Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42764 Views
  • 66 replies
  • 25 likes
  • 42764 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878168 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878168 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26411 Views
  • 4 replies
  • 0 likes
  • 26411 Views
  • 4 replies
  • 0 likes

Superuser Contribution No tengo la opción "almacenamiento"

Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.1.846Y mi memoria externa la uso...

  • Newbie
  • Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
  • 4422065589
  • Newbie
  • 4133 Views
  • 2 replies
  • 0 likes
  • 4133 Views
  • 2 replies
  • 0 likes

Help please.

"I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't let me do anything unless I go premium again. So I...

  • Casual Listener
  • "I have used spotifi for like 2 or 3 years now. I am having a problem I move my account to another phone and it's asking if I want to premium, I already was. I just moved it to another phone it won't...
  • Joe
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Spotify downloaded music has disappeared from One Plus 3

I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the future? It's very frustrating experience to have to go ...

  • Casual Listener
  • I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the futu...
  • rst-
  • Regular
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Change of Hub

Why happen this?

  • Newbie
  • Why happen this?
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

No "Discover" Tab on Android

Hello, why there is no "discover" section on the Android App like on the desktop one? I Only get the "Made For You" where i GEt my Release Radar, the 6 Daily Mixes, but no Discover Weekly. In order to find it on my phone, I have to start it on my pc ...

  • Casual Listener
  • Hello,   why there is no "discover" section on the Android App like on the desktop one? I Only get the "Made For You" where i GEt my Release Radar, the 6 Daily Mixes, but no Discover Weekly. I...
  • 424 Views
  • 0 replies
  • 2 likes
  • 424 Views
  • 0 replies
  • 2 likes

Music doesn't come through headphones, even though other sounds do

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps etc) always work through the headphones, but for some r...

  • Casual Listener
  • I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps...
  • user-removed
  • Not applicable
  • 9449 Views
  • 6 replies
  • 0 likes
  • 9449 Views
  • 6 replies
  • 0 likes

I can't shuffle my playlists & your curated list doesn't like my meddling

You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fee for the privilege of getting frustrated by not be...

  • Newbie
  • You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fe...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Song Information (Metadata) in Car

I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones: - LG V10- Samsung Galaxy S7 Edge- Samsung Galaxy S8+ (Current Phone) Specific to both Samsung phones, I am able to skip tracks, pause, etc. Howeve...

  • Newbie
  • I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones:   - LG V10 - Samsung Galaxy S7 Edge - Samsung Galaxy S8+ (Current Phone)   Spec...
  • 560 Views
  • 0 replies
  • 1 likes
  • 560 Views
  • 0 replies
  • 1 likes

Low volume Vs IOS

Hi all, I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which worked perfectly and I am pleased with the Beats Powerbeats 3. Ho...

  • Newbie
  • Hi all,    I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which...
  • 407 Views
  • 0 replies
  • 1 likes
  • 407 Views
  • 0 replies
  • 1 likes

Only one track when listen to a podcast

Hi, since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this is fckn uncool Maybe you can help.

  • Newbie
  • Hi,   since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this...
  • 1514 Views
  • 0 replies
  • 6 likes
  • 1514 Views
  • 0 replies
  • 6 likes

Superuser Contribution Premium com recursos bloqueados

Olá! Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.) Qual pode ser problema?

  • Newbie
  • Olá!  Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.)   Qual pode ser proble...
  • user-removed
  • Not applicable
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant download the app

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone. Please help

  • Newbie
  • I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone.    Please help&nb...
  • user-removed
  • Not applicable
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Playlist photo not appearing

I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in my phone?The same issue also occurs when changing m...

  • Newbie
  • I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in ...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

poor quality, pausing/jumping

Hello..... I've been on premium for years now and up until recently it's been spot on However it's now starting to play up. Cannot listen to a song without it pausing, crackling and just flicking on and off like a scratched record/CD. I've uninstalle...

  • Newbie
  • Hello..... I've been on premium for years now and up until recently it's been spot on     However it's now starting to play up. Cannot listen to a song without it pausing, crackling and ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution Last added songs not playing when shuffling playlist

When I add new music to my playlist, then shuffle the playlist, the new songs will never come up in shuffle. I can't figure out how to force it to work, but they usually don't start appearing in shuffle until a week or two after adding the songs. Is ...

  • Regular
  • When I add new music to my playlist, then shuffle the playlist, the new songs will never come up in shuffle. I can't figure out how to force it to work, but they usually don't start appearing in shuf...
  • Caketray
  • Regular
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Lautstärke ist nicht konstant

Hallo zusammen,ich habe das Problem dass beim Musik hören die Lautstärke variiert.Mal ist sie leiser und mal lauter.Auch das erhalten von Nachrichten habe ich durch den flugmodus unterbunden leider passiert es trotzdem weiter.Problem bekannt?Oder hat...

  • Newbie
  • Hallo zusammen, ich habe das Problem dass beim Musik hören die Lautstärke variiert. Mal ist sie leiser und mal lauter. Auch das erhalten von Nachrichten habe ich durch den flugmodus unterbunden ...
  • user-removed
  • Not applicable
  • 7082 Views
  • 2 replies
  • 3 likes
  • 7082 Views
  • 2 replies
  • 3 likes

Superuser Contribution Apple Music to Spotify

How can I pass all my music from Apple Music to Spotify (not play lists)?

  • Newbie
  • How can I pass all my music from Apple Music to Spotify (not play lists)?
  • user-removed
  • Not applicable
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Problemas con la memoria

Instale una memoria nueva para traspasar mis datos ahi, y me salio un me saje que te mi tarjeta micro tenia problemas con los permisos, por ende no se pudo hacer trantransferencia de datos de la memoria interna a la micro sd ayuda por favor! untentei...

  • Newbie
  • Instale una memoria nueva para traspasar mis datos ahi, y me salio un me saje que te mi tarjeta micro tenia problemas con los permisos, por ende no se pudo hacer trantransferencia de datos de la memo...
  • DanielWaza
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Problemas para almacenar música en la sd

Buenas, el problema es que la memoria SD está formateada como almacenamiento interno y para que la aplicación de Spotify funcione como debería tiene que estar en memoria interna esto ocasiona que la música también se almacene en la memoria interna, y...

  • Casual Listener
  • Buenas, el problema es que la memoria SD está formateada como almacenamiento interno y para que la aplicación de Spotify funcione como debería tiene que estar en memoria interna esto ocasiona que la ...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

playlist recommendations not changing

I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations.After wandering around in the Android app, I noticed that I could navigate to Your Library/Playlists/My playlist name/ and scroll al...

  • Casual Listener
  • I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations. After wandering around in the Android app, I noticed that I could navigate to Y...
  • Kaaltet
  • Casual Listener
  • 11467 Views
  • 2 replies
  • 6 likes
  • 11467 Views
  • 2 replies
  • 6 likes