Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47393 Views
  • 66 replies
  • 25 likes
  • 47393 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880134 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880134 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26880 Views
  • 4 replies
  • 0 likes
  • 26880 Views
  • 4 replies
  • 0 likes

Latest Update: All Songs Stop Playing after 2-30 seconds

SInce yesterday's update, Spotify on my phone (LG Stylo 2) and tablet (Amazon Fire 7", 2015 edition running CM12) will play a song (any song) for anywhere from 2 to 30 seconds and stop. This isn't a buffering issue: I've had Wi-Fi buffering problems ...

  • Music Fan
  • SInce yesterday's update, Spotify on my phone (LG Stylo 2) and tablet (Amazon Fire 7", 2015 edition running CM12) will play a song (any song) for anywhere from 2 to 30 seconds and stop. &n...
  • 699 Views
  • 0 replies
  • 3 likes
  • 699 Views
  • 0 replies
  • 3 likes

Kan niet inloggen

ik kan niet inloggen met me facebook op de app van spotify maar wel op de website... als ik aanmeld staat er ongeldig gebruikersnaam/ wachtwoord . HELP !

  • Visitor
  • ik kan niet inloggen met me facebook op de app van spotify maar wel op de website ... als ik aanmeld staat er ongeldig gebruikersnaam/ wachtwoord . HELP !
  • QuiriniusGast
  • Roadie
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Connecting to every possible device

Hi,Spotify on my phone is trying to connect to every device nearby via Spotify connect, even to others people phones. It's even more strange that it's happening when I'm in public with no WiFi connections. It's just starting to play my music on some ...

  • Newbie
  • Hi, Spotify on my phone is trying to connect to every device nearby via Spotify connect, even to others people phones. It's even more strange that it's happening when I'm in public with no WiFi c...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Spotify problems with Google Assistant on Nvidia Shield TV

I have Spotify set up as my default audio player in Assistant. When I say, "Play Born Under a Bad Sign" with Play Music as my default player it says, "Proceeding to Play Born Under a Bad Sign by Albert King" then plays it. When Spotify is my default ...

  • Casual Listener
  • I have Spotify set up as my default audio player in Assistant.   When I say, "Play Born Under a Bad Sign" with Play Music as my default player it says, "Proceeding to Play Born Under a Bad Sig...
  • Wagman
  • Casual Listener
  • 7116 Views
  • 16 replies
  • 6 likes
  • 7116 Views
  • 16 replies
  • 6 likes

Spotify Connect and Bluesound Node 2 Player Problem

Hello community !A member of my family has got a Spotify premium account, and sometimes uses my Node 2 player with Spotify Connect. He's got a Huawei Smartphone and everything works fine so far.Actually I created my own Spotify Premium account, and t...

  • Visitor
  • Hello community ! A member of my family has got a Spotify premium account, and sometimes uses my Node 2 player with Spotify Connect. He's got a Huawei Smartphone and everything works fine so far. A...
  • Joe
  • Community Legend
  • 1272 Views
  • 1 replies
  • 0 likes
  • 1272 Views
  • 1 replies
  • 0 likes

Sending to sonos device, which does the streaming

HelloIf I use the option to play through my sonos speakers from the Spotify app, does it still stream from my phone to sonos, or does Sonos take over and do the streaming? I'm asking because I'd like to know if I set my streaming quality on my phone ...

  • Newbie
  • Hello If I use the option to play through my sonos speakers from the Spotify app, does it still stream from my phone to sonos, or does Sonos take over and do the streaming?   I'm asking becau...
  • Joe
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Why does my phone show more songs in my playlist than my PC

I was looking at my playlist and I noticed that my phone said it contains 1000 songs. On my PC (Windows 10), however, it claims to contain only 991 songs. Both of these are reasonable numbers but where did those extra 9 songs come from/go? I don't kn...

  • Newbie
  • I was looking at my playlist and I noticed that my phone said it contains 1000 songs. On my PC (Windows 10), however, it claims to contain only 991 songs. Both of these are reasonable numbers but whe...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Solved!! Samsung A5 not compatible for app download

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

  • Casual Listener
  • I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.
  • HannaTD
  • Newbie
  • 8575 Views
  • 8 replies
  • 0 likes
  • 8575 Views
  • 8 replies
  • 0 likes

$8OO>>274>9543 American airlines phone number= AAXL

8OO>>274>9543 American airlines phone number forreservations flight booking US Dial American Airlines Reservation Phone Number! Booking a flight in American Airlines is really easy American phone-number US for flight booking @50% off-$150 discount@@@...

  • Regular
  • 8OO>>274>9543 American airlines phone number   for reservations flight booking US Dial American Airlines Reservation Phone Number! Booking a flight in American Airlines is really...
  • 349 Views
  • 0 replies
  • 0 likes
  • airlines
  • 349 Views
  • 0 replies
  • 0 likes

American Airlines Phone Number® (8OO) 274-9543=CallAirlinesAmerican

American Airlines Phone Number®(8OO) 274-9543=CallAirlines (American + Reservations71)(Booking7+AA) phone number for Cheap Flights Tickets booking (American + Reservations71 +Phone +Number) American airlines contact phone number usAmerican airlines c...

  • Regular
  • American Airlines Phone Number®(8OO) 274-9543=CallAirlines (American + Reservations71)(Booking7+AA) phone number for  Cheap Flights Tickets booking (American + Reservations71 +Phone +N...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Save playlist cover with code for sharing

Hi all, I would love to save the playlist cover with the spotify code in the bottom for sharing to instagram or other, is there a way to do that? I read some websites suggesting to click on the image cover and it appears a save button but in none of ...

  • Newbie
  • Hi all,   I would love to save the playlist cover with the spotify code in the bottom for sharing to instagram or other, is there a way to do that? I read some websites suggesting to click on ...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Songs

I can't play any song in spotify. Mohd WaseemEmail id: waseemm639@gmail.com

  • Newbie
  • I can't play any song in spotify.  Mohd Waseem Email id: waseemm639@gmail.com
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Radio based on ALL my music?

Is there a way to start a station based on all your music tastes, i.e. based on everything Spotify knows about what you like? So you can just hit 'Play' and get an endless stream of tracks you'll (hopefully) like. I don't mean just a playlist of trac...

  • Roadie
  • Is there a way to start a station based on all your music tastes, i.e. based on everything Spotify knows about what you like? So you can just hit 'Play' and get an endless stream of tracks you'll (ho...
  • rlowe
  • Regular
  • 9748 Views
  • 5 replies
  • 0 likes
  • 9748 Views
  • 5 replies
  • 0 likes

Why does Spotify speed up playback?

Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I use Bluetooth or wired connections. Altering art is ...

  • Casual Listener
  • Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I u...
  • zarcothellis
  • Newbie
  • 959 Views
  • 1 replies
  • 1 likes
  • 959 Views
  • 1 replies
  • 1 likes

Bluetooth devices issue. Spotify 'jumping' music tracks when selecting songs.

Hey, So I've recently replaced my Samsung s5 with a very well kept Oneplus 1. When using Spotify with my Mpow Cheetah bluetooth headphones or anyone Bluetooth speakers or headphones, I select a track or tap the timeline to go to a different part of t...

  • Casual Listener
  • Hey,   So I've recently replaced my Samsung s5 with a very well kept Oneplus 1.    When using Spotify with my Mpow Cheetah bluetooth headphones or anyone Bluetooth speakers or head...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Não consigo ouvir minhas músicas baixadas

Baixei algumas playlist e também criei algumas. Todas as minhas playlist eu baixei no celular para ouvir offline e depois que eu escutei música compartilhada com o computador, não tenho mais as músicas offline disponíveis no Spotify do meu celular. M...

  • Newbie
  • Baixei algumas playlist e também criei algumas. Todas as minhas playlist eu baixei no celular para ouvir offline e depois que eu escutei música compartilhada com o computador, não tenho mais as músic...
  • 1559 Views
  • 0 replies
  • 3 likes
  • 1559 Views
  • 0 replies
  • 3 likes

Why isn't my locally downloaded music not showing up in my "SONGS"

So I managed to download songs from my computer on to my phone. However, even though I managed to download the playlist offline on my phone, I can't seem to find the music in my "Songs" section, where all my offline music is.Thanks.

  • Newbie
  • So I managed to download songs from my computer on to my phone. However, even though I managed to download the playlist offline on my phone, I can't seem to find the music in my "Songs" section, wher...
  • Joe
  • Community Legend
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Can't find discover weekly

Hey community, I recently switched my account to from premium to premium for family. Unfortunately, something happened when I signed back in... My discover weekly no longer shows up on the home or browse tabs. I have to go to playlists and search for...

  • Newbie
  • Hey community,         I recently switched my account to from premium to premium for family. Unfortunately, something happened when I signed back in... My discover weekly n...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Spotify ignores track numbers - fails to download local files properly

Hi! I have audio books as local files on the format "Artist - Title - CD # - track #". All works well on desktop when I add the files to a playlist, but when I download the list to mobile I get the first track of each CD repeated. The last part of th...

  • Casual Listener
  • Hi!   I have audio books as local files on the format "Artist - Title - CD # - track #". All works well on desktop when I add the files to a playlist, but when I download the list to mobi...
  • C3rb
  • Casual Listener
  • 631 Views
  • 2 replies
  • 1 likes
  • 631 Views
  • 2 replies
  • 1 likes

Spotify is not an option in the Android auto Phone app

I have had spotify for a while now. I then got the android auto app on my phone. The AA app does not show the option for android auto app. It does show me the google play music and Tunein radio app, but not spotify. However, Spotify songs will keep s...

  • Newbie
  • I have had spotify for a  while now. I then got the android auto app on my phone.  The AA app does not show the option for android auto app. It does show me the google play music and Tunei...
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes