Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62472 Views
  • 68 replies
  • 26 likes
  • 62472 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28548 Views
  • 5 replies
  • 0 likes
  • 28548 Views
  • 5 replies
  • 0 likes

Spotify stops playing after a few songs

Description When I play a playlist on my Android, usually a few songs will play normally and then suddenly the music will stop (usually when starting a new song, but rarely also in the middle of a song). This happens no matter if I'm in offline mode ...

  • Music Fan
  • Description When I play a playlist on my Android, usually a few songs will play normally and then suddenly the music will stop (usually when starting a new song, but rarely also in the middle of a ...
  • stephenbacon
  • Newbie
  • 17761 Views
  • 40 replies
  • 0 likes
  • 17761 Views
  • 40 replies
  • 0 likes

Broken Android login when offline

I have had to delete and redownload this app on my HTC 10 several times because all of a sudden I need to log in again and it will not put the app back online so I can log in. I have hundreds of extreme quality songs downloaded so lose them all becau...

  • Regular
  • I have had to delete and redownload this app on my HTC 10 several times because all of a sudden I need to log in again and it will not put the app back online so I can log in. I have hundreds of extr...
  • 225 Views
  • 0 replies
  • 0 likes
  • Android
  • 225 Views
  • 0 replies
  • 0 likes

No longer able to download music to SD card

I noticed yesterday that the many playlists I had downloaded to my phone's SD card were no longer downloaded. I have 87 GB of storage available on the SD card, so that can't be the issue. I have tried the clean re-install and clearing the cache, neit...

  • Casual Listener
  • I noticed yesterday that the many playlists I had downloaded to my phone's SD card were no longer downloaded. I have 87 GB of storage available on the SD card, so that can't be the issue. I have trie...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Fix remote pause/restart of android playback

I would like to connect my android phone to a stereo in another room, and be able to control its playback from a laptop (Windows) on which I am working. It almost works. I can choose new songs and skip forward/back, but if I pause the playback it swi...

  • Casual Listener
  • I would like to connect my android phone to a stereo in another room, and be able to control its playback from a laptop (Windows) on which I am working.  It almost works.  I can choose new ...
  • agus92
  • Newbie
  • 490 Views
  • 2 replies
  • 0 likes
  • main-Android
  • 490 Views
  • 2 replies
  • 0 likes

Bug with shuffle play

I think I found a bug with shuffle on the android app. When I go to an album I want to listen to and press shuffle play, it usually plays one or two songs from that album then starts playing songs from other albums by the same artist. Sometimes it do...

  • Newbie
  • I think I found a bug with shuffle on the android app. When I go to an album I want to listen to and press shuffle play, it usually plays one or two songs from that album then starts playing songs fr...
  • Joe
  • Community Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Can't share music without App crashing?

Every time I try to share music on mobile my app crashes, it's been two weeks now and I don't know what to do and I'm very annoyed because I love sharing music with my friends. Should I uninstall and reinstall the app? I pay for this app, it should d...

  • Newbie
  • Every time I try to share music on mobile my app crashes, it's been two weeks now and I don't know what to do and I'm very annoyed because I love sharing music with my friends. Should I uninstall and...
  • ncredsox
  • Casual Listener
  • 696 Views
  • 4 replies
  • 4 likes
  • 696 Views
  • 4 replies
  • 4 likes

App shutdown

Phone: Google pixel XL Problem: upon hitting the share button for a song, playlist, etc., the app minimizes and does not let you do anything. Very frustrating. I have uninstalled Spotify, reinstalled, and restarted my phone, but all to no avail.

  • Newbie
  • Phone: Google pixel XL  Problem: upon hitting the share button for a song, playlist, etc., the app minimizes and does not let you do anything. Very frustrating.   I have uninstalled Spot...
  • ncredsox
  • Casual Listener
  • 289 Views
  • 1 replies
  • 2 likes
  • 289 Views
  • 1 replies
  • 2 likes

Can't play album Evolve on Android

So I am having problems playing anything on the Evolve album by Imagine Dragons while on my Android app. I can play the music on my desktop, just not my phone. I'm on the latest version and I have tried deleting and reinstalling the app a couple of t...

  • Newbie
  • So I am having problems playing anything on the Evolve album by Imagine Dragons while on my Android app. I can play the music on my desktop, just not my phone. I'm on the latest version and I have tr...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

"esta cancion no esta disponible. Si tienes el archivo en el ordenador puedes importarlo"

me sale ese cartel en el ordenador y en el celular ni siquiera lo reproduce, me pasa con un album en especifico, pense que se podria tratar de algun tema de licencia, pero descarte esa posibilidad cuando todas las otras personas si lo pueden reproduc...

  • Newbie
  •  me sale ese cartel en el ordenador y en el celular ni siquiera lo reproduce, me pasa con un album en especifico, pense que se podria tratar de algun tema de licencia, pero descarte esa posibili...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Spotify took over my Playlist!

I have a free Spotify account. I created a playlist when I opened my account and have been adding music to my playlist up until a few days ago. Now my playlist no longer has my username next to my Playlist title. It has (By Spotify) instead of (By "m...

  • Newbie
  • I have a free Spotify account. I created a playlist when I opened my account and have been adding music to my playlist up until a few days ago. Now my playlist no longer has my username next to my Pl...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Spotify Web Player Not Playing Songs (Chrome)

I have Chrome and yesterday my web player stopped working out of the blue. I tried resetting my flash player plugins, making sure I was connected on the right device, logged out of my desktop client, and I also tried logging out and logging back in. ...

  • Casual Listener
  • I have Chrome and yesterday my web player stopped working out of the blue. I tried resetting my flash player plugins, making sure I was connected on the right device, logged out of my desktop client,...
  • tewser
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Solved!! Always play through connected device by default on android

I mostly use spotify on my android tablet at home. I want Spotify to always play by default through my Chromecast speakers. At the moment I have to go in and select them every time. It would be very easy to allow the user to mark a device as preferre...

  • Casual Listener
  • I mostly use spotify on my android tablet at home. I want Spotify to always play by default through my Chromecast speakers. At the moment I have to go in and select them every time. It would be very ...
  • Joe
  • Community Legend
  • 3396 Views
  • 1 replies
  • 4 likes
  • 3396 Views
  • 1 replies
  • 4 likes

Local file not downloading/playing on mobile (but other local files are fine)

I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 10), but it's greyed out and won't play on my phone, des...

  • Regular
  • I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 10), ...
  • Joe
  • Community Legend
  • 1306 Views
  • 3 replies
  • 0 likes
  • local file
    local files
    mp3
    Premium
  • 1306 Views
  • 3 replies
  • 0 likes

Problemas para reproducir canciones en Android

No puedo reproducir algunas canciones en la app de Android (Samsung Galaxy S7 Edge) sin embargo, en el web player y en la app de Mac sí las puedo reproducir. Ya desinstalé y volví a instalar la app de Android y no se resuelve el problema. ¿Me podrían...

  • Newbie
  • No puedo reproducir algunas canciones en la app de Android (Samsung Galaxy S7 Edge) sin embargo, en el web player y en la app de Mac sí las puedo reproducir. Ya desinstalé y volví a instalar la app d...
  • 416 Views
  • 0 replies
  • 1 likes
  • Android
  • 416 Views
  • 0 replies
  • 1 likes

Need to download songs again

I have the problem that after a while I need to download some songs or a complete playlist again. It is anoying sometimes when I am without WiFi and I realise that the song is not locally saved anymore. I would understand if Spotify loses copyright f...

  • Regular
  • I have the problem that after a while I need to download some songs or a complete playlist again. It is anoying sometimes when I am without WiFi and I realise that the song is not locally saved ...
  • Christian85DE
  • Regular
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Only one album that is not working

I seem to be able to play all songs except that from big seans latest album. Anyone know why that is?

  • Newbie
  • I seem to be able to play all songs except that from big seans latest album. Anyone know why that is?
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

can no longer listen on two different phones

Okay so I have a family plan i was invited to. I did all the registration stuff on my old phone. I have music on my old one. But can't seem to transfer that music over. In fact it doesn't give me the option on my new one. On my new one it's like I do...

  • Newbie
  • Okay so I have a family plan i was invited to. I did all the registration stuff on my old phone. I have music on my old one. But can't seem to transfer that music over. In fact it doesn't give me the...
  • Luke
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Downloaded songs keep deleting

Hi. So, a few days ago I ran into this (I'm assuming) bug that keeps deleting the songs I've downloaded to listen to offline. As of right now I'm working on redownloading them, but this is the third night in a row this has happened and I'm afraid it'...

  • Casual Listener
  • Hi. So, a few days ago I ran into this (I'm assuming) bug that keeps deleting the songs I've downloaded to listen to offline. As of right now I'm working on redownloading them, but this is the third ...
  • Kirkshoe
  • Roadie
  • 1222 Views
  • 10 replies
  • 0 likes
  • 1222 Views
  • 10 replies
  • 0 likes

Spotify 'Connects' but no output to DENON 2016 AVR s720w.

Have tried all input option. Nothing seems to 'stream' to the Denon. The Spotify app says Connected and streaming to the DENON.

  • Newbie
  • Have tried all input option. Nothing seems to 'stream' to the Denon. The Spotify app says Connected and streaming to the DENON.
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

What is wrong with the last album of Kendrick Lamar?

This morning while I was heading for work I listened for the last time the whole album of Kendrick Lamar and now I can't even listen the ones that I have downloaded. I'm premium and I'm very happy with Spotify. I need a solution for this.

  • Newbie
  • This morning while I was heading for work I listened for the last time the whole album of Kendrick Lamar and now I can't even listen the ones that I have downloaded. I'm premium and I'm very happy wi...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes