds effects, but lately I have ...

  • Casual Listener
  • I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the i...
  • ericlazarus
  • Newbie
  • 3409 Views
  • 4 replies
  • 2 likes
  • 3409 Views
  • 4 replies
  • 2 likes

Superuser Contribution Bass Boost Pre-Set Missing

PlanPremiumCountryCanadaDeviceSamsung Galaxy 21Operating SystemAndroid My Question or IssueBass boost pre-set not available since last spotify app update. Tried manually adjusting the equilizer but the sound is drastically different than before. Is t...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy 21 Operating System Android   My Question or Issue Bass boost pre-set not available since last spotify app update. Tried manually adju...
  • Elena
  • Moderator
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

App Not Loading

PlanPremium CountryUnited States DeviceSamsung Galaxy A23Operating SystemAndroid 13 My Question or IssueMy app has not been loading on my phone. I can clear the data and get into the app and successfully log in, but after that it just slowly loads th...

  • Casual Listener
  • Plan Premium  Country United States  Device Samsung Galaxy A23 Operating System Android 13   My Question or Issue My app has not been loading on my phone. I can clear the dat...
  • Allison24
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App isn't compatible with your device

PlanFree/PremiumCountryCanada DeviceSamsung s22+ (2022)Operating SystemAndroid 13 My Question or IssueThe spotify app became unavailable on my device: there is an issue in play store " your device isn't compatible with this version " . I tried to rei...

  • Newbie
  • Plan Free/Premium Country Canada  Device Samsung s22+ (2022) Operating System Android 13   My Question or Issue The spotify app became unavailable on my device: there is an issue ...
  • Maria
  • Moderator
  • 2027 Views
  • 5 replies
  • 0 likes
  • 2027 Views
  • 5 replies
  • 0 likes

The heart button is gone

PlanPaying customerCountrySweDeviceSamsung S21Operating SystemAndroid My Question or IssueThe heart button on the now-playing view is gone.It is replaced a plus button with unclear function. It DOES NOT add the song to the liked songs as the help des...

  • Roadie
  • Plan Paying customer Country Swe Device Samsung S21 Operating System Android   My Question or Issue The heart button on the now-playing view is gone. It is replaced a plus button with...
  • Anyk17
  • Spotify Star
  • 597 Views
  • 1 replies
  • 3 likes
  • 597 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Connect connexion issue with Yamaha V6A

PlanPremiumCountrySpainDeviceSamsung Galaxy 20 Ultra 5g, Macbook Pro 2019Operating SystemMac OS 12.1, Android 12 My Question or IssueSince the 1.48 update Spotify Connect no longer works for me.I can see the device in the Spotify app, but it never es...

  • Casual Listener
  • Plan Premium Country Spain Device Samsung Galaxy 20 Ultra 5g, Macbook Pro 2019 Operating System Mac OS 12.1, Android 12   My Question or Issue Since the 1.48 update Spotify Connect no ...
  • tjt123
  • Newbie
  • 7356 Views
  • 6 replies
  • 0 likes
  • 7356 Views
  • 6 replies
  • 0 likes

Superuser Contribution Empieza a reproducir música sin estar la app abierta

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquiera está en segundo plano. Porque al dejar de usarla...

  • Newbie
  • La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquie...
  • Joan
  • Moderator
  • 1230 Views
  • 1 replies
  • 0 likes
  • 1230 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug][Watch] Playlists in folders do not appear on watch app

PlanPremiumCountryCanadaDeviceSamsung Galaxy Watch4 (Classic)Operating SystemWearOS 3 My Question or IssueNone of my playlists that are located within folders are showing up at all on my watch under My Library. I only see the few playlists that are l...

  • Music Fan
  • ...rivate/public/collab) for my own playlists, and very few followed playlists. It is definitely caused by the fact that they are in folders, and the watch is not looking through all folders. I do not have a...
  • waxlyrical
  • Casual Listener
  • 1808 Views
  • 6 replies
  • 8 likes
  • folders
    Playlists
    watch
    WearOS
  • 1808 Views
  • 6 replies
  • 8 likes

Superuser Contribution dynamic islnd

Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now how is abled yesterday

  • Casual Listener
  • Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now ho...
  • MihailY
  • Moderator
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify radio not sticking to order

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playlist created. In addition, If I am listening on the S...

  • Newbie
  • When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playli...
  • Joan
  • Moderator
  • 581 Views
  • 7 replies
  • 0 likes
  • 581 Views
  • 7 replies
  • 0 likes

Superuser Contribution Download songs

How to download songs for offline listening

  • Visitor
  • How to download songs for offline listening
  • Sohaibahmadu
  • Music Fan
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! My Spotify crash when I try to use search button

Hope everyone will bhe fine. When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed the app and download new one but same situation. Anybody know the...

  • Music Fan
  • Hope everyone will bhe fine.    When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed...
  • Sohaibahmadu
  • Music Fan
  • 278 Views
  • 1 replies
  • 0 likes
  • Android App Crash
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login failed when trying this from Xoro HMT 200

PlanSpotify Premium FamilyCountryGermanyDeviceXoro HMT 200Operating SystemAndroid 4.4.2 My Question or IssueI have not been able to log in to Spotify for several weeks. The error message is: Spotify Premium Account required.
I have one. However, I hav...

  • Casual Listener
  •   Plan Spotify Premium Family Country Germany Device Xoro HMT 200 Operating System Android 4.4.2   My Question or Issue I have not been able to log in to Spotify for several week...
  • mrcfba
  • Visitor
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Automatically logged onto an account not belonging to me.

PlanPremiumCountrySwedenDeviceSamsung Galaxy Z Flip 5Operating SystemAndroid Tiramisu (version 13). My Question or IssueDownloaded and opened Spotify on my newly acquired phone. To my surprise I didn't need to log in, but was already logged in on an ...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy Z Flip 5 Operating System Android Tiramisu (version 13).   My Question or Issue Downloaded and opened Spotify on my newly acquired ph...
  • Elena
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock Screen Now Playing Cover Art Incorrect (Android)

PlanPremiumCountryUSAOperating SystemAndroid 12My Question or IssueThe Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the song it played previously. I have tried reinstalling Spoitfy mul...

  • Visitor
  • Plan Premium Country USA Operating System Android 12 My Question or Issue The Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the...
  • Elena
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Movie songs

I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?

  • Newbie
  • I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?
  • josands
  • Newbie
  • 1631 Views
  • 3 replies
  • 0 likes
  • Movie songs
  • 1631 Views
  • 3 replies
  • 0 likes

Update question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After the last update which I really didn't like I have turned off auto updates... however I...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Volume issue with Bose SoundTouch

PlanPremiumCountryFinlandDeviceOnePlus 7 Pro Operating SystemAndroid 10 My Question or IssueI am facing volume adjusting issue when I have played music from Spotify with my Bose SoundTouch 20 speaker using Bose soundtouch app, and then later playing ...

  • Visitor
  • Plan Premium Country Finland Device OnePlus 7 Pro  Operating System Android 10   My Question or Issue I am facing volume adjusting issue when I have played music from Spotify with...
  • listener6000
  • Visitor
  • 2525 Views
  • 3 replies
  • 4 likes
  • 2525 Views
  • 3 replies
  • 4 likes

Superuser Contribution Foreign language ads on Spotify

PlanFreeCountryFinland DeviceOnePlus 8TOperating SystemAndroid 13 My Question or Issue I've been getting Spanish ads every now and then on my device. Mostly it's correctly in Finnish, but every maybe four or five ad breaks are suddenly Spanish. (the ...

  • Newbie
  • Plan Free Country Finland  Device OnePlus 8T Operating System Android 13   My Question or Issue   I've been getting Spanish ads every now and then on my device. Mostly it's ...
  • PeruSpot
  • Casual Listener
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes