Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43027 Views
  • 66 replies
  • 25 likes
  • 43027 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878296 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878296 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Superuser Contribution SOMETHING WENT WRONG (Have another go?)

PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...

  • Casual Listener
  • Plan Premium Country México Device Xioami Pad 6 Operating System Android 13   My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...
  • Alex
  • Spotify Legend
  • 868 Views
  • 3 replies
  • 0 likes
  • 868 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple Login on Android

PlanFree/PremiumCountrySouth of koreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) z flip 5Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android 13 My Question or IssueI want to log in to Apple on Android, but can't I?

  • Visitor
  • Plan Free/Premium Country South of korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) z flip 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 13   M...
  • Yordan
  • Moderator
  • 9118 Views
  • 1 replies
  • 0 likes
  • 9118 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I view lyrics in songs?

I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??

  • Regular
  • I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??
  • Dian
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile app skipping songs/ albums

Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit Shuffle Play. Updated two days ago and no change. V ...

  • Casual Listener
  • Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit S...
  • Susan_GP
  • Moderator
  • 5507 Views
  • 6 replies
  • 0 likes
  • 5507 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify app will auto-start up with playback playing from a different location daily

I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office. The Spotify app on my Android phone (Samsung Galaxy A53) auto-starts u...

  • Music Fan
  • I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office.   The Spotif...
  • Lyubka
  • Moderator
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

listen same music on android phone and pc windows at the same time

PlanPremiumCountryCanadaDevicepixel 7 (android) and pc Windows 10Operating SystemAndroid and Windows 10 My Question or IssueI want to listen the same music on my phone (android) and my pc (windows 10). I saw spotify connect to broadcast music on many...

  • Newbie
  • Plan Premium Country Canada Device pixel 7 (android) and pc Windows 10 Operating System Android and Windows 10   My Question or Issue I want to listen the same music on my phone (...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no pueden pueden procesar mi pago?

Supongo que será la renovación con cambio de tarjetas. Puedo pagar desde Mercado Pago?

  • Visitor
  • Supongo que será la renovación con cambio de tarjetas. Puedo pagar desde Mercado Pago?
  • Not applicable
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hola buenas tardes, mi aplicación no me deja reproducir nada,

Tengo plan familiar, tuve que cancelar la tarjeta y no se absorbió el pago, cuando restablecí premium no me dejó reproducir nada, abro álbumes y dice que debo agregar canciones al album, y los míos igual están vacíos, aun estén recomendados en inicio...

  • Visitor
  • Tengo plan familiar, tuve que cancelar la tarjeta y no se absorbió el pago, cuando restablecí premium no me dejó reproducir nada, abro álbumes y dice que debo agregar canciones al album, y los míos i...
  • Alex
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps stoping

When I open any list, it plays the first song and then it stops. Every Time I am using it.

  • Visitor
  • When I open any list, it plays the first song and then it stops. Every Time I am using it.
  • Dian
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

360 audio today

Plan ?Free/Premium ......PremiumCountry...... UK Device Google .....Pixel 4a(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System .....Android 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis afternoon at about 17:30 t...

  • Visitor
  • Plan ? Free/Premium ......Premium Country...... UK   Device Google .....Pixel 4a (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System .....Android 13 (iOS 10, Android&nbsp...
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

The "widget" in the notification area is no longer showing in the phone link app

Since the last change of the "Now Playing" widget in the notification area of my Android phone, it is no longer showing in the MS Phone Link app on windows.For me this was an easy way to see,pause or skip music while working. Is there a way to get th...

Wilco_0-1692353134984.png
  • Regular
  • Since the last change of the "Now Playing" widget in the notification area of my Android phone, it is no longer showing in the MS Phone Link app on windows. For me this was an easy way to see,pause ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

All Google Home speaker groups disappeared

PlanPremiumCountrySwedenDeviceGoogle Pixel 7Operating SystemAndroid My Question or IssueAfter I bought 2 JBL Link Music speakers and joined them to my Home, no speaker groups are listed in Spotify.Worked perfectly before with just Chromecast Audio de...

  • Casual Listener
  • Plan Premium Country Sweden Device Google Pixel 7 Operating System Android   My Question or Issue After I bought 2 JBL Link Music speakers and joined them to my Home, no speaker grou...
  • gorantornqvist
  • Casual Listener
  • 1267 Views
  • 1 replies
  • 0 likes
  • 1267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with more than 250 songs can´t be played on Android automotive

PlanPremiumCountryGermanyDevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueOn Android Automotive ( Not android Auto) (Polestar 2) you only can play playlists up to 250 songs. Songs above that count aren´t shown in the playlist a...

  • Newbie
  • Plan Premium Country Germany Device Polestar 2  Operating System Android Automotive   My Question or Issue On Android Automotive ( Not android Auto) (Polestar 2) you only can play...
  • Oussie
  • Visitor
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution App completely non-functional after returning to free plan.

PlanFreeCountryBelgiumDeviceOnePlus 8 ProOperating SystemAndroid My Question or IssueRecently my app seems to have stopped functioning like it should. This started happening after I returned to the free plan. I previously was part of a family plan. R...

  • Casual Listener
  • Plan Free Country Belgium Device OnePlus 8 Pro Operating System Android   My Question or Issue Recently my app seems to have stopped functioning like it should. This started happening ...
  • Susan_GP
  • Moderator
  • 663 Views
  • 3 replies
  • 0 likes
  • "android"
    "Bug"
  • 663 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle function error

PlanPremiumCountryNorwayDeviceSamsung Galaxy s10e My Question or IssueI've had a premium account for a long time, no payment issues, the premium is still active when I log in. But I tried to shuffle my playlist and I am told "you've discovered a prem...

  • Newbie
  •   Plan Premium Country Norway Device Samsung Galaxy s10e   My Question or Issue I've had a premium account for a long time, no payment issues, the premium is still active when I lo...
  • Lyubka
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove all downloads from another device to listen offlines with this one

I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed all sessions, re-install the app and clear cache and...

  • Casual Listener
  • I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed a...
  • Dian
  • Spotify Legend
  • 3751 Views
  • 5 replies
  • 0 likes
  • 3751 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Unable to use open.spotify.com via Firefox Nightly.

PlanFree/Premium: PremiumCountry: ENG Device: Fairphone FP4Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issuehttps://github.com/webcompat/web-bugs/issues/125482#issue-1838492946

  • Music Fan
  • Plan Free/Premium: Premium Country: ENG   Device: Fairphone FP4 Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624)   My Question or Issue https://github.com/web...
  • rokejulianlockhart
  • Music Fan
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Superuser Contribution La fonction enrichir à disparu ( android sur samsung S10e)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Matdu66
  • Visitor
  • 2587 Views
  • 2 replies
  • 0 likes
  • 2587 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot search when linking to internet via wifi

Plan Premium Country Taiwan Device Asus ZenFone 8 Operating System Android 13 My Question or Issue It shows no internet connected when I search. But the app can play music I never heard before in the same time! The issue only happens when I use WiFi ...

  • Newbie
  •   Plan   Premium   Country   Taiwan    Device   Asus ZenFone 8   Operating System   Android 13       My Question or Issu...
  • OscarDC
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes