Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43213 Views
  • 66 replies
  • 25 likes
  • 43213 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878410 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878410 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26494 Views
  • 4 replies
  • 0 likes
  • 26494 Views
  • 4 replies
  • 0 likes

Solved!! How to turn on notification bar controls

Subject pretty much sums it up. I'm on the galaxy s7

  • Casual Listener
  • Subject pretty much sums it up. I'm on the galaxy s7
  • marni5
  • Newbie
  • 112608 Views
  • 18 replies
  • 0 likes
  • 112608 Views
  • 18 replies
  • 0 likes

Solved!! no me deja entrar a mi cuenta

de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?

  • Newbie
  • de la noche a la mañana mi spotify me dice que no puedo entrar porque estoy entrando desde otro pais y no me he mudado o movido, como puedo arreglarlo?
  • lucioyone64
  • Newbie
  • 32079 Views
  • 23 replies
  • 43 likes
  • 32079 Views
  • 23 replies
  • 43 likes

Full playlist won't shuffle

I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list.I pay for premium, so this is super annoying

  • Newbie
  • I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list. I pay for premium, so this is super annoying
  • patbit60
  • Newbie
  • 554 Views
  • 1 replies
  • 3 likes
  • 554 Views
  • 1 replies
  • 3 likes

Spotify closes when opening a app

So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to start from the beginning this is frustrating to me. An...

  • Newbie
  • So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to sta...
  • amirism
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

On my android mobile my session closes

On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.

  • Newbie
  • On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week. 
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

.

.

  • Visitor
  • .
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Shuffle all music on mobile device

My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user

  • Newbie
  • My playlist is set up for shuffle, but does not shuffle all songs. I hear the same songs repeatedly. In the same order. How do i actually enable shuffle. Android user    
  • phan_times
  • Community Legend
  • 991 Views
  • 3 replies
  • 0 likes
  • Android
    Shuffle Algorithm
    Shuffle better
    shuffle issue
    Shuffle not working
    Shuffle play
    Shuffle Playlist
  • 991 Views
  • 3 replies
  • 0 likes

Why won't spotify play all my saved music

I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved

  • Newbie
  • I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
  • 365 Views
  • 0 replies
  • 1 likes
  • 365 Views
  • 0 replies
  • 1 likes

Spotify stops playing when mobile reception is low

I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that have been there for ages. Any ideas how to fix this? ...

  • Music Fan
  • I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that ha...
  • 783 Views
  • 0 replies
  • 1 likes
  • 783 Views
  • 0 replies
  • 1 likes

Solved!! Tinder anthem - new spotify integration

Hey,Yesterday news told me that i can put my playlist visable in my tinder profile.I have updated the app, but i can not find how to sync my spotify account to tinder.Tell me if it works

  • Casual Listener
  • Hey, Yesterday news told me that i can put my playlist visable in my tinder profile. I have updated the app, but i can not find how to sync my spotify account to tinder. Tell me if it works
  • gadour
  • Casual Listener
  • 222968 Views
  • 5 replies
  • 4 likes
  • 222968 Views
  • 5 replies
  • 4 likes

Solved!! Songs keep redownloading

Everytime I open the Spotify app on my mobile it redownloads every song I have, then when I go out and use the app to listen to my music it starts downloading again using mobile data. Even though I'll wait untill it's downloaded all the songs via WiF...

  • Newbie
  • Everytime I open the Spotify app on my mobile it redownloads every song I have, then when I go out and use the app to listen to my music it starts downloading again using mobile data. Even though I'l...
  • Rrr9
  • Newbie
  • 99580 Views
  • 24 replies
  • 14 likes
  • 99580 Views
  • 24 replies
  • 14 likes

High data usage while playing offline playlist

The situationI was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used 1.71Gb of data in 3 hours time. I don't know what wa...

P1XzSUZ whefImy eRjwK3T 362Xsya
  • Newbie
  • The situation I was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used...
  • 519 Views
  • 0 replies
  • 0 likes
  • offline playlist
  • 519 Views
  • 0 replies
  • 0 likes

Spotify stop randomly after a track

I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock. When I unlock the phone the playback "restart". The player is not in ...

  • Regular
  • I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock.  When I unloc...
  • sebasdiazt
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Desejo ser ressacido.. Cobrou o plano mas nao ativou

Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem terminei o cadastro, Nao consigo acessar e NUNCA usei o s...

  • Newbie
  • Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem termin...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

No results found asteroid parrot

It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.

  • Casual Listener
  • It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
  • Boki2
  • Music Fan
  • 1089 Views
  • 14 replies
  • 0 likes
  • 1089 Views
  • 14 replies
  • 0 likes

Solved!! Daily mix not displayed Anfroid

My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.

  • Newbie
  • My wife and I are new subscribers.  My android app gave me daily mix right away.  I just realized my wife has never seen hers.  Same smartphones on android.
  • jsannn
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

Solved!! Size of average song in MB

Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy.I have a low space on my smartphone and I want to know, if it is more spacesaving when I use sp...

  • Newbie
  • Hi guys,   I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy. I have a low space on my smartpho...
  • corruptionist
  • Newbie
  • 231855 Views
  • 6 replies
  • 1 likes
  • 231855 Views
  • 6 replies
  • 1 likes

Ads

For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why in the world is this happening? I don't really care...

  • Newbie
  • For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why ...
  • phan_times
  • Community Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Def Leppard playback

3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.

  • Newbie
  • 3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes