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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42906 Views
  • 66 replies
  • 25 likes
  • 42906 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

My Playlist has disappeared when changing phones

My Samsung has died and now I have a new phone. Downloaded Spotify and everything is on it except my own Playlist How can I retrieve it. Cheers Shels

  • Newbie
  • My Samsung has died and now I have a new phone. Downloaded Spotify and everything is on it except my own Playlist  How can I retrieve it. Cheers Shels
  • MattSuda
  • Spotify Star
  • 3025 Views
  • 1 replies
  • 0 likes
  • 3025 Views
  • 1 replies
  • 0 likes

Songs not on playlist play

Samsung Galaxy s8+, current OS,spot up to date. For 2 days when playing my metal/rock playlist Brooks & Dunn will come on and it's one specific album. I've checked 3 times and they are NOT on that playlist. I even removed that specific(steers & strip...

  • Regular
  • Samsung Galaxy s8+, current OS,spot up to date.   For 2 days when playing my metal/rock playlist Brooks & Dunn will come on and it's one specific album. I've checked 3 times and they are N...
  • Jerbear77
  • Regular
  • 658 Views
  • 7 replies
  • 0 likes
  • 658 Views
  • 7 replies
  • 0 likes

Disconnect spotify from Facebook

Hey, so i cant disconnect from Facebook cause i created my spotify With Facebook.I would have to create a new account. But what would be if I would delete my Facebook completely?

  • Newbie
  • Hey, so i cant disconnect from Facebook cause i created my spotify With Facebook. I would have to create a new account. But what would be if I would delete my Facebook completely?
  • MattSuda
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Downloads section in Your Music / Your Library

Hi,A friend of mine just showed to me that he has a “folder“ called downloads on his iPhone. It's missing on my Android device. Can somebody tell my why?Thanks

  • Visitor
  • Hi, A friend of mine just showed to me that he has a “folder“ called downloads on his iPhone. It's missing on my Android device. Can somebody tell my why? Thanks
  • MattSuda
  • Spotify Star
  • 1109 Views
  • 3 replies
  • 0 likes
  • 1109 Views
  • 3 replies
  • 0 likes

deleted playlists on both my android devices as well as all downloaded music gone

so when looking at both my phone devices today my playlists have all gone and been replaced with an random playlist containing 5 songs I have never heard of. As well as this both devices have been wiped of all the downloaded songs. When logging onto ...

  • Newbie
  • so when looking at both my phone devices today my playlists have all gone and been replaced with an random playlist containing 5 songs I have never heard of. As well as this both devices have been wi...
  • MattSuda
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Album wont show up in the album tab, but songs do appear in the songs section

So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally prefer spotify. i tried to import them to the app, b...

  • Casual Listener
  • So, I have this album (CDCC by La Fouine, used to be available in Spotify but not anymore) whose files I have downloaded in my cell phone. They work correctly in google play music, but i personally p...
  • Joe
  • Community Legend
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

Not aviable music

Hey Guys! Sorry for my bad english but i've a question The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are grey... here a screenshot pls help me... I'll hear th...

  • Casual Listener
  • Hey Guys! Sorry for my bad english but i've a question😅 The artist Capital Bra has upload two new songs, ever one hear this but I can't find it. Only in the 'Top 50 Germany' but then this songs are ...
  • HerAkowo
  • Casual Listener
  • 824 Views
  • 4 replies
  • 1 likes
  • 824 Views
  • 4 replies
  • 1 likes

Missing the collaborative playlist feature

My galaxy note 3 phone seems to have a different version of the spotify app installed and is missing the collaborative playlist feature. When I tap the menu on the playlist it's not an option. Am I in the wrong place?

  • Newbie
  • My galaxy note 3 phone seems to have a different version of the spotify app installed and is missing the collaborative playlist feature.  When I tap the menu on the playlist it's not an option. ...
  • MattSuda
  • Spotify Star
  • 1404 Views
  • 2 replies
  • 0 likes
  • 1404 Views
  • 2 replies
  • 0 likes

Can't make playlist collaborative

Hey there, Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be. Any ideas? Attached screenshot of options menu for reference

  • Newbie
  • Hey there,   Trying to make a collaborative playlist with friends. I followed instructions but their is no make collaborative option where it is supposed to be.  Any ideas?   Attac...
  • MattSuda
  • Spotify Star
  • 2126 Views
  • 1 replies
  • 0 likes
  • 2126 Views
  • 1 replies
  • 0 likes

Downloaded Songs

Hello,Can anyone here tell me a way to remove only one song from my songs library?thanks in advance!

  • Newbie
  • Hello, Can anyone here tell me a way to remove only one song from my songs library? thanks in advance!
  • MattSuda
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

asked to re log in. Now all downloaded music is gone.

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

  • Newbie
  • the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.
  • MattSuda
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Google voice control hijacking spotify

My issue - google voice feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is interrupting itself, skipping tracks, turning volume all the ...

  • Casual Listener
  • My issue - google voice  feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is inte...
  • ToddsMc
  • Casual Listener
  • 3970 Views
  • 6 replies
  • 1 likes
  • 3970 Views
  • 6 replies
  • 1 likes

New Releases Section for Followed Artists

I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??

  • Visitor
  • I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Now Playing UI Switches from Modern to Old

When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI experience.

  • Newbie
  • When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI e...
  • MattSuda
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Release notes or update change log, whatever you want to call them

I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, but I really like to see that information somewhere...

  • Newbie
  • I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, ...
  • MattSuda
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 4 likes
  • 1624 Views
  • 1 replies
  • 4 likes

Navigation Bar missing buttons

Hi! So since around a week or so, I'm missing the Browse button, which is kinda upsetting. Anyone else having this problem? My friends don't have this weird looking nav bar. @Spotify - can't you just revert my account settings back to not have to tes...

  • Newbie
  • Hi!    So since around a week or so, I'm missing the Browse button, which is kinda upsetting.    Anyone else having this problem?    My friends don't have this wei...
  • MattSuda
  • Spotify Star
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Artwork

Why my artwork is not displaying in fullscreen? 

  • Newbie
  • Why my artwork is not displaying in fullscreen? 
  • MattSuda
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

  • Newbie
  • I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...
  • Mabrooke
  • Regular
  • 12754 Views
  • 38 replies
  • 33 likes
  • Connectivity
  • 12754 Views
  • 38 replies
  • 33 likes

Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

  • Newbie
  • Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.
  • 659 Views
  • 0 replies
  • 0 likes
  • 659 Views
  • 0 replies
  • 0 likes

Lockscreen

Spotify doesnt show on my lockscreen anymore... tried logging in and out. Reinstalling. And there is no option in notification. Any auggestions. I have a Samsung s6

  • Casual Listener
  • Spotify doesnt show on my lockscreen anymore...  tried logging in and out. Reinstalling. And there is no option in notification.   Any auggestions.   I have a Samsung s6  
  • Jizm89
  • Casual Listener
  • 498 Views
  • 4 replies
  • 0 likes
  • 498 Views
  • 4 replies
  • 0 likes